A very prompt and sensible resolution to my query. Thank you. No stress or unnecessary questions: such a surprising contrast to many retailers, who make it so difficult to complain. I raised issue o... Voir plus
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Lisez les avis des autres
My issue was dealt with very quickly (ordered 2 bottles, only 1 delivered) and the customer service rep expedited another order; however, this is the 2nd time (out of the 2 times I've placed an order)... Voir plus
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My order was lost in shipping and the team responded quickly and pleasantly. It is so nice when you have a good customer service experience. Kudos! I have the jalapeño ginger flavor and I love it... Voir plus
L'entreprise a répondu
My product didn't arrive, Didn't get a good response from courier so got in touch with suppliers which were great, Found out it had been delivered to wrong address by Evri .Sent me a new one without... Voir plus
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4,3
Excellent
407 avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Excellent service
Excellent service. My order was returned by Royal Mail due to an issue with the package. I contacted Mother Root customer service to inform them and they got back to me straight away. No issues they just resent out the order again which arrived the very next day by DHL. Can’t fault the service and their products are amazing. Thanks Mother Root Team Grand Job 👍
26 juin 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Donna,
Thank you so much for taking the time to leave such lovely feedback. We're really pleased we could help get things resolved for you, and we're especially grateful for your kind words about our customer service. It means a great deal to the whole team.
Warmest regards,
The Mother Root Customer Experience Team.
My question was answered quickly and…
My question was answered quickly and accurately. Customer service is excellent.
25 juin 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Geoff,
We're delighted we were able to get everything sorted for you, and it's wonderful to hear you were happy with the service you received. Thank you so much for your lovely feedback, we'll be sure to share your kind words with the team!
Warmest regards,
The Mother Root Customer Experience Team.
Five star product and service
The product is everything I was expecting and more. I had a minor issue with the online ordering process and pricing but it was quickly fixed after emailing customer service.
21 juin 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Janet,
Thank you so much for your lovely review! We're delighted we could get things sorted for you and really appreciate your kind words about our service. We'll be sure to pass them on to the team, thank you for your support!
Warmest regards,
The Mother Root Customer Experience Team.
I enjoy having Mother Root as a non…
I enjoy having Mother Root as a non alchoholic aperitif before dinner to stimulate the appetite and absolutely love its refreshing taste. It's one of my favourite drinks to enjoy while working from the garden on sunny days. I often take a bottle with me when travelling so I can enjoy it as a ginger shot before a meal. The bold ginger flavour really awakens the taste buds, especially before a hearty dinner, and I appreciate the uplifting and relaxing feeling it provides while sipping it. Mother Root has become one of my go-to drinks for both everyday enjoyment and special occasions.
19 juin 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Fernando,
Thank you so much for your lovely review! We're absolutely delighted to hear you're enjoying Mother Root. It really means a lot to the whole team that you took the time to share your experience.
Warmest regards,
The Mother Root Customer Experience Team.
Been looking at this for a few months
Been looking at this for a few months. Tried other brands and was a bit disappointed. I purchased the new spiced jalapeños mother root. OMG!!! Bloody lovely especially with the Tonic they recommended alongside it
19 juin 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Amanda,
Thank you so much for your lovely review! We're absolutely delighted to hear you're enjoying Mother Root. It really means a lot to the whole team that you took the time to share your experience.
Warmest regards,
The Mother Root Customer Experience Team.
Jalapeño: an excellent flavour with a spicier kick.
I have just tried the Mother Root Jalapeño. it is at least as good as the basic Mother Root but with a little more of a spicy kick. Overall - excellent.
I also had a problem with my delivery but Mother Root fixed it very promptly and effectively- so the service was excellent too. I would rather buy direct from Mother Root than give money to Amazon.
19 juin 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Michael,
Thank you so much for your lovely review! We're absolutely delighted to hear you're enjoying Mother Root. It really means a lot to the whole team that you took the time to share your experience.
Warmest regards,
The Mother Root Customer Experience Team.
Very easy to deal with customer service…
Very easy to deal with customer service to change my shipping preference
11 juin 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Clara,
Thank you so much for taking the time to leave such lovely feedback. We're really pleased we could help get things sorted for you, and we're especially grateful for your kind words about our customer service. It means a great deal to the whole team.
Warmest regards,
The Mother Root Customer Experience Team.
I placed an order and made an edit at…
I placed an order and made an edit at checkout, which you can do within 30 minutes of ordering. When my order hadn’t arrived after two weeks, the team resolved the issue very quickly and even included some extra sodas for us. Really happy with the customer service!
19 juin 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Kimberley,
Thank you so much for taking the time to leave such lovely feedback. We're really pleased we could help get things resolved for you, and we're especially grateful for your kind words about our customer service. It means a great deal to the whole team.
Warmest regards,
The Mother Root Customer Experience Team
For vinegar, not ginger, lovers
I LOVE ginger so was looking forward to trying this! Sadly, I found the overriding taste apple cider vinegar - which I'd swig for health reasons, but not for pleasure (and not for £22 a bottle). Nice idea, but needs more ginger, less vinegar for me. And, yes, I shook the bottle!
19 juin 2026
Avis spontané
Réponse de MOTHER ROOT
Hi there,
We're sorry to hear that Mother Root wasn't quite what you were hoping for. The organic raw apple cider vinegar is a key part of our recipe and contributes much of the complexity and depth that many customers enjoy, but we completely understand that it may not suit everyone.
We find that a really vigorous shake before serving helps bring the ginger and other botanicals into perfect balance, but we appreciate that perception of flavour is very personal.
Thank you for giving Mother Root a try and for taking the time to share your feedback.
Warmest regards,
The Mother Root Customer Experience Team.
Honest and helpful
I was not able to receive the welcome email with the 10% discount but she rectified it for me after my purchase.
18 juin 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Kelly,
Thank you so much for your lovely review! We're delighted we could get things sorted for you and really appreciate your kind words about our service. We'll be sure to pass them on to the team, thank you for your support!
Warmest regards,
The Mother Root Customer Experience Team.
Great customer service... And product!
So.. ordered as soon as the limited edition came out. I would have been tempted to downgrade the stars but that wouldn't have been fair given that Mother Root sent my item almost immediately... It was Evri that let them down. Mandi in the Mother Root team, picked up my complaint, was empathetic and sorted it by sending a replacement that arrived the next day... The limited edition right to my door in time for taking on my holiday. All rectified. Can't fault the reaction by Mandi - Evri take note.
Regarding the drink ... Fantastic! Had a little taste before we leave for holiday tomorrow and it is as good as the original (which was hard to beat... Possibly better 🫣) recommend to anyone who needs a good alternative to alcohol like me. Well done Mother Root... Especially Mandi who I can't praise enough 🙏🏻
18 juin 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Claire,
Thank you so much for your lovely review! We're delighted we could get things sorted for you and really appreciate your kind words about our service - plus we're absolutely delighted to hear you're enjoying Mother Root. We'll be sure to pass your words on to the team, thank you for your support!
Warmest regards,
The Mother Root Customer Experience Team.
I absolutely love this product but it doesn’t love me
I absolutely love this product - I prefer it with tonic water and a slice of lemon. Unfortunately it plays havoc with my digestive system, so I will be gifting the bottle to someone else to try. Such a shame as it’s a great drink.
15 juin 2026
Avis spontané
Réponse de MOTHER ROOT
Thank you for your review, Wanda. We're delighted to hear how much you enjoyed Mother Root.
We're very sorry to hear that it didn't agree with you. Thank you for giving Mother Root a try, and for passing the bottle on to someone else to enjoy. We're so pleased you loved the drink itself, even if it wasn't quite the right fit for you.
Warmest regards,
The Mother Root Customer Experience Team.
I got a very fast response from Mandi…
I got a very fast response from Mandi .Excellent service! Thank you
16 juin 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Sue,
Thank you so much for taking the time to leave such lovely feedback. We're really pleased we could help get things resolved for you, and we're especially grateful for your kind words about our customer service. It means a great deal to the whole team.
Warmest regards,
The Mother Root Customer Experience Team
Made me Ill, tasted awful
I received my bottle, I tried the drink but it did not agee with me, it tasked awful and make very ill, I contacted Mother Root, I was told I am unable to return the product or ever be compensated. So very unhappy and angry that I wasted £22.00 which is a lot for the drink itself, DO NOT WASTE YOUR TIME ON THESE FRAUDSERS
15 juin 2026
Avis spontané
Réponse de MOTHER ROOT
Thank you for your feedback Charlie. We’re very sorry to hear that Mother Root wasn’t right for you and we do understand your disappointment.
As a food and beverage product, we are unfortunately unable to accept returns of opened bottles or offer refunds based on taste preference or individual reactions to the product. This policy is outlined in our FAQ's, and is standard practice for consumable goods for safety and hygiene reasons.
Mother Root is a small UK business, and we work hard to be transparent about our ingredients, flavour profile and policies. Our reviews include both positive and negative experiences, and we always do our best to support customers within the scope of our policies.
We're sorry that Mother Root wasn't the right fit for you, and we wish you all the best moving forward.
Warmest regards,
The Mother Root Customer Experience Team.
WARNING. No customer service and may charge you twice.
Ordered 2 bottles from the website and they doubled my order and took the payment twice (on a Sunday). I contacted them immediately and got an AI response so I emailed on hello@ which is the only way to try and get hold of them.
I expected an email this morning saying that they had seen my issue and had adjusted my order. Nope, they sent me tracking for dispatch.
They now don't respond to my emails and they don't have any means to get hold of them.
This is an expensive product and Mother Root has left a bad taste in my mouth before I have even received my delivery.
Poor customers service. Slow response times and keep an eye out for a useless AI reply below this review.
14 juin 2026
Avis spontané
Réponse de MOTHER ROOT
Thank you for your feedback, Colin.
We're very sorry to hear that you were disappointed with your experience.
Having investigated the order, we can see that the quantity dispatched matched the order submitted through our website. We appreciate, however, that checkout errors can happen and we took your concerns seriously.
Our Customer Support Manager has since reviewed the order with you directly and, although our returns policy does not normally cover unwanted goods, we have offered an exception in this case and provided a route for returning the bottles you do not wish to keep.
We have also asked for further details about the device and checkout process used, as we'd genuinely like to understand what may have happened and ensure the experience is as clear as possible for future customers.
We're sorry that your first impression of Mother Root was not the one we would have hoped for, and we do appreciate you taking the time to share your feedback
Warmest regards,
The Mother Root Customer Experience Team.
Mother root is a wonderful product
Mother root is a wonderful product. It is healthy and has helped me to enjoy a "mocktail" at the end of the day without any alcohol.
In addition, the customer service is excellent. We had a shipping mix up that was my fault, and was handled flawlessly, and immediately.
1 juin 2026
Avis spontané
Réponse de MOTHER ROOT
Hi there,
Thank you so much for your lovely review! We're absolutely delighted to hear you're enjoying Mother Root. It really means a lot to the whole team that you took the time to share your experience.
Warmest regards,
The Mother Root Customer Experience Team.
Réponse de MOTHER ROOT
Hi Shannon,
Thank you so much for your lovely words - it really means a lot to the whole team that you took the time to share your experience.
Warmest regards,
The Mother Root Customer Experience Team.
There was an issue with my delivery
There was an issue with my delivery. Renet was able to help me and reprocess my order right away! I appreciate the good service.
10 juin 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Amy,
Thank you so much for your lovely review. We're absolutely delighted to hear Renet was to help you place your order. It really means a lot to the whole team that you took the time to share your experience.
Warmest regards,
The Mother Root Customer Experience Team.
I had an issue with the delivery
I had an issue with the delivery. I contacted Mother Root, & they rectified the situation without hesitation. Perfect solution.
9 juin 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Russ,
Thank you so much for your kind words. We're absolutely delighted to hear we solved the issue quickly for you. It really means a lot to the whole team that you took the time to share your experience.
Warmest regards,
The Mother Root Customer Experience Team.
Amazing customer service and product!
The Mother Root ginger mocktail is amazing! And customer service is so great as well!
8 juin 2026
Avis spontané
Réponse de MOTHER ROOT
Hi Haley,
Thank you so much for your lovely review! We're absolutely delighted to hear you're enjoying Mother Root. It really means a lot to the whole team that you took the time to share your experience.
Warmest regards,
The Mother Root Customer Experience Team.
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