I was having an issue with the delivery of one of my favorite perfumes that has been discontinued. After communicating with Maple Prime customer support for 3 days they provided tracking number and su... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Excellent customer service! I emailed Katiuska on multiple occasions and always got a prompt reply back. She was very professional and went the distance. Spoke to Mary I believe on the phone once an... Voir plus
L'entreprise a répondu
"Overall, a solid experience with Maple Prime. My bottle of YSL Y Le Parfum arrived quickly and is 100% authentic, which is the most important thing. My only note is that the website images showed th... Voir plus
L'entreprise a répondu
I purchased 2 samples they were 7.5 ml i received an email saying they messed up in they were .003 ml .i have never heard of colognes samples come in that small so I cancel the order when I called som... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Welcome to Maple Prime - a one-stop-shop for discount cosmetics, original perfumes and colognes at attractive prices. Maple Prime was launched with the goal of becoming America’s No.1 perfume and fragrances e-commerce store, and the home of discount cosmetics online. Choose from our enormous selection of fragrances, cosmetics, as well as skincare, haircare, and nail care products. Our fantastic range includes both men and women’s fragrances and body care products. In addition, we stock a full selection of deodorants, shampoos, hair treatments, and styling products, and much, much more.
Coordonnées de contact
1701 East Elizabeth Avenue, 07036, Linden NJ, Etats-Unis
- +18552414200
- support@mapleprime.com
- mapleprime.com
3,8
Bien
201 avis
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I placed an order 15 days ago and I…
I placed an order 15 days ago and I still haven't received it, and it doesn't give me the refund option, very bad service
30 décembre 2025
Avis spontané
Réponse de Maple Prime
We’re very sorry to hear about the delay and understand how frustrating it is to be waiting this long for your order. That’s certainly not the experience we want for our customers.
We’re glad we were able to reach out to you directly so we can review your order and provide the best possible solution. While shipping delays can sometimes occur with the carrier, we always want to make sure our customers are supported and taken care of when this happens.
Thank you for bringing this to our attention and giving us the opportunity to assist you further. Your satisfaction truly matters to us, and we’re committed to resolving this for you as quickly as possible.
Second time I order from here and my…
Second time I order from here and my perfume gets lost. I asked for a replacement of my Burberry London and I still haven’t received it. I would rather pay full price at the store and not have these issues. I do not recommend maple prime.
4 décembre 2025
Réponse de Maple Prime
We’re truly sorry for the frustration this situation caused, and we completely understand why this would be upsetting — especially after experiencing delivery issues more than once. That’s not the experience we want for any of our customers.
We’re glad we were able to connect with you directly and review your case, and that we could reach out to provide a solution to move things forward. While shipping delays or losses can sometimes occur with carriers, we always want to make sure our customers are taken care of when something goes wrong.
We appreciate you bringing this to our attention and giving us the opportunity to assist. Your feedback is important to us, and we’re continuously working to improve both our service and delivery experience.
Bad packing, maybe watered down?
The price of the bottle is cheaper than anywhere else (Usually around 130 instead of 50). I have actually smelled this at a fragrance outlet store and it smelled different than the one I received. It's almost alcoholed down. The color is off, it's lighter than the picture and the one I have seen in real life. The bottle was opened inside the box and had a leak. Though they did have a paper that was sprayed in the box. It was literally soggy, they sprayed it way to much.
The smell is good, but the first notes are overpowered by alcohol and the perfume store smell you get when you walk in. I think that's do to the "watering down" that might have happened. Other than that the middle and after notes are amazing.
20 décembre 2025
Avis spontané
Réponse de Maple Prime
Thank you for taking the time to share such detailed feedback — we truly appreciate it. We’re very sorry to hear about your experience and that the product did not meet your expectations, especially regarding the packaging, leakage, and how the fragrance performed compared to what you’ve tried before.
We want to assure you that we only sell authentic products and we would really like the opportunity to review this more closely and make things right for you. Occasionally, issues during transit (such as temperature changes or handling) can affect packaging and even the initial spray experience, but a leaking or opened bottle is definitely not the experience we want any customer to have.
Please reach out to our customer support team directly with your order details and, if possible, photos of the item you received. This will allow us to verify what happened and offer you the best possible solution, whether that’s a replacement or another form of resolution.
Your satisfaction is very important to us, and we’d truly appreciate the chance to assist you further.
Very happy overall with the shopping…
Very happy overall with the shopping experience. Shipping was fast and the perfumes were well packaged.
24 novembre 2025
Réponse de Maple Prime
Thank you so much for your kind feedback! We’re happy to hear you had a great shopping experience and that your order arrived quickly and well packaged. We truly appreciate your support and hope to serve you again soon.
This has not shipped and ordered a week…
This has not shipped and ordered a week ago
17 décembre 2025
Avis spontané
Réponse de Maple Prime
Hello,
Thank you for your review. We’ve verified your order and would like to clarify that the product you selected is sourced from a specific supplier and is advertised on our website with an estimated shipping timeframe of 1–2 weeks.
Based on this timeframe, your estimated shipping date is set for December 26, 2025, at the latest. We apologize for any confusion this may have caused and understand how important it is to have clear expectations.
If this timing was not clear at the time of purchase or is not convenient for you, please feel free to reach out to our support team. We truly appreciate your purchase and will do our best to further assist you in any way possible.
It took little bit long but the…
It took little bit long but the packaging and the product is perfect!
3 décembre 2025
Réponse de Maple Prime
Thank you so much for your feedback! We truly appreciate your patience, and we’re glad to hear that the product arrived in perfect condition and that you were satisfied with the packaging. We’ll continue working to improve delivery times while maintaining the quality you experienced. We hope to serve you again soon!
Swiss Arabian Vanilla 01 is lovely
Swiss Arabian Vanilla 01 should display a cautionary disclaimer "Known to induce feral behavior among husbands". I own several fragrances, but this one is special. It is sweet, floral, and warm. My husband always notices when I wear this one over other fragrances in my collection.
25 novembre 2025
Réponse de Maple Prime
Thank you for your fun and detailed review! We’re delighted to hear how much you love Swiss Arabian Vanilla 01; it sounds like it truly makes an impression.
5 stars
Shipping and delivery were both super quick and my item arrived safe!! will be buying from here again :)
2 décembre 2025
Réponse de Maple Prime
Thank you for your wonderful feedback! We’re thrilled to hear that your order arrived quickly and safely. We can’t wait to have you shop with us again soon!
I haven’t received my order
26 novembre 2025
Réponse de Maple Prime
Hi Ronald,
We sincerely apologize for the inconvenience you experienced with your order. Due to carrier-related delays, your shipment took longer than expected, but we’re glad we were able to connect with you and resolve the situation.
Thank you very much for your patience and understanding. We truly appreciate it.
I am very happy to get quality products…
I am very happy to get quality products at good prices. Service is also very efficient.
1 décembre 2025
Réponse de Maple Prime
We’re delighted to hear that you’re happy with both the quality of our products and our service. Your feedback means a lot to us and motivates our team to keep providing the best experience possible.
Order came fast and in super cute gift…
Order came fast and in super cute gift wrapping!!
13 décembre 2025
Avis spontané
Réponse de Maple Prime
Thank you for your wonderful feedback! We’re so happy to hear that your order arrived quickly and that you loved the gift wrapping. Your kind words mean a lot to us!
Great Business, Treats Customers well
There was an issue with my original order (most likely the couriers fault) that Maple Prime still handled professionally and made the situation right immediately. Very good customer service.
28 novembre 2025
Réponse de Maple Prime
Thank you so much for your kind words! We’re glad we could resolve the issue quickly and provide a positive experience for you.
My order was not delivered and…
My order was not delivered and cancelled when it came to finl stage of delivery.
27 novembre 2025
Réponse de Maple Prime
Hi Herschel,
We sincerely apologize for the inconvenience with your order. Unfortunately, Amazon Shipping returned the package to the sender, and this was outside of our control. As a resolution, we have already processed your refund.
Please feel free to reach out to us directly — we’d be more than happy to assist further and offer compensation for this inconvenience. Your satisfaction is very important to us.
I received the exact items that I…
I received the exact items that I purchased and the shipping to delivery speed was amazing!
26 novembre 2025
Réponse de Maple Prime
Thank you so much for your feedback! We’re thrilled to hear that you received exactly what you ordered and that the delivery was fast. We truly appreciate your support and look forward to serving you again!
The item that I ordered was delivered.
5 novembre 2025
Réponse de Maple Prime
Thank you for your review! We're glad to hear your order was delivered successfully.
I still don’t have the items I ordered…
I still don’t have the items I ordered and have had zero updates on when it will arrive.
3 novembre 2025
Réponse de Maple Prime
Hi Astrid,
We’re very sorry to hear your order was delayed. We have reached out to offer further assistance, and we’ll make sure to compensate you for this unexpected delay from the carrier. We truly care about our customers’ experience, and even though some situations are outside of our control, we are committed to making this right for you.
The product came in shortly after I…
The product came in shortly after I purchased, price was very reasonable. I like the smell.
3 novembre 2025
Réponse de Maple Prime
Thank you for your feedback! We’re glad the product arrived promptly and that you’re pleased with both the price and the scent.
Every thing was as planned and my…
Every thing was as planned and my merchduse arrived mostly on time and in good condition
3 novembre 2025
Réponse de Maple Prime
Thank you for confirming delivery. We appreciate your feedback!
Great Price!
I received my product with good timing, it smells amazing and the price was on point!!!
22 septembre 2025
Réponse de Maple Prime
Thank you so much for your wonderful review! We’re thrilled to hear that your order arrived on time, that you’re loving the scent, and that the price hit the mark for you. We truly appreciate your support and hope you enjoy your product!
Réponse de Maple Prime
We’re truly sorry for the frustration this delay has caused. We completely understand your disappointment, and this is not the experience we want for our customers.
We’ve already sent out a replacement for you, and the tracking is now updating. You should see movement shortly.
Again, our sincere apologies for the inconvenience. We care deeply about your experience and are committed to making this right. If there’s anything else you need, we’re here to help.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.