Monitor Audio Avis 

Wanted a new tweeter for my Monitor Audio 8s bought one a few years ago it cost £70 then i enquired about another one last week i couldn't believe when i was told it would cost £120 how is this justified i was told that the speakers are so old they don't have many tweeters left that why the cost is high surly this is a example of pure greed.

Excellent and quick service. High quality subwoofer!

I had a problem with one channel on a Roksan Kandy Power Amplifier. I contacted MAG for repair details and they sent out the packaging and repaired and returned the unit very efficiently. They were very professional and fast in their responses.
Its a delight to deal with a well established British company with excellent products and services.
Many thanks to the team there

Quality Product and perfect support service.
I bought a complete Radius System 5 years ago and it has performed perfectly. Quality of the walnut finished units is exceptional, I love this system.
Unfortunately my Radius Sub 380 amp failed. I contacted Monitor Audio just before Christmas in the hope that it would be possible to repair. It was out of the warranty period. The support line was immediately answered and Chris spent time to talk through the problem. In the end it was agreed that the amp had failed. Even though it was out of warranty they said they would send a new amp. This has just been received and I have fitted myself. All is now well. Monitor Audio went that extra mile. I would recommend this company to everyone.

The best hifi company in the world! So friendly and helpful and make the finest audio equipment known to man. I’ve got a full 7.1.4 atmos system of their kit and it’s stupendous. Even better is their customer service, as one of my ceiling speakers had a faulty bass driver and despite buying them over two years before from a defunct shop (and I’d lost the receipt), they took it back and fixed it then got it back to me in no time. I will always go for their equipment first. I also have a Roksan amp from the group which is brilliant.

I recently needed to call Monitor Audio for support with a Bronze W10 that wouldn't turn on, just giving a flashing green light when turning the power off. I got through to Chris who helped me out. He made the whole thing easy, called me back with information and arranged a replacement part which arrived really quickly. I was given the option of returning the unit to the supplier for repair or just receive the part and instructions. It was easy to fix and Chris gave great guidance, all covered under warranty. The speaker is now up and running and I couldn't be happier! It was really refreshing how smoothly it was handled with them finding details and sorting everything out.
A really big thank-you from me! :-)

Good quality product at a reasonable price. Good fast delivery

Purchase a pair of c280 and after about 2/3 weeks in! and the tweeter blown on one.. trying to get it sorted
Is an nightmare ! won't deal with me very well only the supplier so endless back and forth, i offered too pay for the repair at the beginning because i had a feeling its going to be hassle but no... that's to easy, been wrongly accused of a dent in the tweeter through a photo rather than just excepting it back and seeing for themselves no dent at all just a faulty speaker!!! Did give me a price on a supply only tweeter at £28 so all this nonsense for £28 which is probably a £5 to them unbelievable.. would of thought any decent business would support the customer!!
Never again

Contacted MA after the display on my GSW12 subwoofer failed, after a static charge was delivered when reaching for the volume control. Initial response within a few hours and a new part (FOC) delivered (first class post) the next day. Customer Service of this quality is unheard of these days. First Class!

I bought a set of mr4 2 mouth ago from dealer.
Had trouble with them 2 weeks later , tried call company got run around from them.
I tried going to deal to see what they could do for me ,they got the run around and was told they won't warranty them.
The company has a warranty policy for 5 year from the date of purchase.
I now have to fix them by ordering parts from them.

One of my monitor Audio speakers recently went wrong, I contacted them and a very helpful young lady contacted me after her getting all the details she needed she kindly replaced the damaged cone FOC!!!! Excellent service I can't praise them enough!!! Well done!!

Great service does still exist out there.
Thankyou Monitor Audio and everyone there.

Bought the 5 Monitor audio monitor series and really happy , really wouldn’t know these are classed as budget speakers, great price and very detailed quality sound. Top tip don’t buy the monitor audio monitor subwoofer , it’s under powered for this system. I listened to it in my local audio shop and decided to keep my 200w harman kardon 10’ sub. 5 stars for the 5 surround speaker package , excellent product , highly recommended

I bought a Roksan Kandy K2 Amplifier 5 years ago. This brand is now owned by Monitor Audio. It failed with 2 weeks left on the warranty. I took it apart because a) I didn't realise it had a 5 year warranty and b) I am the manager of a PCB repair department and have a lot of experience of the repair of electronic equipment.
The supply relay was arcing and the amplifier supply was shutting down because two of the FETs in the output stage were a dead short, one n channel the other p channel so a short across the supply.

I called the shop from which I purchased it to tell them about the appalling standard of assembly which I uncovered. Butchered pcb tracks, blown sm components cut out and replaced by through hole components on the solder side of the board, poorly executed mods and rework abounded. Appalling at the best of times but particularly so in a very expensive hifi amplifier which has any pretensions to quality.

Monitor Audio ( a really helpful chap called Dan) agreed to take it back and fix it. 3 weeks later it has been returned to me in pristine condition notwithstanding the fact that I had dismantled and re assembled it. I haven't actually tried it as I write this but I have every confidence that all will now be well. It has a new main PCB so basically everything replaced because the original had a fault which could not be traced which is hardly surprising in view of its questionable history.

Dan was helpful in every way and I would not hesitate to buy another Monitor Audio product.

I have one of their sub-Woofers in use and it has performed perfectly for several years
Thank You

It does indeed work perfectly

Love their speakers, love the sound they produce, look great, sound great. And easy to deal with

I have a monitor audio mass 10 set up and needed some advise etc about a new stand or what I could do as my pug dog reversed into it and broke it .Even though everywhere is on lockdown my call was still answered and my e.mail was answered within a day .Even when I had to phone again 2 weeks later because my son did the same thing their response was the same polite etc . Both laddies were very helpful and knowledgable and a credit to the company .
Many thanks

I bought a pair of Monitor Audio Bronze speakers which I paired with a Musical Fidelity M3i amplifier and I was so impressed with the sound that I relegated them to the bedroom system (Arcam amp) and upgraded to the Monitor Audio Silvers........ I love the sound and I am so pleased with my choice....... Top quality and highly recommended.

I bought a pair of MA Silver 10's secondhand which didn't have floor spikes so I contacted MA just to ask what size spikes were needed since I expected to be able to buy the correct ones cheaper on eBay than from MA. However, the Customer Service department advised that they would supply 8 spikes free of charge and these duly arrived a couple of days later. Impressive service and this will certainly make me think about buying MA speakers again in the future when I get the itch to upgrade.

I have a S200 airstream speaker from Monitor Audio, which decided to give up the ghost after many years' excellent service. The product was well out of warranty, but I hate the idea of just throwing it into landfill. I contacted their customer services dept who suggested I send it in so they could have a look at to see if it was fixable (tha k you Tracy).

A few days later I received an email to say that a PCB had failed, they have replaced it and they could send it back to me... free of charge. This is for a speaker that is no longer being manufactured, that most companies would have regarded as obsolete.

This company really stands by its products and their customer service simply could not have been friendlier or more helpful. There are many companies out there offering high quality products; in this situation a company's values, commitment and service makes all the difference. Thank you.

Purchased monitor audio bronze 5 one of the speakers was damaged upon opening the box richer sounds kindly exchanged the product ended up exchanging them for monitor Audio silver 500 over all was pretty disappointed with the sound quality cabinets are built to high standard but definitely need to improve on the drivers wasn’t happy with the w12 subwoofer bass output was mediocre so got that exchanged to the Dali k14 which was much better not happy with the monitor audio silver c150 and also the fx v2 surrounds not worth the money I now wish I had gone for the Dali which seem to provide a more superior sound quality