Morrisons Avis 

1 star is too much! Ordered Morrisons NOW order - supposed to be delivered by 1pm and still waiting . Will take your money and have no way of getting in touch or cancelling . Terrible process throughout

First time ordering a Morrisons Now order & will definately be the last , originally started to place order for a normal morrisons delivery and changed it to morrisons now ...on receiving my goods alot of my order had been changed goods were substituted with random alternatives so much so I had to go out and spend more money to replace goods I hadn't received, I also received roast beef 2 days past sell by date, in ringing to complain the adviser was apologetic however I didn't feel this was sincere , I did get partly refunded after requesting an amount on line for specific substitutes which couldn't be used and the out of date beef. I actually felt like I had ordered from an affliate company rather than Morrisons themselves it was that bad It felt like they had put things in my trolley they were unable to sell . Just wish I had read reviews first ! DO NOT USE MORRISONS NOW!

how can you even begin to say you are a under one hour delivery service on Morrisons now delivery service?? you say you are one hour then three hours after i book the groceries they still have not turned up forcing me to speak to a serious wet blanket of a advisor who then put me through to someone he said was a depot manager which then said they were still waiting for a rider after three hours TALKING DOWN TO ME as if that’s my issue!!!!
I have used Ocado for a long time but thought I would give Morrisons a chance.... after my one and only experience I will never EVER come back to Morrisons again , and also after reading the reviews you should be ashamed of yourselves ... ABSOLUTELY SHOCKING SERVICE.
Your company is well known to be on the brink of collapse, I can now see why .

I was invited to take part in the Morrisons Spend £250 in June to get 10% off your next.
Well, I did spend over £250, and received a ‘pop up’ to say so, however I never received the voucher. It should have been in My Offers in the Morrisons App, but it wasn’t.
Spoke to Customer Services, who more or less said ‘computer says no’. Even though I said check my digital receipts.
If I understood correctly, the offer was for some customers and not others. Morrisons had not kept a record of which customers this was offered to. So, I couldn’t prove I had been given the offer, and there was no indication on my Morrisons More account I had.
Credit to the customer service agent who eventually said they’d credit my More Card with 10,000 points. Received, thank you.
A good offer, but poorly executed.

After 3 hours my order was marked delivered even though it never came and was meant to take 60 mins max. I called customer service and they couldn’t track the driver due to an issue on their end but wouldn’t give me a refund even though they repeatedly admitted it was an error on their side. I tried to call the store directly but was put through to an automated message system that told me to call the customer service line I’d already wasted 30 min on and go online for store details. So going through the long process with my bank to get my money back. I will never use this service again this is 5th they either haven’t delivered at all after hours of it showing order in process or things have been missing or arrived on the expiry date. Save your money, go elsewhere for online grocery delivery

If I could rate no stars I would. DO NOT use this service. I was told delivery would be in 1 hour but nothing and no text message from a driver. 2.5 hours later I phoned Morrisons and was then transferred to a person clearly outside the UK. Put on hold and then told the driver had collected the order. When I asked what happens if I still don’t receive a text she could not say as the agreement to deliver is with a third party!
I asked for a refund but was told that was not possible as the order was out for delivery and I should wait another 30 minutes and call back. Morrisons have no means available to them to contact the third party driver. What an absolute shambes. I will not be shopping at Morrisons again

When morrisons superstore kind find a replacement for vanilla ice cream.

Ordered 60 minutes delivery. Was charged for everything but loads of it was missing. Delivery guy said it would come later but never did. I had to sit on the phone with them for ages then even though they acknowledged the error they couldnt redeliver or refund it. Eventually I had to go through the receipt and shopping and figure out everything that hadnt been delivered and email it to them. Absolutely useless

Edit: i cant make the review score any worse but I would if I could. After the above they refunded the wrong things so I had to call back to go through it again.

Avoid at all cost! Had a recently delivery from Morrisons where half the order was covered in yoghurt. Multiple other items damaged. Watched video footage of the delivery driver carelessly swinging the bags into the wall coming to my house. Oh and in every email communication quoting me free delivery only to charge me for delivery when delivering the goods. Pretty sure this is illegal Morrisons 😉 Don’t bother ringing their customer service either. They have 0 empathy and just sound bored. 3 calls later and still no resolution.

twice I have had a bad customer service experience from Morrisons-Petrol station on lockhurst lane in Coventry-Manager very rude and unprofesisonal. All over a damaged item I wanted a refund or exchange for.

Morrisons bombarded me with promotional emails for weeks, offering a £10 discount to use on a home delivery order.

On the day of the delivery, they emailed us to say it would be delayed by an hour. When we contacted customer service, they assured us that the missed call was only to confirm the new delivery time and that our order would arrive soon, as the driver was just two stops away.

However, about 20 minutes later, our delivery was inexplicably cancelled due to "unforeseen circumstances". We called customer service again, and this time they told us the order had actually been cancelled because the items were out of stock.

A terrible experience. We definitely won't be ordering from them again.

Most times no problem , i only buy on online , as i don't drive . It's a lottery , as to what state your food arrives and if it arrives in the pre booked time slot.Some of my favourites i have purchased over the years have shrunk so much , i will no longer buy them.
In the last month snowmelons that used to be the size of a football are now grapefruit size and the smoked haddock fillet !!! , which is a tail piece has shrunk to 140grms.
I ask for the drivers to bring the crates to the door to avoid the food getting crushed by the driver , who tries to hand me several bags at once.
Some times the bags are badly packed already , so to also add the crushing affect of several bags squashed together , doesn't help.
Fair play to the customer services , whom refund items that are not upto scratch.

Morrisons delivery’s
I have had Morrisons delivery’s since the Covid crisis of 2020. Recently the whole system has gone down the toilet, four times in the last six weeks, I have had a bland E-mail proclaiming that my delivery will be at least four hours late, broken-down vans, burst tyres, broken refrigeration units, are there excuses, twice the delivery has been the next day.
They seem to think people have no other existence then to sit around waiting for them to bring the groceries, there is never an apology for the delays, you get a E-mail to tell you they are on there way, but never a time slot when they estimate they will arrive. The whole service is useless.
So my advice to anyone who reads this DO NOT use Morrisons delivery service.

Tried using my local store but finding the quality of there goods poor. For example purchased some Light and Free yought only to find them several days out of date. I purchased a suitcase for a holiday but on returning home found the local on the case jammed and unable to open it. This resulted with having to force the lock open making the lock now unusable, what looks to be a good bargain was not. You need to be very careful and really spend extra time checking anything you purchase.

Chrome on mobile, mobile app and edge browser on pc all have an issue placing the order. Every other shopping store doesn't seem to have this problem. I will be shopping at Tesco or Asda whose websites accepted identical payment details. Morrisons IT systems need to be more reliable. I could have driven to the shop, picked the shopping had a coffee and been back in the time wasted deleting and adding payment methods, clearing cookies, trying a different device, clicking multiple times to get to checkout and on and on.......

Waterloo, Huddersfield. Travelled over 30mins to collect an order I had placed 2 days prior. Got there and the main part, the only part I wanted was missing. No email or contact to let me know. But thanks Morrisons for the making me drive over an hour for some overpriced beers.
Waste of time!!!

Still waiting for an order two hours after it was collected by the driver. Be warned - Do not use. Tracking is updating constantly but it's always six minutes apart from actual time and ETA of delivery???? Refund request incoming, ridiculous service if you can call it service. DO NOT USE

Tried to use app on my phone, session expired please log in, could not do this in store and this never happens at their competition, tried to add receipt online line but session expired a couple of minutes after log in, tried to email complaint but without a member of staff’s name or description this was also impossible, best to shop elsewhere I think.

Shopping on Line always been pretty good,but now I'm been offered substitutes not to bad , so I order the substitute but then they don't even have the substitute, it's nearly every sho now

Ordered via Amazon and the driver did not even attempt delivery due to a road closure in place. As I could track them I could see no attempt was made to follow the diversion.