I'm really happy with my phone.After ordering, I realised I had ordered the model with less memory on it. So I called customer services who were very helpful. I paid the small charge for the bigger... Voir plus
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Lisez les avis des autres
Fast delivery. Always happy with my phones. Very helpful when I had trouble getting my order number in order to return my last phone due to email issues. However, please allow at least a week for any... Voir plus
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Very professional service. Sent a new unwanted phone upgrade to them. Was quoted a price through a comparison website. Once the phone was delivered they sent regular emails to keep me updated. Due to... Voir plus
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Timely emails, proper inspection report & good customer service. Once I accepted the report & offer, recieved the payment within a few minutes. Regarding shipping, its a bit inconvenient to print m... Voir plus
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À propos de l'entreprise
À propos de Mobile Direct
Écrit par l'entreprise
Mobile Direct Your Go-To for Top-Quality Pre-Loved Mobiles and iPads
Discover unbeatable prices and enjoy a 1-year warranty, with free shipping on every order. Shop smart and save big while staying connected with the latest tech.
Flexible payment options are available to make your purchase easier. Explore our range today and experience exceptional value and service.
Return Policy
We provide a straightforward return process. Should you choose to return a product, simply send it back to us, and we’ll handle the rest with no additional questions, ensuring a seamless experience.
Quality Assurance
Each phone comes with a comprehensive 1-year warranty, giving you peace of mind about the durability and performance of your purchase.
Risk-Free Purchase
Enjoy a 30-day return policy, allowing you to shop with confidence knowing you have the flexibility to return products if needed.
Convenient Payment Options
We offer flexible payment plans with Klarna and Clearpay, making it easier for you to manage your purchases according to your budget.
Experienced Provider
With over 7 years of experience in the industry, we have the expertise to provide reliable and high-quality products. Trust our long-standing reputation for excellence.
Discover unbeatable prices and enjoy a 1-year warranty, with free shipping on every order. Shop smart and save big while staying connected with the latest tech.
Flexible payment options are available to make your purchase easier. Explore our range today and experience exceptional value and service.
Return Policy
We provide a straightforward return process. Should you choose to return a product, simply send it back to us, and we’ll handle the rest with no additional questions, ensuring a seamless experience.
Quality Assurance
Each phone comes with a comprehensive 1-year warranty, giving you peace of mind about the durability and performance of your purchase.
Risk-Free Purchase
Enjoy a 30-day return policy, allowing you to shop with confidence knowing you have the flexibility to return products if needed.
Convenient Payment Options
We offer flexible payment plans with Klarna and Clearpay, making it easier for you to manage your purchases according to your budget.
Experienced Provider
With over 7 years of experience in the industry, we have the expertise to provide reliable and high-quality products. Trust our long-standing reputation for excellence.
Coordonnées de contact
85 Bury New Rd, M8 8FX, Manchester, Royaume-Uni
- +44 161 521 5551
- info@mobiledirectonline.co.uk
- mobiledirectonline.co.uk
4,4
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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The process was good from start to end…
The process was good from start to end still some delays in payment and price negotiation after the price which we get offered but overall it is recommendable for new users
9 avril 2026
Avis spontané
Réponse de Mobile Direct
Hi Mohammed Hamed Hussain,
Thank you for your fantastic feedback. We’re pleased to hear that you found the overall process good from start to finish and that you would recommend us to new users.
We also appreciate your comments regarding the delays in payment and the price negotiation after the initial offer, and we’ll certainly take this on board to improve our service going forward.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Spot on.
Excellent seller mobile was spot on. Quick delivery. Would highly recommend.
28 novembre 2025
Réponse de Mobile Direct
Hi Jamil,
Thank you for your fantastic feedback. We’re delighted to hear that you’re happy with the phone and that it arrived quickly.
We truly appreciate your recommendation and support.
We look forward to serving you again.
Best regards,
Mobile Direct Team
Seller beware
Seller beware
I sent my handset off which was less than 2 years old and had been protected in a case and screen protector from day one. I was quoted £276 and then only to be considerably knocked as they claimed it was scratched etc. After declining their offer they did increase it a little.
On checking their reviews later it appears to be a common practice 🤔
26 mars 2026
Avis spontané
Réponse de Mobile Direct
Dear Customer,
Thank you for taking the time to share your feedback. We’re sorry to hear that you were unhappy with your experience.
We would like to clarify that, upon receiving your device, our inspection identified visible scratches, which meant it did not meet the condition initially selected (Excellent). Please note that for a device to qualify as Excellent condition, it must not have any visible scratches. In your case, the scratches observed during inspection meant the device did not meet this category, as outlined in the inspection report.
Our valuations are always based on the actual condition of the device at the time of inspection, and we do have photographic evidence available should you wish to review this.
As part of our effort to reach a fair outcome, we initially offered £180, and following further internal review, we increased this to £200 as a goodwill gesture.
We always aim to be transparent and fair in our assessments, and we also take false or misleading claims seriously, as they can unfairly impact our business and reputation.
If you would like to discuss your case further, we would be more than happy to review everything with you and share the supporting details.
Kind regards,
Mobile Direct Team
I’ve had multiple phones from this…
I’ve had multiple phones from this company that I have bought either for myself or for family as gifts and every time they have been as described, the only issue I have is it says next day delivery, excluding weekends, however it never comes the “next working day” which is annoying but I think is the delivery company they use issue rather than mobile direct themselves
30 mars 2026
Réponse de Mobile Direct
Hi Candiece Dryden,
Thank you for your fantastic feedback and continued support. We’re delighted to hear that every phone you’ve purchased for yourself and your family has been as described.
We also appreciate your honest comments regarding the delivery timing. While we do aim for next working day delivery, delays can occasionally occur with the courier service, and we understand how frustrating that can be. We will certainly keep this in mind as we continue to improve the overall experience.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Réponse de Mobile Direct
Hi Martin Clouston,
Thank you for your fantastic feedback. We’re delighted to hear that you’ve had a flawless experience every time you’ve ordered with us.
We truly appreciate your continued support and look forward to serving you again.
Best regards,
Mobile Direct Team
I had a great experience with Mobile…
I had a great experience with Mobile Direct. I requested a refund and they were very helpful and assured me as long as the item was returned in original packaging and condition I would receive a full refund.
16 mars 2026
Réponse de Mobile Direct
Hi Elaine Cunningham,
Thank you for your fantastic feedback. We’re delighted to hear that you had a great experience with Mobile Direct and found our team helpful throughout your refund request.
We always aim to make the process as clear and straightforward as possible, so it’s great to know this gave you confidence and reassurance.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Easy transaction from start to finish
26 mars 2026
Réponse de Mobile Direct
Hi Mr Davies,
Thank you for your fantastic feedback. We’re delighted to hear that you found the whole process easy from start to finish.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Réponse de Mobile Direct
Hi Linas Ziuraitis,
Thank you for your fantastic feedback. We’re delighted to hear that you were happy with our service.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
My phone needs damage and I call them…
My phone needs damage and I call them they know don't want to be found my money.
16 mars 2026
Réponse de Mobile Direct
Dear Eduart Llanaj,
Thank you for sharing your feedback. We have thoroughly investigated your case regarding Order #13002.
Our records and the photos provided during our communication show that the device sustained significant physical damage to the back glass. As clearly stated in our terms and as explained by our team, physical damage is unfortunately not covered under the 12-month warranty, which is why a full refund could not be authorized.
Despite this, our team tried their absolute best to find a helpful resolution for you. We offered several alternative solutions, including repairing the device at cost or providing a replacement for a small fee of £80 to ensure you still had a functional phone. We are sorry to hear that you chose to decline these offers and decided to repair the device yourself.
Our goal is always to support our customers within our policy guidelines, and those offers remain open if you wish to reconsider. If you need any further assistance, please feel free to reach out to us at info@mobiledirectonline.co.uk.
Kind Regards,
Mobile Direct Team
Réponse de Mobile Direct
Hi David Mcelhatton,
Thank you for your fantastic feedback. We’re delighted to hear that you’re happy with both the service and the phone.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
The phone was in a pristine condition…
The phone was in a pristine condition as described.
16 mars 2026
Réponse de Mobile Direct
Hi Temi,
Thank you for your fantastic feedback. We’re delighted to hear that the phone was in pristine condition and exactly as described.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Very pleased with my pixel 9 Pro XL I…
Very pleased with my pixel 9 Pro XL I received from mobile direct. Decent price and barely a scratch on it. Will definitely go to them again in the future.
23 mars 2026
Réponse de Mobile Direct
Hi Rogue Knight,
Thank you for your fantastic feedback. We’re delighted to hear that you’re very pleased with your Pixel 9 Pro XL and that it arrived in excellent condition at a great price.
It’s great to know you had such a positive experience, and we really appreciate your intention to shop with us again in the future.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Very poor sale tactics
Very poor sale tactics. Was quoted £240 when i sent it in was offered £97 as apparently scratched but they refused to send photo of this. Item was in mint condition when i sent it. They make high offer to get you to send phone in then try anything to lower the price.
26 mars 2026
Avis spontané
Réponse de Mobile Direct
Dear Customer,
We are very sorry for the inconvenience caused and appreciate you taking the time to share your feedback.
Please note that the initial quoted amount of £240 applies to devices in Excellent condition, meaning there should be no visible scratches or signs of wear. Upon receiving and inspecting your device, it did not meet this criteria. The inspection report of your Apple iPhone 14 Plus was shared with you included images clearly showing visible scratches, and based on this, the device was graded under the Very Good condition category.
Please also note that the initial valuation for your device, based on its condition and current market value, was between £145 and £172. However, as a gesture of goodwill and to maintain a positive experience, we increased our offer to £200, which was accepted.
We truly value you as a customer, and your feedback is important to us as it helps us improve our service.
Kind Regards
Mobile Direct Team
avoid this company at all costs
avoid this company at all costs, sent them a brand new iphone 17promax to sell, upon recieving my device
the changed their initial offer, and as such asked that my phone be returned,
this shabby company sent my device back with peel and scratches on the phone box, a new phone that i sent to them clean with no scratches or peel on the bod
23 mars 2026
Avis spontané
Réponse de Mobile Direct
Dear Customer,
We are very sorry for the inconvenience caused and appreciate you bringing this to our attention.
Please note that, based on our records, the device was returned in the same condition as it was received. We have double-checked this and have also shared the relevant images with you via email for your reference.
From our review, it appears that the damage to the box may have occurred during transit. We fully understand your concern and want to assure you that we have already raised this issue with the courier team, as discussed with you via email, to help prevent similar situations for our valued customers in the future.
Thank you for your feedback—it helps us improve our service.
Kind Regards,
Mobile Direct Team
Excellent from ordering to delivery
Excellent from ordering to delivery. Phone was pristine, price was competitive, experience great. Definitely recommend.
23 février 2026
Réponse de Mobile Direct
Hi David Wake,
Thank you for your fantastic feedback. We’re delighted to hear that everything went smoothly from ordering to delivery, and that you were happy with the phone’s pristine condition and competitive price.
We truly appreciate your recommendation and support.
We look forward to serving you again.
Best regards,
Mobile Direct Team
Highly recommended
Fast delivery, quality product, great value for money. I would highly recommend :)
16 mars 2026
Réponse de Mobile Direct
Hi Steve Axworthy,
Thank you for your fantastic feedback. We’re delighted to hear that you were pleased with the fast delivery, quality product, and great value for money.
We truly appreciate your recommendation and support.
We look forward to serving you again.
Best regards,
Mobile Direct Team
One application that sells genuine and…
One application that sells genuine and good working condition gadgets. Very impressive
1 septembre 2025
Réponse de Mobile Direct
Hi Pesanai Dimhairo,
Thank you for your fantastic feedback. We’re delighted to hear that you’re impressed with our service and that you found our products to be genuine and in good working condition.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Very easy to order and prompt delivery…
Very easy to order and prompt delivery of the phone. I was very impressed as it was given a good rating but there were no signs of any wear or tear at all. One very happy customer and I would buy my next phone from Mobile Direct
9 mars 2026
Réponse de Mobile Direct
Hi Customer,
Thank you for your fantastic feedback. We’re delighted to hear that you found the ordering process easy and that the phone was delivered promptly.
It’s great to know you were impressed with the condition of the device and that it exceeded your expectations for its rating. We’re especially pleased to hear that you’re a very happy customer.
We truly appreciate your support and look forward to serving you again for your next phone.
Best regards,
Mobile Direct Team
AVOID- Selling counterfeit items!!
AVOID- Selling counterfeit items!!!
My husband bought me Dyson hair drier of this website as soon as it came it was obvious it’s not genuine Dyson (I have airwrap so was able to compare) logos missing, scratches, cheep material, wrong plug, Chinese writing on the cord etc. Company completely ignored my husband. He have send them comparison pictures with genuine drier (my neighbors) and they still insisted that their device was genuine.
Eventually we had to send it back to Dyson for an inspection and it came back as counterfeit item. Still waiting for company’s reply but AVOID at all costs.
25 février 2026
Avis spontané
Réponse de Mobile Direct
Dear Paulina Bruzda,
Thank you for sharing your feedback. We sincerely apologize for the experience you had with your Dyson purchase and understand the frustration this caused. Since the item was a brand-new, factory-sealed unit, it was not opened or internally inspected by our team prior to dispatch to ensure you received it in its original state. This is an issue we have never encountered previously.
Upon receiving the report from Dyson, our team worked diligently to resolve the matter, issuing a full refund for both your order and the return postage costs. We have also raised this issue directly with our supplier for a thorough investigation. We truly value your business and tried our absolute best to provide a fair and swift resolution. We wish to serve you better in the future and are committed to maintaining your experience as a valued customer.
Kind Regards,
Mobile Direct Team
Excellent service…
Phone delivered really well packaged and the phone was in really good condition in fact it looked brand new not a mark on it
10 mars 2026
Réponse de Mobile Direct
Hi Mrs. Kathleen Stevens,
Thank you for your fantastic feedback. We’re delighted to hear that your phone arrived well packaged and in such excellent condition, and it’s great to know it felt like a brand new device.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
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