What should have been a simple pulling through of cables to upgrade me to full fibre became more complicated as the original cabling to my house had been completed in a non-standard way (bodged)! Luck... Voir plus
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Lisez les avis des autres
Job ID S2240919 Sean ID 311683. Great experience. Sean was friendly, professional and very knowledgeable. A problem which arose from the service providers mistake was very quickly rectified by Sean.... Voir plus
Kelly Group installed Fibre Broadband on behalf of BT and the engineer ripped a box off our living room wall taking a chunk of wallpaper with it. We lodged a complaint and have been chasing up for m... Voir plus
The Engineer named Ilker was brilliant - professional, punctual, polite and friendly. The BT wifi line was working at about 2% and Ilker had to investigate wiring on 3 floors and outside to find out... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Established in 1985 to support the emerging UK cable television market, Kelly Group has diversified to meet the needs of our clients. With over 38 years’ experience and customer service at the heart of our business, Kelly Group is renowned for building networks in collaboration with several major leading telecommunication service providers, delivering innovative multi-functional solutions - connecting people globally. Working across several industries including telecommunications, rail, metro, highways and fleet, and energy, Kelly Group operates nationally with 40+ operational centres and delivers a full suite of services. From the initial planning, design, notification through to installation, final commissioning and maintenance of networks, Kelly Group delivers a ‘one-stop solution’ to meet the needs of our clients and their customers.
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I had an excellent experience with the…
I had an excellent experience with the engineer Andrew Tomlinson who came to fix my crackling phone line. He quickly identified the problem and explained clearly what was causing the issue. The repair was carried out promptly and very professionally, and the line has been working perfectly since.
What really stood out was his friendly and approachable manner. He took the time to make sure everything was fully resolved and that I was satisfied before leaving. It’s rare to come across someone who combines technical expertise with such great customer service.
A very efficient, knowledgeable, and personable engineer – I wouldn’t hesitate to recommend Andrew Tomlinson.
Hossain is professional and polite
Hossain is professional and polite. Thank you
Excellent service
Abdul came out today to fix a broadband issue and provided excellent service. He was friendly, professional, and quickly identified the problem. Everything was sorted efficiently and he made sure the connection was working perfectly before leaving. Really appreciate the great service. Thank you!
The Engineer who attended my property…
The Engineer who attended my property to examine an intermittent Internet fault was polite, friendly, and professional. He gave me clear explanation of what he was doing on the results. Before leaving, he advised how to contact him for seven days following his visit.
Success
Service came during scheduled window. Tech kept me updated on the progress of the fix, which was more complicated than originally thought. Ultimately my internet was restored.
Abdul was really good and diagnosed my…
Abdul was really good and diagnosed my problem super quickly and professionally
The engineer did an excellent job!!
The engineer did an excellent job and fixed our internet. Was very polite and courteous. Would highly recommend.
Hossain is polite and professional
Hossain is polite and professional. He was helpful. Thankshoss
Abdul was amazing he fixed the problem…
Abdul was amazing he fixed the problem in a matter of minutes and was very patient when explaining the issue
Engineer Andrew came and contacted me…
Engineer Andrew came and contacted me before arriving and very polite and very professional explained everything that he was doing regarding my internet service and went above and beyond with information and keeping me informed definitely a credit to his company
Charlie shoesmith came and fixed my BB…
Charlie shoesmith came and fixed my BB and got my speeds back to way better than they ever were before. Thank you very much would recommend to anyone
Great service today from Andrew…
Great service today from Andrew Tomlinson 😊 After ongoing problems with my WiFi service Andrew solved these quickly and efficiently.
Hossain did a great job!
Normunds
Normunds. What a great guy. He delivered a 5* service. There was no WIFI at all to the rental property I have just moved into, which I didn't know. Infact, there were no wires behind the socket for the Openreach/BT line at all which is why my new SKY Broadband box wouldn't work. Normunds was at my property for over 2 hours and moved my connection point to the lounge and did a very tidy job inside and out with new wiring. Top, top job and a superb employee for the company. John
Hussain he was amazing outstanding…
Hussain he was amazing outstanding work. Thank u so much
Abdul came today fixed my internet was…
Abdul came today fixed my internet was very quick easy, professional and reliable back and running in no time!!
Great service from Kelly group
Great service from Kelly group, especially Andrew who attended our home, very polite and professional, arrived prompt too.
Charlie Shoesmith did a brilliant job…
Charlie Shoesmith did a brilliant job getting us back up and running with our internet. Thank you Charlie!
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