I tried a pair of lovely shoes on they were too big so the lovely assistant ordered me a smaller fit I waited a couple of days brilliant fit so comfy Thankyou so
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Lisez les avis des autres
First order not available, 2nd order not been delivered yet and on looking at tracker I will only get an update when they are ready to deliver (Royal Mail)
Fast delivery of my order, there were two tiny screws missing they emailed me back straight away , followed by a phone call and dealt with the matter immediately hassle free and delivered screws im... Voir plus
The wheelchair was delivered quickly, purchased in addition on same day, the seat cushion a few days later. Seat belt purchased in addition as well from another supplier. Wheelchair i am told is excel... Voir plus
À propos de l'entreprise
- Fournisseur d'équipement de mobilité
- Fournisseur d'équipement pour personnes handicapées
- Fournisseur d'équipement de physiothérapie
- Magasin de fauteuils roulants
Écrit par l'entreprise
An independent business offering a wide selection of independent living aids for all budgets online and in our UK wide network of Independent NHS Mobility2You Pharmacies. We are passionate about ensuring every individual finds the perfect walker, wheelchair or mobility aid to help them get the most out of life. Our customer service team also love to help customers over the phone for those that prefer a more personal experience.
Coordonnées de contact
Royaume-Uni
- mobility2you.com
4,3
Excellent
285 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent Value for a premium wheelchair
I'd researched lightweight wheelchairs for occasional use with my Mum and really liked the Karma Ergo Lite 2 but it was a lot more expensive than other models I'd looked at. I found the Karma model online at Mobility2you.com for a really good price and so decided I could justify the bit extra for what I consider to be the best option for us. The wheelchair was delivered in 3 days and we're delighted with it and it was easy to opt out of the VAT online due to Mum's health condition. The only reason I've deducted a star is because we received no tracking number or notification regarding the delivery.
30 juillet 2024
Réponse de Mobility2you
Thank you for your thoughtful review! We're delighted to hear that you’re pleased with the Karma Ergo Lite 2 wheelchair and that it offers great value for you and your mum. We’re also glad to know that the delivery was prompt and the VAT exemption process was smooth.
We sincerely apologise for the lack of tracking information and delivery notification. We understand how important it is to keep customers informed, and your feedback is invaluable in helping us improve. We will certainly look into this to ensure a more seamless experience in the future.
Thank you again for your feedback and for choosing us. We’re always here to help if you need anything further!
Andy
Ordered said was preparing to ship…
Ordered said was preparing to ship asked questions re vat free that was accepted then said wheelchair had been recently removed because of concerns and refunded money. I asked them what the problem was because this product is still on sale with lots of companies but no response. They are still advertising this wheelchair.
5 juillet 2024
Réponse de Mobility2you
Dear Rita. Thank you for your feedback. Nothing disappoints us more than not being able to supply a product. I can assure you that we are not selling this wheelchair in the size you ordered and will be unable to do so for several weeks at least. We also have over 100 retail outlets and are unable to sell it there also. I cannot comment on other retailers unfortunately.
We take immense pride in being able to supply thousands of mobility products in a quick, efficient and seamless manner. We respect that these items are very important to our customers too. I am extremely sorry that we have let you down on this occasion.
Thank you.
Andy
I buy wheelchair but you return money...
5 juillet 2024
Réponse de Mobility2you
We are very sorry about your experience. On this very rare occasion we had to withdraw this specific wheelchair from distribution due to a regulatory issue. We always go to extreme lengths to supply a product but have little control in certain situations. Our quality control standards are extremely high and therefore we will reluctantly remove a product from sale if it is in our customers interest. We had no choice but to refund you, which we did immediately.
Yet again a very excellent service
Yet again a very excellent service, great price and a very quick delivery. You have made my daughter one happy girl. Thank You ever so much.
30 juin 2024
Réponse de Mobility2you
Thank you so much for your kind words! We’re thrilled to hear that you’ve had another excellent experience with us and that your daughter is happy with her purchase. Providing great service and quick delivery is our priority, and your feedback really means a lot to us. If you ever need assistance in the future, we’ll be here to help. Thank you for your continued support!
Andy
Very happy with purchase
12 juin 2024
The item was delivered quickly and…
The item was delivered quickly and appears to be in good order.
8 mai 2024
Very fast delivery
Very fast delivery. Ordered on the Tuesday, delivery on the Wednesday. Rollator arrived in perfect condition.
30 avril 2024
Réponse de Mobility2you
Thank you for your fantastic feedback! We’re so pleased to hear that your rollator arrived swiftly and in perfect condition. We strive to ensure fast and reliable delivery, and it’s great to know that we met your expectations. If you need any further assistance, we’re always here to help! Thank you for choosing us.
Andy
No communication and no goods!
No communication and no goods!
Ordered with this company twice now, the first time they short shipped and just sent a credit with no communication. The second time although it showed goods in stock they took the order, then credited it back without saying anything! Not good if the items you order are urgent.
Avoid them at all costs.
2 avril 2024
Réponse de Mobility2you
We are truly sorry to hear about your disappointing experience and sincerely apologise for the issues you’ve encountered with your orders. This is certainly not the level of service we aim to provide, and we fully understand your frustration, especially when the items were urgent. We take all feedback seriously and will be investigating this matter internally to ensure better communication moving forward.
Please know that we are committed to providing excellent service, and your experience does not reflect the standard we strive for. If you would like to discuss this further or require assistance, please reach out to our customer service team, and we will do everything we can to resolve the issue. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in our service.
Jim
Excellent service
Excellent service, delivered ahead of expected date. Only tried at home and seems great. Bought to try for an upcoming break so looking forward to trying it while there.
2 avril 2024
Needed a new wheelchair and this was…
Needed a new wheelchair and this was the cheapest I found, quick delivery as well.
1 avril 2024
Very quick
Very quick, reliable and gave me the package safely. Good price and highly recommended
2 mars 2024
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