Monitor Audio Avis 

I recently bought a set of monitor audio silver 300 floor standing speakers. I wasn't impressed by their performance; I only realised I had been listening to a cacophony of noise for many years.
The quality of the music they produced was stupefyingly good.
I dare to say that you have not listened to music until you have listened to it via a monitor audio speaker. I shudder to think how good music would sound in their higher end speakers.
The speakers themselves were worth more than the price I paid for them even as just lone standing pieces of art and craftsmanship. I never leave the grille on, and this showcases their stupendous beauty.
Monitor audio, I doff my hat. My ears are still tingling from being orgasmed too frequently. As for my heart, its strings have been pulled to continuously dance to the tones coming out from two polished boxes of pure magic.👏👏

Bought a sound bar. The sound quality was good but the longevity was poor. Failed about two months after the guarantee run out. Not very impressive for an expensive piece of equipment. Wouldn’t buy again or recommend.Bought a Dali - much better

I purchased 5.1 Monitor Audio Bronze and have been running the system for 5 years. My W10 sub recently stopped working. I called up customer service and they were fantastic, they sent out a new panel within 24 hours. I swapped it over myself. I would definitely buy their products in the future and recommend them to anyone looking for great audio

Had an issue with a ceiling speaker that I have had for a while, but contacted Monitor Audio and was assisted very quickly by Dan.

He was really helpful and although my speaker is now discontinued, he sent out a current equivelant as a replacement which arrived the following day and before Christmas!

Excellent customer service and one of the reasons I stick with Monitor Audio for my AV equipment.

great price on product & was delivered quickly.

A barely used monitor audio w10 sub has stopped working for no reason. Monitor audio support are now ghosting me, and said that even though it’s under warranty they won’t help as I can’t prove I bought it new

I’ve since contacted them a number of times to try to understand if I can pay to get it fixed or what they recommend, and they literally won’t respond any more. I’m stunned

I’m so so disappointed that a supposedly high end speaker company has given me worse customer support than any other company I’ve dealt with

I strongly urge you to check Google for broken w10 subs. I’ve contacted a few repair places and they’ve all said they’ve repaired many of this model and it’s an extremely common failure. So common that they have replacement parts in stock ready to repair. Sadly the repair is 30% of the total product cost so not worth it

Gutted

UPDATE AFTER THEIR RESPONSE:

They replied to my initial requests saying that it won’t be covered by warranty but they did not reply to any of my following 5 replies. And after I asked for the complaint procedure they didn’t help so I asked again for the complaint procedure - and they ghosted me again. It could be that their email system doesn’t receive replies but despite what they say below they have NOT replied to my follow up support replies and given the patronising tone of their reply below they deserve the one star response

I recently purchased some Monitor Audio Silver 100 (7g) speakers from Richer Sounds. They are paired with my Quad 44 pre amp and the quad 606 power amp. The speakers match very nicely with my setup and room. Originally I had some kef 104/2 reference speakers and these MA silvers are far superior to the kefs and I, also, have a happy wife now that these monitor beauties are more aesthetically pleasing. Very Happy indeed that classical through to jazz and rock sound great at all volumes. Thanks Monitor Audio !

I had an issue with my 24 year old roksan caspian cd player. I spoke with Tom and he said that due to the age they might not have the parts. When I explained what the issue was he send me a free drive belt and instructions of how to fit it. And it worked. I was fully prepared to pay for it to be serviced but his focus on customer before profit was fantastic and unexpected. Well done Tom and Monitor Audio/ Roksan. I have been a user and fan for over 30 years and this just reinforced why. Great products go hand in hand with great customer service.

I moved from dali speakers last December and have to say a wise move first off purchased the bronze 100 6G from the beginning before fully burned in noticed so much more but the main reason the review being a huge positive is the customer service a kind gent called chris. I went to them for a solid recommendation for the additional subwoofer I have never experienced such a truly great assistance and truly giving care to a customer

My Roksan Kandy K2 amplifier blew up for the second time recently. Output MOSFETS all short circuit. It is well out of warranty but Tom at MAG arranged for the parts to be sent out to me free of charge. I have decades of repair experience and they were happy to let me do it which is excellent.

I sometimes play at very high volume and whilst this amplifier is nicely made and performs well, its heatsinking arrangement isn't quite up to the job.

I don't want to scrap it.

First class service..

I have a Monitor Audio sub woofer which has been utterly dependable for 10 years and it gets used every day

Oltre alla qualità indiscussa dei diffusori, il servizio clienti e l'importatore per l'Italia (MPI Electronic), hanno dimostrato una grande attenzione per la risoluzione di un piccolo problema che ho avuto con un altoparlante.

Very good product to wall mount their excellent Bronze speakers.
Easy to fix.
Some guidance as to suggested screw sizes for different constructions and spanner size would be a useful bonus.

Tom from MAG Technical Services Team is the best customer service representative I've ever dealt with.
He sourced an obscure part super quick and posted it straight away.
I highly recommend Monitor Audio products and their customer service.

Why buy hifi kit from a particular manufacturer? Sound quality, build quality, features, price... all important parts of the consideration and well covered by hifi magazines, blogs, YouTube reviews and all the rest.

What rarely gets a mention is the quality of the support and the company behind the gear. In that respect, Monitor Audio has proven to be outstanding. I've twice had cause to contact their support - once a few years ago for a query about setup of my Apex speakers, and a few days ago because one of those speakers suddenly started sounding terrible.

In both cases support was outstanding in every respect. For the recent problem, a weekend email received a Monday morning reply with proposed solution (replace the mid/bass driver), and the replacement driver was with me 4 days later - problem solved. The price for the replacement was very reasonable (a little over 10% of the speaker's full price, including shipping) too.

In case any one reading this has concerns for Monitor Audio speaker reliability, the problem speaker is about 10 years old and the problem coincided with changing amps and wiring so most likely something I did caused the problem.

While I wouldn't buy speakers just for the after sales support - they have to sound and look good too! - Monitor Audio speakers will be at the top of my audition list for any future purchases... quality support is so important for a product one expects to use for many years.

After trying 3 monitor audio platinium 15 all of them failed.Changed the amplifier in two of them and after only weeks they failed.Completely waste of money.
Played only 50% volume.

Great service, wrong item ordered and they've sorted no problem.

Ordered speaker brackets from Monitor Audio and they arrived within two days and are very good quality, all metal and no plastic. Very pleased with the service. Thank you.

Have many of their superb speakers round the house always been superb vfm and sound amazing , look great too

Highly recommended Chris
from technical was very helpful will always deal with them thanks