A very prompt and sensible resolution to my query. Thank you. No stress or unnecessary questions: such a surprising contrast to many retailers, who make it so difficult to complain. I raised issue o... Voir plus
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Lisez les avis des autres
My issue was dealt with very quickly (ordered 2 bottles, only 1 delivered) and the customer service rep expedited another order; however, this is the 2nd time (out of the 2 times I've placed an order)... Voir plus
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My order was lost in shipping and the team responded quickly and pleasantly. It is so nice when you have a good customer service experience. Kudos! I have the jalapeño ginger flavor and I love it... Voir plus
L'entreprise a répondu
My product didn't arrive, Didn't get a good response from courier so got in touch with suppliers which were great, Found out it had been delivered to wrong address by Evri .Sent me a new one without... Voir plus
L'entreprise a répondu
4,3
Excellent
407 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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I am addicted to Mother Root
I am addicted to Mother Root (but it's a healthy addiction so that's ok). Absolutely love the taste, and knowing it's good for me makes has a big impact on the enjoyment too. My drink of choice was previously ginger ale, but that is full of sugar, which bothered me. This is truly guilt-free joy.
17 août 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Janet,
Thank you so much for your lovely review! We're absolutely delighted to hear you're enjoying Mother Root, especially as a real Ginger fan. It really means a lot to the whole team that you took the time to share your experience.
Warmest regards,
The Mother Root Customer Experience Team.
Excellent customer service and product
It was discovered that my order was damaged during shipping. Fed Ex notified me. I reached out to Mother Root immediately and they responded in kind. Advised they would expedite replacement and I had tracking info within a day or two of their reply. Response regarding subscription was swift as well. Excellent customer service. The product itself is worth the investment; taste is fantastic and the customer service is the cherry on top.
12 août 2026
Avis spontané
Réponse de MOTHER ROOT
Hi there,
Thank you so much for your wonderful review. We really are delighted to hear you were happy with our service, and that you are enjoying Mother Root. It really means a lot to the whole team that you took the time to share your experience.
Warmest regards,
The Mother Root Customer Experience Team.
I love the product
I love the product. I ordered 2 bottles. Because of my looking up the tracking I found my shipment had been damaged in transit and was sent back to the warehouse. I contacted customer service about a replacement and at first got an AI response and then nothing. So I reached out again attaching the tracking. I got "Mandi" who said they'd send out the replacement. What if I hadn't done anything? Is Mandi another AI? Who knows. I couldn't find anywhere to speak with a human. That was frustrating.
13 août 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Laura,
Thank you so much for taking the time to share this, and we're delighted to hear that you love Mother Root. We're also genuinely sorry that getting help when your parcel was damaged in transit was so frustrating.
We're very sorry that your first contact didn't lead to the clear response you were looking for. We've been working hard to improve how we use automation so that it helps our customers rather than getting in the way, and your experience is a very useful reminder that there must always be a clear path to a member of our team when something needs a human touch.
And yes, we can confirm that Mandi is a real member of our Customer Experience Team, and we are pleased she was able to get your replacement on its way.
Thank you again for your honest feedback, and we really appreciate both your patience and your continued love for Mother Root.
Warmest regards,
The Mother Root Customer Experience Team.
Excellent and quick customer service
Excellent and quick customer service. Problem resolved at once.
12 août 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Lisa,
Thank you so much for your lovely review! It really means a lot to the whole team that you took the time to share your experience.
Warmest regards,
The Mother Root Customer Experience Team.
While we have not yet tasted the…
While we have not yet tasted the ginger, trying to make a retail purchase in the US is impossible. Typically, I'm a Campari consumer but happy to try another special taste. Kedeja was responsive to our questions across the Atlantic & allowed us the comfort to buy a few bottles on line. We thank her and look forward to the experience.
10 août 2026
Avis spontané
Réponse de MOTHER ROOT
Hi there,
Thank you so much for your lovely feedback, wonderful to hear that Kedeja was able to help with your queries. It means a great deal to us that you took the time to leave us a review.
Warmest regards,
The Mother Root Customer Experience Team.
Réponse de MOTHER ROOT
Hi Karen,
Thank you so much for your lovely feedback, It means a great deal to us!
Warmest regards,
The Mother Root Customer Experience Team.
Réponse de MOTHER ROOT
Hi Wendelin,
Thank you so much for taking the time to leave us some lovely feedback.
Warmest regards,
The Mother Root Customer Experience Team.
Very friendly and helpful
Very friendly and helpful! Would definatly recommend!
6 août 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Ellen,
Thank you so much for your lovely feedback! We're thrilled you're enjoying Mother Root, and really appreciate you taking the time to share the love. It means a great deal to us!
Warmest regards,
The Mother Root Customer Experience Team.
My replacement bottles arrived
My replacement bottles arrived ! Thank you for expiditing my package.
Thank you for very quick communication when I reported empty box.
7 août 2026
Avis spontané
Réponse de MOTHER ROOT
Hi there,
Thank you so much for your lovely review Judith. We're absolutely delighted to hear that we solved the issue quickly, and that you were pleased with our service. It really means a lot to the whole team that you took the time to share your experience.
Warmest regards, The Mother Root Customer Experience Team.
Great service and love all the flavours!
I have been ordering mother root for a couple of years now. Used to think ginger was my favourite, until I tried rhubarb! Then the marmalade version came out! My recent order appeared to have gone awol and customer service were fantastic at helping me locate it! Will be sad if this is really the last batch ever of marmalade 🥲. Please don’t stop making it!
7 août 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Tan,
Thank you so much for your lovely review. We're absolutely delighted to hear you're enjoying Mother Root and we will defiantly miss the Marmalade too! It really means a lot to the whole team that you took the time to share your experience.
Warmest regards,
The Mother Root Customer Experience Team
Renet offered a few options as I was…
Renet offered a few options as I was having trouble ordering, however I ended up resolving the issue myself. I have found that the response was very quick when I initially emailed with an issue. Love the product, keep up the great work!
5 août 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Karen,
Thank you so much for taking the time to leave us a review. We're so pleased to hear that we were able to sole the issue quickly for you. Your support genuinely means a lot to everyone here.
Warmest regards,
The Mother Root Customer Experience Team.
Service from Mandi and the Mother Root…
Service from Mandi and the Mother Root team is excellent but there is an ongoing issue with the courier EVRI who has thus far mis-delivered 2 orders and damaged one beyond repair.
7 août 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Clare,
Thank you for taking the time to leave us a review. We are so very sorry to hear that Evri let you down with your deliveries, but pleased to we could make it right quickly for you. Your support genuinely means a lot to everyone here.
Warmest regards,
The Mother Root Customer Experience Team.
kedeja dealt with my enquiry very…
kedeja dealt with my enquiry very efficiently and resolved my issue with understanding, thank you and I look forward to enjoying mother Root as always
5 août 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Jean,
Thank you so much for taking the time to leave us such wonderful feedback - your support genuinely means a lot to everyone here.
Warmest regards,
The Mother Root Customer Experience Team.
Thank you for your promptness
Thank you for promptly sending out a replacement for my damaged shipment. It is much appreciated!
6 août 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Vicki,
Thank you so much for your lovely feedback, so pleased we were able to solve the issue quickly for you. It means a great deal to us that you took the time to leave us a review.
Warmest regards,
The Mother Root Customer Experience Team.
Customer service was very responsive.
The product was late in delivery, getting pushed out a few times, but Kedeja from customer service was great in following up.
4 août 2026
Avis spontané
Réponse de MOTHER ROOT
Thank you so much for taking the time to share this lovely feedback. We're sorry your delivery was delayed, but we're delighted to hear Kedeja was able to help and keep things moving for you. We'll be sure to pass your kind words on to her!
Warmest regards,
The Mother Root Customer Experience Team.
Quick and efficient solutions
My inquiry was responded to and a solution was quickly offered.
3 août 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Bea,
So happy to hear the issue was solved quickly by the team. Thank you so much for your lovely feedback - it means a great deal to us!
Warmest regards,
The Mother Root Customer Experience Team.
MotherRoot - Rapid resolution of a delivery failure
After the Evri delivery failure the MotherRoot team got straight on it. I am really impressed how they gave immediate attention to investigating and resolving the issue. My replacement parcel delivered exactly as promised by Royal Mail on time just now. I commend their responsiveness and communication and appreciate all they have done. Cheers! I can't wait to sample Marmalade for the first time this evening.
6 août 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Hilary,
Thank you so much for your lovely feedback and we do hope that you enjoyed the Marmalade! It means a great deal to us you took the time to leave us a review.
Warmest regards,
The Mother Root Customer Experience Team.
Réponse de MOTHER ROOT
Hi Kelli,
Thank you so much for taking the time to leave us such wonderful feedback. Your support genuinely means a lot to everyone here.
Warmest regards,
The Mother Root Customer Experience Team.
Wonderful customer service
Wonderful customer service! Quick response time and so so lovely. I haven’t had a problem (which was more on me) resolved that quickly and kindly in a long time. Prue and team were so helpful - I will definitely continue to be a loyal Mother Root customer! What a breath of fresh air.
4 août 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Georgia,
Thank you so much for taking the time to leave us such wonderful feedback. Your support genuinely means a lot to everyone here.
Warmest regards,
The Mother Root Customer Experience Team.
Réponse de MOTHER ROOT
Hi Joe,
Thank you so much for taking the time to leave us some lovely feedback. Your support genuinely means a lot to everyone here.
Warmest regards,
The Mother Root Customer Experience Team.
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