It is difficult to review an insurance company unless you have had to make a claim. Motor Vision Insurance provided a very competitive price and offered extra services which were also priced fairly.... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I needed insurance for my classic car. The quotation process was easy, all additional options and costs were clear. The quote wasn't the cheapest but offered the best cover without add ons. The online... Voir plus
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Customer service agent Emily was very efficient ,she understood my queries immediately and answered them fully and promptly . Great service , which is rare these days . I am 100% satisfied , w... Voir plus
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Tried to complete insurance quote online through a comparison site but failed. Spoke with Joseph Cassidy on the phone at Motor-vision who was extremely helpful, patient and knowledgeable. He guided me... Voir plus
L'entreprise a répondu
4,4
Excellent
2 k avis
Demande des avis aux clients
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Réponse de Motor Vision Insurance
Hi,
We're happy to hear that our staff was helpful. We appreciate your positive feedback!
Kind Regards,
Chloe
Motor Vision.
The price is the cheapest on the market…
The price is the cheapest on the market ad the moment,and not any issues with insurance, everything is clear and simple, hope they will be always like that
31 juillet 2026
Réponse de Motor Vision Insurance
Hi,
We are so happy to hear that you found our pricing to be competitive and that your experience with insurance was clear and simple. We appreciate your kind words and hope to continue meeting your expectations.
Kind Regards,
Chloe
Motor Vision.
Frustrating and obstructive I gave no…
Frustrating and obstructive I gave no permission too charge me any money.
7 août 2026
Réponse de Motor Vision Insurance
Hi,
Thank you for your feedback. We are sorry to hear that you have had a negative experience and understand your frustration regarding the auto renewal of your policy.
We would like to clarify that communications regarding the automatic renewal of your cover were sent in advance of the renewal date, providing details of the upcoming charge and the opportunity to make changes or opt out before the renewal took place.
We are also sorry that you felt our service was obstructive. Our intention was to assist you in obtaining a refund where possible. During our discussions, we advised that a full refund could be considered upon receipt of proof of alternative cover. However, you advised us that you did not wish to pursue this option.
We apologise that your experience has not met your expectations and appreciate you taking the time to share your concerns. Your feedback has been noted and will be used to help us improve our customer experience going forward.
Kind regards,
Molly
Motor- Vision
Réponse de Motor Vision Insurance
Hi,
We're so glad to hear you found our process speedy and the application simple! Thank you for your wonderful feedback.
Kind Regards,
Chloe
Motor Vision.
Réponse de Motor Vision Insurance
Hi,
We're so pleased to hear that you found the sign-up process quick and easy, and that our pricing met your expectations. Thank you for sharing your positive experience!
Kind Regards,
Emma
Motor-Vision Insurance
Réponse de Motor Vision Insurance
Hi,
We're delighted to hear that you found the renewal process easy and are happy with our service. It's great to know you also find our pricing reasonable. Thank you for your positive feedback!
Kind Regards,
Emma
Motor-Vision Insurance
No hassle easy to use company...cheap…
No hassle easy to use company...cheap rates and good communications
1 août 2026
Réponse de Motor Vision Insurance
Hi,
We're delighted to hear you found our company easy to use and our rates affordable. We appreciate your positive feedback on our communication!
Kind Regards,
Emma
Motor-Vision Insurance
Réponse de Motor Vision Insurance
Hi,
We're so glad to hear that you found your experience with us to be helpful and pleasant. Thank you for sharing your positive feedback!
Kind Regards,
Emma
Motor-Vision Insurance
communication and cancellation difficulty
The renewal was set to automatic, so when it come to cancelling it was the most difficult and stressful experience. Online chat was useless, no real person conversation. Tried this several times with no help or contact number, before havinig to send an urgent email. Eventually managed to cancel, but not an apology or an explanation from the Company. The price was ridiculously high. I would never use covea insurance who are inconsistent with pricing and I would not recommend motor vision insurance after such an awful and time wasted, also unnecessary stress. Good luck to future customers hope they look into this and improve.
28 juillet 2026
Réponse de Motor Vision Insurance
Hi,
Thank you for your feedback. We are sincerely sorry to hear about the difficulties and stress you experienced when trying to cancel your policy.
We understand your frustration with the cancellation process and the lack of support you felt you received through our online chat service. We also regret that you did not receive an apology or explanation at the time and that the experience left you feeling disappointed with both our service and the renewal premium offered.
Your comments are important to us, and we will share your feedback with the relevant teams as we continually review and improve our customer experience. We apologise again for the inconvenience caused and thank you for taking the time to bring this to our attention.
Kind regards,
Molly
Motor-Vision
Policy is not conform the requirements…
Policy is not conform the requirements I filled in search engine, pillion and second driver missing
31 juillet 2026
Réponse de Motor Vision Insurance
Hi,
Thank you for your feedback. We understand your frustration and are sorry to hear that the policy does not appear to meet your requirements.
Please note that this policy was purchased and set up online based on the information entered during the application process, without any intervention from our team. As a result, the cover details provided on the policy are generated from the information supplied at the time of purchase.
If any required details, such as pillion cover or a second driver, were unintentionally omitted during the setup process, we would be happy to review whether amendments can be made. We recommend contacting our customer service team, who can discuss your requirements and advise on any available options.
We appreciate your comments and apologise for any inconvenience caused.
Kind regards,
Molly
Motor-Vision
I had a couple of queries with my…
I had a couple of queries with my policy. Via WhatsApp they were answered very quickly and efficiently by Chloe.
An excellent service
5 août 2026
Avis spontané
Réponse de Motor Vision Insurance
Hi,
We're so pleased to hear that our team was able to assist you efficiently with your policy questions via WhatsApp. Providing excellent service is very important to us, and we appreciate you sharing your positive experience.
Kind Regards,
Jess
Motor Vision.
Wasn’t happy about a over inflation…
Wasn’t happy about a over inflation renewal fee otherwise would have gave more
28 juillet 2026
Réponse de Motor Vision Insurance
Hi,
We appreciate your feedback regarding the renewal fee. We are always reviewing our pricing to ensure fairness for our valued customers.
Kind Regards,
Chloe
Motor Vision.
I posted all my info onthe sight you…
I posted all my info onthe sight you came back with a very good price, so simple to do .Very helpful and proffesional would reccomend to all friends.
28 juillet 2026
Réponse de Motor Vision Insurance
Hi,
We are delighted to hear that you found the process straightforward and that our pricing was competitive. It's wonderful to know that our team was helpful and professional, and we truly appreciate your recommendation to friends.
Kind Regards,
Chloe
Motor Vision.
A simple renewal process
A simple renewal process. No complications and no hike in premium. Great
27 juillet 2026
Réponse de Motor Vision Insurance
Hi,
We're happy to hear that your renewal process was simple and that your premium remained stable. We appreciate your positive feedback!
Kind Regards,
Chloe
Motor Vision.
Annoyed that my automatic payment was taken before you told me the actual price.
I had signed up a year ago for automatic renewal unless I cancelled in advance. It was ONLY A WEEK before it ran out that I was told what the new price would be and the renewal payment had ALREADY BEEN DEBITED FROM MY ACCOUNT. I was quite happy with the new price but if I hadn't been I would have to have cancelled the renewal and reclaimed the payment. Luckily I had enough money to cover it but it was annoying.
28 juillet 2026
Réponse de Motor Vision Insurance
Hi,
We are sorry to hear that the automatic renewal process came as an unexpected surprise and understand how frustrating this must have been.
As part of our renewal process, we send an email in advance of the renewal date to let you know that your policy is due for renewal. This communication invites you to log in, review your renewal quote, and check any documents or information that may require your attention. The renewal notice also explains that, if you do not wish to continue your cover, you should contact us before the renewal takes place. In addition, it advises that if we do not hear from you, payment will be collected automatically 7 days before the renewal date in line with the auto-renewal terms.
We appreciate that renewal communications can sometimes be overlooked, and we are sorry for any disappointment or inconvenience this situation may have caused.
Kind regards,
Molly
Motor- Vision
Hidden prices and charges
I took out insurance via compare the market for £174 for the year payable by direct debit payable monthly. Then via various broker fees and access to credit charges the price went up to £221. A £33 initial fee plus tax and the original £174. I cancelled within my 14 day cooling off period and they wanted to still charge £33 under the guise of a "small amount" for 10 days covered. I complained that not only was this within my 14 days, but that small amount for 10 days actually repeated to 700% increase. They have since got back to me and told me there is also a £55 cancellation fee.
In summary the price they offer on compare the market is at best misleading and at worst designed to lure you in before adding other charges, and should you complain and cancel, they completely disregard the 14 day cooling off period and charge you even more.
Steer clear
3 août 2026
Avis spontané
Réponse de Motor Vision Insurance
Hi,
We are sorry hear of your negative experience with our services. Unfortunately, as no policy details or reference number have been provided, we’re unable to investigate your concerns further at this stage.
We have requested your policy details so that we can look into the concerns you have raised regarding the cancellation fee. Please provide the policy details where prompted on the Trust pilot platform or leave a feedback form on our website with the details. Once provided, an agent will review the case and come back to you directly.
Kind Regards,
Jess
Motor Vision.
Réponse de Motor Vision Insurance
Hi,
We tried contacting you to assist but were unable to get in touch. If you require urgent assistance, please contact us directly via our website, where you can reach our team email, Live Chat, or WhatsApp. We can also be contacted via phone call (01708 952 600). One of our customer service agents will be happy to assist you as quickly as possible.
Kind regards,
Molly
Motor-Vision
They offered me a good deal for my car…
They offered me a good deal for my car insurance and it was quick and easy to complete the online application process so I could complete my purchase
27 juillet 2026
Réponse de Motor Vision Insurance
Hi,
We're so glad to hear that you found a great deal on your car insurance and that our online application process was quick and easy for you. We appreciate your positive feedback!
Kind Regards,
Chloe
Motor Vision.
Your service is responsive and…
Your service is responsive and courteous, but you don’t reward existing customers compared to the market, the prices just keep creeping up.
27 juillet 2026
Réponse de Motor Vision Insurance
Hi,
We appreciate your kind words about our service and understand your concerns regarding pricing for our valued, long-term customers. We are always reviewing our offerings to ensure they remain competitive and fair.
Kind Regards,
Chloe
Motor Vision.
How to keep a customer base
Unlike most insurance yours stayed pretty much the same instead of going lots higher.
This for me with the ease of taking out is the way to keep customers.
(Let's see if I ever need to claim that is as good)
27 juillet 2026
Réponse de Motor Vision Insurance
Hi,
We are so happy to hear that our service and pricing have met your expectations. We appreciate your positive feedback and look forward to continuing to provide you with excellent service.
Kind Regards,
Chloe
Motor Vision.
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