Morgan Sindall Property Services Avis 

Contacted twice in 1 day with two different appointment days and times. Then received a message to say it was cancelled and rescheduled to 22 December. I was given 02039858221 to call back to change if not doable. They've hung up 4 times on the phone today. You have a contract with our local authority and you treat people disgracefully. I'm glad they'll be getting rid of you. Absolutely appalling business and customer service. They have contempt for residents.

I have been waiting 6 months for the leak in the flat above's balcony to be fixed. The leak in the balcony above is leaking into my kitchen below. Everytime I ring I get told that Morgan Sindall are waiting for Basildon council to approve the cost for the scaffolding. I am told they will ring me back but no-one does. I am really concerned that the kitchen ceiling will collapse.

The man on the switchboard virtually called me a liar, but apart from him the man who came to lay my flooring who was very helpful, made a beautiful job of my new floor, the job in the end took 4 days, I was kept informed by the workman each day on the progress and he was respectful and caring with the way he completed the job he did.

Easily the worst company to exist. I've had no hot water for a month and they've had gas engineers,plumbers and electricians all come out and say different things. Not one of them have a clue what they are doing. This isn't the first time I've had such dreadful experiences with them and I don't know how they are even continuing to exist. They will go into receivership and go out of business.

As a Westminster contractor MS are contracted to undertake annual gas safety inspections. They seem unable to fulfil this commitment so now write to the tenant offering an appointment and the tel number they give you to rearrange if not suitable is not a valid number. When you then rearrange through the Council they fail to turn up. Council says they are short of engineers.

Came to look at the job and said they would be back. When i rang to ask when they were coming back, a surprised person asked if i had not been told and told me the date. The didn't come, rang again got another date did not come. No phone call to say the were not coming, no idea when the next time they intend to come because they don't inform you.

Can’t get through I have an emergency and the phone just keeps ringing then cuts off I’m so frustrated

Main house door would not be opened and stranded with 4 kids in dark, cold weather, no access to toilet as kids finished school. Raised a fault at 1520 , rude female operator as stated to go somewhere else to use toilet , no compassion and no welfare of a vulnerable family with an autistic child. Its 1828 and no contractor is to be seen.
Finally , technician arrived at 1945 and replaced a defective door key barrel-Very grateful to the guy but the female operator should be disciplined for arrogance, dismissivecand careless employee

i am a longhurst tenant phoned in my repair on the 3rd nov 2023 told someone would ring me within 48 hours to arrange a apointment but got go call then rang again on the 9th nov 2023 my details added to call log for a call back no call back rang again today and told i will get a call back within 48 hours. bet i dont get a call back. come on morgan sindall sort yoursef out before you lose the contract with longhurst.

This company needs to be investigated. I’m pretty sure it’s 2023 and we have rights to a safe home. We’re stuck with these cowboys that don’t seem to do anything. Hopefully my housing provider will change as if this company carry on I can see so many law suits. Never ever live in a home where these people are the contractors!!

A big thank you to Lucy and Ricardo at Morgan Sindall Basildon this morning for resolving a worrying issue so promptly, politely and helpfully. After a negative start with a miserable, male phone operative, I rang again and Lucy resolved the issue straight away. Two hours later Ricardo physically rectified the problem. Both applied amazing customer service this morning. Thank you both

I am a Westminster council tenant. All my dealings apart from one have been utterly pathetic. Rubbish landlords who employ a rubbish property maintainence company who employ unskilled labour to do skilled jobs.

Terrible.
Appointments book, no one arrives, emails sent in to complain and speak to a manager, no response.
Work booked for 2 days, to be told on the day (after weeks of booking) that they will not be coming, they have changed jobs.

Morgan Sindall carried out works to my property on behalf of the council. On two occasions they put my son’s life at risk where it could have killed him. Leaving a 12inch saw blade on the floor with a crawling toddler and turning the radiator on full next to his cot, radiator in the bedroom is never switched on. This is Not acceptable, insurance claim put through due to the damage done to my property after a burst water pipe and the unprofessional workmanship. How they are still trading is beyond me.

Had to call out Morgan Sindall property Services for a broken shower sealing switch. Engineer/ Electrician turned up not even an hour later. Fixed within the next hour. Top job again from a qualified Morgan Sindell Engineer/Electrician. Very satisfied with the top service.

We are unfortunate enough to have a property where the exterior is "maintained" by Morgan Sindall on behalf of the council. For the past year and a half there has been water coming into out property from a pipe which also cascades water down the wall of the council Tennant below.
Morgan Sindalls most recent attempt to support was to send a sub contractor round to assess the pipe. This was 13/09/23. I have had to call weekly to chase this. Still no report.
This is in addition to 2 other instances of water ingress which they also took nearly 6 month a piece to rectify.
An absolute shambles of a company.

Have had a mouldy, leaking wet room flooring for over a year. Repair has failed to be done! Work men are useless and all do the same thing, repairs team over the phone send tenants on the run around and never get back to you.
Worst company I’ve ever experienced!

Extremely bad service. They don’t keep up with the appointments and keep postponing. Frustrating and draining. I don’t want them to step in my property if possible.

Stupid driver was driving in winsford 20/10 at 16.40 van Number DN23MPY and nearly hit our car i was driving with kids he just turned without an indicator. If you leave early you would not be running late mate.there are many vulnerable people on road. Hope he does the same s*** in his job aswell.

What a great experience had my bath panel sorted .
Very professional