more2life  Avis 

Relatively well handled

Spoke to Asif today very helpful and friendly , polite , lovely man

I took out an equity release mortgage in Jan 2025 and had no problem with the application process, indeed things went very smoothly. Part of the arrangement was that I would repay £1000 a month to gradually reduce the principal. The first six payments were taken without issue but then payements started to be returned. Puzzelled I contacted More2Life and they told me that they needed further confirmation of ID as I was paying from my business account. I supplied the ID as requested and thought all was well. From that point on all my payments have either been returned or not processed despite a number of phone conversations and sending additional ID. I have no idea why additional ID was requried in the first place and the situation is still unresolved. SLightly ironic that they are refusing to accept money which I don't have to pay!

This is third request from our funds and the staff at more2life are fantastic Very helpful polite and friendly.We used the docu sign online received the code to access signed the documents and received Email for Tracy Curzon to say all good.
Thanks.

Excellent company to work with. Very patient and helpful, Tracy Curzon was fab. Thank you.

This is about 4 th Drawdown I have asked for. I have found Tracy Curson very helpful and when I was having trouble with Docusign she sent me the paperwork immediately and I was able to sign it and get it returned straight away.
Thank you Tracy Curson.

My request was understood, and efficiently executed.
The English was good and the sound clear
Thank you Asif

I thought asif was direct kept very positive and helpful without waffling and kept things simple and easy to understand.

I have made several drawdowns on my account now and the online process now makes it even easier , having used docu sign and accepted my offer I had missed out sending my bank statement, needed as I had changed banks since opening my more2life account ..
I sent a verified statement from my online bank at 08:23 and by 09:17 had my completion confirmation email from Diane Perrin.
Thank you for another smooth transaction.

Excellent service and rapid response to our request for funds. Karol Szaro was polite and professional and sorted things for us on a very timely fashion.
Thank you very much. Highly recommend More2Life and Karol!

All went very smoothly with the help of Tracy Curzon.

Asif was patient and professional and sorted the technical problem we had. He informed me of each action and was very helpful. He resolved the problem for us very quickly.

The process was easy from beginning to end. Jamie Leach was our advisor and made things clear and was helpful throughout.

The new online draw down facility is so easy and quick Karol Szaro was very efficient and polite

My call was dealt with in a clear and efficient manner by Lucy Robinson who was cheerful and patient with a hard of hearing customer. I would be happy to call her again if I needed to deal with her company again

I always enjoy speaking to a competent well mannered call handler . I makes such a difference when excellent knowledgeable service is received

The new online drawdown service is great, easy to use and much quicker!
Karol Szaro was polite and friendly when he rang to let me know when the funds would be in my account and so far all has gone smoothly.

Great company. Extremely efficient, swift and understanding throughout the process. Diane, Jake and the team have been amazing. Wouldn’t hesitate recommending them to anyone.