Mobile Inventory Services Limited Avis 

As others have said - AVOID. I have rented out properties for years and used a range of inventory services - used this one only as it is linked to open rent and am seriously regretting. Check-out report is some pictures from which you are supposed to deduce yourself if items are missing / broken compared to their check-in inventory. I had a check-in report done by a different company immediately after their check-out and from that I found out loads of issues not reported by miServices. A complete waste of money - use another competent company of which there are many at similar price point.

I was involved in a tenancy where miServices produced the check-in and check-out inventory reports.

After reviewing both reports side by side, I identified several concerns regarding report accuracy, evidential support and the handling of my subsequent complaint. In particular, the water meter serial number recorded at check-out differed from the serial number recorded at check-in. When I raised this through the company's formal complaints process, I was advised that the discrepancy could have been due to either a meter replacement or a transcription error, but I did not receive confirmation as to which explanation applied or whether any verification had been undertaken.

I also raised concerns regarding how certain observations recorded at check-out were distinguished from conditions already documented at check-in, and how some reported changes in condition were established where the original inventory record appeared to provide limited descriptive or photographic baseline evidence.

miServices reviewed my complaint and advised that they were satisfied the report had been completed in accordance with their procedures. However, I felt that my specific concerns regarding data accuracy, cross-referencing and evidential support were not fully addressed.

My concern related solely to report accuracy, quality assurance and complaint handling. While others may have different experiences, I was disappointed that the issues I raised were not more thoroughly investigated or explained.

Sally delivered a fantastic service, very friendly and we would absolutely use her again without question. She delivered a complex 65 Page report following her inspection.

Excellent from ordering to completing, nice and easy and great price :). Thanks you David

Fast and reliable service, friendly and with great attention to detail.

Worst experience ever, avoid at all cost.
1. Careless communication - you paid them money but they can't be bothered to respond properly
2. Late for the check out and sent unexperienced person
3. Late for inventory check in by 2 hours

I am so annoyed at OpenRent for using them

Inventory for check in done in detail and within the estimated time of 2hrs.

Great inventory service in Bristol! Fast and reliable service. Very polite, on time, and really good detail on the report. Good communication, they arranged everything, will use again.

We have been using mi services for several years now .
Always been there when we have had an issue that needs sorting
They have done our mid terms and checkouts with out any problems at all .
Always very polite on the phone .
They seem to go over and above to give us great advice when needed
Highly recommend mi services.

mi services always go over and above and accommodate our needs especially when we have a last minute need. They are friendly, professional and efficient.
A great company to work with highly recommend.

Great service, recommended by a friend. Inventory report was very thorough and the clerk did a great job and got it back to me the following day. Couldn't be happier. Highly recommend

I have used Mobile Inventories many times over the past decade or so. They have always been very efficient, turn when they say they will and do what they say they will do.

Completed quickly and very efficiently

Excellent service, efficient and dependable. Thorough service.

Very professional and very thorough, brilliant service

Great company. Inventory clerk was amazing. Would use again. Thanks guys

Seamless inventory and very quick receipt of the document.

Agent came (30 minutes late), defecated in the toilet and didn’t even flush. New tenant moved in to discover the toilet in an awful condition. Haven’t received the report yet.

Not great, don’t understand why openrent still uses them. I won’t.

They ask you to provide invoices to proof items are new, which I did but then only half of them were classified as good instead of new and it took three rounds of emails to get it sorted. Stated CO none compliance for the property despite the alarm was clearly located on top of the cup board.
Last check out had wrong electricity reading (the clearly don’t know how to read old electricity meters) and it took 6 months to get it sorted with the utility company.

STAY AWAY - ZERO CUSTOMER SERVICE. The woman Kelly refused to give send me her email despite sitting at her office desk and basically said 'I dont care I am going to charge you' despite me cancelling my service. It is dispicable. She should not have a job and take training on customer service. I will not use this service provider again!