Very disceptive photos and very disappointed. Bought their pillow, collapses very easily and unfortunately flattens out. Not really worth the plastic in came in. I'm sorry I didn't read the reviews be... Voir plus
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Lisez les avis des autres
I got the gamestick and it was working fine. Then one day it stopped loading up so I contacted support and got in touch with Ace. He asked for some details, pictures and a short video showing the prob... Voir plus
L'entreprise a répondu
I have purchased 2 magnetic power banks. Very pleased with magnetic connections, less stress on phone charging terminal due to the magnetic connection. It also came in handy with our last trip to... Voir plus
L'entreprise a répondu
Thought we would purchase a pillow & pay express, we tracked it and finally received after 16days, did refund the express postage amount, after we sent an email stating our displeasure. We live and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Sells Home Decor & Other Household items
Coordonnées de contact
2,8
Moyen
253 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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Very disceptive photos and very…
Very disceptive photos and very disappointed. Bought their pillow, collapses very easily and unfortunately flattens out. Not really worth the plastic in came in. I'm sorry I didn't read the reviews before making this purchase.
15 octobre 2026
Avis spontané
Great after sales service!!
I got the gamestick and it was working fine. Then one day it stopped loading up so I contacted support and got in touch with Ace. He asked for some details, pictures and a short video showing the problem. So I did that and Ace went back to the technical team and at the end they replaced it under warranty. Got the new game stick a week later and it was actually the game stick with 2 controllers. What a nice surprise. Thank you Ace and the tech team for looking after me. Very happy customer here. Highly recommended. Cheers!!
7 septembre 2026
Avis spontané
Réponse de Modern Aussies
Wow, thank you so much for the fantastic review! 🙌 We’re absolutely thrilled to hear that you’re happy with the replacement and that the extra controller was a lovely surprise!
It was our pleasure to help get everything sorted for you, and we really appreciate your patience while we worked with our technical team. Knowing you’re now a happy customer truly makes our day! 😊
Thanks again for your kind words and recommendation. We hope you have an absolute blast with your Game Stick! 🎮
Nothing Aussie about Modern Aussies
Nothing Aussie about Modern Aussies. Very misleading marketing. Product never arrived.
4 septembre 2026
Avis spontané
Réponse de Modern Aussies
We’re really sorry to hear about your experience, especially that your product has not arrived. We completely understand how frustrating and disappointing this must be.
We’d genuinely like to look into this for you and check what has happened with the delivery. Could you please provide us with your order number so we can investigate this and assist you further?
We sincerely apologize for the inconvenience and appreciate you giving us the opportunity to look into this for you.
Waste of money
Waste of money, pillow collapses under weight and flattens out.
When it arrived it was packed very tight and expanded, took 3 days to get shape then flattened out when first used. Not worth it!
8 août 2026
Avis spontané
Réponse de Modern Aussies
Hi, we’re really sorry to hear about your experience with the pillow. We understand how disappointing it must be to see it flatten after taking the time to let it fully expand.
We’d really appreciate the opportunity to look into this and help resolve the issue for you. Please reach out to our customer support team at support@modernaussies.com.au with your order details, and our team will be happy to assist you further.
We hope we can make this right for you.
OK product
OK product, a bit expensive for what it is, though after leaving an average review the company made contact and offered $10 refund. Very good customer service.
10 août 2026
Avis spontané
Réponse de Modern Aussies
We’re pleased to hear that you’re satisfied with the product overall. We also appreciate your honest comment regarding the price. We understand that value for money is an important part of the purchasing decision, and we’ll certainly take your feedback into consideration as we continue to improve our products and pricing.
Thank you again for choosing us and for sharing your experience.
Disappointed in myself for being taken…
Disappointed in myself for being taken in by the name .... IT IS ALL done from china... Stay away
23 July
Edit.... it took many, many emails... but finally got my order.. Have to say the product (intimacy pillow) is very good quality, and as described in the advert. Yes i am pleased. Having said that, there are lots of negative reviews on here, I would agree that , there is nothing Australian about this company, that IS misleading.
15 juillet 2026
Avis spontané
Réponse de Modern Aussies
Hello. We are very sorry to hear that you feel disappointed with your experience. While many high-quality global components are sourced internationally, we want to assure you that our customer service, quality control, and brand standards are managed with the utmost care. We take your feedback seriously and would love the chance to look into your specific order. Please reach out to us directly at support@modernaussies.com.au so we can make this right for you
Thought we would purchase a pillow &…
Thought we would purchase a pillow & pay express, we tracked it and finally received after 16days, did refund the express postage amount, after we sent an email stating our displeasure.
We live and learn, don’t buy of FB ads or Modern Aussie, poor quality, package torn,
product not what we envisaged
202781 order no.
14 juillet 2026
Avis spontané
Réponse de Modern Aussies
Thank you for sharing your feedback. I am sincerely sorry to hear that your experience with our delivery time, packaging, and the product itself did not meet your expectations. We want to look into this immediately and make things right for you.
Could you please reply to this email with a few details so we can locate your account?
Order Number
Full Name (exactly as it appears on your order)
Shipping Address
Once we have this information, we will find your order in our system and get back to you with a solution.
🚨🚨 WARNING🚨🚨
🚨🚨 WARNING🚨🚨
What you see is NOT what you get. Products are cheap knockoffs. Not an Australian company. Operates & Ships from China. Good luck s sending something back or getting a refund. Even PayPal protection won't help you. Legitimate scammers!!
Don't waist your time or money with this lot.
10 juin 2026
Avis spontané
Réponse de Modern Aussies
We are genuinely sorry to hear that you are so frustrated with your experience, and we take feedback like this very seriously. We want to assure you that we are committed to looking into your order and addressing your concerns directly.
Please send us a direct message with your order number and details so we can investigate what happened and work on a resolution for you as quickly as possible. We hope to have the chance to make things right."
When the team goes over and above to…
When the team goes over and above to get the product in time for a birthday giving on going updates of the package being sent and arriving in my city for the next day delivery. Thanks again for the amazing service. Great Aussie service with amazing response for contact if there happens to be any queries you have. Thanks Modern Aussie for delivering as promised.
22 juin 2026
Avis spontané
Réponse de Modern Aussies
Thank you so much for taking the time to share such a beautiful review! Hearing that we were able to get your package to you right on time for a special birthday absolutely makes our day.
Going above and beyond for our customers and delivering that reliable Aussie service is exactly what we strive for, so it's incredibly rewarding to hear that the updates kept you at ease.
We hope the birthday recipient absolutely loves the gift! If you ever need anything else down the track, you know where to find us
Great product and excellent after sales…
Great product and excellent after sales service. There was a minor issue with my initial order but the team at Modern Aussies were very professional and very helpful in working toward a resolution that met my needs.
I will definitely purchase from them again.
1 mai 2026
Avis spontané
Réponse de Modern Aussies
Thank you so much for your kind words and for taking the time to share your experience with us.
We’re really glad to hear that you’re happy with the product and our after-sales service. While we’re sorry there was a minor issue initially, it means a lot to know that our team was able to assist you and reach a resolution that met your needs.
Your support and trust truly mean a lot to us, and we look forward to serving you again in the future.
Never purchasing from them again
Searched for a product, found it on Modern Aussie, purchased it. It was highly misleading, the item I was purchasing was not what I got. I asked to send it back for a refund and got a rude response of "it clearly stated what you ordered" and then was offered $5 on my next order.
Stick it! Never using them again.
1 mai 2026
Avis spontané
Réponse de Modern Aussies
We’re sorry to hear about your experience and appreciate your feedback.
We’ve already reached out to you via email to further assist and work towards a resolution for your concern. Our goal is always to help customers fairly and find a suitable outcome wherever possible.
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY! They fraudulently make out they in Australia (kangaroo and all)but they are based in China. Their goods are cheap and of extremely poor quality. They advertise good service and easy returns, but the opposite is the case. They repeatedly send emails with contradictory comments stating they have processed refunds when they have not. Apparently this is a common ploy by scammers. I have received more than 45 emails and multiple phone calls to consistently fob me off. I have a rule that I only leave feedback that is positive or not at all but in this case I am so incensed I am posting this to warn other people.
By the way do not pay any attention to polite replies to these reviews offering to fix the problem etc. These people are scammers and have no intention of fixing anything. I am still receiving emails saying they have processed a refund which of course never appears!
24 février 2026
Avis spontané
Réponse de Modern Aussies
We’re truly sorry to see your frustration and would like to clarify the timeline to ensure transparency. Over the past year, you have placed four orders with us, which shows that you repeatedly chose our products and services—a reflection of the quality and service we provide.
For your most recent order, we offered a refund as a goodwill gesture while allowing you to keep the items. The refund was processed well before your review, though as with all bank transactions, it can take a few days to appear in your account. When you requested a return with a return label, we promptly arranged one for you. At every step, we followed your requests and accommodated your preferences, including allowing you to retain the products even after the refund was issued.
We are genuinely disappointed to see your review, as we have made every effort to fulfill your requests and provide a positive experience. We remain committed to quality products and service for all our customers and hope that future interactions can be smoother.
Absolutely disgusted i paid $50 for a…
Absolutely disgusted i paid $50 for a cheap and poorly made product. Found the exact same item on Ebay, Temu and Amazon between $5-$15. Scammers.
9 janvier 2026
Avis spontané
Ripped off.
I have recently purchased a so called pressure cleaner which attaches to a garden hose and it was not only a waste of money but a waste of time, it didn't perform any better than holding your finger over the end of the hose, I have red their reviews and it is clear that they are a rip-off mob and should not be trusted.
6 janvier 2026
Avis spontané
Réponse de Modern Aussies
We’re very sorry to hear about your experience and apologize for any inconvenience caused. We take feedback like this seriously and would like the opportunity to address your concerns directly.
Please feel free to reach out to our customer support team at support@modernaussies.com.au
, and we’ll do our best to assist you and find a satisfactory resolution.
Thank you for bringing this to our attention.
Help please
Hi
I have received the game console but there is NO game Data card in the box.
And it won’t turn on.
Please help me with this
As it is a Christmas present and I need it to be working before Christmas.
I also paid express postage …
Need help with this ASAP . Please
This email is to confirm your order. Your order number is 189018.
20 décembre 2025
Avis spontané
Réponse de Modern Aussies
We sincerely apologize for the inconvenience. We completely understand how important it is for your Christmas gift to arrive and work properly.
Our support team will contact you directly to help resolve this concern as quickly as possible. To assist them, please have the game console and all packaging ready so they can assess the issue promptly.
We appreciate your patience and understanding.
Most pathetic individuals my underwater…
Most pathetic individuals my underwater M made in china like a size 6 way to small complained they offered a full refund and replacement good then nil refund came through i called them up no u don’t get a refund as we replaced the item if u don’t like give them away ok mate thx buyer be aware they are two faced single
minded pea brain individuals that wil
say one thing and do another thx LILA
4 décembre 2025
Avis spontané
Réponse de Modern Aussies
Dear Tami,
We’re very sorry to hear about your experience, and we sincerely apologise for the frustration this has caused. Please be assured that our Resolution Team has been made aware of your case and will contact you directly to discuss your concern and work towards a suitable resolution.
— MA Team
Had a faulty item so they replaced it…
Had a faulty item so they replaced it immediately very happy with the outcome
20 novembre 2025
Avis spontané
Réponse de Modern Aussies
Hi there! Thank you so much for your review! We’re really glad we could replace the faulty item immediately and that you’re happy with the outcome. Your satisfaction means a lot to us, and we’re always here to help whenever you need. Thanks again for choosing us!
--MA Team
Paid for express post & still waiting 2 weeks later !!!
I order a special pillow for my wife who is ill on the 6 Nov & paid for express post to get it delivered asap in 3 to 4 days. It is now the 18 Nov & I still have not received the pillow which my wife needs urgently. The tracking shows that is has been moved to nearly 20 depot stations & been in Sydney depots for the last couple of days but I still haven’t received it. I sent 2 messages to their support section & received 2 apologies & an offer to refund my express postage costs I paid for. Having a Aust website & name Modern Aussie I was of the belief the company was based in Australia and I paid a lot more for the same item heaps cheaper elsewhere so I could get the item asap but it appears to be based in China and they use the words ‘station’ in the tracking so you don’t know what city or country the depots are at. I just want the pillow for my wife asap. Please use caution when ordering from Modern Aussie.
6 novembre 2025
Avis spontané
Réponse de Modern Aussies
Hi Geoff, we’re truly sorry to hear about the delay especially given that the pillow is needed urgently for your wife. This is not the experience we aim to provide, and we understand how frustrating this must be. We’d love the opportunity to assist you immediately and help resolve this as quickly as possible. Please be assured that our Resolution Team has been made aware of your case and will contact you directly to discuss your concern and work towards a suitable resolution. --MA Team
Fooled by the Aussie name
Fooled by the Aussie name, payed 3 times the price as same product on temu, disappointed in myself for being sucked in like that.
Product doesn't cut grass as they show in thier advert, pretty flimsy, battery lasts only for 10 min. Put the circular blade on to see if it worked better than normal blades, stalled the motor as soon it touched anything grass or thin twigs. Piece of crap.
17 octobre 2025
Avis spontané
Réponse de Modern Aussies
Hi John,
I’m sorry to hear about your experience. Could you please send us an email with your order # or email address so we can look into this and assist you better?
Cheers,
Sara
Do Not purchase from this seller
Do Not purchase from this seller. They are a scam . They claim to ship from Melbourne but ships from china. Items paid for and not received. They offered a $10 refund on a $150 purchase. They are crooks. Communication sucks with repetitive “we’re sorry” but no action. Didn’t even get my $10 refund. Same items which was gold cutlery in my case can be found in stores and other websites at similar prices. I thought I was giving an Aussie company a go. Never again. You will be so sorry dealing with them. Buyers. You’ve been warned. Totally dishonest seller. But I haven’t finished with them legally. I’ll spend whatever it takes to bring them to justice.
27 octobre 2025
Avis spontané
Réponse de Modern Aussies
Hi Benjamin,
We’re very sorry to hear about the experience you’ve had. This is not the level of service we aim to provide. We want to ensure you receive your order or a suitable resolution as quickly as possible. Please be assured that our Resolution Team has been made aware of your case and will contact you directly to discuss your concern and work towards a suitable resolution.
--MA Team
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