Morgan Sindall Property Services Avis 

Not even worth 1 Star. The most infuriating people to deal with. Completely incompetent and rude.

They are subcontractors for Walthamstow Council (Why does the council pay these clowns?) and are responsible for repairing the council owned roof of my leasehold flat.

The roof has a massive hole in it that is coursing water through my ceiling every time it rains. It's been 70 days since I first reported the problem to them and they've done nothing so far. I have called them 16 times (waiting on hold for 30mins plus to speak to them) and they just fob you off and say "it's under control, maybe call back next week"). The people in their call centre have serious attitude problems and are repeatedly rude and patronising.

I've requested to talk to a supervisor three times and been given vague assurances that I'd get a call back later from a them. I've not had any communication so far.

I'm genuinely confused as to how they're in business with this level of consistently terrible service. I can only assume the council is unaware of just how incompetent they are.

I look forward to the generic, meaningless copy-and-pasted response from them below.

They came around to fix the toilet but completely bodged the job left the ball valve dripping and no overflow installed.Ended up in fixing there fix myself. Not recommended this company and can't see why Councils use them as all they do is bodge the job applying bodge upon bodge.

If I could give zero I would never complete the job they are meant to complete they just patch over the cracks instead of doing the job properly absolute cowboys the complaints person was supposed to phone me yesterday and still no phone call they have absolutely no care at all

More contact with these cowboys Council flat leaking waste water into my flat but because we are private they are not interested in sorting this out. I have lost track how many people and sub contractors these have sent to "look" as this leak in the flat above. Every day we are having to clean up sewage water from the flat above and the smell is unbearable. We have an almost 2 year old in our flat but this seems to make no difference maybe these cowboys are waiting till the whole ceiling collapses or the whole flat floods with sewage so they can make more money. This is not a third world country but it sure feels like I'm living in one!!!!

On two consecutive occasions, this company cancelled my appointments on the day. I told my landlord that I refused to allow them a third appointment to which they agreed and another contractor was given the job.
My landlord booked Morgan Sindall again today for another repair, and yet again they cancelled on the day of the appointment.
Do yourself a favour and choose a reliable property service and don't touch this lot.

A huge thank you to Mark and James for replacing a broken fence, giving me back privacy and security.
Both workmen were extremely polite, professional, efficient and extremely tidy. Excellent job done. You are an absolute credit to Morgan Sindall.

I regret not having your name when you visited our flat in the Churchill Gardens SW1 area, plumber.

Thanks to your Morgan Sindall plumber's excellent work on the leak under our bath in a small bathroom, we are able to use our bath every day without any worries when it's going to leak. Thank you.

Morgan sindall flooded me out twice over the last 2 years, ruined my musical instruments with the flooding, ruined my carpets, I was in the dark for 2 months with the light removed from the bathroom, flooded out my living room, due to the utter incompetence of the Moron Sindal repair team in the flat above, made my life complete hell over 3 days the first time in july 2022, and then the same again in july 2023, their management team absolutely suck, also the email does not work, you waste time on the phone only to be hung up on, so I think its time to get organised and put a class action together and force the uk councils to terminate their contracts and give the contracts to companies that will do the jobs properly, Im sick to the back teeth of Morgan Sindall, I have lost work because of morgan sindall, they waste your time on the phone, then it hangs up, they just make appointments without consulting you, the company is run by morons, a 5 year old do a better job organising the teams to make the repairs, morgan sindall is unfit for purpose, these people have no moral compass and must be held accountable. So the best way forward now is we all mobilise and put a class action together and force the uk gov and councils to teminate the contracts and give the contracts to companies that will do the job.

@morgan sindall dont bother trying to fob me off in the comments with the contact bs, as not interested I want to bring you down through the courts, enough is enough.

UPDATE

The managers who handle bookings, the surveyor and supervisor are completely incompetent!!

So after moron sindal's administration made an appointment for me without contacting me to she dual a suitable date and time for their staff to do the job and booked 4 hours when it was an all day job and needed 2 people, but due to the incompetent mis management at Moron Sindal and the utter incompetence of the surveyor supervisor and manager, yet again they wasted my time and did not carry out the work they where scheduled to do, totally wasted my whole morning and cost me more time and disruption of my life, Moron Sindal, are un fit for purpose. it has been 8 months since the 2nd flood, these people are utterly stupid and incompetent and un fit for purpose.

Any way if any one want to team up with this class action I am putting together against Moron Sindal as they are a total bunch of morons!!

Just go on truth social or gettr or gab and look for @patitude, add and DM me.

Together we can force the governments and councils to terminate Moron sindal's contracts and hire competent smaller companies.

look what we the people did with boycotting companies like budweiser disney, and other giant multi national companies, around the world for treating their customers like utter crap and thinking that their customers are stupid, they messed around and found out!! FAFO!!

We the people should stand up to these criminal companies that do not care about their customers and cause unnecessary distress and suffering.

Together we have the power to wipe billions of their market cap and share price.

We the people have the power to teach these morons a lesson they will never forget, and we should act upon this especially as it is an election year and politicians are more likely to act upon a petition to terminate the contract the governments and councils have with them. A company contracted by government and councils should not be causing misery and suffering of the people they are carrying out repairs for.

We have to make an example of these crooks making peoples lives a misery with shoddy workmanship, not turning up, wasting peoples time, destroying peoples property with flooding and other damages and not compensating people for the utter damage and disruption to their lives. moron sindal are a bunch of 5 knuckle shufflers!!

@moron Sindal property service apologist!!

nothing gets done you say escalate and nothing happens!! Moron Sindal's bookers make appointments without consulting and hide behind text messages with a data mining link!! I have all of the job numbers dates etc which I will be using as evidence, I have read all of the horror stories and reviews from other people who have been treated like complete rubbish!! You have to be taught a lesson you will never forget. No more excuses!! Legal action is the only way now!! Enough is enough.

I would like to report my repair on line but as usual I can’t even get started I always use the same email and password but it just wont let me in it’s all such a waste of time it’s supposed to make life easier it more frustrating

Wouldn’t come out to my property out of house despite having no heating. I have 4 children in this house one being a 7 month old baby to be told there too busy and to call in the morning .

Thank you to Electrician Steve & his young lad Matt for installing my shower. They were both happy and very polite. They got the job done promptly and worked fantastic as a team. To be honest i have never had any problems with any of your workman or their quality of work. I must be living in a good area. Thank you.

We have now been without hot water and heating for the past 4 days, due to this company condemning our main system water cylinder in the loft.
Apparently the part was only ordered on the 4th even though they condemned the cylinder on the 2nd.
They have dropped us 2 little heaters of to run a 4 bed 3 story house, we've asked for more but Morgan Sindell are saying they have dropped us 4 heaters of, even took photos of the 2 they dropped of.
Electric is running away with itself and we're on pre payment meter
They don't know when the cylinder will be in so we don't know how long we're going to be without water & heating now

I have emailed you back at 3.19 this afternoon

I have had no hot water or heating in my property since late Christmas Day. As yet an heating engineer who is qualified to work with oil boilers has failed to attend although I have been told the necessary part has been ordered but no delivery date or indication when the repair will be undertaken. The absolute lack of communication, failure to respond to countless phone calls, complete lack of my empathy for my situation beggars belief. I have emailed to the link you supply via your replies on here but have yet to recieve a response. Absolutely shocking

How refreshing to have a workman who is polite, funny and knows exactly what he is doing - thank you for fixing the door and windows - Happy New Year

The the plumbers or the gas engineer they don’t finish the job and instead of coming the following day, they will close the job and they will tell you to raise the job again, and I’ve been waiting for two weeks just to fix the heater that they messed up, and the promise you they will show up, they will never and the Customer Service would fill you with false hope, time and Ivan had Yta for five days

Again another complaint I'm sorry to say. Don't know how much room this company needs! Living on a one way system and they have literally taken over the tiny bit of road that we had left. It's not much room for cars etc and having to drive over pavement to get past but heaven forbid if an emergency vehicle had to get past. And I have a photo of the very limited space.

Been waiting at home today for a rescheduled appointment (from November) to complete works on falling render and damp, first reported in August 2023. We had a text update yesterday to say an MS engineer would be attending our property today. No one showed up so I rang MS (25mins on hold) to be told the engineer is now on holiday(!!!!!!!) and they have rescheduled (without informing us) for 11 January. I'm stunned.

Reported a leak on 5th October, got a plumber round 2 weeks later - he refused to do anything as we have an asbestos tank, had to keep calling - was advised that a manager would call - never received any, finally was advised that today 14th December it would be sorted, plumber arrived and refused to do the work due to the same asbestos tank being there, a plaster turned up also to fix ceiling - opened my front door to a face full of smoke as he was smoking - advised him plumber has done nothing - he then left as well, call several times to try and find out what is happening and at this point I still have received no calls, still have a huge flow of water leaving my house and this is day 49 - what a complete JOKE this company is

2 times I was wait on the phone I was number 3 to start when I got to number 1 then you put phone down I then called again and same thing happened is this away of not getting the council tenants work done by your company

Let me tell you the truth. Not a story.
I have 70 year old zinc square gutters. They leak leak leak.
Fourteen years ago a piece of soffit head me on the head . They replaced soffit then with wood. I quaffed above it then. I. June this year pieces on the new replaced soffit of WOOD fell.. Fourteen years later
Only to be covered by plastic.
The wet rotten soffit not taken down. Now the rotten wet wood. Can not breath or drain. There Will be a total collapse. So everyday now.. There is a possibility of a large piece of soffit heading me on the head.
A photo of this review will be taken for future claims inam sure tom come..