Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Daniel, Southampton West Quay, Superb professionalism, took his time and full of knowledge. I left very happy with my purchase and full of confidence with the 3 different fragrances I chose and h... Voir plus

Noté 5 sur 5 étoiles

I was served by Bianca at Bluewater yesterday. So warm, welcoming and has exceptional knowledge about fragrances, oil versus sprays and really explained the benefits of both well. I highly recommend h... Voir plus

Noté 1 sur 5 étoiles

I bought Raspberry Oud and truthfully speaking you can not smell it at all it wheres off, instead i smell a chemical substance of paraffin diesel in the fragrance when i spray on my wrist shoulders, t... Voir plus

Noté 5 sur 5 étoiles

Pedro and Faris at shepherds bush Westfield Mood London kiosk were very friendly and helpful. Provided great customer service and were patient as well. On top of that even gave me some samples as gift... Voir plus

L'entreprise a répondu

À propos de l'entreprise


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

554 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 60 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,4

Tous les avis

(554)

137 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great service and fragrances

I went into the Birmingham Bullring and spoke to a young man at the Mood London counter. He gave great recommendations and let me smell multiple scents before i settled on the 3 that i bought in the set. White Oud, Raspberry Oud and Rhubarb and Cognac. All smell great.

9 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

The range of Mood is amazing

The range of Mood is amazing, the different oud, fragrance you get and oils is amazing. The smell is so different and lasts longer than anything else i have had. I experienced this in Milton Keynes about September time (2025) the people working there we're friendly and very helpful.

20 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

What’s not to love

What’s not to love? Ok, it’s probably more expensive than your average designer fragrance but let’s face it, mood isn’t average! It’s insane! I use my husband’s, my husband uses mine and when you’ve sprayed, it last agesssss, I’m taking open up your wardrobe when you’ve sprayed it, hung your blazer in there weeks’ ago and you can still smell it ages! It’s an investment dahlings! Blonde maracuja is the one 👌

1 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Stunning perfumes

The fragrances are absolutely amazing. Love them all. Highly recommend for gifts for daily use, any occasions. Lasts long and smells superb. Keep up the good work guys.

1 novembre 2025
Avis spontané
Noté 1 sur 5 étoiles

I will never ever buy from them again…

I will never ever buy from them again .. 👎I’ve been a regular costumer and have bought a lot of perfumes from them last one I bought which was a 100ml 150£ the top of the perfume after every spray was leaking took pictures and videos the same day I received it I sent them to them many times they never reply back !! Avoid them go and buy some proper ones from serious perfume makers

27 décembre 2025
Avis spontané
Logo de mood.london

Réponse de mood.london

Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and appreciate you bringing this to our attention, especially as a valued returning customer.

At Mood London, we take great pride in the quality of our fragrances and the service we provide, and it’s important to us that every customer feels supported. We would very much welcome the opportunity to review this issue and ensure it is resolved appropriately for you.

Please do reach out to us directly at customerservice@moodlondon.co.uk, where our dedicated customer care team will be pleased to assist further.

Team Mood

Noté 5 sur 5 étoiles

I recently bought the gift set for my…

I recently bought the gift set for my parents and Tracy wokring at the Mood London booth in Edinburgh at the st james quarter was so helpful and kind. All the memebers working on the 24/12/2025 were so friendly and approchable. I will be back.

24 décembre 2025
Avis spontané
Logo de mood.london

Réponse de mood.london

Thank you so much for taking the time to share your lovely review.

We’re delighted to hear that Tracy and the team at our St James Quarter store in Edinburgh made your experience such a positive one, especially during the busy Christmas period. Providing warm, attentive service is something we take great pride in, and it’s wonderful to know the team looked after you so well.

We truly appreciate your kind words and look forward to welcoming you back to Mood London again soon.

Team Mood

Noté 5 sur 5 étoiles

Purchased the Toffee Leather in 150ml…

Purchased the Toffee Leather in 150ml the other day. Always impressed with the quality of products, I think I’ve gone through each fragrance and oil and have yet to find another company that does it better. Their fragrance's last all day and are beautifully balanced when you layer them up.
I was served by Abbas from the Cardiff team whose energy is always so warm and bubbly. Cardiff team overall are always welcoming and attentive. Highly recommend to everyone

17 décembre 2025
Avis spontané
Logo de mood.london

Réponse de mood.london

Thank you very much for taking the time to share such kind feedback.

We’re truly delighted to hear how much you’re enjoying Toffee Leather, and it means a great deal to us to know that our fragrances and oils continue to meet your expectations in both quality and performance. Your comments on longevity and layering are especially appreciated, as this is a key part of the Mood London experience.

We’re also pleased to hear your lovely words about Abbas and the Cardiff team. We’ll be sure to pass this on, as recognising our team members for their warmth and attentiveness is incredibly important to us.

Thank you again for your recommendation and continued support. We look forward to welcoming you back to Mood London very soon.

Team Mood

Noté 5 sur 5 étoiles

Bianca the Professional

I’d like to start off by saying how amazing the staff are at Mood Brent Cross were, but Bianca in particular.

She is an absolute professional, very knowledgeable and has nothing short of excellent customer service.

She assisted me with fragrances that not only suited me but complimented me as an individual.

I’d highly recommend you visit her and I’m sure you won’t be disappointed.

21 décembre 2025
Avis spontané
Logo de mood.london

Réponse de mood.london

Thank you so much for taking the time to share your experience with us.

We’re absolutely delighted to hear such wonderful feedback about the team at our Brent Cross store, and especially about Bianca. She truly embodies the level of professionalism, knowledge, and attentive service we strive to deliver, and it’s lovely to know she was able to guide you towards fragrances that felt personal and perfectly suited to you.

Your kind recommendation is greatly appreciated, and we’ll be sure to share your feedback with Bianca and the team. We’re pleased to know your visit left such a lasting impression.

Team Mood

Noté 1 sur 5 étoiles

This company took my money

This company took my money, sent out a product to the wrong address and was unwilling to help get a replacement sent. Advised me that in fairness to everyone else, they are unwilling to help me. Poor customer service

19 décembre 2025
Avis spontané
Logo de mood.london

Réponse de mood.london

Hi Brett,

Thank you for taking the time to leave a review.

We’d just like to clarify that while the item was delivered to the wrong address, it was delivered to the exact delivery address you entered at checkout. We were only made aware of the address issue after the delivery had already taken place.

We appreciate you sharing your feedback

Team Mood

Noté 5 sur 5 étoiles

Mood, Milton Keynes

Visited the Mood counter in Milton Keynes today, we were served by Daniel - what a wonderful person he is, so helpful, polite and charming. Made the whole experience a pleasure. Thank you Daniel!

13 décembre 2025
Avis spontané
Logo de mood.london

Réponse de mood.london

Thank you very much for taking the time to share your feedback.

We’re delighted to hear about your visit to our Milton Keynes store and that Daniel made such a positive impression. His helpfulness, politeness, and warm approach are exactly what we aim to offer every customer, and we’re pleased he made your experience such an enjoyable one.

We’ll be sure to pass on your kind words to Daniel, and we truly appreciate you choosing Mood London.

Team Mood

Noté 5 sur 5 étoiles

Habibah was very helpful for my needs…

Habibah was very helpful for my needs showed me exactly what type of aftershave I was looking for.Brilliant service.

12 décembre 2025
Avis spontané
Logo de mood.london

Réponse de mood.london

Thank you for taking the time to share your feedback.

We’re delighted to hear that Habibah was able to assist you so effectively and guide you to exactly the style of fragrance you were looking for. Providing attentive, knowledgeable service is something we take great pride in, and it’s wonderful to know your experience reflected this.

We truly appreciate your kind words and hope to welcome you back to Mood London again soon.

Team Mood

Noté 5 sur 5 étoiles

Great Service

Was in Milton keynes shopping center and spoke to Dan on the Mood stall there. Did a great job of showing us a massive selection of scents and we managed to find 4 we loved! Great service. Very happy!

11 décembre 2025
Avis spontané

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus