Sizes were very inaccurate, I requested a return and refund and the company approved this. I have sent the items back the company have confirmed via email they have received the returns and will proce... Voir plus
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Lisez les avis des autres
Absolutely surprised by the quality of the garments and fast delivery. Absolutely love the kimonos and can't wait to buy more!
Emailed Modora "Enquiries@modora......." as they requested before returning an item and received a reply and return instructions. Returned item as per instruction provided (at own cost, no return lab... Voir plus
L'entreprise a répondu
I was looking for a bag & came across this Company. I had never heard of them before & was a bit apprehensive as to what the actual item I'd ordered would be like, the reason I was, was because it wa... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements pour femmes
- Magasin de vêtements de sport (activewear)
- Magasin de vêtements
- Magasin de jeans
- Magasin de manteaux en cuir
- Boutique de lingerie
Écrit par l'entreprise
Modora is a U.K. based premium apparel brand that combines the gentle tones of traditional Eastern wear with the glamorous beams of the latest Western trends. This vision is imbued within our entire fashion line to bring women the genuine appeal and comfort of a premier brand.
Coordonnées de contact
4 Hockley Park Pitsford Street, Hockley B18 6PT West Midlands, B18 6PT, Hockley, Royaume-Uni
- 07498 713722
- Enquiries@modora.co.uk
- modora.co.uk
3,6
Moyen
165 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
NOT REFUNDING PAYMENT AFTER RECEIVING RETURNED ITEMS
Sizes were very inaccurate, I requested a return and refund and the company approved this. I have sent the items back the company have confirmed via email they have received the returns and will process the return. However 1 month later no refund has been received at all and they are now not responding to my emails or messages. Avoid unless you want to waste your time and money!
23 mars 2026
Absolutely surprised by the quality of…
Absolutely surprised by the quality of the garments and fast delivery. Absolutely love the kimonos and can't wait to buy more!
24 avril 2026
Really fast delivery and a lovely abaya.
14 mars 2026
Réponse de Modora
Thank you so much for your kind feedback! We’re thrilled to hear that you’re satisfied with the quality and craftsmanship of your abaya, and that it arrived on time, complete, and exactly as communicated. Keeping you informed every step of the way is always our priority. We truly appreciate your support and look forward to serving you again soon!
Réponse de Modora
We’re delighted to hear that you’re happy with the quality and craftsmanship of the dress.
Your feedback is truly appreciated and motivates us to keep delivering excellence. We look forward to welcoming you back again soon.
Great hoodies
Great hoodies. Well made and a fab price. Also quickly dispatched and well packaged.
22 février 2026
Réponse de Modora
We’re absolutely delighted to hear that you’re happy with the quality and craftsmanship of the hoodies.
We’re also pleased that you found them to be great value for money. Offering high-quality products at competitive prices is a key part of our commitment to our customers.
Your feedback is truly appreciated and motivates us to keep delivering excellence. We look forward to welcoming you back again soon.
Postage Not Refunded
I ordered a dress which was not suitable and was returned. The website says that you must inform Modora about the proposed return, which I did. I was then told to use the returns label in the parcel so was not sure of the point of notifying them.
The refund has been processed but without the incoming postage costs which are required to be refunded if the whole order is returned within 14 days. This is prescribed under the Consumer Contracts Regulations 2013 and cannot be replaced by a company's terms and conditions.
Not a happy first time customer experience.
16 février 2026
Avis spontané
Réponse de Modora
Hi JSS,
Thank you for your message. We’re sorry to hear that you feel disappointed with your experience.
To clarify, we have responded to all emails received from your side, including the communication regarding your return and refund. If any of our replies did not reach you, we kindly recommend checking your spam/junk folder, as sometimes our responses may land there.
As for the postage costs, our policy (shared in our email correspondence) does not include a refund of the original shipping charges. Our dispatch partners do not reimburse outgoing shipping fees, and therefore these costs are non-refundable. Your refund has been processed in full according to our stated returns policy.
We always aim to be transparent and fair, and all relevant information was communicated during our email exchanges. If you would like us to resend any previous correspondence for your records, we would be happy to do so.
Kind regards,
Modora Team
Réponse de Modora
Thank you so much for your wonderful feedback! We're delighted to hear you're satisfied with the quality. Wishing you continued comfort, style, and confidence with your new purchase. We truly appreciate your support and look forward to serving you again soon!
Molars,I ordered something 2 months…
Molars,I ordered something 2 months ago. Will not answer emails. Wrong tracking number.Will not refund my money.I have to wait for the delivery first.On they website the package has been delivered. But no one will contact me email or call
12 décembre 2025
Avis spontané
Réponse de Modora
Just to clarify, we are not Molars. We’ve also checked again and couldn’t find an order under your name. Please share your order details or the email used, and we’ll gladly assist further.
On time, 5* indeed.
All items, I'm very please, someone, picked up. Thank you. All in Tactile. Being informed of timeline, thats precisely what I needed.
21 décembre 2025
Réponse de Modora
Thank you so much for your kind feedback! We’re delighted to hear everything was on time, complete, and clearly communicated. Keeping you informed throughout the process is always our priority. We truly appreciate your support and look forward to serving you again soon!
super quality
11 décembre 2025
Réponse de Modora
Thank you so much! We’re glad you loved the quality. Quality is our top priority. Wishing you continued comfort, style, and confidence with your new purchase. We truly appreciate your support and look forward to serving you again soon!
Réponse de Modora
Thank you so much for your wonderful feedback! We're delighted to hear you're satisfied with the quality. Wishing you continued comfort, style, and confidence with your new purchase. We truly appreciate your support and look forward to serving you again soon!
Pay with credit card to protect your returns
I ordered some items. There is usually a minimum amount to spend to even get shipping. One item didn't fit well and so I returned it after emailing them. The delivery company found it hard to deliver it but eventually after some attempts I got them to deliver it to the gates with a picture. I got emails from them saying they received it. However there was no refund. Fortunately I paid with credit card and so got my money back.
18 octobre 2025
Avis spontané
Réponse de Modora
Thank you for sharing the details. It’s good to hear that despite the delivery challenges, the return was finally received.
Purchased items: £20 + £5 + £5 + £2.99 delivery
The third £5 item was free with the purchase of two
Total payment: £32.99 – £5 = £27.99
You returned the £20 item, but due to the offer adjustment, the refundable amount becomes £15 (£20 – £5).
However, you submitted a claim for £37.99, which is £27.99 + an extra £10 which is above total purchase and you kept 2 items.
This difference is why the refund does not match the eligible amount.
Please note, your bank is currently holding the amount, not us.
If you’d like, we can share the proof for your confirmation.
My parcel had been ripped open
My parcel had been ripped open, like it had been looked through!!!!!!!!!!
10 novembre 2025
Réponse de Modora
I'm sorry to hear that your parcel arrived ripped open, as if it had been tampered with. Please share the details so I can look into this. Ideally, it should have been reported to the delivery service at the time, but we will ensure it’s addressed with the delivery service to prevent such issues in the future.
Beautiful products and fast delivery
Beautiful products and fast delivery. Would definitely recommend
27 septembre 2025
Réponse de Modora
Thank you so much for your kind words! We're so happy you’re enjoying your product and satisfied with the quality of product and delivery. Wishing you comfort, style, and confidence in your new product! We truly appreciate your support and look forward to serving you again soon!
A pain in the ...
I ordered clothes with this company and the clothes were not great, I kept some most wanted to return most items. Bare in mind you have to cover the cost of the return yourself. They received the clothes did not inform me and ever since it has been like pulling teeth trying to get my money back after all this time. I have tried to be patient but it's so unprofessional I really regret shopping with this company. Think twice before you order anything, it's good if you like the items they are quick to take your money very slow to give it back. I'm still yet to receive my partial refund.
18 août 2025
Avis spontané
Réponse de Modora
We sincerely apologize for the inconvenience caused. Your refund is currently being processed and will be completed within 2–3 working days. We truly appreciate your patience and understanding.
Regards
Modora Team
Réponse de Modora
Thank you so much for your kind words! We're so happy you’re enjoying your product and satisfied with the quick delivery. Wishing you comfort, style, and confidence in your new product! We truly appreciate your support and look forward to serving you again soon!
Great quality of clothing
Great quality of clothing. Loved the scarf, dresses and tights I bought from here. Cant wait to shop more from them.
4 avril 2025
Réponse de Modora
Thank you so much for your kind words! We're so happy you’re enjoying your product and satisfied with the quality & materials. Wishing you comfort, style, and confidence in your new product! We truly appreciate your support and look forward to serving you again soon!
Abaya was returned as it was received …
Abaya was returned as it was received on 4th of july.No communication from the seller.
Today is 15th july.
Refund not yet received .
Item was tight around.
Poor business practice . Be honest if you want business to grow.
21 juin 2025
Réponse de Modora
We sincerely apologize for the inconvenience you’ve experienced. The matter is currently under review, and your request will be processed at the earliest possible. We appreciate your patience and understanding.
Regards
Modora Team
No communication regarding return…
No communication regarding return request despite my follow ups.
Item was not as described hence the request to return.
11 juin 2025
Réponse de Modora
We sincerely apologize for the inconvenience you've encountered. To assist you further, please check your inbox for your order details. Kindly note that we have not received the returned product. Rest assured, we are committed to resolving this matter and will do everything we can to provide the support you need as promptly as possible.
Regards
Modora Team
Réponse de Modora
Thank you so much for your kind words! We're so happy you’re enjoying your product and satisfied with the quality & materials. Wishing you comfort, style, and confidence in your new product! We truly appreciate your support and look forward to serving you again soon!
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