Sizes were very inaccurate, I requested a return and refund and the company approved this. I have sent the items back the company have confirmed via email they have received the returns and will proce... Voir plus
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Lisez les avis des autres
Absolutely surprised by the quality of the garments and fast delivery. Absolutely love the kimonos and can't wait to buy more!
Emailed Modora "Enquiries@modora......." as they requested before returning an item and received a reply and return instructions. Returned item as per instruction provided (at own cost, no return lab... Voir plus
L'entreprise a répondu
I was looking for a bag & came across this Company. I had never heard of them before & was a bit apprehensive as to what the actual item I'd ordered would be like, the reason I was, was because it wa... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements pour femmes
- Magasin de vêtements de sport (activewear)
- Magasin de vêtements
- Magasin de jeans
- Magasin de manteaux en cuir
- Boutique de lingerie
Écrit par l'entreprise
Modora is a U.K. based premium apparel brand that combines the gentle tones of traditional Eastern wear with the glamorous beams of the latest Western trends. This vision is imbued within our entire fashion line to bring women the genuine appeal and comfort of a premier brand.
Coordonnées de contact
4 Hockley Park Pitsford Street, Hockley B18 6PT West Midlands, B18 6PT, Hockley, Royaume-Uni
- 07498 713722
- Enquiries@modora.co.uk
- modora.co.uk
3,6
Moyen
165 avis
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
SCAMMERS
SCAMMERS, DONOT BUY FROM HERE!!!
Abayas have still not arrived I ordered them well in advance!!!
Who’s running this place, you need to prioritise customers who are willing to choose your company over others!!!
Absolutely disgraceful service from this company, could have chose any other company to buy my abayas from, this company has seriously let me down!!!
I needed these Abayas for tomorrow, i have nothing else to wear!!!!
NEVER BUYING FROM THIS COMPANY AGAIN!!!
I’m going to WARN everyone on all my social media platforms too!!!
Order no: #3517
24 janvier 2025
Avis spontané
Réponse de Modora
Dear Customer,
Thank you for reaching out. We understand your frustration, and we truly apologize for the inconvenience caused.
Upon reviewing your order, I can see that Order #3517 was placed on January 21st, with standard delivery selected. Standard delivery typically takes 3-5 days, and we processed and dispatched your order on January 22nd, along with the tracking number. The order was delivered on January 24th.
We’re committed to resolving this, so please don’t hesitate to reach out if there’s anything further we can assist you with.
Best regards,
Modora Team
Good service and a lovely abayah.
6 janvier 2025
Réponse de Modora
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with both the service and the abaya. We always strive to provide a wonderful experience, and your feedback means a lot to us. We look forward to serving you again soon!
Excellent qulity clothing.
27 décembre 2024
Réponse de Modora
"Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the quality of our clothing. Your satisfaction means the world to us, and we look forward to serving you again soon!"
Excellent service from start to finish
Excellent service from start to finish, the sizing is good and the material is good quality, received my order quickly, was kept up to date to when it was going to be delivered, will be ordering from this company again and will recommend to friends.
8 décembre 2024
Réponse de Modora
"Thank you so much for your wonderful feedback! 🌟 We’re thrilled to hear you loved the quality, fit, and speedy delivery. Keeping our customers informed and happy is always our top priority. We can’t wait to welcome you back for your next order, and we truly appreciate you recommending us to your friends. 💕"
Réponse de Modora
Thank you so much for taking the time to write us this wonderful review. We appreciate all your support. Look forward to your next purchase.
Paid for two, only one dress delivered
I ordered two dresses and paid for them. Received an email from Modora about one dress from my order is out of stock. I asked to continue with one and get refunded for the one that is out of stock. Yesterday I received my parcel, only one dress delivered, with a receipt of two dresses including the one that was said out of stock. I emailed back and asked what is going on because I received no refund and no dress. No email received yet. Please can someone help. There is no phone number to call only email address.
21 novembre 2024
Réponse de Modora
Dear Customer,
Thank you for reaching out, and we deeply apologize for the confusion and inconvenience you’ve experienced with your order.
We understand your frustration, and we sincerely regret the oversight. Rest assured, we are here to help resolve this for you as quickly as possible.
Could you please provide us with your order number or the email address used for the purchase? This will help us locate your order and ensure the refund for the out-of-stock dress is processed immediately.
Additionally, we will review the receipt issue on our end to ensure this does not happen again. We appreciate your patience and understanding while we work to make this right.
We’re committed to resolving this matter to your satisfaction.
Don’t buy them
Don’t buy them, they are terrible. Total waste of money and no returns policy for Ireland. Penny's / Primark bras are far better (& cheaper).
13 novembre 2024
Avis spontané
Réponse de Modora
Dear Customer,
Thank you for sharing your feedback with us. We’re truly sorry to hear that you were disappointed with your purchase and didn’t find the product up to your expectations.
We always aim to provide high-quality items that our customers love, and we regret that this wasn’t the case for you.
Your feedback is incredibly valuable to us, and we’ll be reviewing it carefully to see how we can make things better for our customers in the future. If there’s anything we can do to assist you.
Thank you again for taking the time to share your experience with us
Never received my order so £69 coat…
Never received my order so £69 coat money wasted. No replies to e.mail, no phone number and even tried messenger but no replies ever. What a disgusting company, buyer beware, avoid at all costs it’s a scam
8 octobre 2024
Avis spontané
Réponse de Modora
Dear Customer,
We are deeply sorry to hear about your experience and want to assure you that we take your concerns very seriously.
First and foremost, we sincerely apologize for the delay in our response and any distress caused. This is certainly not the level of service we aim to provide. We understand how frustrating it must be to not have received your order or a reply to your inquiries.
We want to clarify that we are not a scam and value the trust our customers place in us. We are committed to making this right for you and ensuring your concerns are addressed promptly.
Once again, we apologize for the inconvenience and truly appreciate your patience as we work to resolve this.
Thank You
Terrible customer service …no response at all
I placed my order on Friday 13th September (I should have known!). Still no update or response to any of my messages or emails. No idea if my item will ever arrive.
Terrible customer service. About to start a complaint if they continue to fail to respond!
13 septembre 2024
Avis spontané
Réponse de Modora
Dear Customer,
Thank you for bringing this to our attention, and please accept our sincere apologies for the delay and inconvenience caused.
We understand how frustrating this must be, and we deeply regret not responding to your messages promptly. We aim to provide excellent customer service, and we are truly sorry that we have fallen short in your case.
Once again, we apologize for the delay and any stress this may have caused. We appreciate your patience and will do everything possible to make things right.
Excellent service and quality of items
User friendly website. Great service and quick delivery. Exceptionally happy with the items and the quality was excellent. Thank you.
14 octobre 2024
Don't try to send anything back to them !!
No complaints about delivery....but you try and send an item back to them !!!! They will deny they even received it so they don't have to give you your money back !!! Don't bother.....
4 septembre 2024
Items fit lovely
Items fit lovely
Good communication when parcel would arrive
Thank you
6 septembre 2024
Terrible
Terrible. Order was placed and confirmed and then got an email 5 days later saying they he item is out of stock and there was a system glitch!
9 août 2024
Goods not revived as couldn't find…
Goods not revived as couldn't find address on system.
14 juillet 2024
I ordered nearly a month ago and have…
I ordered nearly a month ago and have received nothing?!?!!!
6 juillet 2024
Avis spontané
Réponse de Modora
Thank you for taking the time to rate our site. We are more than happy to hear you had a good experience.
Thanks & Regards,
Modora UK
I returned an item around ten days ago…
I returned an item around ten days ago and didn’t get refund
10 juin 2024
Réponse de Modora
Lojain Shammout,
Thank you for bringing this to our attention. I apologize for any inconvenience caused by the delay in processing your refund. I can confirm that your refund has been processed on our end. Typically, it may take 5 to 6 working days for the refund to reflect in your bank account, depending on your bank's processing times.
If you have any further questions or concerns, please don't hesitate to contact us directly. We appreciate your patience and understanding in this matter.
Best regards,
Modora UK
Got just what I wanted at a great price…
Got just what I wanted at a great price and with efficient despatch, thank you.
11 juin 2024
Réponse de Modora
Thank you for your kind feedback! We're delighted to hear that you found exactly what you were looking for at a great price, and that our dispatch process met your expectations. If you ever need anything else or have any questions, feel free to reach out. We appreciate your business and look forward to serving you again in the future!
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