Montford Co Avis 

I should have come to check reviews before ordering from this company since it seems that many people have had the same issue.
My daughter ordered a couple of dresses, they looked nice in the photo but are such a horribly cheap and syntethic material and poor fit - we then did a Google Lens search and found the exact same dresses on Shein and AliExpress for a third of the price.

Return is also a nightmare, they make it sound like it's so easy on the website, including listing a company address in the Netherlands - however when we contacted them to return the dresses we were told we would need to ship them to China and cover all postage and any custom fees.

Complete scam of a company, avoid - at least Shein has better customer service and return process.

This company is a scam. Do not order from them.

I am absolutely furious! I wish I had seen these reviews before wasting my money. I ordered two dresses, and not only did they take forever to arrive, they sent me the wrong size! When I reached out to return them, they had the audacity to claim they intentionally send a larger size because of customer feedback. And then they expected me to pay to send them back! I specifically ordered that size for a reason, and they just sent a different one without even checking. It’s completely ridiculous! I ended up giving up on getting a proper refund or having them cover the postage, and I was forced to accept a pitifully small percentage back.

This is nothing short of a scam! They send you the wrong item and then charge you to return it. I bet most people just give up like I did and eat the loss. It’s infuriating!

* the quality of the dress alone, is enough to leave an 1 star

Having received a lovely looking pair of shoes from Holland. Sadly they didn't fit.But instead of being able to return them to Holland you have to send them to CHINA!! That means you have to pay a lot for postage and customs. It takes ages to get ANY money from China. Don't buy from this company

Please do not use this company.
The XL clothes I bought came too small that even my 11 year niece couldn't get into them. They also were extremely poor quality, bad stitching and tbh like rejects from Shein ! It made Shein look like Gucci !
They then refused to send My return label and you have to post to china, even though the company is registered under The Netherlands.
Then on disputing this they start bargaining with you, saying keep the stuff and we will give you 50% back. Completely wrong and completely against any trading standards.
It's just been a headache.

I ordered a jumper from this company and the item I received was nothing like the one advertised on their website. The colour shown online is a deep forest green, but the jumper delivered is an olive green. The zip in the product photo is silver metal, yet the one I received has a green plastic zip. It also arrived with no manufacturer label and no care labels, which immediately raised concerns about its quality.

The website states that the jumper is a cotton blend, but the item I received is clearly synthetic and feels nothing like cotton. This makes it even more obvious that the product is not as described.

The overall quality is extremely poor and feels like a cheap replica of the product shown online. I had bought it as a gift, but it’s completely unsuitable.

I tried contacting the company using the email address provided on their website to request a refund, but every message bounced back as “failed to deliver.” There appears to be no working way to reach them, which makes the whole experience feel highly questionable.

Based on my experience, I would strongly advise others to avoid this company.

Impossible to return items as you have to pay all fees and custom fees and give them detailed information so just dont bother as there are so many other companies you can buy from

The worst company ever. RIP offs. Stay well away. Cheap and nasty. Customer service is dreadful.
Just look at all the negative reviews. STAY AWAY.

Ordered a pair of shoes that took 4 weeks to be delivered and then due to wrong size had to return. Initially we had no response from the company about how to return, after another week they responded advising we had to pay for the return which had to go back to China. Another option was to accept a 25% refund and 20% voucher for another order. Quite why they think we will be using them again, terrible experience.

Avoid these absolute scam artists like the plague! The products are absolute dogsh*t quality. Leather boots have never seen leather in their life. Reek of chemicals. Visible glue seepage. Nothing like the images, clearly dropshipped from some awful sweatshop, customer services non-existent (emails returned with a "mailbox full" error which tells you A LOT).

Marginally more fun than a painful venereal diease.

Awful. I paid nearly £100 for two pairs of boots. Came over a month late, turns out they are nothing like the image. The boots look nothing like the image, no weight what so ever, no grip on the soles, plastic and cheap looking and the sizing is horrendous. By the looks of the reviews I won’t even bother asking for a refund or return, this company is not a real company, scam company all over

Do not buy from this company. Clothing is cheap from China and the sizes are way off uk size. Go return an item to China it costs more than the purchase.

What details do you require?

Another update on my boots. They have now been i China since December! They won't give me a refund because the haven't received the parcel, so im now excepting that I have lost £100 for the boots that have been lost in China and the £30 to return them by track and trace. Seriously dont be tempted to look at the website its all cheap and nasty stuff. You won't hear from me again.

Don’t go near this company - bought a dress - dreadful and threw it straight in the dustbin. Bad marketing, low, low quality clothing and absolute abysmal customer service - HONESTLY DO NOT BUY FROM THEM - SCAM ALERT

Avoid at all costs! Subtly photoshopping high end brand photos to trick you into thinking they are the real deal. Then you get an email saying that they are arriving from China - red flag alert. Later by email they claim to be ‘environmentally sustainable’. The boots I ordered were low quality, expensive, arrived in plastic, too lightweight - they are going to the charity shop. I received 25% compensation, however still had to fork out £60 for something I’ll never use. Just a massive con.

The delivery took a while to arrive. Now that I have the shoes. It is in good quality, the packaging good do with improvement.

Terrible.Dont order from them
If it's not right for you they want you to pay the cost to send it to SE Asia !!?
Not a great service at all . Very poor

I ordered a pair of boots they sent me a fake boot

When I ordered the dress that I wanted, it took over two weeks for it to get shipped. When it had arrived it looked absolutely nothing like the image on their website. I have returned the dress and had to dispute the transaction with my bank because they wouldn’t refund me my money. I have been emailing them non-stop but they are ignoring my emails. I am still currently waiting for a response to receive my refund and i returned my item last year november. Absolutely would not recommend this company!

I ordered some boots that were described as leather boots. But when they arrived they were made of PVC. I asked for a postage paid refund but was told to return the boots at my cost to an address in China ! Was offered discount as an alternative which was also not acceptable. I reported this to my credit card company. Luckily after a bit of tooing and froing with the vendor, the credit card company has refunded the payment. This company is a scam selling products that are not as described on their website. Just totally stay away from it.

Do not use this company.
The quality of their products and customer service is utterly appalling. Cheap Chinese imports you can’t return.
When I raised a dispute with my bank they sent false photos of our communication. Complete fraudsters do not use.