Mobility Giant Avis 

I purchased a mobility scooter by a Big National mobility Company, A/W. but no part exchange
The saleman to show how light it was lifted up off the ground from horizontal position to a vertical angle.
Charging it over night found it would not charge properly. Taking it back the next day found I could not reconnect the unit later finding the pins had been bent. They tried to blame me for the damage.
So this one day old scooter had to go back for repair for fourteen days, beiong told they did not loan replacement scooters.
On return they had replaced the motorised unit but not sorted out the charging problem.
Under the terms of the sale I got my money back.
Now lets go forward to ........MOBILITY GIANT......
here every time I spoke to staff I felt I had known them for years nothing too much trouble.
I purchase an Alumina Motion scooter three years old and less than half its origional price, This was a top of the line model and fully sprung.
They gave me a part exchange on my scooter although two years old as I needed a lighter model.
I have now come away with a top range second hand scooter with a full 12 month guarantee.at less than half the price I was paying for a brand new scooter not of the same quality.
I recently had a fault on the connection between the Motor unit and chassis were the plastic socket held by bolts broke away from the metal bracket. I think the extreme heat in the sun caused this to happen.
MOBILITY GIANT responded as soon as possible by taking it away and leaving a loan scooter in place.
Parts were ordered and two weeks later I have my scooter back under guarantee.
NO OTHER COMPANY WILL DO THAT EVEN WITH NEW SCOOTERS
MOBILITY GIANT
PRODUCT AND SERVICE 5 STAR PLUS
STAFF & COMMUNICATION 5 STAR PLUS

Graham F Johnson

Every time ive called you out to my scooter very friendly and care was taken .

Very helpful man,friendly and pleasant

Best company ever anything is not a problem for these guys and lee the engineer was a diamond

Great choice of scooters. I found the scooter I wanted at a great price. It was delivered as agreed by the very knowledgeable and friendly Dax.

I got my new mobility scooter today and the driver who brought it. He was very helpful. Show me everything I need to know.

Very pleasant and efficient, good service 👍

What an amazing company to deal and do business with. From the admin staff to great Mark who bought out my nearly new scooter which looked brand new and is amazing. Mark was so lovely and patient with me explaining everything in great detail. Also I thought I wanted the seat higher which Mark did for me only for me to realise I didn’t and Mark put it back with a smile to the original height. Would 100% recommend using Mobilty Giant I will certainly be using them again when I need too.

From ordering my scooter to delivery everything was fantastic and couldn't fault it . I look on the site and found a scooter that was suitable and bought it. It was so straight forward then I received an email with everything on it and the tracking page to track the delivery.
I was informed of the delivery date then the day before I received a text with time of delivery then the morning of the delivery the gave me a more exact time. John D came and delivered the scooter he was a very friendly and bubbly person. He talked to me about all the controls and then asked me if I would just take it round the block to check everything. He was so understanding and happy to do everything he could. I would highly recommend this company from start to finish.

For the brilliant efficiency and politeness on the telephone, overall extremely helpful and the Mobility scooter looks like a brand new one so I would highly recommend Mobility Giant to anyone.

The delivery driver was very helpful and explained everything that was needed had no questions and felt like we was looked after lovely staff over the phone when placing order very helpful and friendly must say was a great experience lots of thanks from Kevin

used mobility giant for a few years now, they offer a great service and quality products.
Always looks after customers. I have never been disappointed whilst using them. 👌👌👌👍👍👍

I had a problem with the New Super Nova Exel the captains chair became difficult to lock in forward & rotational positions problem was solved after the seat was dismantled with some minimal filing it was solved although it did take sometime to disesemble the chair but the problem was resolved.
Also had occasional screeching sound which seemed to come from the rear right hand wheel again the problem was solved after removing rear wheels to expose braking system where adjustments were made to system both rear wheels were removed & grease was applied problem was solved.
Initially I thought it was a problem with the bearing but thankfully it wasn’t.
I must complement Lee who did a great job despite having a huge workload for that day.
Regards Lee at Mobility Giant

From the initial contact with Vicky to Mark's arrival and repair of my scooter - brilliant.
I was informed when my request was received and when the engineer would be calling and when he was on his way.
In no time at all, problems with my mobility scooter were spotted and sorted.
I can now do "60mph in 0 - 3 weeks on a downhill stretch" 😀 x

Great Company to deal with they told me all what was going on from start to finish have now had 2 things from them and no problems from start to Finish well done

We've just taken delivery of my dad'sscooter. The person dropping it off was brilliant. Explained everything really well. Nothing was too much trouble. Fabulous service. I'd definitely recommend.

5 Star all round, delivery perfect, explanation excellent.
A Pleasure to recommend

Very happy wth a quick response.
The gentleman who done my repair was very helpful and was very friendly.
Thanks for an excellent service.

Kept me up dated and answered any questions I had

What a fantastic company to deal with. I just purchased my fourth scooter with Mobility Giant. I appreciate the service you get from all the staff they are polite, very knowledgeable and nothing is too much trouble.
You know when you purchased a scooter from them that it has a professional check over by trained staff, new batteries fitted giving you good piece of mind every time you go out on your scooter. The young man who delivers your scooter from mobility giant is always polite and knowledgeable he shows you all the workings of your new scooter then watches you as you take it for a short spin, then asks again if your happy and if you need anything adjusted like the seat fantastic service.
But its not just when you purchased the scooter the great service carries on throughout the warranty time and beyond.
From my years of dealing with mobility giant i would not hesitate but to highly recommend them. Its reassuring and gives you great confidence knowing they will not let you down. THANK YOU ALL AT MOBILITY GIANT