I was having an issue with the delivery of one of my favorite perfumes that has been discontinued. After communicating with Maple Prime customer support for 3 days they provided tracking number and su... Voir plus
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Lisez les avis des autres
Excellent customer service! I emailed Katiuska on multiple occasions and always got a prompt reply back. She was very professional and went the distance. Spoke to Mary I believe on the phone once an... Voir plus
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"Overall, a solid experience with Maple Prime. My bottle of YSL Y Le Parfum arrived quickly and is 100% authentic, which is the most important thing. My only note is that the website images showed th... Voir plus
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I purchased 2 samples they were 7.5 ml i received an email saying they messed up in they were .003 ml .i have never heard of colognes samples come in that small so I cancel the order when I called som... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to Maple Prime - a one-stop-shop for discount cosmetics, original perfumes and colognes at attractive prices. Maple Prime was launched with the goal of becoming America’s No.1 perfume and fragrances e-commerce store, and the home of discount cosmetics online. Choose from our enormous selection of fragrances, cosmetics, as well as skincare, haircare, and nail care products. Our fantastic range includes both men and women’s fragrances and body care products. In addition, we stock a full selection of deodorants, shampoos, hair treatments, and styling products, and much, much more.
Coordonnées de contact
1701 East Elizabeth Avenue, 07036, Linden NJ, Etats-Unis
- +18552414200
- support@mapleprime.com
- mapleprime.com
3,8
Bien
201 avis
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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First use of maple prime, thoroughly impressed
Great prices on products, shipping time was quick, site was easy to navigate. For my first time using maple prime I have to say I was impressed.
28 octobre 2025
Réponse de Maple Prime
Thanks so much for the awesome review! We're really glad you had a great first experience with Maple Prime. Hope to see you back again soon!
Fast shipping
27 octobre 2025
Réponse de Maple Prime
Thank you for your feedback! We’re happy to know your item arrived safely and that you were pleased with our fast shipping.
Everything was packaged well
Everything was packaged well. Actually arrived earlier than expected.
20 octobre 2025
Réponse de Maple Prime
Thanks for your review! We’re thrilled you had a great experience with our shipping
Réponse de Maple Prime
Thank you so much for your kind words! We’re glad to hear your order arrived quickly and safely. We appreciate your support!
Réponse de Maple Prime
Thank you so much for your kind words! We’re really happy to hear you had a great experience.
Too long of ship and when it shipped I…
Too long of ship and when it shipped I didn’t get the order
16 octobre 2025
Réponse de Maple Prime
Hi there, we’re very sorry to hear about the delay and that your order didn’t arrive. That’s definitely not the experience we want for our customers. We’d love the chance to make this right — please reach out to us with your order number so we can assist you with a replacement or refund right away.
Items come shipped very well and safe.
This was my 2nd purchase, everything came in perfect, and just what I wanted.
3 octobre 2025
Réponse de Maple Prime
Thank you so much for your continued trust in us! We're thrilled to hear that your order arrived perfectly and that you got exactly what you wanted. We truly appreciate your support and look forward to serving you again soon!
Réponse de Maple Prime
Thank you so much for your kind words! We're thrilled to hear you had an amazing experience. We look forward to welcoming you back for your next purchase!
Réponse de Maple Prime
We're sorry to hear you were disappointed. We strive to be fully transparent about our pricing, including the cost of the products available on our website, and we do our best to clearly communicate this upfront. That said, we've already reached out to understand what happened and have offered a solution. We're here to help if there's anything more we can do to make things right.
Package delayed
My package was late but they handled it professionally and also gave a partial refund. I will definitely make more purchases from them. Thank you for your exceptional service.
3 octobre 2025
Réponse de Maple Prime
Thank you so much for your understanding and kind words. We're sorry again for the delay, but we're glad we could make it right and that you felt supported throughout the process. Your satisfaction means a lot to us, and we truly appreciate your continued trust. We look forward to serving you again soon!
Dolce & Gabbana Velvet Mughetto
They had a rare perfume I was looking for and also had it on sale.
3 octobre 2025
Réponse de Maple Prime
Thank you for your kind words! We're so glad you found the Dolce & Gabbana Velvet Mughetto with us. Especially at a great price. It’s always exciting to help someone discover a rare gem like that. Enjoy your beautiful new fragrance, and we hope to see you again soon!
Réponse de Maple Prime
Thank you so much for your feedback! We're glad to hear your order arrived quickly. We work hard to make sure everything gets to you as fast as possible. Thanks for choosing us!
Réponse de Maple Prime
Thank you! We truly appreciate your trust and are committed to delivering the best service to our customers.
Awesome Job…
Maple did an awesome job with customer service. When I had a damaged item and reached out, they corrected the issue right away without taking me through obstacles. I appreciate it. I will definitely recommend.
22 septembre 2025
Réponse de Maple Prime
Thank you so much! We're really glad that we could help quickly and make things right. Your recommendation means a lot to us — we truly appreciate your support!
Réponse de Maple Prime
Thank you! We're happy you liked the item and got a great deal with fast shipping. Appreciate your support!
Everything was great
Everything was great. Great shipping speed and smooth buying process.
22 septembre 2025
Réponse de Maple Prime
Thanks so much! We're glad you had a smooth experience and fast shipping. Hope to see you again soon!
Great customer service and perfume!
Shipping took a little bit longer than I would have liked but amazing customer support! I emailed with my concerns and immediately got a response. Multiple support reps emailed me and were tracking my order. It gave me peace of mind and because of that I would order again from this site. And love my perfume (Marfa by Memo Paris)!
26 septembre 2025
Réponse de Maple Prime
Hi!
Thank you so much for your kind review. We're sorry the shipping took a bit longer, but we're glad our support team could provide peace of mind throughout the process.
Enjoy your Marfa by Memo Paris , it's a stunning scent! We look forward to serving you again.
Scam, scam, SCAM
If I could give them 0 stars, I would. This company is an absolute joke. The whole reason I purchased was because their website said, "ships the next day" on the order page. It took over 2 weeks to ship my first order, and they lied several times when I emailed customer service, telling me it left the Warehouse when it was never even received by Amazon shipping.
They apologized and gave me a coupon, so I decided to give them another chance. This time, they not only took another two weeks to "ship" the product, they lied about having the product in the first place. I took precautions and contacted Amazon shipping the 3 days after receiving my tracking information. They claimed they never received a package. When I confronted Maple Prime with the email from Amazon, they claimed, "an error was made within our department regarding the incorrect size" and told me it would take ANOTHER week to ship my order. Well, 11 days went by and I confronted them again. They cancelled my order due to it not being in stock. I made the original order September 5th, and it was cancelled as of today, October 6th.
Do yourself a favor and don't waste your time with this incompetent company. All they'll do is lie to you and put the blame on Amazon despite them being at full fault.
6 octobre 2025
Avis spontané
Réponse de Maple Prime
Thank you for sharing your feedback. We’re sorry for any inconvenience or miscommunication you may have experienced during your order process.
At Maple Prime, we strive to provide the best customer service possible and are always working to improve based on customer input. We appreciate you giving us a second chance and regret that this experience did not meet your expectations.
Your comments have been noted and shared with our team for review. We value your feedback and thank you again for bringing this to our attention.
Incredible price for my favorite cologne
22 septembre 2025
Réponse de Maple Prime
We're so glad you found your favorite cologne at a great price. Enjoy!
It seems the perfume bottle is only…
It seems the perfume bottle is only half full, the bottle is almost empty and it has poor fixation and smells different than the one I bought on the manufacturer site.
28 août 2025
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