Modernize Home Services Avis 

1 220
•
TrustScore 2.5 sur 5

2,3

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Another front company for -Modernize.com Actual Company- Bath&Shower Pros., list low price limited amount available then asks all the same questions as all the other marketing racketeering, list the... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

The selection guide didn't provide what I was needing to review in your available products to build the transformation I was requiring for my conversion from a bathtub/shower to a walkin shower. Home... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

Very misleading...lying ad! The ad mentions a price for flooring, tub replacement, vanity, mirror etc...its NOT TRUE! WHY do they allow FALSE ADS ON YOUTUBE??

L'entreprise a répondu

Noté 5 sur 5 étoiles

No work done yet, however, I must say based on the quote given, it's far more reasonable than Westshore, Safe Step, or Bathpros. Their quotes were $10,000 and above. That cost more than the home itsel... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Maché en ligne

Écrit par l'entreprise

Modernize is the nation's leading resource for connecting homeowners to contractors in energy efficiency home improvements. Modernize provide's homeowners with the ability to request multiple quotes with the push of a button, instantly book appointments online, directly message contractors through the Modernize app, and much more. Home improvement is all about having the right tools, and we’ve got you covered.


Coordonnées de contact

2,3

Bas

TrustScore 2.5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 98 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

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2,3

Tous les avis

(1 220)

82 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Oh My Stars

Oh my stars! I will use these people forever and ever and leave them to my children! I’ve been racking my brain to figure out how much money I need to borrow to get a new roof. They took all the guess work out of it didn’t try to cram some guy running around on my roof down my throat. I am so appreciative! Now that’s honesty!

19 décembre 2024
Avis spontané
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Réponse de Modernize Home Services

Thank you for your wonderful feedback! We’re thrilled to hear about your positive experience and that we could make the process easier for you. Your kind words mean so much to us—thank you for your trust and support!

Noté 5 sur 5 étoiles

Next?

I like getting estimates online but now who can do the remodel at that price is the BIG question.

18 décembre 2024
Avis spontané
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Réponse de Modernize Home Services

Thank you for your feedback! We’re glad you found the estimates helpful. For more information about pricing options and questions, our experts are more than happy to assist.

Noté 5 sur 5 étoiles

He explained everything very well

He explained everything very well . He showed us samples of the material that would be used. Also Showed us on his computer all styles of windows.
I would give him an excellent rating.

17 décembre 2024
Avis spontané
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Réponse de Modernize Home Services

Thank you for your kind review! We’re glad to hear that everything was explained clearly and that you appreciated seeing the samples and window styles. We strive to provide excellent service, and we’re thrilled we met your expectations.

Noté 1 sur 5 étoiles

Poor Customer Service

They never run out of leads to sell because around 90% of them are fake leads. They also RESELL the same old leads every few months. They lie about the leads being brand new inquiries sent instantly. They no longer do any form of returns or refunds because they know that they sell fake garbage. That's why they'll NEVER answer a phone call. One of the lowest quality lead sources in existence. If just half of the leads were real, it would be a great deal. CLARIFICATION: A lead is ANY home owner that is interested in a free quote on ANY service that we provide. Before some smart alec comments that they don't guarantee sales. we CLOSE, we just need real leads. 90% of the leads they sell do NOT qualify as a real lead at all.

They say to provide my info so they can have our account manager help us. Ironically, once you start spending big money with them, they literally take away your account manager and you get the "mid-market team." And that's just an email that no-one answers and a phone number that also no-one answers. Then that changed to the "Client Experience Team" which is the same email and phone number that no-one ever answers. Just check your darn messages. How many emails and voicemails do I have to leave?

15 décembre 2024
Avis spontané
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Réponse de Modernize Home Services

Thank you for sharing your concerns. We’re sorry to hear about your experience and want to address this promptly. Our goal is to provide high-quality leads that support your business’s success.

Please provide your contact information and company name at Reviews@modernize.com so your account manager can review your account and assist you further.

We’re committed to resolving this issue and improving your experience. I appreciate your patience, and we look forward to assisting you.

Noté 5 sur 5 étoiles

Easy to navigate!

15 décembre 2024
Avis spontané
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Réponse de Modernize Home Services

Thank you for your kind words! We're thrilled to hear you had a great experience with our service. Your feedback means a lot to us!

Noté 2 sur 5 étoiles

Abdilkader Jimale

Abdilkader Jimale

6 décembre 2024
Avis spontané
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Réponse de Modernize Home Services

Thank you for your feedback. For any services, visit Modernize.com or email us at Reviews@modernize.com.

Noté 5 sur 5 étoiles

Good Costco service

12 novembre 2024
Avis spontané
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Réponse de Modernize Home Services

Thank you for your kind words! We're thrilled to hear you had a great experience with our service. Your feedback means a lot to us!

Noté 2 sur 5 étoiles

From milwad from video what I took from the video

From what I took from the video, this wouldn't cost me nothing, not even for the windows, I fill out everything, now it says I will owe over 31 thousand, wtf no way dude, I'll just keep what I got

29 novembre 2024
Avis spontané
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Réponse de Modernize Home Services


Thank you for sharing your feedback. We apologize for any confusion caused. Modernize helps connect homeowners with contractors for their home improvement needs but does not offer free products or services. Pricing depends on the contractor and the scope of the project. If you have additional concerns, please don’t hesitate to contact us at Reviews@modernize.com so we can assist further.

Noté 5 sur 5 étoiles

very easy to use and called me to set…

very easy to use and called me to set up my service call same day!

25 novembre 2024
Avis spontané
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Réponse de Modernize Home Services

Thank you for your review! We're thrilled to hear you found the process easy and efficient. If you have any additional needs or questions, feel free to reach out at reviews@modernize.com—we're here to help!

Noté 1 sur 5 étoiles

Incessant texting

Even though I have attempted to end the incessant texting on phone, it continues! Stop it now! Austin is a great town, even with showers like you.

24 novembre 2024
Avis spontané
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Réponse de Modernize Home Services

We apologize for the inconvenience you are experiencing. We are happy to assist you with your concern; please provide your information at Reviews@modernize.com. Once again, we apologize for the inconvenience.

Noté 4 sur 5 étoiles

Thanks for helping me.

It was great finding out how much it would cost, before I embarrass myself when they called to tell them there's no way I could afford these. I'm on disability and I can't afford to budget anything else with my check. I worked hard all my life just to find out I can't afford to be on disability, but not really able to work anymore either. But thanks very much for taking the time to help me.

14 novembre 2024
Avis spontané
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Réponse de Modernize Home Services

Thank you for sharing your experience with us. We're glad we could provide you with helpful information. If your circumstances change or if we can assist you further in any way, please don't hesitate to reach out. We truly appreciate your kind words and wish you all the best.

Noté 1 sur 5 étoiles

BS Facebook quote

10 novembre 2024
Avis spontané
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Réponse de Modernize Home Services

Thank you for your feedback. At Modernize, we connect homeowners with contractors in their area to support home improvement projects. If you'd like assistance, please reach out to us at Reviews@Modernize.com or you can visit our website at Modernize.com to get more information.

Noté 1 sur 5 étoiles

They send you leads of people that are…

They send you leads of people that are interested in knowing how much a bathroom renovation costs these day not actually a customer that’s interested in doing it right away. So if you gather garbage of the internet don’t call it leads ! And don’t charge people for that it’s wrong.

8 novembre 2024
Avis spontané
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Réponse de Modernize Home Services

We apologize for any frustration regarding lead quality. Our goal is to provide valuable leads, and we appreciate your feedback as it helps us improve. To address your concerns and offer assistance, could you please provide your contact information and company name at Reviews@Modernize.com This will allow us to connect you with your account manager to resolve the issue promptly.

Noté 1 sur 5 étoiles

Awful awful awful company

Awful awful awful company, promised us so many things, kept charging credit card, never got any refunds , and now i cant even reach someone to cancel. stay as far away as possible. The leads that come in are completely either fake or have nothing to do with the product you service, stick to networx as this is an absolute joke of a company, i’ve never been so disappointed in my life

5 novembre 2024
Avis spontané
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Réponse de Modernize Home Services

Thank you for bringing this matter to our attention. We take customer concerns very seriously and strive to be a reliable and trusted partner. We understand that your account manager has already reached out to address any issues, and we are committed to resolving any remaining concerns as quickly as possible. Please don’t hesitate to let us know if there are any other areas needing attention. You can reach us at Reviews@Modernize.com.

Noté 1 sur 5 étoiles

This is a joke....scam

You advertise one thing, then bombard the customer with people who want to sell you something you were not looking to buy.

21 octobre 2024
Avis spontané
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Réponse de Modernize Home Services

Thank you for your feedback. We’re sorry to hear that the experience didn’t align with your expectations. We’ll work on refining our process to better match customers with the services they’re specifically seeking.If you want to remove your number, please email us at Reviews@Modernize.com with the number that called you.

Noté 2 sur 5 étoiles

Crazy to pay 20k for a simple shower…

Crazy to pay 20k for a simple shower stall installed. I bought the parts for three thousand. I'm getting them installed for three thousand and done in three days. Six thousand dollars and done. They kept lowering the price like negotiating a car purchase. They got down to 11K but wanted me to install the shower doors. It was difficult to get the salesman out of my house.

17 octobre 2024
Avis spontané
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Réponse de Modernize Home Services

Thank you for sharing your experience. We aim to provide high-quality service and value, and we're sorry to hear this felt different from what you expected. We appreciate your feedback on pricing and the process.






Noté 4 sur 5 étoiles

I know it’s a rough estimate when they…

I know it’s a rough estimate when they put prices without having seen the exact project. I can only hope they are in that range & it’s not a bait & switch. My sister picked one from online & was honest said she wanted to get a few estimates. Newpro came out presented the proposal. The starting price was $23,000 then went to $16,000. At the end she felt like it was almost like a pressure sale the person was nice at first and then was getting impatient & couldn’t understand why she wouldn’t sign the contract right away. She told them she wanted to get at least one more quote. He took the paperwork he wrote the quote on and left.

18 octobre 2024
Avis spontané
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Réponse de Modernize Home Services

Thank you for sharing your experience and your sister's feedback. We understand the importance of transparency and the value of comparing quotes to make an informed decision. Our goal is to ensure homeowners feel comfortable throughout the process, and we appreciate your input as we work with our partners to enhance the customer experience. If there’s anything more we can assist with, please let us know

Noté 1 sur 5 étoiles

CONTRACTORS BEWARE!

CONTRACTORS BEWARE!! The communication is great to get you to sign up, then they don't answer calls or respond to emails until you threaten to cancel the card that is on file (then they charge it for the leads that have come through that you had issues with.) The leads they send do not meet the criteria agreed upon at on-boarding. They also do not refund the leads that do not meet the criteria. I understand lead generation services can provide leads that can be a waste of time, but these aren't even keeping the set appointment or even want an appointment. We also have recordings of the calls for the leads that didn't meet the criteria, with no luck in getting a refund (they wouldn't respond back.) Think twice before considering this company. The lead charge also goes by the average of your ticket price and can range anywhere from $150 to over $200 per lead. Definitely not worth it!

30 octobre 2024
Avis spontané
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Réponse de Modernize Home Services


Thank you for your feedback. We understand the challenges associated with lead qualification and appreciate your concerns regarding lead quality. Our goal is to continually improve the quality and relevance of leads to better align with our clients’ needs.

For any leads that may not meet expectations or contain inaccuracies, please feel free to report them through your account or reach out to your account manager, who can assist with issuing appropriate refunds or replacements where necessary.

If possible, please provide your contact information and company name to Reviews@Modernize.com, so we can connect you with your account manager and address your concerns directly.

Noté 3 sur 5 étoiles

I do like the ability to get multiple…

I do like the ability to get multiple quotes, but our roof is a combination of asphalt roof and 2 flat roofs. I was not able to find that combination, or materials for the flat roofs. I would have liked the ability to see the cost of just doing the flat roofs.
I think this service you offer is going to be great when you offer all the different roof combinations!!

30 octobre 2024
Avis spontané
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Réponse de Modernize Home Services

Thank you for your feedback! We’re glad to hear that you appreciate the convenience of receiving multiple quotes through our service. We understand that more specific roof configurations, like a combination of asphalt and flat roofing, would be beneficial in helping you estimate costs accurately. Feedback like yours helps us improve. Thank you for sharing, and please feel free to reach out if you need further assistance!

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