A very prompt and sensible resolution to my query. Thank you. No stress or unnecessary questions: such a surprising contrast to many retailers, who make it so difficult to complain. I raised issue o... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
My issue was dealt with very quickly (ordered 2 bottles, only 1 delivered) and the customer service rep expedited another order; however, this is the 2nd time (out of the 2 times I've placed an order)... Voir plus
L'entreprise a répondu
My order was lost in shipping and the team responded quickly and pleasantly. It is so nice when you have a good customer service experience. Kudos! I have the jalapeño ginger flavor and I love it... Voir plus
L'entreprise a répondu
My product didn't arrive, Didn't get a good response from courier so got in touch with suppliers which were great, Found out it had been delivered to wrong address by Evri .Sent me a new one without... Voir plus
L'entreprise a répondu
4,3
Excellent
407 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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I AM NOT RECEIVING ANY OF MY ORDERS AND…
I AM NOT RECEIVING ANY OF MY ORDERS AND THEY SAY ITS BEEN DELIVERED. I dont know where my orders are going but it’s not here. I feel I should be reimbursed for 4 bottles of unreceived merchandise
20 juillet 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Donna,
We're so very sorry to hear this and completely understand how frustrating it must be. This certainly isn't the experience we want for any of our customers. Please do email us at hello@motherroot.com as soon as you can with your order details, and our team will look into this as a priority and do everything we can to get it resolved for you.
Warmest regards,
The Mother Root Customer Experience Team.
Excellent response time
Excellent response time, excellent customer service
19 juillet 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Marianne,
Thank you so much for your lovely feedback. We're thrilled to hear that you were happy with our service. It means a great deal to us!
Warmest regards,
The Mother Root Customer Experience Team.
Very helpful and friendly assistance
Very helpful and friendly assistance
16 juillet 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Steve,
Thank you so much for your lovely feedback - it means a great deal to us!
Warmest regards,
The Mother Root Customer Experience Team.
Thank you so much Prue and Mother Root…
Thank you so much Prue and Mother Root for helping get my order to me after I dozily omitted my house number. I’m looking forward to my evening glass tonight. It’s my absolute favourite tipple and even wins over a glass of sauvignon blanc . I love Mother Root!
18 juillet 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Sarah,
Thank you so much for your lovely review. We're absolutely delighted to hear you're enjoying Mother Root. It really means a lot to the whole team that you took the time to share your experience.
Warmest regards,
The Mother Root Customer Experience Team.
Réponse de MOTHER ROOT
Hi Jessie,
Thank you so much for your lovely words - it really means a lot to the whole team that you took the time to share your experience.
Warmest regards,
The Mother Root Customer Experience Team.
Great product and excellent customer service
Great cystomer service. Fantastic product which I enjoy!
17 juillet 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Petra,
Thank you so much for your lovely feedback! We're thrilled you're enjoying Mother Root, and really appreciate you taking the time to leave a us a review. It means a great deal to us.
Warmest regards,
The Mother Root Customer Experience Team.
Réponse de MOTHER ROOT
Hi Jane,
Thank you so much. We're thrilled you were pleased with our service, and really appreciate you taking the time to share the love. It means a great deal to us!
Warmest regards,
The Mother Root Customer Experience Team.
bottle arrived smashed
bottle arrived smashed, packaging isn't great, their courier service needs to be closely reviewed. Bottle was present for my mothers birthday. Very disappointing service
14 juillet 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Candy,
We're so sorry your order arrived damaged, especially as it was a birthday gift for your mum. We completely understand how disappointing that must have been, and this certainly isn't the experience we want anyone to have. We really appreciate you taking the time to share your feedback. If you haven't already been in touch for a replacement or refund of your order, then please do email us at hello@motherroot.com and the team will be happy to make things right.
Warmest regards,
The Mother Root Customer Experience Team.
AI customer service not helpful
I am a longstanding and loyal customer. I had a question about a product and got sent to an AI bot. I can read for myself so having AI parrot back to me what is already on the website was not helpful. And there does not seem to be anyway to get to a human. I understand the lure of saving costs with AI but there should be a way to escalate to a human.
15 juillet 2026
Avis spontané
Réponse de MOTHER ROOT
Hi JR,
Thank you for your continued support and for taking the time to share your feedback. We're so sorry your experience left you feeling this way. Our aim is always to make it quick and easy for customers to get the help they need when they contact us, so we're very sorry that we missed the mark on this occasion. If you ever need to speak to our team directly, please do email us at hello@motherroot.com, we're always happy to help.
Warmest regards,
The Mother Root Customer Experience Team.
Excellent customer service
Excellent customer service, had delivery issues with Evri changed future delivery’s to Royal Mail.
Great refreshing product.
13 juillet 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Dawn,
Thank you so much for your lovely review, and we're absolutely delighted to hear you're enjoying Mother Root. It really means a lot to the whole team that you took the time to share your experience.
Warmest regards,
The Mother Root Customer Experience Team.
Great customer service.
10 juillet 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Michelle,
Thank you so much for your kind words. It really means a lot to the whole team that you took the time to share your experience.
Warmest regards,
The Mother Root Customer Experience Team.
Good communication from both AI and human
I had some confusion over being able to track my order, and the AI representative was only able to go so far, but Renet did a terrific job figuring out the issue. Our correspondence provided me with the information I needed, and her responses were prompt and friendly!
I have not received the product yet, but I am looking forward to it :)
11 juillet 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Mary,
Thank you so much for your lovely feedback. We're delighted Renet able to get everything sorted for you, and it's wonderful to hear you were happy with the service you received. We'll be sure to share your kind words with the team!
Warmest regards,
The Mother Root Customer Experience Team.
Réponse de MOTHER ROOT
Hi Jenny,
Thank you so much for your lovely feedback. We're delighted we were able to get everything sorted for you, and it's wonderful to hear you were happy with the service you received. We'll be sure to share your kind words with the team - they really do mean a lot.
Warmest regards,
The Mother Root Customer Experience Team.
Excellent customer service
I cant actually review the product yet as there was a glitch in the delivery but I’m writing to commend the excellent customer service I received when I contacted them. The product was delivered as seen in a picture but was then taken (stolen) before I could retrieve it so the company is sending me a replacement at no extra cost. Excellent customer service under difficult customer circumstances. Greatly appreciated. Rare in this day and age.
6 juillet 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Mel,
Thank you so much for your lovely feedback. We're delighted we were able to get everything sorted for you, and it's wonderful to hear you were happy with the service you received. We'll be sure to share your kind words with the team, they really do mean a lot.
Warmest regards,
The Mother Root Customer Experience Team.
Very timely responses and very friendly…
Very timely responses and very friendly non AI support
4 juillet 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Joan,
We're delighted we were able to get everything sorted for you, and it's wonderful to hear you were happy with the service you received. Thank you so much for your lovely feedback.
Warmest regards,
The Mother Root Customer Experience Team.
Thank you for dealing with the issue so…
Thank you for dealing with the issue so promptly. I was pleasantly surprised to hear on a Saturday afternoon.
4 juillet 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Gayna,
Thank you so much for your lovely feedback. We're delighted we were able to get everything sorted for you, and it's wonderful to hear you were happy with the service you received. We'll be sure to share your kind words with the team, they really do mean a lot.
Warmest regards,
The Mother Root Customer Experience Team.
Great customer service
Great customer service. My missing shipment was taken care of as soon as possible especially shipping to state of Hawaii. Product tasted delicious, plan to subscribe auto ship.
30 juin 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Maria,
Thank you so much for your lovely feedback. We're delighted we were able to get everything sorted for you, and it's wonderful to hear you were happy with the service you received. We'll be sure to share your kind words with the team, they really do mean a lot.
Warmest regards,
The Mother Root Customer Experience Team.
A great product and a superb company
Its a fantastic product, however I had a bit of an odd experience with a couple of bottles, which may well have been my fault, but regardless of that MotherRoot have gone above and beyond to fix it.
I shall be giving MotherRoot as a present from now on.
2 juillet 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Kate,
Thank you so much for your lovely feedback. We're delighted we were able to get everything sorted for you, and it's wonderful to hear you were happy with the service you received. We'll be sure to share your kind words with the team, they really do mean a lot.
Warmest regards,
The Mother Root Customer Experience Team.
Undrinkable and refused refund on unopened bottles
I bought 2 bottles on recommendation of it being so delicious. It is way too strong even diluted down further than recommended. I requested to return the second unopened bottle for a refund and was refused. That is poor service!
30 juin 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Vicki,
Thank you for taking the time to share your experience, although of course we are sorry to hear Mother Root wasn't to your taste.
Our Ginger is intentionally bold and fiery, and our customers usually enjoy with soda, served over plenty of ice with a slice of fresh citrus. Taste is incredibly personal, and we completely understand that it won’t be for everyone.
Regarding the unopened bottle, we're sorry you were disappointed with the outcome. As a small business selling beverage products, we have to follow our published returns policy, which sets out when unopened products can be returned and refunded. We do our very best to apply that policy consistently and fairly for every customer.
We genuinely appreciate you giving Mother Root a try and are sorry it wasn't the experience you'd hoped for. If you'd like to get back in touch with our customer experience team, we'd be more than happy to see if there's anything further we can do to help.
Warmest regards,
The Mother Root Customer Experience Team.
Better to stick with the human.
The human was great, the AI responses were horrible. I never got my product, however.
26 juin 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Kelli,
Thank you for taking the time to leave a review.
We're really pleased to hear our team was able to help, although we're sorry our AI agents responses weren't a good experience for you. We appreciate the feedback and are always looking at ways to improve.
Most of all, we're very sorry that your parcel was lost in transit. Unfortunately, despite everyone's best efforts, couriers do occasionally let us down. As soon as we confirmed what had happened, we arranged a full refund, and we hope that at least helped make things right.
Thank you again for your patience and understanding, and we hope we'll have the opportunity to get some Mother Root to you successfully in the future.
Warmest regards,
The Mother Root Customer Experience Team.
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