I needed insurance for my classic car. The quotation process was easy, all additional options and costs were clear. The quote wasn't the cheapest but offered the best cover without add ons. The online... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
It is difficult to review an insurance company unless you have had to make a claim. Motor Vision Insurance provided a very competitive price and offered extra services which were also priced fairly.... Voir plus
L'entreprise a répondu
Customer service agent Emily was very efficient ,she understood my queries immediately and answered them fully and promptly . Great service , which is rare these days . I am 100% satisfied , w... Voir plus
L'entreprise a répondu
Tried to complete insurance quote online through a comparison site but failed. Spoke with Joseph Cassidy on the phone at Motor-vision who was extremely helpful, patient and knowledgeable. He guided me... Voir plus
L'entreprise a répondu
4,4
Excellent
2 k avis
Demande des avis aux clients
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Hidden prices and charges
I took out insurance via compare the market for £174 for the year payable by direct debit payable monthly. Then via various broker fees and access to credit charges the price went up to £221. A £33 initial fee plus tax and the original £174. I cancelled within my 14 day cooling off period and they wanted to still charge £33 under the guise of a "small amount" for 10 days covered. I complained that not only was this within my 14 days, but that small amount for 10 days actually repeated to 700% increase. They have since got back to me and told me there is also a £55 cancellation fee.
In summary the price they offer on compare the market is at best misleading and at worst designed to lure you in before adding other charges, and should you complain and cancel, they completely disregard the 14 day cooling off period and charge you even more.
Steer clear
3 août 2026
Avis spontané
Réponse de Motor Vision Insurance
Hi,
We are sorry hear of your negative experience with our services. Unfortunately, as no policy details or reference number have been provided, we’re unable to investigate your concerns further at this stage.
We have requested your policy details so that we can look into the concerns you have raised regarding the cancellation fee. Please provide the policy details where prompted on the Trust pilot platform or leave a feedback form on our website with the details. Once provided, an agent will review the case and come back to you directly.
Kind Regards,
Jess
Motor Vision.
Réponse de Motor Vision Insurance
Hi,
We tried contacting you to assist but were unable to get in touch. If you require urgent assistance, please contact us directly via our website, where you can reach our team email, Live Chat, or WhatsApp. We can also be contacted via phone call (01708 952 600). One of our customer service agents will be happy to assist you as quickly as possible.
Kind regards,
Molly
Motor-Vision
They offered me a good deal for my car…
They offered me a good deal for my car insurance and it was quick and easy to complete the online application process so I could complete my purchase
27 juillet 2026
Réponse de Motor Vision Insurance
Hi,
We're so glad to hear that you found a great deal on your car insurance and that our online application process was quick and easy for you. We appreciate your positive feedback!
Kind Regards,
Chloe
Motor Vision.
Your service is responsive and…
Your service is responsive and courteous, but you don’t reward existing customers compared to the market, the prices just keep creeping up.
27 juillet 2026
Réponse de Motor Vision Insurance
Hi,
We appreciate your kind words about our service and understand your concerns regarding pricing for our valued, long-term customers. We are always reviewing our offerings to ensure they remain competitive and fair.
Kind Regards,
Chloe
Motor Vision.
How to keep a customer base
Unlike most insurance yours stayed pretty much the same instead of going lots higher.
This for me with the ease of taking out is the way to keep customers.
(Let's see if I ever need to claim that is as good)
27 juillet 2026
Réponse de Motor Vision Insurance
Hi,
We are so happy to hear that our service and pricing have met your expectations. We appreciate your positive feedback and look forward to continuing to provide you with excellent service.
Kind Regards,
Chloe
Motor Vision.
Renewal gone wrong!
Policy renewal went from £275 to £1569 due to address change and no blame accident on a third parties policy, even though I had protected no claims and max no claims, im 69.
Got cover with another provider for similar previous rate, shop around!
27 juillet 2026
Réponse de Motor Vision Insurance
Hi,
Thank you for your feedback.
We're sorry to hear about your experience. We understand how concerning it can be to see a significant increase in your renewal premium, particularly when you have many years of no claims discount and protected no claims.
Unfortunately, we are unable to control how insurers calculate premiums. When details such as an address change or claims history are updated, insurers reassess the risk and provide quotes based on their current underwriting criteria and the live insurance market at the time. This means premiums can change significantly, even where a customer has protected no claims discount.
We appreciate that this outcome was disappointing, but we're pleased you were able to obtain alternative cover that better suited your needs. Thank you for taking the time to share your feedback, and we wish you all the best for the future.
Kind regards,
Molly
Motor-Vision
This is the second year I have renewed…
This is the second year I have renewed my car insurance with motor vision. This shows that I was happy with their service.
Thank you and hopefully all being well I may go with them next year.
10 juin 2026
Réponse de Motor Vision Insurance
Hi,
We are so pleased to hear that you've chosen to renew your car insurance with us for a second year! Your continued trust means a great deal to our team. We truly appreciate your positive feedback and look forward to potentially serving you again next year.
Kind Regards,
Emily
Motor Vision
Very good easy process and at a great…
Very good easy process and at a great price have always been kept informed and updated would recommend
20 juillet 2026
Réponse de Motor Vision Insurance
Hi,
We're delighted to hear that you found our process easy and our prices great! We're also pleased that we kept you informed and updated throughout. Your recommendation means a lot to us.
Kind Regards,
Emily
Motor Vision
Réponse de Motor Vision Insurance
Hi,
Thank you for sharing your positive review with us, we are pleased to hear you are happy with our services.
Kind Regards,
Emily
Motor Vision
Very easy to deal with
20 juillet 2026
Réponse de Motor Vision Insurance
Hi,
We're so pleased to hear that your experience with us was easy and straightforward. Thank you for taking the time to share your positive feedback!
Kind Regards,
Emily
Motor Vision
Minor query with breakdown cover
I had a minor query with regards to breakdown cover and when I texted through i had communication with Chloe who was very helpful and my query was dealt with efficiently and quickly. Thankyou
27 juillet 2026
Avis spontané
Réponse de Motor Vision Insurance
Hi,
We are so pleased to hear that Chloe in our team was able to assist you efficiently with your breakdown cover query. We appreciate you sharing your positive experience with us.
Kind Regards,
Emily
Motor Vision
Seamless to work with
19 juillet 2026
Réponse de Motor Vision Insurance
Hi,
We're thrilled to hear that your experience with us was so smooth and effortless. Thank you for your wonderful feedback; we truly appreciate it.
Kind Regards,
Emily
Motor Vision
Very simple process at a good price.
18 juillet 2026
Réponse de Motor Vision Insurance
Hi,
We are delighted to hear that you found our process simple and our pricing satisfactory. Thank you for your wonderful feedback!
Kind Regards,
Emily
Motor Vision
Réponse de Motor Vision Insurance
Hi,
We're delighted to hear that you found our service quick, easy, and competitively priced. Thank you for your positive feedback!
Kind Regards,
Emily
Motor Vision
Réponse de Motor Vision Insurance
Hi,
We're delighted to hear that you experienced good correspondence and found our pricing to be fair. Thank you for your positive feedback!
Kind Regards,
Emily
Motor Vision
Straight forward to deal with and very…
Straight forward to deal with and very happy with the price
17 juillet 2026
Réponse de Motor Vision Insurance
Hi,
We're glad to hear that you found our service straightforward and that you were happy with the price. Thank you for your positive feedback!
Kind Regards,
Emily
Motor Vision
Réponse de Motor Vision Insurance
Hi,
We are so pleased to hear that you found your experience with us to be straightforward and positive. Thank you for sharing your feedback!
Kind Regards,
Emily
Motor Vision
Réponse de Motor Vision Insurance
Hi,
We're so glad to hear you found our pricing fair, renewal process easy, and customer service helpful. Thank you for your positive feedback!
Kind Regards,
Emily
Motor Vision
Motor Vision Insurance
Motor Vision Insurance, made it very easy not only to get insured but to beat the price of my previous insurance company by a very large margin. Not for less cover, but for better. If you are about to renew your insurance, give MVI a go, it will be worth the time, after all that's all it takes, if they can do you a better deal , then it is worth it. In these times when we all need to save money on as much as possible.
18 juillet 2026
Réponse de Motor Vision Insurance
Hi,
We are so pleased to hear that we could make the process of getting insured easy for you and that we were able to offer a better deal with improved coverage. It's wonderful to know our efforts to provide value are appreciated, especially in these times. We truly value your recommendation.
Kind Regards,
Emily
Motor Vision
Réponse de Motor Vision Insurance
Hi,
We are so pleased to hear that you found our service excellent and straightforward. Thank you for taking the time to share your positive experience with us!
Kind Regards,
Emily
Motor Vision
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