I was having an issue with the delivery of one of my favorite perfumes that has been discontinued. After communicating with Maple Prime customer support for 3 days they provided tracking number and su... Voir plus
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Lisez les avis des autres
Excellent customer service! I emailed Katiuska on multiple occasions and always got a prompt reply back. She was very professional and went the distance. Spoke to Mary I believe on the phone once an... Voir plus
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"Overall, a solid experience with Maple Prime. My bottle of YSL Y Le Parfum arrived quickly and is 100% authentic, which is the most important thing. My only note is that the website images showed th... Voir plus
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I purchased 2 samples they were 7.5 ml i received an email saying they messed up in they were .003 ml .i have never heard of colognes samples come in that small so I cancel the order when I called som... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to Maple Prime - a one-stop-shop for discount cosmetics, original perfumes and colognes at attractive prices. Maple Prime was launched with the goal of becoming America’s No.1 perfume and fragrances e-commerce store, and the home of discount cosmetics online. Choose from our enormous selection of fragrances, cosmetics, as well as skincare, haircare, and nail care products. Our fantastic range includes both men and women’s fragrances and body care products. In addition, we stock a full selection of deodorants, shampoos, hair treatments, and styling products, and much, much more.
Coordonnées de contact
1701 East Elizabeth Avenue, 07036, Linden NJ, Etats-Unis
- +18552414200
- support@mapleprime.com
- mapleprime.com
3,8
Bien
201 avis
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great selection and prices
Great selection and prices! I was able to find a fragrance that was sold out on other sites. Arrived in perfect condition. Communication was GREAT throughout the delivery. Will be back.
22 janvier 2026
Réponse de Maple Prime
Thank you for your wonderful feedback! We're so glad you found the fragrance you were looking for and that everything arrived perfectly. We can’t wait to welcome you back soon!
Réponse de Maple Prime
Thank you for your review! We're glad you enjoyed the great price and speedy service. We appreciate your support!
Wonderful customer service
Wonderful customer service, very helpful and straightforward
20 janvier 2026
Réponse de Maple Prime
Thank you for your kind words! We're thrilled to hear you had a positive experience with our customer service. We’re always here to help!
Its great communication
Its great communication, fast response, and perfect packaging
30 janvier 2026
Avis spontané
Réponse de Maple Prime
Thank you for your positive feedback on our fast communication and great packaging. We look forward to serving you again in the future!
Good products just a lil iffy on orders
23 janvier 2026
Avis spontané
Réponse de Maple Prime
Thanks for your feedback! We’re happy you enjoy our products and are always working to make ordering easier.
These people suck at shipping
These people suck at shipping. It’s been 11 days since I paid for express shipping and the items I ordered are still sitting in their warehouse somewhere
22 janvier 2026
Avis spontané
Réponse de Maple Prime
We’re truly sorry for the frustration this situation has caused and understand how disappointing this experience must have been.
We apologize if our shipping expectations were not communicated clearly. Expedited shipping affects the delivery transit time only (reducing it from our standard 5–8 business days to approximately 2–3 business days once shipped), but it does not change the item processing time prior to shipment. We understand how this can be confusing, and we’re sorry for any misunderstanding.
We have already reached out to you directly to review this situation, explain the delay, and offer compensation, as we genuinely want to make this right for you. Your experience matters to us, and we never want a customer to feel overlooked or misinformed.
Please feel free to reply to our emails at any time so we can continue assisting you and find a resolution that works for you. We truly care about our customers and are committed to providing better service.
— Maple Prime Support Team
The Product Is Amazing
The Product Is Amazing, But What I Didnt Like Is That I Paid For Something And It Took Forever To Get Here
26 décembre 2025
Réponse de Maple Prime
Thank you for your feedback, and we’re really glad to hear you loved the product! We’re truly sorry about the long delivery time and understand how frustrating that can be. Shipping delays can sometimes happen with carriers, especially during busy periods, but we know that doesn’t make the wait any easier. We appreciate your patience and your support, and we hope to provide you with a faster and smoother experience next time.
The perfume is as expected at a very…
The perfume is as expected at a very good price
26 décembre 2025
Réponse de Maple Prime
Thank you for your kind review! We’re glad the perfume was exactly as expected and offered at a great value. We look forward to serving you again.
The cologne was authentic
The cologne was authentic, delivery was ok 9 days during christmas time
24 décembre 2025
Réponse de Maple Prime
We really appreciate you sharing your experience! We’re happy everything arrived safely and within a reasonable time during Christmas. Thank you for choosing us!
Lots of top sellers at Great prices
11 janvier 2026
Avis spontané
Réponse de Maple Prime
We truly appreciate your feedback! We’re happy you enjoyed the selection and pricing, and we look forward to serving you again soon.
Not the scent I thought it was
I dont recall it smelling anything like what I smelled on the person that was wearing it & he told me this was the name of the fragrance..
Its tolerable but the scent I was smelling on him was more of a amber musk .. IDK..ill see him & let him sample this.. who knows my chemistry is different then his..
Overall I had a great experience with this company... Im sure I will re-order again..
Reason I like places that offer samples
20 décembre 2025
Réponse de Maple Prime
Thank you so much for sharing your experience and for your kind words about our company — we truly appreciate it! Fragrances can definitely smell different from person to person due to individual skin chemistry, so your point about trying it on him again makes total sense.
We’re really glad to hear you still had a great overall experience with us, and we truly appreciate your openness and understanding. If you ever have questions or would like recommendations or samples to help find the perfect match, our team is always happy to help. We look forward to serving you again!
So happy about my purchase
So happy about my purchase. I've been looking for this perfume over a year and to finally find it at a fair price is unbelievable. I'll be coming back for more.
7 janvier 2026
Avis spontané
Réponse de Maple Prime
We’re thrilled you found the perfume you’ve been searching for! Thank you for your kind words. We can’t wait to have you back for more.
Textbook perfect transaction
24 décembre 2025
Réponse de Maple Prime
Thank you so much! We’re happy to hear everything went smoothly and truly appreciate your support.
Delivery very slow
I ordered Dec 5th. The perfume has shipped, but I have not received it yet. If this perfume shipped from a foreign country then the information should have said it would not be received for 5 wks instead of "it will ship within 2 wks. I purchased the perfume from a retailer to have it for Christmas. I will keep the shipment fir myself. A very sobering experience.
24 décembre 2025
Réponse de Maple Prime
We’re very sorry for the frustration and delay, especially since you were hoping to receive this in time for Christmas. Once the carrier marked the package as lost, we reached out and processed a full refund for you right away.
While shipping delays are outside of our control after the carrier receives the package, we truly regret the experience and appreciate your feedback, as it helps us improve our service and communication moving forward.
Réponse de Maple Prime
Thank you for sharing your feedback! We apologize for the longer than expected shipping time and appreciate your patience throughout the process.
Shipping was delayed
I was notified when my item was back in stock so I could place my order. Shipping took longer than expected, but I finally received my item after 3 weeks.
23 décembre 2025
Réponse de Maple Prime
Thank you for your feedback! We’re glad your item arrived safely and appreciate your patience with the shipping delay. We hope you enjoy your purchase!
Great experience
Great experience. Called and spoke to a representative to verify product, very helpful. Fast shipping, great price, product as advertised.
23 décembre 2025
Réponse de Maple Prime
We’re glad our representative was able to assist you and that you were happy with the pricing, fast shipping, and product quality. We truly appreciate your support and look forward to serving you again soon.
Réponse de Maple Prime
Thank you for taking the time to leave a review! Look forward to serving you again.
I received my Mugler Alien Man Mirage…
I received my Mugler Alien Man Mirage (limited edition) and i confirmed it’s authentic as well. Thanks a lot
22 décembre 2025
Réponse de Maple Prime
Thank you for your feedback! Your support means a lot to us.
This site is trust worthy.
28 décembre 2025
Avis spontané
Réponse de Maple Prime
Thank you for your review! We appreciate your trust in Maple Prime.
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