I'm really happy with my phone.After ordering, I realised I had ordered the model with less memory on it. So I called customer services who were very helpful. I paid the small charge for the bigger... Voir plus
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Lisez les avis des autres
Fast delivery. Always happy with my phones. Very helpful when I had trouble getting my order number in order to return my last phone due to email issues. However, please allow at least a week for any... Voir plus
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Very professional service. Sent a new unwanted phone upgrade to them. Was quoted a price through a comparison website. Once the phone was delivered they sent regular emails to keep me updated. Due to... Voir plus
L'entreprise a répondu
Timely emails, proper inspection report & good customer service. Once I accepted the report & offer, recieved the payment within a few minutes. Regarding shipping, its a bit inconvenient to print m... Voir plus
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À propos de l'entreprise
À propos de Mobile Direct
Écrit par l'entreprise
Mobile Direct Your Go-To for Top-Quality Pre-Loved Mobiles and iPads
Discover unbeatable prices and enjoy a 1-year warranty, with free shipping on every order. Shop smart and save big while staying connected with the latest tech.
Flexible payment options are available to make your purchase easier. Explore our range today and experience exceptional value and service.
Return Policy
We provide a straightforward return process. Should you choose to return a product, simply send it back to us, and we’ll handle the rest with no additional questions, ensuring a seamless experience.
Quality Assurance
Each phone comes with a comprehensive 1-year warranty, giving you peace of mind about the durability and performance of your purchase.
Risk-Free Purchase
Enjoy a 30-day return policy, allowing you to shop with confidence knowing you have the flexibility to return products if needed.
Convenient Payment Options
We offer flexible payment plans with Klarna and Clearpay, making it easier for you to manage your purchases according to your budget.
Experienced Provider
With over 7 years of experience in the industry, we have the expertise to provide reliable and high-quality products. Trust our long-standing reputation for excellence.
Discover unbeatable prices and enjoy a 1-year warranty, with free shipping on every order. Shop smart and save big while staying connected with the latest tech.
Flexible payment options are available to make your purchase easier. Explore our range today and experience exceptional value and service.
Return Policy
We provide a straightforward return process. Should you choose to return a product, simply send it back to us, and we’ll handle the rest with no additional questions, ensuring a seamless experience.
Quality Assurance
Each phone comes with a comprehensive 1-year warranty, giving you peace of mind about the durability and performance of your purchase.
Risk-Free Purchase
Enjoy a 30-day return policy, allowing you to shop with confidence knowing you have the flexibility to return products if needed.
Convenient Payment Options
We offer flexible payment plans with Klarna and Clearpay, making it easier for you to manage your purchases according to your budget.
Experienced Provider
With over 7 years of experience in the industry, we have the expertise to provide reliable and high-quality products. Trust our long-standing reputation for excellence.
Coordonnées de contact
85 Bury New Rd, M8 8FX, Manchester, Royaume-Uni
- +44 161 521 5551
- info@mobiledirectonline.co.uk
- mobiledirectonline.co.uk
4,4
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Very fast delivery
Very fast delivery, came the next day.
Very good choice of products on the site. Would definitely recommend
4 mars 2026
Réponse de Mobile Direct
Hi Jakki Trevivian,
Thank you for your fantastic feedback. We’re delighted to hear that your order arrived very quickly with next-day delivery and that you were happy with the range of products available on our site.
We truly appreciate your recommendation and support.
We look forward to serving you again.
Best regards,
Mobile Direct Team
it arrived on time
10 mars 2026
Réponse de Mobile Direct
Hi Clinton Carter,
Thank you for your fantastic feedback. We’re delighted to hear that your order arrived on time.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Réponse de Mobile Direct
Hi Kevin Courtney,
Thank you for your fantastic feedback. We’re delighted to hear that you were pleased with the excellent service throughout the whole process.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Great little phone at a good price
Great little phone at a good price. But the battery gets a bit over heated very quickly. Only after a couple of minutes use.
27 février 2026
Réponse de Mobile Direct
Hi Charlotte Cowles,
Thank you for your fantastic feedback. We’re glad to hear you’re happy with the phone and found it to be good value for money.
We’re sorry to hear about the battery heating issue during use. This isn’t the experience we aim to provide, and we recommend reaching out to our support team so we can look into this further and assist you.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Great
Thanks for the help guys. Great phone exactly what i wanted. Thank you for helping me chase the delivery too. Defo recommend
26 février 2026
Réponse de Mobile Direct
Hi Aysha Begum,
Thank you for your fantastic feedback. We’re delighted to hear that the phone is exactly what you wanted and that our team could assist you with tracking the delivery.
It’s great to know everything worked out well, and we really appreciate your recommendation.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Looks & packaged like brand new
Looks & packaged like brand new, I can’t see how this has ever been used I am very happy with this purchase thank you
5 mars 2026
Réponse de Mobile Direct
Hi Wesley,
Thank you for your fantastic feedback. We’re delighted to hear that you’re very happy with your purchase and that the phone arrived looking and packaged like new.
It’s great to know it exceeded your expectations.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Excellent phone and fast delivery
Excellent phone was categorised as very good but it's nearly perfect condition at a great price. Arrived quickly too. Would definitely use these guys again.
4 mars 2026
Réponse de Mobile Direct
Hi Nat,
Thank you for your fantastic feedback. We’re delighted to hear that the phone exceeded your expectations in condition and that you were happy with the great price and quick delivery.
It’s great to know you had such a positive experience, and we really appreciate your intention to use us again.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Good price
Good price. Condition was described as excellent and it was. It looked brand new. Received it next day.
4 mars 2026
Réponse de Mobile Direct
Hi Customer,
Thank you for your fantastic feedback. We’re delighted to hear that you were happy with the price and that the phone matched the excellent condition as described.
It’s great to know it arrived the next day and looked brand new.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Very happy beautiful phone and fast…
Very happy beautiful phone and fast delivery recommended order fantastic
3 mars 2026
Réponse de Mobile Direct
Hi Janet,
Thank you for your fantastic feedback. We’re delighted to hear that you’re very happy with your beautiful phone and that it arrived quickly.
We truly appreciate your recommendation and support.
We look forward to serving you again.
Best regards,
Mobile Direct Team
Got 80% of phones from mobile direct
Got 80% of my phones from this business and they have provided me with exactly what they offered, that is, a refurbed phone in prestige working ordered and looks that's approx 3 phones, the best has been the latest ios se 3rd generation, what a compact hard as nails phone, fast, 5g, utterly awesome, despite 90% of the parts being Samsung android which tells you all you need to no about Samsung.Is it outdated, who cares, the phone was 80£ for a phone that originally was over 400£ WHAT A DYNAMITE Back to mobile direct, yet another mancunian company offering high quality consumer products exactly how they advertise 😉👍😕😕👍👍👍👍💯
1 mars 2026
Avis spontané
Réponse de Mobile Direct
Hi Carl Wyatt,
Thank you for your fantastic feedback and continued support. We’re delighted to hear that you’ve had such positive experiences with multiple purchases and that the devices have consistently met your expectations in both condition and performance.
It’s great to know you’re especially enjoying your latest iPhone SE (3rd generation) and found it to be excellent value for money.
We truly appreciate your loyalty and kind words about our service, and we look forward to serving you again.
Best regards,
Mobile Direct Team
Samsung S23+
My Samsung S23+ is like new, as described, and arrived the day after I ordered it. I was kept up to date with my order and delivery slot and it all went smoothly.
24 février 2026
Réponse de Mobile Direct
Hi Jill Rodd,
Thank you for your fantastic feedback. We’re delighted to hear that your Samsung S23+ arrived quickly, exactly as described, and in like-new condition.
It’s great to know you were kept well informed throughout the process and that everything went smoothly with your order and delivery.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Quoted £86 online for sale, but after sending offered £22
Sellers, Watch out for heavy discount on online price once you send in phone. Then they try to negotiate before sending back. Complete waste of time.
24 février 2026
Avis spontané
Réponse de Mobile Direct
Hi Rob,
Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations.
You placed your trade-in on 14/02/2026, and the device (Apple iPhone 11) was subsequently shipped to us, after which our inspection process began. Once the inspection was completed, we shared the full report with you and provided the maximum valuation based on the actual condition of the device.
At the time of the order, the device (Apple iPhone 11) was selected as Excellent condition, which requires no scratches on the screen, sides, or back, and battery health above 80%. During our standard inspection, our technicians found heavy scratches on the screen, sides, and back, and the battery health was below 80%. Under our grading criteria, any device with battery health below 80% is automatically classified as Fair condition, and the revised offer reflected the appropriate maximum value for that grade.
Please note that, as per our policy, if a customer declines the revised offer, the device is returned. As soon as you rejected the revised offer and requested the return in order to reuse the device, the free return shipping process was initiated promptly.
We always aim to be transparent and provide photo evidence so customers can make informed decisions. We also encourage selecting the most accurate condition during the trade-in process to help avoid any inconvenience.
We genuinely appreciate all feedback — both positive and negative — as it helps us improve our service. If you would like us to review your case further, please contact our support team and we will be happy to assist.
Kind regards,
Mobile Direct Team
Réponse de Mobile Direct
Hi Steven Cooke,
Thank you for your fantastic feedback. We’re delighted to hear that you’re happy with your experience.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Réponse de Mobile Direct
Hi Susan McCreadie,
Thank you for your fantastic feedback. We’re delighted to hear that you were happy with our service and the quick delivery.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Superfast delivery
Bought an "as new" samsung S23. Think it actually new but without packaging. From order to delivery was 18 hours, astonishing when you consider another company wanted me to wait a week. Thank you, will use you again
24 février 2026
Avis spontané
Réponse de Mobile Direct
Hi SC,
Thank you for your fantastic feedback. We’re delighted to hear that you were impressed with the condition of your Samsung S23 and that it felt essentially brand new.
It’s also great to know that the 18-hour turnaround exceeded your expectations and made a real difference compared to other options you were considering.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Happy with Mobile Direct
Happy with Mobile Direct.
We had an issue with the phone, which they investigated and kept me informed of what was happening.
Following their investigation they did actually replace the phone. Very good service.
22 janvier 2026
Avis spontané
Réponse de Mobile Direct
Hi Moira Chamberlain,
Thank you for your fantastic feedback. We’re delighted to hear that you’re happy with our service and that our team kept you updated throughout the investigation process.
We’re also pleased we were able to resolve the issue by providing a replacement and ensuring everything was put right for you.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
great company
great company, great customer service, I'm really happy with my phone thank you
9 février 2026
Réponse de Mobile Direct
Hi Mr Steven Walsh,
Thank you for your fantastic feedback. We’re delighted to hear that you’re happy with your phone and had a positive experience with our customer service.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Mobile due for delivery next day
Mobile due for delivery next day. Waited in then got email for delivery slot dpd. Slot passes. Get email 'our driver missed you'. At the time of supposed delivery attempt I was outside so couldn'd be missed. I contacted mobile direct and explained my thoughts. They investigated. Called me back three times and having spoken to dpd guaranteed I would receive my phone that day. Not long after received my phone. Really pleased with phone, excellent condition but even more impressed with the customer service provided. Recommend
19 février 2026
Réponse de Mobile Direct
Hi Customer,
Thank you for your fantastic feedback. We’re delighted to hear that you’re really pleased with your phone and that it arrived in excellent condition.
We’re also glad our team could investigate the delivery issue with DPD and keep you updated throughout until it was successfully resolved the same day. It’s great to know you were impressed with the level of customer service you received.
We truly appreciate your recommendation and support, and we look forward to serving you again.
Best regards,
Mobile Direct Team
Réponse de Mobile Direct
Dear Filip Alexa,
Thank you for your feedback regarding Reference number #12610.
We would like to clarify that the device you purchased from us is a refurbished model. As explicitly outlined in our product descriptions, our refurbished devices do not come in the original manufacturer's packaging, but are instead securely supplied within a plain, generic box.
Our team always tries their absolute best to ensure transparency regarding packaging specifications prior to purchase. We truly value your custom and wish to maintain your experience as a valued customer.
If you have any further questions or require additional assistance, please feel free to reach out to us at Support@mobiledirectonline.co.uk.
Best regards,
Mobile Direct Team
Very good and fast service
10 février 2026
Réponse de Mobile Direct
Hi Mr P Chid,
Thank you for your fantastic feedback. We’re delighted to hear that you were happy with our service and found it very fast.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
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