Kelly Group Avis 

I’d like to give some positive feedback about the broadband installation engineer who attended my property. I know he was from Kelly’s, although I’m sorry I’ve forgotten his name. He did identify himself on arrival.

He was a lovely guy — very polite, professional, and courteous throughout. He called me around half an hour before arriving, which I really appreciated.

Once here, he clearly knew exactly what he was doing and worked very efficiently. He was clean and tidy while carrying out the installation, went outside to do work at the cabinet, then returned and got everything up and running without any issues.

Overall, a great experience and excellent service from someone who represented Kelly’s very well. Please pass on my thanks and appreciation to him, as he did a fantastic job. Good people doing good work deserve recognition.

The initial engineer arrived at 8:30am but unfortunately had forgotten his tools, so he had to return two hours later. Once back, he then struggled to locate the correct cable for the WiFi installation, which took around another hour. Later in the afternoon, a second engineer visited to assess the situation and was able to find the cable within minutes. He then arranged for another engineer to come later that day.

Ilker Menekse arrived afterwards and provided outstanding service. He worked tirelessly to get the wireless router installed, despite there being no existing socket. He was extremely polite, kept me informed throughout the process, explained everything clearly, and managed to complete the installation in around two hours.

While the morning experience was frustrating and ended up taking up most of my working day, the excellent service from Ilker completely turned things around. Overall, I’m very happy with the final result and greatly appreciate his professionalism and hard work.

Our WiFi went down on Weds and it was established straight away that the problem was outside, EE told us on Fri afternoon that Open reach would attend on Monday which was disappointing. Then open reach engineer Ilker Menekse phoned at 5.15pm and reassured us he would be with us in 5mins and that he would sort everything. Clearly very experienced, he was polite, efficient and uber professional. We are so grateful that he got to us on a Friday afternoon when lots of people would be finishing work. Thank you Ilker!!

The Engineer named Ilker was brilliant - professional, punctual, polite and friendly. The BT wifi line was working at about 2% and Ilker had to investigate wiring on 3 floors and outside to find out why. He did this thoroughly, explaining as he went, found the problem and solved it. All's now working well. It was also cheering to feel that not only was he very good at his job, but he also enjoyed the work. Thoroughly recommend.

Excellent engineer kept me informed throughout the repair very knowledgeable and polite.
Well done and Thank you Ilker

Sakaria is Brilliant. He looked after us very well at Church Lane Dental Walsall! Best Engineer for BT we have ever had. Keep up the great work Sakaria!

Ilker was fantastic - very attentive and explained everything as he was going. Went above and beyond, truly. Highly recommend!

Ilke was amazing - he helped set up wifi connection in minutes!

Ali and suman have today been and fitted my new broadband very polite .
Explained all that they were going to do.
All work completed tidely.
Credit to the company

Failed installation for the second time as CityFibre / Kelly Communications is not prepared to move the surface box 1/2 inches in order for the engineer to be able to re-connect our fibre line due to previous damage. Once again left with no broadband to the home and working a hybrid role is not incredibly challenging. No date given to the repair.

Efficient, friendly, courteous, intelligent installation of fibre connection by Bradley and his colleague. Clearly very experienced. Better than Openreach imho.

I had my broadband upgraded today to fibre optic. The engineer that attended was provided through Kelly Group. He was prompt and tidy, very professsional but friendly and carried out the work with no problems at all.

Absolutely THE worst company EVER!!! Due to this company working alongside Virgin Media, I have been left without internet for an ENTIRE month. I have had a nightmare experience due to this company’s lack of responsibility.
For context, my initial installation was scheduled for the 13th April. Two days prior, a Virgin Media engineer came to my property to check that Kelly’s had done their job; however, they had not. This resulted in my installation being delayed until the 25th April, which was already extremely frustrating.
However, when the 25th arrived, Kelly’s STILL had not completed their work. When speaking to the engineer, I was informed that on two occasions Bhuvaneshwari Mangala from Kelly’s supposedly came down to carry out the work. It later came to light that this worker had marked the job as complete despite not doing anything at all, which is absolutely appalling.
I was then informed that an “emergency permit” had been approved for the work to be completed ASAP on the 27th April; however, this STILL was not done. Two days later, on the 29th April, I was told that the work had been completed, only to find out that they had obtained the permit and carried out the work at a completely different property by mistake… Absolute JOKE.
I believed this would finally be resolved on the 30th April, however it STILL has not been completed. As of today, the 1st May, I still have no internet thanks to this joke of a company.

Two of the most polite workmen arrived from Kelly Group (working on behalf of Openreach), to install my new fibre broadband line. They were efficient, tidy and explained everything to me. Everything was left neat and nothing was damaged. They were done sooner than expected. First class service. Many thanks.

Even 1 star is being liberal, unfortunately can’t write a review without rating it.
Their engineer damaged my wall whilst installing a fibre cable. They will not take responsibility, excuses like a car could have been driven. I practically took a video of me walking down my footpath no car can physically drive up there.
Very poor service, no accountability

Daniel was so easy to talk to, great work on installation,one of the best services I've had in a while , I highly reccomend this company!!!!

Absolutely awful experience.

The engineer arrived late with no explanation or apology. During the visit, they caused irreparable damage to the outside of my property. Their attitude was rude and unprofessional throughout, and they left without completing the job or even informing me they were going.

Trying to get meaningful help from customer services afterwards has been equally frustrating — I’m still waiting for some sort of resolution.

I would not recommend this company.

A gentlemen called Shuaib came this morning to get our new broadband up and running (London, Tower Hamlets). Excellent customer service - no fuss, all seems to work, really nice guy to boot.

Mark and Luke were amazing and so nice to deal with.