Poor fact sheet and product risk transparency e.g. if filtering on global fixed interest products, in most cases cannot see in what countries the “global” bonds are issued and the denominated currency... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The reviews of individual stocks, funds and ETFs are good. Their suggestions for investing are so-so, touting a good dividend payor who hasn't increased its divdend in years! But the real problem is... Voir plus
L'entreprise a répondu
Abysmal experience. New "improvements" were the opposite. They have no idea what advisors need. Inconsistent quality of data, brutal search refinement capabilities. Finally, I gave up. Went to canc... Voir plus
L'entreprise a répondu
Just deplorable level of customer service as a Financial Advisor. Links were constantly down to Custodian, and third-party vendors. Spent ALL of my time trying connect Morningstar back to vendors a... Voir plus
1,7
Mauvais
135 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Morningstar for such a large global are atrocious
Morningstar for such a large global outfit are an absolute mess and disgrace . Subscription is supposed to include detailed Analysts and research data which I am paying for. However the system info broke down 4 months again and despite constant promises it would be fixed and a top team are working on it, nothing has happened. All requests to treat the matter as a Complaint are completely ignored. Must be one of the worst Customer services organisations on the planet. The same info system has broken down 6 times over the past few years, you get told its your system at fault, it never is ! They have to repair it in the end every time. Dont touch with a bargepole, appalling organisation
22 avril 2024
Avis spontané
Réponse de Morningstar
Thank you for getting in touch and letting us know about the issues you’ve experienced with our support. We’re genuinely sorry to hear that your expectations weren’t met, and we understand how frustrating this must have been.
Providing excellent support is a top priority for us, and we clearly didn’t meet that standard on this occasion. We’re working hard to ensure our team is better prepared to assist you in the future.
If there’s anything we can do to put this right, please don’t hesitate to contact us at ukretailsupport@morningstar.com. We really appreciate your patience as we work to improve.
Thanks again for bringing this to our attention.
Regards,
Morningstar
Utterly Hopeless Service (Took 2x subscription and seem unable to refund)
Website has no facility to subscribe if you've already had the free trial. Only solution was to phone (yes, phone) where eventually (a day or so later) someone took my credit card details, then told me there was a systems problem and would phone back. Needless to say they didn't, and I discovered they'd taken 2 premium subscription payments - and the website still had me at the free subscription. After calling them again, I had to submit a copy of my bank statement (yes, really!). Still no communication from them - I'm now going to have to get the bank involved to recover the funds. DO NOT WASTE YOUR TIME
5 avril 2024
Avis spontané
Réponse de Morningstar
Thank you for getting in touch and letting us know about the issues you’ve experienced with our support. We’re genuinely sorry to hear that your expectations weren’t met, and we understand how frustrating this must have been.
Providing excellent support is a top priority for us, and we clearly didn’t meet that standard on this occasion. We’re working hard to ensure our team is better prepared to assist you in the future.
If there’s anything we can do to put this right, please don’t hesitate to contact us at ukretailsupport@morningstar.com. We really appreciate your patience as we work to improve.
Thanks again for bringing this to our attention.
Regards,
Morningstar
Absolutely useless customer support. Don't waste your money.
Absolutely useless customer support. Portfolio performance tracking price lookup fails to return a quote for a fund, the result being the whole portfolio performance cannot be monitored. Have raised it and escalated it over the past 3 moths or more. No updates provided unless chased and no fix provided. They are clearly not working on it. CEO was appointed because he's an excellent leader. Not from where I'm sitting.
9 avril 2024
Avis spontané
Réponse de Morningstar
Thank you for getting in touch and letting us know about the issues you’ve experienced with our support. We’re genuinely sorry to hear that your expectations weren’t met, and we understand how frustrating this must have been.
Providing excellent support is a top priority for us, and we clearly didn’t meet that standard on this occasion. We’re working hard to ensure our team is better prepared to assist you in the future.
If there’s anything we can do to put this right, please don’t hesitate to contact us at ukretailsupport@morningstar.com. We really appreciate your patience as we work to improve.
Thanks again for bringing this to our attention.
Regards,
Morningstar
Your subscription form won't let me…
Your subscription form won't let me subscribe, so that's a bad start.
6 avril 2024
Avis spontané
Réponse de Morningstar
Thank you for taking the time to share your feedback with us. We always appreciate hearing from our users, as it helps us understand what’s important to you and how we can improve.
We understand that certain features or functionalities are important to you, and we’re continuously working to enhance our platform. Your comments and suggestions have been shared with our development team for consideration in future updates.
We’re always striving to improve, and your feedback is invaluable to that effort. If you would like to speak to one of our team members, please don’t hesitate to contact us at retail-intl-feedback@morningstar.com.
Thanks again for helping us improve!
Regards,
Morningstar
I think they increase the price when it… Utter waste
I think they increase the price when it goes up, and lower it when the price goes down, do we need equity analysts to do that?
Their projections are so short-term term hence they keep on changing things, imagine buffet followed Morningstar he would have gone broke by now lol
Good analysts must be able to stand their ground on their valuation despite huge temporary irrationalities, I have never seen that for example when Meta crashed they hurried to lower valuations, when stock went up they rushed to increase valuation come on give me a break...
Even China's equity analyst is a complete joke, one week she suggested BABA, JD, and PDD, and the next week she suggested TEMU, JD, and BABA, so what if any investor wanna follow their advice supposed to do? Change stock week by week? lol
13 mars 2024
Avis spontané
Analysis is useful but the site has…
Analysis is useful but the site has frequent technical problems. They often last for weeks without being fixed Currently the portfolio functionality requires clearing your browser memory all the time.
10 mars 2024
Avis spontané
Réponse de Morningstar
Thank you for taking the time to share your feedback with us. We always appreciate hearing from our users, as it helps us
understand what’s important to you and how we can improve.
We understand that certain features or functionalities are important to you, and we’re continuously working to enhance our platform. Your comments and suggestions have been shared with our development team for consideration in future updates.
We’re always striving to improve, and your feedback is invaluable to that effort. If you would like to speak to one of our team members, please don’t hesitate to contact us at ukretailsupport@morningstar.com.
Thanks again for helping us improve!
Regards,
Morningstar
Ok advice. Poor customer experience.
Not saying the advice on the website is terrible, but any website that forces you to call them, wait on hold and talk to two people to cancel or hold a membership subscription is annoying and feels like a scam. Being that the trust is an essential part of financial advice, this turns me off them. The idea of returning to them is extremely unlikely after this experience with their customer service.
Just putting it out there. It took 11 months for them to respond on trust pilot too…
29 février 2024
Avis spontané
Réponse de Morningstar
Thank you for getting in touch and letting us know about the issues you’ve experienced with our support. We’re genuinely sorry to hear that your expectations weren’t met, and we understand how frustrating this must have been.
Providing excellent support is a top priority for us, and we clearly didn’t meet that standard on this occasion. We’re working hard to ensure our team is better prepared to assist you in the future.
If there’s anything we can do to put this right, please don’t hesitate to contact us at joe@morningstar.com. We really appreciate your patience as we work to improve.
Thanks again for bringing this to our attention.
Regards,
Morningstar
Professional Advisors Against Morningstar
Truly, they don't deserve any star. I own a professional registered investment advisory firm and can tell you we are just as frustrated, if not more, than the investors writing in on Trustpilot.
At one time Morningstar was the gold standard. Now they don't even deserve to be in the lead (Pb) standard. Kunal Kapoor and the rest of the social revolutionaries are more interested in communist concepts such as ESG and EDI. They are committing corporicide in my opinion.
15 novembre 2023
Avis spontané
Charging for closed accounts and refusing full refunds.
Closing your account doesn't stop them from charging your card at renewal time without notice. When I called for a refund they admitted I didn't have access but refused refund the entire amount. I am going to initiate a chargeback and have the bank block them. Also the site was frequently down and it was full of broken links to their own content. It was not useful in my case.
28 septembre 2023
Avis spontané
Réponse de Morningstar
Thank you for getting in touch and letting us know about the issues you’ve experienced with our support. We’re genuinely sorry to hear that your expectations weren’t met, and we understand how frustrating this must have been.
Providing excellent support is a top priority for us, and we clearly didn’t meet that standard on this occasion. We’re working hard to ensure our team is better prepared to assist you in the future.
If there’s anything we can do to put this right, please don’t hesitate to contact us at joe@morningstar.com. We really appreciate your patience as we work to improve.
Thanks again for bringing this to our attention.
Regards,
Morningstar
The Wreck of Morningstar.com
M*.com has now been almost entirely dismantled. Their new Investor has not been populated with many of the capabilities that were on M*.com. For example, where did all the tools go??? Both fund and ETF tools like "Similar Funds" etc. aren't anywhere to be found. Investor pages crash all the time and have to be refreshed and the popup graphics you were looking at have to be recreated. Portfolio is worse than it was on M*.com and it freezes and crashes. I've been a premium subscriber for more than 15 years and this is the lowest point, the worst service, that I have ever seen at M*. I'm not renewing because Yahoo finance can do everything better for free. Even more irritating is the Help function is now offloaded to a community website and you have to join that to look up any help. What happened??? Did M* layoff all their geeks? What a crappy way to provide help -- this isn't Quicken for chrise sake.
RIP Morningstar.com.
25 septembre 2023
Avis spontané
Réponse de Morningstar
Thank you for taking the time to share your feedback with us. We always appreciate hearing from our users, as it helps us understand what’s important to you and how we can improve.
We understand that certain features or functionalities are important to you, and we’re continuously working to enhance our platform. Your comments and suggestions have been shared with our development team for consideration in future updates.
We’re always striving to improve, and your feedback is invaluable to that effort. If you would like to speak to one of our team members, please don’t hesitate to contact us at joe@morningstar.com or give us a call on +1 312 424-4288.
Thanks again for helping us improve!
Regards,
Morningstar
Not possible to cancel Morningstar Dividend subscription
My subscription to Morningstar Dividend Investor was renewed without my agreeing to it. They promise on their website to stop the subscription any time you want and reimburse the money. But there is no replies on emails.
Strange because this it such a well known name but it seems to be a subscription scam.
Do not take a subscription!
1 août 2023
Avis spontané
Réponse de Morningstar
Thank you for getting in touch and letting us know about the issues you’ve experienced with our support. We’re genuinely sorry to hear that your expectations weren’t met, and we understand how frustrating this must have been.
Providing excellent support is a top priority for us, and we clearly didn’t meet that standard on this occasion. We’re working hard to ensure our team is better prepared to assist you in the future.
If there’s anything we can do to put this right, please don’t hesitate to contact us at newslettersupport@morningstar.com. We really appreciate your patience as we work to improve.
Thanks again for bringing this to our attention.
Regards,
Morningstar
Truelly appalling customer service
The service I have had from the global contacts/data questions/global product support team has been truely appalling. In setting up a product a/c I was required to reset p/w, link never gets sent - I have emailed the above team about 10x over the last 3 months, and keep being told this is being looked at etc. I hace tried to escalate and raise a complaint, all to no avail.
This team really couldn't care less about helping their customers, as a result I will be taking my custom to another company who actually cares about their customers
14 juin 2023
Avis spontané
Réponse de Morningstar
Thank you for getting in touch and letting us know about the issues you’ve experienced with our support. We’re genuinely sorry to hear that your expectations weren’t met, and we understand how frustrating this must have been.
Providing excellent support is a top priority for us, and we clearly didn’t meet that standard on this occasion. We’re working hard to ensure our team is better prepared to assist you in the future.
If there’s anything we can do to put this right, please don’t hesitate to contact us at ukretailsupport@morningstar.com. We really appreciate your patience as we work to improve.
Thanks again for bringing this to our attention.
Regards,
Morningstar
C'era una volta Morningstar, non c'è più
Utilizzo da anni il sito Morningstar, ma da diversi mesi si sommano diverse inefficienze. Le quotazioni degli ETF non solo più rilevate da settimane, non c'è traccia dell'andamento quotidiano. La ricerca delle sicav a mezzo ISIN per alcuni giorni e ininterrottamente, non funziona e devo ricorrere ad altra società; il pagamento del canone non è lineare ma devono intervenitre loro e da mesi campeggia un banner in cui dicono di avere problemi. ...
la loro credibilità si sta sgretoando.
C'era una volta Morningstar, non c'è più ...
Ricorro sempre più spesso ad altri e mi abbonerò ad altri.
3 mai 2023
Avis spontané
Réponse de Morningstar
Thank you for taking the time to share your feedback with us. We always appreciate hearing from our users, as it helps us understand what’s important to you and how we can improve.
We understand that certain features or functionalities are important to you, and we’re continuously working to enhance our platform. Your comments and suggestions have been shared with our development team for consideration in future updates.
We’re always striving to improve, and your feedback is invaluable to that effort. If you would like to speak to one of our team members, please don’t hesitate to contact us at retail-intl-feedback@morningstar.com.
Thanks again for helping us improve!
Regards,
Morningstar
Taken multiple subscription payments
They auto renewed my "Premium" subscription , and charged me three times on the same day. Still waiting for a refund
Apparently this has happened to multiple customers
29 mars 2023
Avis spontané
Réponse de Morningstar
Thank you for getting in touch and letting us know about the issues you’ve experienced with our support. We’re genuinely sorry to hear that your expectations weren’t met, and we understand how frustrating this must have been.
Providing excellent support is a top priority for us, and we clearly didn’t meet that standard on this occasion. We’re working hard to ensure our team is better prepared to assist you in the future.
If there’s anything we can do to put this right, please don’t hesitate to contact us at ukretailsupport@morningstar.com. We really appreciate your patience as we work to improve.
Thanks again for bringing this to our attention.
Regards,
Morningstar
Couldn’t Care Less Company
Used the predecessor Plum Software very happily for seven years, the company unilaterally decided to discontinue this in favour of their latest “WealthCraft” offering, closed our software down a month before the system told us it was going to be closed (referring to a six month old email) and wouldn’t reactivate, beware current users of WealthCraft for fear that they will close that without warning. Sad to have left after so long but treated us with contempt. No customer consideration whatsoever.
31 mars 2023
Avis spontané
Incompetent and untrustworthy
My IFA moved all of my investments to this company (then named Praemium) a year or so ago. I very quickly realised that their software and administration was appalling and noticed that transactions, including one of £20,000 appeared, disappeared and then reappeared randomly, some of which were backdated months. This meant reconciliation was impossible and I asked my IFA to move to another platform. This took 8 months. In the meantime, I asked my IFA to arrange significant compensation from Praemium?Morningstar as I felt their system was not fit for purpose, and had wasted significant amounts of my time trying to work out what they were doing with my investments. My IFA negotiated a 50% reduction of all the Praemium charges for me. Unfortunately there was nothing in writing from Praemium/Morningstar to confirm this reimbursement, and subsequently I was reimbursed 50% of four months charges. If you MUST deal with this company, please make sure that you get EVERYTHING in writing!!
20 novembre 2022
Avis spontané
UNBELIVEABLE
UNBELIVEABLE - same claim of other customers -
1) My 'Account Profile' page never contains any data. I don't know when my subscription renews.
2) They auto-renewed my subscription, unknown to me. They don't warn you. There is no way to cancel the service on their site.
3) I contacted them via "Contact Us". They replay once asking me the Credit Card number to renew the subscription. No additional contacts
4) All-in-all, a slow web site and terrible customer service.
5) The Home page is full of advertaising
6) I have all my data in Porfolio Premium but I can not analyze them.
7) Morningstar decided to suspend the delivery of Monthly Portfolio Report even if it was in the cost of the subscription
30 juin 2022
Avis spontané
Réponse de Morningstar
Thank you for getting in touch and letting us know about the issues you’ve experienced with our support. We’re genuinely sorry to hear that your expectations weren’t met, and we understand how frustrating this must have been.
Providing excellent support is a top priority for us, and we clearly didn’t meet that standard on this occasion. We’re working hard to ensure our team is better prepared to assist you in the future.
If there’s anything we can do to put this right, please don’t hesitate to contact us at retail-intl-feedback@morningstar.com. We really appreciate your patience as we work to improve.
Thanks again for bringing this to our attention.
Regards,
Morningstar
Not worth the price paid, poor customer service.
Wrong?
1) My 'Account Profile' page never contains any data. I don't know when my subscription renews.
2) They auto-renewed my subscription, unknown to me. They don't warn you. There is no way to cancel the service on their site.
3) I contacted them via "Contact Us". They don't reply.
4) All-in-all, a slow web site and terrible customer service.
Update 2025-01-15: They were very quick to reply to my ratings/comments, 23 MONTHS AFTER REVIEWING !!! Unbelievable. I cancelled my subscription long ago.
14 février 2023
Avis spontané
Réponse de Morningstar
Thank you for getting in touch and letting us know about the issues you’ve experienced with our support. We’re genuinely sorry to hear that your expectations weren’t met, and we understand how frustrating this must have been.
Providing excellent support is a top priority for us, and we clearly didn’t meet that standard on this occasion. We’re working hard to ensure our team is better prepared to assist you in the future.
If there’s anything we can do to put this right, please don’t hesitate to contact us at joe@morningstar.com. We really appreciate your patience as we work to improve.
Thanks again for bringing this to our attention.
Regards,
Morningstar
As with other subscribers I have been…
As with other subscribers I have been unable to access the portfolio manager for well over a week now. All I get is, “it’s a known error”. Shocking IT.
7 février 2023
Avis spontané
Réponse de Morningstar
Thank you for taking the time to share your feedback with us. We always appreciate hearing from our users, as it helps us understand what’s important to you and how we can improve.
We understand that certain features or functionalities are important to you, and we’re continuously working to enhance our platform. Your comments and suggestions have been shared with our development team for consideration in future updates.
We’re always striving to improve, and your feedback is invaluable to that effort. If you would like to speak to one of our team members, please don’t hesitate to contact us at ukretailsupport@morningstar.com.
Thanks again for helping us improve!
Regards,
Morningstar
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