Very professional service. Sent a new unwanted phone upgrade to them. Was quoted a price through a comparison website. Once the phone was delivered they sent regular emails to keep me updated. Due to... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Great service, really happy with the response provided in relation to my Apple watch. I purchased an Apple Watch Ultra 2 12 months ago. For reasons unknown, it stopped working. I let Mobile Direct kno... Voir plus
Competitively priced to sell at £104, I sent my as-new iPhone 12 mini to Mobile Direct and described it as 'EXCELLENT'. To my horror they reported that the phone was only 'FAIR' with bad damage and o... Voir plus
L'entreprise a répondu
Overall a good experience with Mobile Direct. The process was quick and straightforward for the sale of a brand new iPhone. Communication via WhatsApp is helpful. There was some initial back and forth... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Mobile Direct
Écrit par l'entreprise
Mobile Direct Your Go-To for Top-Quality Pre-Loved Mobiles and iPads
Discover unbeatable prices and enjoy a 1-year warranty, with free shipping on every order. Shop smart and save big while staying connected with the latest tech.
Flexible payment options are available to make your purchase easier. Explore our range today and experience exceptional value and service.
Return Policy
We provide a straightforward return process. Should you choose to return a product, simply send it back to us, and we’ll handle the rest with no additional questions, ensuring a seamless experience.
Quality Assurance
Each phone comes with a comprehensive 1-year warranty, giving you peace of mind about the durability and performance of your purchase.
Risk-Free Purchase
Enjoy a 30-day return policy, allowing you to shop with confidence knowing you have the flexibility to return products if needed.
Convenient Payment Options
We offer flexible payment plans with Klarna and Clearpay, making it easier for you to manage your purchases according to your budget.
Experienced Provider
With over 7 years of experience in the industry, we have the expertise to provide reliable and high-quality products. Trust our long-standing reputation for excellence.
Discover unbeatable prices and enjoy a 1-year warranty, with free shipping on every order. Shop smart and save big while staying connected with the latest tech.
Flexible payment options are available to make your purchase easier. Explore our range today and experience exceptional value and service.
Return Policy
We provide a straightforward return process. Should you choose to return a product, simply send it back to us, and we’ll handle the rest with no additional questions, ensuring a seamless experience.
Quality Assurance
Each phone comes with a comprehensive 1-year warranty, giving you peace of mind about the durability and performance of your purchase.
Risk-Free Purchase
Enjoy a 30-day return policy, allowing you to shop with confidence knowing you have the flexibility to return products if needed.
Convenient Payment Options
We offer flexible payment plans with Klarna and Clearpay, making it easier for you to manage your purchases according to your budget.
Experienced Provider
With over 7 years of experience in the industry, we have the expertise to provide reliable and high-quality products. Trust our long-standing reputation for excellence.
Coordonnées de contact
85 Bury New Rd, M8 8FX, Manchester, Royaume-Uni
- +44 161 521 5551
- info@mobiledirectonline.co.uk
- mobiledirectonline.co.uk
4,4
Excellent
1 k avis
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A répondu à 82 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Very happy beautiful phone and fast…
Very happy beautiful phone and fast delivery recommended order fantastic
3 mars 2026
Réponse de Mobile Direct
Hi Janet,
Thank you for your fantastic feedback. We’re delighted to hear that you’re very happy with your beautiful phone and that it arrived quickly.
We truly appreciate your recommendation and support.
We look forward to serving you again.
Best regards,
Mobile Direct Team
Got 80% of phones from mobile direct
Got 80% of my phones from this business and they have provided me with exactly what they offered, that is, a refurbed phone in prestige working ordered and looks that's approx 3 phones, the best has been the latest ios se 3rd generation, what a compact hard as nails phone, fast, 5g, utterly awesome, despite 90% of the parts being Samsung android which tells you all you need to no about Samsung.Is it outdated, who cares, the phone was 80£ for a phone that originally was over 400£ WHAT A DYNAMITE Back to mobile direct, yet another mancunian company offering high quality consumer products exactly how they advertise 😉👍😕😕👍👍👍👍💯
1 mars 2026
Avis spontané
Réponse de Mobile Direct
Hi Carl Wyatt,
Thank you for your fantastic feedback and continued support. We’re delighted to hear that you’ve had such positive experiences with multiple purchases and that the devices have consistently met your expectations in both condition and performance.
It’s great to know you’re especially enjoying your latest iPhone SE (3rd generation) and found it to be excellent value for money.
We truly appreciate your loyalty and kind words about our service, and we look forward to serving you again.
Best regards,
Mobile Direct Team
Samsung S23+
My Samsung S23+ is like new, as described, and arrived the day after I ordered it. I was kept up to date with my order and delivery slot and it all went smoothly.
24 février 2026
Réponse de Mobile Direct
Hi Jill Rodd,
Thank you for your fantastic feedback. We’re delighted to hear that your Samsung S23+ arrived quickly, exactly as described, and in like-new condition.
It’s great to know you were kept well informed throughout the process and that everything went smoothly with your order and delivery.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Quoted £86 online for sale, but after sending offered £22
Sellers, Watch out for heavy discount on online price once you send in phone. Then they try to negotiate before sending back. Complete waste of time.
24 février 2026
Avis spontané
Réponse de Mobile Direct
Hi Rob,
Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations.
You placed your trade-in on 14/02/2026, and the device (Apple iPhone 11) was subsequently shipped to us, after which our inspection process began. Once the inspection was completed, we shared the full report with you and provided the maximum valuation based on the actual condition of the device.
At the time of the order, the device (Apple iPhone 11) was selected as Excellent condition, which requires no scratches on the screen, sides, or back, and battery health above 80%. During our standard inspection, our technicians found heavy scratches on the screen, sides, and back, and the battery health was below 80%. Under our grading criteria, any device with battery health below 80% is automatically classified as Fair condition, and the revised offer reflected the appropriate maximum value for that grade.
Please note that, as per our policy, if a customer declines the revised offer, the device is returned. As soon as you rejected the revised offer and requested the return in order to reuse the device, the free return shipping process was initiated promptly.
We always aim to be transparent and provide photo evidence so customers can make informed decisions. We also encourage selecting the most accurate condition during the trade-in process to help avoid any inconvenience.
We genuinely appreciate all feedback — both positive and negative — as it helps us improve our service. If you would like us to review your case further, please contact our support team and we will be happy to assist.
Kind regards,
Mobile Direct Team
Réponse de Mobile Direct
Hi Steven Cooke,
Thank you for your fantastic feedback. We’re delighted to hear that you’re happy with your experience.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Réponse de Mobile Direct
Hi Susan McCreadie,
Thank you for your fantastic feedback. We’re delighted to hear that you were happy with our service and the quick delivery.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Superfast delivery
Bought an "as new" samsung S23. Think it actually new but without packaging. From order to delivery was 18 hours, astonishing when you consider another company wanted me to wait a week. Thank you, will use you again
24 février 2026
Avis spontané
Réponse de Mobile Direct
Hi SC,
Thank you for your fantastic feedback. We’re delighted to hear that you were impressed with the condition of your Samsung S23 and that it felt essentially brand new.
It’s also great to know that the 18-hour turnaround exceeded your expectations and made a real difference compared to other options you were considering.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Happy with Mobile Direct
Happy with Mobile Direct.
We had an issue with the phone, which they investigated and kept me informed of what was happening.
Following their investigation they did actually replace the phone. Very good service.
22 janvier 2026
Avis spontané
Réponse de Mobile Direct
Hi Moira Chamberlain,
Thank you for your fantastic feedback. We’re delighted to hear that you’re happy with our service and that our team kept you updated throughout the investigation process.
We’re also pleased we were able to resolve the issue by providing a replacement and ensuring everything was put right for you.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
great company
great company, great customer service, I'm really happy with my phone thank you
9 février 2026
Réponse de Mobile Direct
Hi Mr Steven Walsh,
Thank you for your fantastic feedback. We’re delighted to hear that you’re happy with your phone and had a positive experience with our customer service.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Mobile due for delivery next day
Mobile due for delivery next day. Waited in then got email for delivery slot dpd. Slot passes. Get email 'our driver missed you'. At the time of supposed delivery attempt I was outside so couldn'd be missed. I contacted mobile direct and explained my thoughts. They investigated. Called me back three times and having spoken to dpd guaranteed I would receive my phone that day. Not long after received my phone. Really pleased with phone, excellent condition but even more impressed with the customer service provided. Recommend
19 février 2026
Réponse de Mobile Direct
Hi Customer,
Thank you for your fantastic feedback. We’re delighted to hear that you’re really pleased with your phone and that it arrived in excellent condition.
We’re also glad our team could investigate the delivery issue with DPD and keep you updated throughout until it was successfully resolved the same day. It’s great to know you were impressed with the level of customer service you received.
We truly appreciate your recommendation and support, and we look forward to serving you again.
Best regards,
Mobile Direct Team
Very good and fast service
10 février 2026
Réponse de Mobile Direct
Hi Mr P Chid,
Thank you for your fantastic feedback. We’re delighted to hear that you were happy with our service and found it very fast.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Réponse de Mobile Direct
Hi Liam McDonagh,
Thank you for your fantastic feedback. We’re delighted to hear that you’re happy with the phone, the service, and the price.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Réponse de Mobile Direct
Hi Mrs Amanda King,
Thank you for your fantastic feedback. We’re delighted to hear that you were happy with the price and your overall experience.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Your security system is working agaist your business
Your system allowed me to buy a mobile phone because I approved the transaction on my bank app and also I provided Shopify code. I have the right to use VPN and that's can't be a reason to flag me.
I understand that it might be difficult for your business to know which transaction might be fraudulent and which one is not but whoever made the decision to email me asking of photo ID without providing a secure, encrypted way to send my ID is not right. You could wait for the transaction to be cleared by the bank, as I suggested, but you have chosen to cancel the order and the transaction because you felt safer, as I also suggested. I'm sorry but not only your security system failed you but also the person who had the chance to check what happened and why the system might flagged me, failed you also. Not hard feelings, I bought my new phone from somewhere else and you lost a sale.
16 février 2026
Réponse de Mobile Direct
Dear Fotios Saltaferis,
Thank you for sharing your feedback with us. We sincerely apologize for the frustration caused by our security protocols and for the inconvenience regarding the cancellation of your order.
While we appreciate the steps you took to authorize the transaction, certain factors—including the use of a VPN—can trigger additional verification requirements to prevent unauthorized identity use and ensure account safety. These measures are strictly in place to protect our customers, and we regret that we could not reach a resolution that felt secure for both parties in this instance.
We truly value your custom and hope to have the opportunity to serve you more smoothly in the future. Should you have any further questions, please feel free to reach out to us at Support@mobiledirectonline.co.uk.
Kind Regards,
Mobile Direct Team
Really good experience
Really good experience. I pad looked brand new. Thank you. Will use again.
10 février 2026
Réponse de Mobile Direct
Hi Paul Nicklin,
Thank you for your fantastic feedback. We’re delighted to hear that you had a really good experience and that your iPad arrived looking like new.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Website easy to use
Website easy to use, phone is bought in fantastic condition,
Fast delivery
Thank you
16 février 2026
Réponse de Mobile Direct
Hi Danielle Finnerty,
Thank you for your fantastic feedback. We’re delighted to hear that you found our website easy to use and that you’re happy with the phone’s fantastic condition.
It’s also great to know the fast delivery met your expectations.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Found a great phone
Found a great phone , it was like a new item. Quick service and it arrived within a couples of days , can't fault Mobile Direct , very happy .
17 février 2026
Avis spontané
Réponse de Mobile Direct
Hi Graham Weaver,
Thank you for your fantastic feedback. We’re delighted to hear that you found a great phone and that it arrived in like-new condition.
It’s great to know you were happy with the quick service and delivery within a couple of days.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Good price iPhone 13
Absolutely great quality and great price. I will definitely be buying more phones.In the future keep up the good work
13 février 2026
Réponse de Mobile Direct
Hi David Wood,
Thank you for your fantastic feedback. We’re delighted to hear that you’re happy with the quality and price of your phone.
It’s great to know you’re considering future purchases with us, and we really appreciate your kind words and encouragement.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Réponse de Mobile Direct
Hi Jean-C,
Thank you for your feedback. We’re thrilled to hear you had an excellent experience from start to finish.
We appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
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