I made my request on line, I followed it through by receiving information by email. I received a call confirming it was me . Once my form was signed and sent back I received the funds in my account... Voir plus
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Lisez les avis des autres
The whole experience was very easy and clear to understand. Every step was explained clearly with a kind and respectful understanding. There were regular updates of each process and short courtesy cal... Voir plus
It's not always easy to choose the right company when you've made a large financial decision such as equity release. A year ago we decided upon Pure Retirement to assist in our arrangements. Sin... Voir plus
The request I made for drawdown funds proceeded without a glitch. It did take a bit longer than I anticipated but in retrospect I feel the security was solid which I like. All round good job.
À propos de l'entreprise
Écrit par l'entreprise
Pure Retirement Ltd For Customers. Pure Retirement was founded on the belief that everyone deserves to enjoy their later years. Equity release allows homeowners to access the funds in their property so they can enjoy the retirement they deserve. Choosing to release money from your home is a big decision so we only accept applications from fully qualified equity release advisers, making sure that you receive full advice on all of your options. We follow the FCA specific financial services standards ensuring our products and services are aligned, giving you the confidence in your policy with Pure. Trustpilot is not a place for reviews with regards to equity release as a whole, but more a reflection on the service we provide as a business to our customers, that have sought to release equity from their homes as part of a guided decision-making process. We are not affiliated with advice given from your financial adviser, but simply we are the lenders for lifetime mortgages.
Coordonnées de contact
3175 Century Way,, LS15 8ZB, Leeds, Royaume-Uni
- 0113 3660 599
- marketing@pureretirement.co.uk
- pureretirement.co.uk
4,7
Excellent
520 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent administration and contact
17 juin 2026
Avis spontané
Great customer service
Everything went smoothly, all questions answered, very friendly and professional
15 juin 2026
Avis spontané
I made my request on line
I made my request on line, I followed it through by receiving information by email. I received a call confirming it was me . Once my form was signed and sent back I received the funds in my account within 4 days
8 juin 2026
Avis spontané
They are always so helpful and easy to…
They are always so helpful and easy to talk to,
they made the whole process easy.
Everything is explained in detail and all questions answered which made it a stress free process.
11 juin 2026
Avis spontané
Good efficient service and very helpful
Good efficient service and very helpful
9 juin 2026
Avis spontané
Excellent communication and very…
Excellent communication and very professional.
5 juin 2026
Avis spontané
Always helpful an always friendly an…
Always helpful an always friendly an always call when they say they will
5 juin 2026
Avis spontané
Matthew Philips snd Rebecca’s…
Matthew Philips snd Rebecca’s considerate and professional services
5 juin 2026
Avis spontané
Exorbitant interest
My Dad used this service to release £35,000, he’s sadly now passed away and I’m dealing with his estate. The amount due to repay now stands at an eye watering £120,000! The balance increases by approximately £700 per month. I urge anyone considering this service to look in to in throughly, the interest is exorbitant, license to print money.
5 juin 2026
Avis spontané
Réponse de Pure Retirement Ltd
Thank you for taking the time to leave a review, and we’re very sorry to hear about your loss. We appreciate this must be a difficult time, and that dealing with financial matters can add further stress.
We understand your concern regarding the loan balance. Lifetime mortgages are long-term products with no required monthly repayments, so interest accrues over time and compounds. This can lead to the balance increasing, particularly over a longer period.
At the outset, these features and their potential impact over time should be explained by a qualified financial adviser, along with whether the product is suitable for individual circumstances.
If you would like to discuss your dad’s account in more detail, please contact us at customerfeedback@pureretirement.co.uk, and we’ll do everything we can to help.
Excellent communication from start to…
Excellent communication from start to finish and the cash release only took a few days despite there being a bank Holiday weekend.
1 juin 2026
Avis spontané
Prompt Service
The process of borrowing more funds from my drawdown reserve was fully explained to me and the required amount was paid into my account within two weeks of my application.
29 mai 2026
Avis spontané
Drawdown fund request
The request I made for drawdown funds proceeded without a glitch. It did take a bit longer than I anticipated but in retrospect I feel the security was solid which I like. All round good job.
26 mai 2026
Avis spontané
Pure Retirement are experts.
Pure Retirement are experts in their field, the services they offer are excellent and their staff are extremely knowledgeable, professional and friendly without being pressuring. Highly recommended.
19 mai 2026
Avis spontané
Cash release
Always a pleasure to deal with Pure Retirement. The process of accessing funds from my cash release facility was as ever, smooth, swift and very efficient. Customer service is second to none
13 mai 2026
Avis spontané
Excellent service
Have used Pure Retirement twice now and both times had excellent service, very speedy & very professional
1 mai 2026
Avis spontané
Prompt answers to my questions and…
Prompt answers to my questions and equally prompt on dealing with my request
9 avril 2026
Avis spontané
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