MJ Quinn Integrated Services Avis 

When my 82-year-old Mum got up this morning there was a van (an MJ Quinn ('on behalf of Openreach')) van, as it turned out) parked right in front of and obscuring her front windows, despite there being a large parking area beside the building she lives in. My Mum then opened her door to find an MJ Quinn employee (but to my Mum it was a stranger, a man) walking back and forth across her private property (a patio area at the side of the house) with a ladder and cables, having opened 2 gates (front and rear) on my my Mum's property to give himself access to my Mum's patio area. He said 'Hi' to my Mum but did not explain what he was doing (when he first arrived to do work for a neighbour he should have rang my Mum's doorbell to explain what he was doing (as it turned out, installing or modifying my Mum's upstairs neighbour's internet connection) and at least be courteous enough to ask if it was ok to access my Mum's (not her neighbour's) property. He just carried on intrusively walking back and forward through her garden, ***despite the fact he could have taken the ladders to the back of the property through the neighbour's house anyway, there was no need to access the rear of the property through my Mum's patio area.***

After several minutes of my Mum and I feeling very uncomfortable about this person freely walking through our gates and past the front door, I went to the door and as he next walked past I asked him what he was doing, to which he replied 'Installing your neighbour's internet...is that alright?' I then asked him how long this was going to take and he said about 10 minutes.

I went back inside the house for
more than 10 minutes, he walked past my Mum's door again and I looked out to see him still standing at my Mum's front gate, having just closed it, but instead of closing the gate and immediately walking back to his van and driving away (as the work for the neighbour had at that point been completed) he was standing facing back towards my Mum's patio area and front door with an electronic device in one hand and his other hand still on the latch of the metal gate.
I just wanted the gate closed and for this MJ Quinn employee to go away and stop making my Mum and I feel intruded upon and uncomfortable, so I walked to the gate and, with the closed gate between us I asked him what he was doing still standing there at the gate. At this point he had still not removed his hand from the metal latch of the gate, despite the gate being closed, but he said 'I'm just making sure the gate's closed.'
I calmly said 'It is closed, you can take your hand off it' (he was moving the latch up and down for no reason), and then said 'Could you get off our property now', which he responded to not by turning away to go to his van, but by continuing to stand at the gate, looking at me. I then said 'This is my Mum's property, not her neighbour's - when my Mum opened her front door and saw you, you should have explained what you were doing' (so that my elderly Mum wouldn't have been alarmed when she opened her door to see a stranger there) - I was perfectly calm, at NO point did I raise my voice, or swear, or act in an aggressive manner. Despite this, the MJ Quinn employee responded to what I said by calling me a "f****** clown", "a weirdo" and a "f****** idiot". At that point I knew I'd be making a formal complaint about him so I tried to ignore this foul verbal abuse and said to him that he was doing work for a neighbour and that this was my Mum's property, not the neighbour's he was doing the job for, and the MJ Quinn employee's only response was to continue his verbal abuse (including using the f-word again) as he was looking at me with a smirk on his face as he eventually started walking away towards his MJ Quinn van. As he was walking away I said "You also blocked the view from our front windows by parking your van right in front of them, that's not a parking area, don't park your van there again", to which he replied "Or what? What are you going to do if I do?" - a remark which could reasonably cause alarm and distress as it implied that he may come back and park there again despite a property owner's clear and reasonable objections to it.

I hopefully do not need to point out to Openreach and MJ Quinn that this employee's conduct is totally unacceptable. My Mum and I were made to feel very uncomfortable IN OUR OWN HOME - the walking around our patio area and the van obscuring our front windows was a *violation of our privacy in our own home*, and I am frustrated and angry that I was subjected to abusive, foul, aggressive language by one of your employees at my own home, for simply saying what any reasonable property owner would say in the circumstances and asking him to get off our property.

I have serious doubts that this rude, aggressive, morose and threatening person is of suitable character to be interacting with potentially vulnerable people.

We had an efficient, friendly service from Mohammed Haroon.

Rob Carter was exceptional.
He worked clean and his customer service was great. I wish everyone had such good manners.Did .M.J.Quinn proud.

Engineer damaged my property whilst installing fibre broadband. I entered a damage claim which was denied by the area manager.
The engineer cut a huge chunk from my skirting board, leaving wires exposed.
MJ Quinn did not contact me directly and It was only when I contacted them that I knew they denied the claim.

I would not use this company.. shoddy work and bad customer service..

Mohammed Haroon

What an amazing guy. Great personality and soooo helpful. Neat and tidy really knew his stuff. Hope he has a successful career !!!

Speedy, professional and polite. Great service from Andrew. Thank you so much.

Flexible with time, courteous, did the job quickly

Mohammed Haroon

Extremely knowledgeable and very professional attention to detail excellent

Excellent service engineer was very helpful in explaining what he had to do, also very tidy etc.

Mohammed haroon

mohammed was very polite young man and very efficient and his job was neat very happy with his service

Anoop Johal FFTP Good service from sky/open reach/MJ Quinn. Kept informed and reminded from date of order until fitting. Engineer polite and explained where cable / internet would be located. Checked after an hour to make sure everything worked ok. Thank you

Had fibre broadband fitted today. Engineer was very efficient and extremely polite. Work extremely tidy and neat. Excellent worker.

Mohammed Haroon

Provided clear helpful instructions.
Was pleasant and kept me informed of the process.

Young man installing new broadband provided outstanding, friendly and highly efficient service. 10/10. Very impressed.

Anoop completed a fibre installation at my property. Arrived at time informed and completed a profession job.

After 3 no shows from open reach , I had the luck of getting Mohammed Haroon assigned to the problem today. Not only did he figure the issue out straight away he cracked on and got it fixed. He was lovely, friendly and professional and really cared that I'd had no Internet for a week. He's an absolute credit to your company. Id be proud to have him on my staff and I'd be doing anything in my power to keep him! If by any chance Mohammed gets to see this I'd like to say a massive thank you again for restoring sanity in my home!

Anoop was courteous and willing to help as much as he could. He is a credit to your company

Mohammed Haroon was lovely and speedy with fitting in my broadband and kept in communication about when he would arrive which I appreciated a lot!

Anoop Johal came to install our new fibre connection today. Really friendly and a tidy and efficient installation. Thanks Anoop!