Fabulous website, I bought a costume for a 60’s theme and needed it quickly. They delivered the next day! Amazing customer service. The quality of the costume was great and everyone commented on how... Voir plus
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Initial order placed, delivery estimate 2 days. Chased after a week and told it had been lost during pick up by courier. Replacement order arranged for next day delivery. Chased that two days later,... Voir plus
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I recived My costume 48 hrs after Ordering it .Amazing faster then Amazon .I will be purchasing again .
L'entreprise a répondu
Achtung Betrug! Ich habe zwar den Artikel erhalten (allerdings auch nicht, wie versprochen nach wenigen Werktagen, hat sicher zwei Wochen gedauert und erst nach mehrmaligem Anfragen). Allerdings hat d... Voir plus
À propos de l'entreprise
- Magasin de déguisements
- Magasin pour enfants
- Magasin de vêtements
- Magasin de fête
- Fournisseur de costumes de théâtre
- Magasin de costumes allemands traditionnels
À propos de MorphCostumes
Écrit par l'entreprise
Making the Best Times Better Since 2009
MorphCostumes was founded in Edinburgh, Scotland in 2009, and our head office is still based there today. What started with the original Morphsuit has grown into a costume brand helping millions of people make parties, events and big moments more memorable.
The Original Home of the Morphsuit
We are the original makers of Morphsuits: the all-in-one costume that became a costume-party classic. Since then, our range has grown to include inflatable costumes, animal costumes, superheroes, pirates, TV and movie characters, decade costumes, kids’ costumes, masks, wigs, capes and accessories.
Costumes That Help You Make an Entrance
From Halloween and school dress-up days to bachelor and bachelorette parties, Christmas parties, festivals, charity events and themed nights out, we make costumes for people who want to stand out, get involved and make the occasion feel bigger. Our range is built for adults, kids, solo partygoers, couples, families and groups, with outfits for almost every theme, event and level of ridiculousness.
Trusted by Over 10 Million Customers
More than 10 million customers have chosen MorphCostumes for costumes that get noticed. We are proud to have grown from the original Morphsuit into a wide range of bold, funny, spooky and memorable costumes for customers around the world.
Award-Winning Costume Innovation
Over the years, MorphCostumes and Morphsuits have received recognition including the Sunday Times Fast Track Award, Real Business Future 50 Awards and Scottish Marketing Society Star Awards. We have also continued to develop original costume ideas through our in-house design and innovation work.
Over 500,000 Quality Checks Every Year
A costume still has to do the basics properly. It needs to look good, feel comfortable and hold up through the occasion. That’s why we carry out over 500,000 quality checks each year, helping make sure our costumes are ready for parties, parades, school events, nights out and everything in between.
Designed Using Over 30 Measurement Points
Fit matters, especially when you’re wearing a full costume. Each costume is developed using over 30 measurement points, helping us create outfits that are comfortable, wearable and easy to move in.
Delivery, Returns and Order Support
We offer a range of tracked delivery options for customers in the UK, US Australia and across many EU coutries, with next working day delivery available. Customers can also track orders online and use our returns information if they need to send something back. We accept major payment methods including Mastercard, Visa, Maestro, American Express and PayPal. We can also be found on Amazon
How to Get in Touch
If you need help with an order, delivery, tracking or returns, please contact our customer support team at support@morphsuits.com. To help us resolve your query quickly, please include your order number, the email address used when placing your order and your name.
Stay Connected
To keep up with new costumes, exclusive offers and seasonal launches, you can sign up to the Morphsuits mailing list or follow MorphCostumes on social media:
Coordonnées de contact
Morph Costumes. , EH8 8PJ, Edinburgh, Royaume-Uni
- 07703126046
- support@morphsuits.com
- morphsuits.com
3,7
Moyen
247 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 77 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Retoure wurde nie bestätigt, obwohl sie seit Wochen angekommen ist
Der Morphsuit war leider zu groß und ging daher selbstbezahlt per Hermes zurück nach Holland wie auf der Seite angegeben. Ich habe nie eine Bestätigung der Rücksendung erhalten obwohl diese schon Wochen her ist. Zahlungsaufforderung bekomme ich dennoch… Unverschämt!
19 avril 2025
Avis spontané
Retouren nur kostenpflichtig in die Niederlande und mit eigener Recherchenarbeit möglich
Das bestellte Kostüm passte nicht, weshalb ich es retournieren wollte. Im Paket war jedoch keine Information, wohin dieses soll. Geliefert wurde von Maersk aus Duisburg, was daher als Retouren-Adresse ausschied. Vor zwei Wochen habe ich daher eine Anfrage per Mail geschickt, bis heute aber keine Antwort erhalten. Im Kleingedruckten habe ich auf dem Retourenzettel einen Link auf die britische Seite entdeckt. Demnach soll ich es nach Leeds schicken, was ja vollkommener Quatsch ist. Also schaute ich nochmal auf der deutschen Seite. Demnach soll ich es an eine Adresse in den Niederlanden schicken und es wird empfohlen, das ganze mit Sendungsverfolgung zu machen. Bei DHL kostet das 14,49€! Das Kostüm kostete nicht mal 40€. Ich finde das schon nahezu betrügerisch! Die Leute sollen erst gar nicht auf die Idee kommen, Waren zurückzuschicken. Ich werde dort nicht mehr einkaufen und würde es auch sonst keinem empfehlen.
27 février 2025
Avis spontané
Ho effettuato l’ordine pagando una…
Ho effettuato l’ordine pagando una percentuale in più per avere una spedizione più veloce ma tutt’ora non ho ricevuto nulla. Come posso fare?
25 février 2025
Avis spontané
Réponse de MorphCostumes
Salve, ci dispiace che il suo ordine non sia arrivato in tempo, ma il nostro servizio clienti è sempre in grado di aiutarla in questi casi. Sul nostro sito web è disponibile un modulo di contatto.
Nell'improbabile caso in cui un ordine venga consegnato in ritardo, siamo sempre lieti di offrire un rimborso delle spese di spedizione.
NO LLEGÓ PAGANDO EXTRA POR ENVÍO
Hice el pedido el 25 de febrero pagando 12,95€ para que llegara en 24/48 horas. Hoy 28 de febrero sigue en Holanda y en DHL me informan de que no lo han enviado como urgente. Poco serios y no hay forma de contactar con ellos. No pidáis nada aquí!
25 février 2025
Avis spontané
Réponse de MorphCostumes
Hola, gracias por tomarte la molestia de dejarnos tu opinión y lamentamos que no estés satisfecho. Sin embargo, hay varias maneras de ponerse en contacto con nosotros para obtener ayuda con un pedido, incluyendo el formulario de contacto en nuestro sitio web, a través de correo electrónico directo o mensajería con nosotros en Instagram o Facebook.
Nuestros registros muestran que recibiste un reembolso completo debido a la entrega tardía sin tener que enviar nada de vuelta.
Wish I can give it a 0 they never send…
Wish I can give it a 0 they never send me my order, I emailed them many multiple times and never received anything but an excuse about my order being lost at shipment and how they can send me my refund but never received anything!!! I even DM them on instagram multiple times and they blocked me after I show them the proof of my order and email about my refund. All I want is my refund back and they didn’t even receive my refund.So to everyone don’t ever buy an item here. They are a bunch of scammers!
24 octobre 2024
Avis spontané
Réponse de MorphCostumes
Hi Willie, thanks for taking the time to leave us feedback. We're sorry to hear you had a bad experience, however our policy is to refund any orders lost in transit and this was processed for you last November. The decision to block you on Instagram was made after your messages became increasingly aggressive and expletive-ridden. While we endeavour to deliver the best customer service possible, we do not tolerate abuse of staff members.
Updated review. I did get a response!
UPDATE: I contacted them through another email. They responded straight away and my refund came through in a few days. PREVIOUS review. A total scam company!! I ordered an outfit which was no good and overpriced so I sent it back. I have emailed 3 times chasing my refund but after 3 attempts at contacting them I haven’t received a single response. I sent with proof of postage so I can see it was delivered back to them on the 5th February. It’s now the 25th of February and still no response or refund!
5 février 2025
Avis spontané
Réponse de MorphCostumes
Hi Jo, thanks for taking the time to leave a review. We're sorry to hear you had a bad experience when buying from us, but we aim to respond to all messages within 24 hours (except on weekends). We can see that you received your refund shortly after the first message we received from you - it seems likely that you may have used either an incorrect or out of date email address to contact our customer service team. In the future, it's best to always use the contact form on our website.
Vollkatastrophe
Vollkatastrophe, Hände weg. Ich habe ein Kostüm bestellt, dass angeblich Größe 44-46 war. Ich bin noch nicht einmal in das Kostüm reingekommen (normalerweise trage ich Gr.42. Meine Tochter (Gr.38) fand es an den Armen zu eng. Trotzdem wurde sich geweigert, ein Retourenetikett zu schicken. Daher konnte ich, da der Versand nach Holland ging, über 20 Euro Rücksendegebühr bezahlen.
19 février 2025
Avis spontané
Réponse de MorphCostumes
Hallo, vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung zu hinterlassen. Es tut uns leid zu hören, dass Sie mit Ihrem Kauf nicht zufrieden waren, aber unsere Rückgabebedingungen auf unserer Website besagen eindeutig, dass Sie für die Rücksendekosten verantwortlich sind, wenn Sie ein Kostüm bestellen, das nicht passt. Dies wäre anders gewesen, wenn Sie eine andere als die bestellte Größe erhalten hätten.
Schlechte Qualität, undurchsichtige Website
Ich kann mich den schlechten Bewertungen hier nur anschließen - Morphsuit bestellt, unterirdische Qualität erhalten (Farbe war auch weit entfernt von der abgebildeten). Lange versucht herauszufinden, wie das mit der Retoure funktioniert. Den Kundenservice kontaktiert, und um eine Rückerstattung der Rücksendekosten wegen dem gravierenden Farbunterschied gebeten. Die Bitte wurde abgelehnt, ich hab die Bestellung trotzdem auf meine eigenen Kosten in die Niederlande zurückgesendet.
9 février 2025
Avis spontané
Réponse de MorphCostumes
Hallo, vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung zu hinterlassen. Es tut uns leid zu hören, dass Sie eine schlechte Erfahrung gemacht haben. Informationen zur Rückgabe finden Sie auf unserer Website unter morphsuitsdeutschland.com/delivery-returns
Ihr Artikel war nicht für eine fehlerhafte Rückgabe geeignet, da er nicht defekt war.
Yeseeeeeee
9 décembre 2024
Avis spontané
Réponse de MorphCostumes
Hi Felix, thanks for taking the time to rate us. We're going to assume from your review that you're happy with your order :)
Amazing Customer Service
The customer service that I received with any issues I had were amazing. The quality of the material amazing and it fits perfectly and was perfect for what I needed it for. I will definitely be ordering again in the future.
8 août 2024
Avis spontané
Réponse de MorphCostumes
Thank you so much for your kind words and for taking the time to leave a review Harry. We're very happy to hear you enjoyed your order.
My experience was fantastic top quality…
My experience was fantastic top quality costume my son looked amazing in his alien/astronaut suit,I would recommend this company to others
31 octobre 2024
Avis spontané
Réponse de MorphCostumes
Hi Natasha, thank you so much for taking the time to leave us a review. We're delighted to hear that your son liked his costume :)
fantastic website
fantastic website, I purchased morphsuits years ago and recently a halloween one. Quick delivery very happy I will be back.
3 décembre 2024
Avis spontané
Réponse de MorphCostumes
Hi Stuart, thank you so much for taking the time to leave a review. We do love a repeat customer :)
The item ordered was exactly as…
The item ordered was exactly as advertised but I didn't get the sizing correct. Nevertheless their refund policy is very much on point. I had no problem in getting my refund as I returned the item
5 novembre 2024
Avis spontané
Réponse de MorphCostumes
Hi Desiree, thanks for taking the time to leave a review. We're sorry to hear your costume didn't fit, but we're glad we were able to get things sorted for you and we do hope you consider us for your costume orders in the future.
Another cracking outfit…
Another cracking outfit from Morphsuits. My 6 yo had the inflatable alien abduction suit and won several fancy dress costumes over the Halloween period. Great head turning outfit, quickly delivered and well made! 10/10
31 octobre 2024
Avis spontané
Réponse de MorphCostumes
Hi Louise, thank you so much for taking the time to leave a review! We're delighted to hear your son not only loves his costume, but was winning fancy dress competitions in it too, brilliant stuff!
Bat costume
Item as described not too expensive,my son loved his costume, delivery was fast
29 octobre 2024
Avis spontané
Réponse de MorphCostumes
Hi Lisa, thank you very much for taking the time to leave a review. We're very happy to hear that your son enjoyed his costume!
Best costume store!!!
I have ordered many costumes from morphsuits over the years for all different occasions and every costume has been amazing quality, delivered in perfect condiction and at a very reasonable price!!!
4 décembre 2024
Avis spontané
Réponse de MorphCostumes
Hi Terence, thank you so much for taking the time to leave a review! We do love a repeat customer and it makes us very happy to hear you consistently find a costume you like the look of :)
Very very bad service
Very very bad service. I ordered a costume, it came and didn’t fit so I returned it. After a month of not receiving refund I sent an email, to which they replied asking for proof of return.. so I sent it.. 6 months later… and still no refund and it wasn’t cheap!!!!!
Would never recommend or buy from this site!!
2 juin 2024
Avis spontané
Réponse de MorphCostumes
Hi Alison, we're very sorry to hear about your bad experience with this. Refunds should be processed within ten days of being received by the warehouse, so something has obviously gone wrong. Please contact us directly on support@morphsuits.co.uk and we'll get this fixed for you.
Insanely fast delivery, cool costume
Ordered an awesome green man style Morphsuit on Thursday morning & it arrived the very next day! Super impressed by how quick delivery was and the Morphsuit is awesome \m/
28 novembre 2024
Avis spontané
Réponse de MorphCostumes
Hi Kris, thanks for taking the time to leave a review. We're very happy you enjoyed your morphsuit!
Bad experience !
I am very dissatisfied with my order.
I had asked for express delivery, 1 to 2 days delivery in theory but I received in a week.
Sent on November 6th, received on November 12th :/
When I tried the costume, the inflatable system didn't work at all.
You should try your products before shipping them :(
12 novembre 2024
Avis spontané
Réponse de MorphCostumes
Hi Sébastien, we're sorry to hear you've had a bad experience ordering from us. It's very rare for couriers to deliver behind schedule, but when it does happen we are always happy to refund your postage costs.
If you haven't done so already, please contact our customer support via the website with regards to your faulty costume and of course we will be happy to refund or replace it for you.
If I could give zero stars I would
If I could give zero stars I would. Return still not credited. Item sent via Royal Mail tracked delivery on 10th of October so I know you have received it. Secondly I keep submitting requests via your contact us page , but no one bothers to reply. Terrible after sales service.
10 octobre 2024
Avis spontané
Réponse de MorphCostumes
Hi Bernice, this doesn't sound very good, so we're very sorry to hear about your issue. We aim to respond to all customer service emails within 24 hours, so it sounds like something has gone wrong when you have tried to contact us.
If you have not done so already, please email customer service directly via support@morphsuits.co.uk and we'll get this sorted for you.
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