Daniel, Southampton West Quay, Superb professionalism, took his time and full of knowledge. I left very happy with my purchase and full of confidence with the 3 different fragrances I chose and h... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I was served by Bianca at Bluewater yesterday. So warm, welcoming and has exceptional knowledge about fragrances, oil versus sprays and really explained the benefits of both well. I highly recommend h... Voir plus
I bought Raspberry Oud and truthfully speaking you can not smell it at all it wheres off, instead i smell a chemical substance of paraffin diesel in the fragrance when i spray on my wrist shoulders, t... Voir plus
Pedro and Faris at shepherds bush Westfield Mood London kiosk were very friendly and helpful. Provided great customer service and were patient as well. On top of that even gave me some samples as gift... Voir plus
L'entreprise a répondu
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 60 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great service and fragrances
I went into the Birmingham Bullring and spoke to a young man at the Mood London counter. He gave great recommendations and let me smell multiple scents before i settled on the 3 that i bought in the set. White Oud, Raspberry Oud and Rhubarb and Cognac. All smell great.
Ordered the raspberry oud 10ml spray to…
Ordered the raspberry oud 10ml spray to try it out, smells incredible long lasting and very strong the travel case it comes with is great a real premium feel along with the packaging
Always a great service from mood…
Always a great service from mood london. I buy the oils for defusser. They have an absolutely beautiful smell. Which goes through the whole house. And makes it smell amazing 👏 🤩
Amazing
Amazing! Love all of the oils! Already bought 4 and i am obsessed! 😍
The range of Mood is amazing
The range of Mood is amazing, the different oud, fragrance you get and oils is amazing. The smell is so different and lasts longer than anything else i have had. I experienced this in Milton Keynes about September time (2025) the people working there we're friendly and very helpful.
great customer service at bullring
great customer service at bullring, let choose my own three bundles of perfume and amazingly gift wrapped it for me in this boujiee box. 10/10 would purchase from them again
What’s not to love
What’s not to love? Ok, it’s probably more expensive than your average designer fragrance but let’s face it, mood isn’t average! It’s insane! I use my husband’s, my husband uses mine and when you’ve sprayed, it last agesssss, I’m taking open up your wardrobe when you’ve sprayed it, hung your blazer in there weeks’ ago and you can still smell it ages! It’s an investment dahlings! Blonde maracuja is the one 👌
Tried three mood perfumes and was very…
Tried three mood perfumes and was very pleased with the smell and the lasting of the fragrance hope try more A*******
Mood London is the best place to get…
Mood London is the best place to get your perfumes. Last so long. So many different options to choose from and all of them are amazing.
I am happy to have discovered this brand
Stunning perfumes
The fragrances are absolutely amazing. Love them all. Highly recommend for gifts for daily use, any occasions. Lasts long and smells superb. Keep up the good work guys.
Absolute love the oud mood smell
Absolute love the oud mood smell. Got several compliments on it and it lasts very long. 10/10 would recommend.
I will never ever buy from them again…
I will never ever buy from them again .. 👎I’ve been a regular costumer and have bought a lot of perfumes from them last one I bought which was a 100ml 150£ the top of the perfume after every spray was leaking took pictures and videos the same day I received it I sent them to them many times they never reply back !! Avoid them go and buy some proper ones from serious perfume makers

Réponse de mood.london
I recently bought the gift set for my…
I recently bought the gift set for my parents and Tracy wokring at the Mood London booth in Edinburgh at the st james quarter was so helpful and kind. All the memebers working on the 24/12/2025 were so friendly and approchable. I will be back.

Réponse de mood.london
Purchased the Toffee Leather in 150ml…
Purchased the Toffee Leather in 150ml the other day. Always impressed with the quality of products, I think I’ve gone through each fragrance and oil and have yet to find another company that does it better. Their fragrance's last all day and are beautifully balanced when you layer them up.
I was served by Abbas from the Cardiff team whose energy is always so warm and bubbly. Cardiff team overall are always welcoming and attentive. Highly recommend to everyone

Réponse de mood.london
Bianca the Professional
I’d like to start off by saying how amazing the staff are at Mood Brent Cross were, but Bianca in particular.
She is an absolute professional, very knowledgeable and has nothing short of excellent customer service.
She assisted me with fragrances that not only suited me but complimented me as an individual.
I’d highly recommend you visit her and I’m sure you won’t be disappointed.

Réponse de mood.london
This company took my money
This company took my money, sent out a product to the wrong address and was unwilling to help get a replacement sent. Advised me that in fairness to everyone else, they are unwilling to help me. Poor customer service

Réponse de mood.london
Mood, Milton Keynes
Visited the Mood counter in Milton Keynes today, we were served by Daniel - what a wonderful person he is, so helpful, polite and charming. Made the whole experience a pleasure. Thank you Daniel!

Réponse de mood.london
Habibah was very helpful for my needs…
Habibah was very helpful for my needs showed me exactly what type of aftershave I was looking for.Brilliant service.

Réponse de mood.london
Great Service
Was in Milton keynes shopping center and spoke to Dan on the Mood stall there. Did a great job of showing us a massive selection of scents and we managed to find 4 we loved! Great service. Very happy!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.







