Kelly Group Avis 909

Efficient, friendly, courteous, intelligent installation of fibre connection by Bradley and his colleague. Clearly very experienced. Better than Openreach imho.

I had my broadband upgraded today to fibre optic. The engineer that attended was provided through Kelly Group. He was prompt and tidy, very professsional but friendly and carried out the work with no problems at all.

Absolutely THE worst company EVER!!! Due to this company working alongside Virgin Media, I have been left without internet for an ENTIRE month. I have had a nightmare experience due to this company’s lack of responsibility.
For context, my initial installation was scheduled for the 13th April. Two days prior, a Virgin Media engineer came to my property to check that Kelly’s had done their job; however, they had not. This resulted in my installation being delayed until the 25th April, which was already extremely frustrating.
However, when the 25th arrived, Kelly’s STILL had not completed their work. When speaking to the engineer, I was informed that on two occasions Bhuvaneshwari Mangala from Kelly’s supposedly came down to carry out the work. It later came to light that this worker had marked the job as complete despite not doing anything at all, which is absolutely appalling.
I was then informed that an “emergency permit” had been approved for the work to be completed ASAP on the 27th April; however, this STILL was not done. Two days later, on the 29th April, I was told that the work had been completed, only to find out that they had obtained the permit and carried out the work at a completely different property by mistake… Absolute JOKE.
I believed this would finally be resolved on the 30th April, however it STILL has not been completed. As of today, the 1st May, I still have no internet thanks to this joke of a company.

Two of the most polite workmen arrived from Kelly Group (working on behalf of Openreach), to install my new fibre broadband line. They were efficient, tidy and explained everything to me. Everything was left neat and nothing was damaged. They were done sooner than expected. First class service. Many thanks.

Even 1 star is being liberal, unfortunately can’t write a review without rating it.
Their engineer damaged my wall whilst installing a fibre cable. They will not take responsibility, excuses like a car could have been driven. I practically took a video of me walking down my footpath no car can physically drive up there.
Very poor service, no accountability

Daniel was so easy to talk to, great work on installation,one of the best services I've had in a while , I highly reccomend this company!!!!

Absolutely awful experience.

The engineer arrived late with no explanation or apology. During the visit, they caused irreparable damage to the outside of my property. Their attitude was rude and unprofessional throughout, and they left without completing the job or even informing me they were going.

Trying to get meaningful help from customer services afterwards has been equally frustrating — I’m still waiting for some sort of resolution.

I would not recommend this company.

A gentlemen called Shuaib came this morning to get our new broadband up and running (London, Tower Hamlets). Excellent customer service - no fuss, all seems to work, really nice guy to boot.

Mark and Luke were amazing and so nice to deal with.

Kelly Group engineer Thomas attended our property 4th February to install EE broadband. Despite us living in a bungalow whose soffits you can touch whilst stood on the ground, Thomas decided to drill a hole through our wall without asking first, so he could safety-tether his ladder. Because he didn't ask us, he drilled beneath the bell weather, and right beside a drain cover. That drain overtops in severe wet weather, and so now we have a hole into our property, lower than the damp course, because of Kelly Group. We complained and heard nothing back. On the 10th Feb Kelly Group's auditor Mike Barton attended to inspect Thomas' work. He agreed the hole was unnecessary, that it was in the wrong place, and that Thomas should have checked with us before drilling. He advised us to chase Kelly Group as they would avoid dealing with the issue, and seek to put responsibility on to EE for whom they were subcontracting. We've mailed complaints, heard nothing back, it's now April and our property remains vulnerable. Terrible customer service and appalling disrespect for people and their property.

Idiotic company that comes outside your house on a bank holiday banging and shouting because apparently Virgin need to connect a line to an empty house. How about show some courteous to people?

I used to work for this company and i would highly recommend not signing yourself up for working here, it has cause nothing but stress to myself also not to mention being under paid or not paid at all the communication within this company from managers to staff is appalling to say they are a communication company and for a manager to call you up when your on sick and speak to you like a child and act like a child on the phone because they are stressing due to incomplete job that we got given 1 week to complete 3 buildings and then finding put you getting another job and to threaten you on the phone call over there van being recovered is beyond disgusting but i did a good thing and returned it for them for them without any issues fully equipped aswell which i got told id get fuel money to be taken home which was lie although i have proof,
I would highly stay away unless you fancy underpayment, stress, and a workload that should take 3 weeks to be completed but want it done in 1 weeks time with limited stock as no ome seams to be able to put correct order in for important stock so that will also delay your work load by at least 2 days.

I hope to anyone reading this takes my advice and has a think about this before signing yourself up

Engineer Ian Gallagher was superb!! He went above and beyond to sort our fibre connection, was very knowledgeable and personable. He is a real asset to the Kelly Group. Thank you Ian!

Having been let down by BT Openreach many times over months to do a simple fibre connection they told me Kelly group would come out today between 1.00 - 6.00 pm . NO SHOW AGAIN . What a totally useless excuse of a so called service company . BT don’t try and send this shower again . They are too useless

Wayne and Matthew came round went above and beyond to help . Excellent employees

The engineers were very quick in installing my fast fibre broadband. They were also very polite and helpful, I’d definitely recommend them for installing fast fibre broadband

Brandon Scott was very efficient, he finished the job promptly and he knew what he was doing.
His communication was good, although he was running late he called into say that. Very professional engineer.

They were supposed to come to my property 8-1, but did not come. THey also did not call to say they were delayed or notify me in any way.
I did not have a contact no for them. In the end I called their head office but nothing was done and I was told I need to rebook with openreach, who are the company that engaged them.

Excellent service, fixed a fault on our broadband, Andrew Tomlinson was knowledgeable courteous & professional throughout.

Mr Abdul Odushoga was punctual,polite and remedied the signal problem with minutes. Better still, he was able to contact BT for me and arranged for a new box and handset to be delivered in a few days. Something I'd not been able to reach them by phone for. So that frustration remedied too . So very much a 5 Star service from a real gentleman too. And all completed by 9.30 am. My Sincere thanks .
Paul Berry
Paul Berry