A very prompt and sensible resolution to my query. Thank you. No stress or unnecessary questions: such a surprising contrast to many retailers, who make it so difficult to complain. I raised issue o... Voir plus
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Lisez les avis des autres
My issue was dealt with very quickly (ordered 2 bottles, only 1 delivered) and the customer service rep expedited another order; however, this is the 2nd time (out of the 2 times I've placed an order)... Voir plus
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My order was lost in shipping and the team responded quickly and pleasantly. It is so nice when you have a good customer service experience. Kudos! I have the jalapeño ginger flavor and I love it... Voir plus
L'entreprise a répondu
My product didn't arrive, Didn't get a good response from courier so got in touch with suppliers which were great, Found out it had been delivered to wrong address by Evri .Sent me a new one without... Voir plus
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4,3
Excellent
407 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Excellent customer service
Mandi was very responsive and helpful. She also was understanding and offered a very positive solution.
30 juillet 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Jake,
Thank you so much for taking the time to leave us a five star review. Your support genuinely means a lot to everyone here.
Warmest regards,
The Mother Root Customer Experience Team.
Advice given was incorrect
Advice given was incorrect. It did NOT allow me to change from Ginger to Marmalade in my account Only able to make new order
30 juillet 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Carol,
Thank you for taking the time to leave your feedback, and we're so sorry for the confusion.
Our subscription can currently only be managed for our core Ginger flavour, so while you're able to pause or postpone upcoming subscription orders, it's not currently possible to switch a subscription to one of our limited editions, such as Marmalade. These need to be ordered separately through our website.
We're very sorry if this wasn't explained clearly and appreciate you bringing it to our attention. Feedback like yours really helps us improve both our communication and our customer experience.
Warmest regards,
The Mother Root Customer Experience Team.
Love this product
Love this product. Marmalade is my favourite flavour - I hope they continue to make it. The rhubarb is also amazing. The original ginger was the one that originally got me hooked. All of them have a fantastic flavour intensity that I haven't found anywhere else. The product might at first appear expensive but you only need small amounts to get a great drink so actually they are excellent value. I have reached out to Customer Service recently and Kedeja was great.
30 juillet 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Laura,
Thank you so much for taking the time to leave us such wonderful feedback. We're so pleased Mother Root has found a place in your drinks cabinet! Your support genuinely means a lot to everyone here.
Warmest regards,
The Mother Root Customer Experience Team.
This whole experience was just simple.
This whole experience was just simple.
I was able to send a message regarding my concerns with my shipment. Within an hour, not only was this person looking into the shipment, but they had already started a new order for me to replace what had not been moved forward in shipping. Definitely went above and beyond my expectations.
30 juillet 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Sherrie,
Thank you so much for your lovely feedback and we are so happy to hear we were able to solve your shipping issue quickly. It means a great deal to us that you took the time to leave us a review.
Warmest regards,
The Mother Root Customer Experience Team.
Mother Root is a delicious alternative…
Mother Root is a delicious alternative to the usual alcoholic nightcap. I enjoy it with tonic and a splash of citrus juice. Additionally, their customer service is superb. I had an issue recently with their website not properly displaying my active subscription when I needed to adjust the delivery frequency. I emailed and Kedeja with their customer service team assisted promptly to help me remedy the issue.
30 juillet 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Dani,
Thank you so much for your lovely feedback. We're delighted Kedeja was able to get everything sorted for you, and it's wonderful to hear you were happy with the service you received. We'll be sure to share your kind words with the team, they really do mean a lot.
Warmest regards,
The Mother Root Customer Experience Team.
Prompt response when reaching out to…
Prompt response when reaching out to customer service. Issue was resolved immediately and correspondence with Kadeja was professional and polite. Great product and great customer service.
28 juillet 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Kelly,
Thank you so much for your lovely feedback. We're delighted we were able to get everything sorted for you, and it's wonderful to hear you were happy with the service you received. We'll be sure to share your kind words with the team, they really do mean a lot.
Warmest regards,
The Mother Root Customer Experience Team
Kedeja was fantastic
Kedeja was fantastic! Apologetic about the delayed order and very efficient in sending a new bottle. Very friendly and professional too.
28 juillet 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Fiona,
Thank you so much for your lovely feedback. We're delighted we were able to get everything sorted for you, and it's wonderful to hear you were happy with the service you received from Kedeja. We'll be sure to share your kind words with the team, they really do mean a lot.
Warmest regards,
The Mother Root Customer Experience Team.
The customer service was great!
The customer service was absolutely outstanding when my package was delivered empty, clearly a mishap in the shipping or transportation. Customer service resolve the issue professionally and really efficiently. I was really relieved and pleased.
28 juillet 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Mary,
Thank you so much for your lovely feedback. We're delighted we were able to get everything sorted for you, and it's wonderful to hear you were happy with the service you received. We'll be sure to share your kind words with the team, they really do mean a lot.
Warmest regards,
The Mother Root Customer Experience Team.
Brilliant customer service!
Brilliant customer service, helpful, kept me informed, and delivery really speedy. Will always order from Mother Root directly rather than using third party supplier - prices are better and customer service is second to none. Thank you!
29 juillet 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Claire,
Thank you so much for your lovely feedback. We're delighted we were able to get everything sorted for you, and it's wonderful to hear you were happy with the service you received. We'll be sure to share your kind words with the team, they really do mean a lot.
Warmest regards,
The Mother Root Customer Experience Team
Mandi quickly sorted things out for me
Mandi quickly sorted out the problem I was having in making a change to my subscription. The system required me to access my account (but that appeared to have the wrong information about my subscription). Anyway Mandi sorted it all out very quickly.
29 juillet 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Charles,
Thank you so much for your lovely review. We're absolutely delighted to hear that Mandi was able to solve the issue for you quickly. It really means a lot to the whole team that you took the time to share your experience.
Warmest regards,
The Mother Root Customer Experience Team.
Réponse de MOTHER ROOT
Hi Heather,
Thank you so much for your lovely review! We're absolutely delighted to hear you were please with our service. It really means a lot to the whole team that you took the time to share your experience.
Warmest regards,
The Mother Root Customer Experience Team
Réponse de MOTHER ROOT
Hi Geraldine,
Thank you so much - it really means a lot to the whole team that you took the time to share your experience.
Warmest regards,
The Mother Root Customer Experience Team
When I saw that Apple Pay changed…
When I saw that Apple Pay changed delivery address I immediately mailed you not more than 2 hours later . I admit I should have looked sooner but it always normally works. Your IA told me somebody would contacted me about it the next day and yes you can’t help me. You could have put it on hold or anything and I could have given you the correct address after you contacted me.
So sorry was all I got
26 juillet 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Maria,
Thank you for taking the time to leave your review, and I'm so sorry to hear how frustrating this experience has been. I completely understand how disappointing it must have been to realise the delivery address was incorrect on your order.
To make sure we're able to dispatch orders as quickly as possible, we hold every order for around 30 minutes after it's placed, giving customers the opportunity to make any last-minute changes or corrections. Once that hold period has passed, orders move into processing and are picked and packed very quickly. Unfortunately, after that point we're no longer able to amend the delivery address before dispatch.
I'm really sorry that, in this instance, we weren't able to intervene before your order had progressed. I appreciate that isn't the outcome you were hoping for.
If the parcel is rejected at the delivery address or can't be delivered, it will be returned to us. As soon as it arrives back with our team, we'll be more than happy to work with you to get everything sorted.
Thank you again for your feedback. We genuinely appreciate it, and we're sorry we couldn't provide a better experience on this occasion.
Warmest regards,
The Mother Root Customer Experience Team.
Order mistake - efficiently dealt with. Thank you.
Having made a mistake with my recurring order and not having the opportunity of amending it in the required window, I contacted Mother Root and I must say the whole team (AI and all !) were extremely helpful and efficient. Thank you very much Mother Root for sorting delivery out and getting Mother Root back in the fridge! Much needed! From a grateful customer..
25 juillet 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Henrietta,
Thank you so much for your lovely review, and we're absolutely delighted to hear you're enjoying Mother Root. It really means a lot to the whole team that you took the time to share your experience.
Warmest regards,
The Mother Root Customer Experience Team.
Same day response on a delivery issue
Same day response on a delivery issue, with my choice of resolution and complete follow up! I didn’t have to over-explain and I felt heard & appreciated as their customer. Turns out the delivery issue resolved in just a couple days. But if it hadn’t, Mother Root was already in place to resolve as I requested! Kudos to excellent customer service!
20 juillet 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Sally,
Thank you so much for taking the time to leave us such lovely feedback. We are so happy that you were please with our service and the issue was resolved quickly. Your support genuinely means a lot to everyone here.
Warmest regards,
The Mother Root Customer Experience Team.
This company is fantastic
This company is fantastic! Not only are their products amazing but also their customer service. We had an issue with one delivery and it was resolved immediately!
22 juillet 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Jose,
Thank you so much for your lovely feedback. We're thrilled you're enjoying Mother Root, and really appreciate you taking the time to share the love. It means a great deal to us!
Warmest regards,
The Mother Root Customer Experience Team
Quick resolution of a damaged delivery.
Quick resolution of a damaged delivery.
19 juillet 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Tangy,
Thank you so much for your lovely review. We're absolutely delighted to hear we were able to solve the delivery issue quickly for you. It really means a lot to the whole team that you took the time to share your experience.
Warmest regards,
The Mother Root Customer Experience Team.
My parcel hadn't been delivered by Evri…
My parcel hadn't been delivered by Evri from last week so the lady I emailed yesterday sent me a new parcel which has been delivered today. Excellent service. Thank you.
21 juillet 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Flossy,
Thank you so much for your lovely review. We're absolutely delighted to hear we were able to solve the delivery issue quickly for you. It really means a lot to the whole team that you took the time to share your experience.
Warmest regards,
The Mother Root Customer Experience Team.
Love the Mother Root and it's…
Love the Mother Root and it's commitment to excellence in all aspects of the company, product, service and just a great company with integrity!! Thanks!! Charlene
21 juillet 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Charlene,
Thank you so much for your lovely feedback! We're thrilled you're enjoying Mother Root, and really appreciate you taking the time to share the love. It means a great deal to us!
Warmest regards,
The Mother Root Customer Experience Team.
Spice served with Nice…
Excellent customer care from all at Mother Root especially Kedeja.
A fab product from a team prepared to go above and beyond to keep their loyal customers smiling. 😃
Thanks soooo much 😊
21 juillet 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Pippa,
Thank you so much for your lovely feedback! We're thrilled you're enjoying Mother Root, and really appreciate you taking the time to share the love. It means a great deal to us!
Warmest regards,
The Mother Root Customer Experience Team.
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