MotorHousebedsltd Avis 

Friendly team, excellent customer service. I am very happy with my car. Great experience from start to finish and I highly recommend.

We bought our Land Rover Freelander 2 from Motorhouse in July 2025 and unfortunately our experience has been extremely disappointing.

The problems started almost immediately. The day after collecting the car we contacted Motorhouse because the handbrake was not holding the vehicle properly. To their credit they collected it quickly and repaired it, although Motorhouse themselves acknowledged that the driver who had delivered the car had left it in gear because he was concerned it could roll away.

Once the handbrake was repaired we raised further concerns about the very high clutch bite point. We also experienced acceleration/performance issues shortly after purchase. Motorhouse subsequently told us that the mass air flow sensor had been replaced and that other work had been carried out under warranty.

Despite repeatedly asking for the garage report, job card or invoice confirming exactly what work had been undertaken, we struggled for weeks to obtain this information. Motorhouse told us that the work had been carried out by a garage in Huntingdon and that they were waiting for the paperwork from them. Because we remained concerned about the acceleration issue and couldn't verify what had actually been done, we arranged an independent assessment with a Land Rover specialist ourselves.

A couple of months later the car developed a significant knocking noise from the front right. Motorhouse agreed to investigate and collected the vehicle again. Parts including a shock absorber and bracket were subsequently fitted.

We have also since paid ourselves for major maintenance including the cambelt and water pump.

Fast forward to August 2026. While travelling to Devon, the car repeatedly went into “Reduced Engine Performance” with a severe loss of torque, particularly uphill and under load. The AA attended and recorded fault code P2263 relating to the turbocharger charging system.

During their inspection the AA technician discovered something we were completely unaware of: the EGR system had been deliberately blanked off using a physical blanking plate. We have never had this done or authorised anyone to do it during our ownership.

The AA report records the presence of the EGR blanking plate and the fact it was not fitted during the period we have owned the car. We have retained the physical plate, the diagnostic photographs and the AA report.

The car continued to lose power throughout our holiday in Devon and we had to significantly alter how we drove it just to get around safely.

I contacted Motorhouse in writing on 17 August to explain what had been discovered and to ask whether they, or any garage acting on their behalf, had carried out work to the EGR system. As of 23 August I have received no response or even an acknowledgement.

The car is now booked back into an independent Land Rover specialist for a full diagnosis.

I am not claiming that Motorhouse fitted the EGR blanking plate because we do not currently have evidence proving who fitted it. What concerns me enormously is that the vehicle had performance problems almost immediately after we bought it, work was carried out by a garage on Motorhouse’s behalf which we struggled to obtain documentation for and we have now discovered an undisclosed modification to the EGR system.

After repeated faults, repeated returns, difficulty obtaining clear repair documentation and now no response to our latest complaint, I cannot recommend Motorhouse based on our experience.

I will update this review once the independent Land Rover specialist has completed their inspection.

Amazing experiance at motorhousw the lads here know their stuff.

Would really recconmend

STAY AWAY TOOK DEPOSIT AND THEN INFLATED PRICE BY £3000 NOT A GOOD COMPANY

Ash , Alix & Shaun went the extra mile to ensure my A5 convertible was A1 .
I was worried about other negative reviews but couldn’t fault the service.

Purchased a 2024 bmw m3 estate of the lads here, not a single negative thing I can say, amazing service and the vehicle was beyond expectations, thank you Sam, ash, Alex, Shaun.

Brought a 2023 Range Rover autobiography from Shaun at Motorhouse, what an amazing experience, and to top it off the car was delivered to me in a fantastic condition as Shaun described to me, will be coming back for any future vehicles.

Brilliant place, brilliant cars, top notch service would highly recommend for anyone looking for all types of vehicles.

I recently purchased a 2019 BMW 5 Series Estate, from the get go the service history was second to none the communication was great Alex who dealt with me kept me informed and provided me with the service history an a walk around video. The whole process start to finish was great. I would certainly recommend them.

Professional and honest - great all round experience

Amazing experience at Motorhouse, cannot fault a single thing, from the car to the the customer service and experience, I will be recommending this company to everyone.

Very bad experience.. anyway I am trapped

Headline: UPDATE: Matter professionally resolved by management
18/03/2026

Review Body:

Following my initial complaint, the Sales Manager (Alex) contacted me directly and handled the situation very professionally. I have now received a full refund, including all diagnosis costs. I appreciate the management's intervention and their commitment to resolving this matter under the Consumer Rights Act 2015. The issue is now fully resolved and the case is closed.

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I purchased a MINI Countryman (RJ67 WNG) from Motorhouse, but unfortunately, the vehicle developed significant mechanical issues only 3 days after purchase. Under the Consumer Rights Act 2015, I am exercising my right to a full refund.
However, the resolution process has been extremely unprofessional:
1. Selective Communication: The dealer replied to one email initially agreeing to a refund but insisted I must attend their office in person. Since then, they have refused to reply to any of my follow-up emails regarding the final amount and handover, instead choosing to call me repeatedly despite my requests for a written record.
2. Lack of Transparency: They avoid formal email communication, which is necessary for my records with Citizens Advice.
3. Inappropriate Behavior: I even received an SMS containing my private residential address without any context, which I found highly unprofessional during a commercial dispute.
4. Unconfirmed Amount: They have yet to formally confirm the full refund of £12,356.21 (including vehicle price and essential inspection fees).
A formal case is active with Citizens Advice (Ref: CL-20196689) and Auto Trader’s Security Team has been notified. Potential buyers should be aware of these communication issues.

B
Rated 1 out of 5 stars
36 minutes ago
Seller beware !!!
Seller beware !!!My first experience with CarWow has left me feeling ripped off. I wrote to CarWow to explain what happened and someone called Eduardo emailed me. I emailed back and have heard nothing since. I offered my 2018 Mercedes 350 GLE and the auction settled at £16690. A trade price for a nice car. The buyer came to collect the car. He was pleasant enough and not aggressive or rude.He explained that he was one of several brothers who had dealerships around Bedford. Then showed me photos of their multi-million pound car collection. He plugged his diagnostic machine into the Mercedes and embarked upon a well rehearsed pitch designed to knock the price down. I assume he does this every day. He told me about field mice eating the rubber.I couldn't see any signs. He told me the turbo was leaking oil.I couldn't see any signs.Then he showed me several items marked in red on his diagnostic machine.He said they were a problem and he started showing me links to Ebay where he'd be buying parts. It wasn't aggressive.It was relentless. I assume that any trade buyer knows there will be the odd item that will flag up on a 8 year old Mercedes and that they calculate its value accordingly. He offered me £15K. Nearly £1700 less than the agreed priceI Not surprisingly I rejected this offer. Then he went thru a well rehearsed series of calls with his "brother" who, he told me, sends the money and decides if he wants the car.His brother kept saying he was busy and that he'd call back.This went on for 20 minutes. I'm a 68 year old pensioner who hasn't used this service before.And I won't be dealing with these people again.I had agreed to buy another car on the same day I was selling the Mercedes and needed to call the dealer to send funds. I had been offered a good price by Webuyanycar but was loyal to CarWow as I didn't want to waste anyone's time. The names of two of the companies the buyer works with are MOTORHOUSE and AUTOMOTIVE SPECIALISTS OF BEDFORD. In my book a deal is a deal and the price bid in auction is the price that should be honoured.The buyer couldn't criticise the bodywork as he'd seen photos. I guess the moral of the story is to check that the buyer isn't going to try to knock the price down due to "items" he might find on his diagnostic machine. I am a man of my word and I don't operate in a way that undermines an agreement.The buyer was telling me that he managed to knock well over £10K off the price of a Bentley. I assume this is just a game to these people and we are the mugs they take advantage of.I'm disgusted an disappointed and won't be working with CarWow again. What's more I'll tell friends and colleagues what happens when you sell a car thru CarWow. The whole affair has left me feeling ill and depressed...

Made several enquiries about a car I wanted to purchase. Had to keep chasing Alex up for various details. Said he would call me back in a hour. 37 hours later. Nothing.

Stay away. Sold a damaged vehicle although highlighted to them what the issues are and that they should fix before collection. Nothing was done confirmed done however. When complaining no one took responsibility no form of communication ignoring not answering calls and then tell you sorry you’re outside of policy. Scam scam scam stay away!

It's is 5 months since I received my car after it going back 5 times still not got service book they kept say we send it or receipt for the work the suppose to have repaired mine , they said mine had full service when I got it took it to have another service for piece of mind to be told and shown it not been serviced in a long time my lies and i have my q7 on road for less than 4 months about 3000 mile and engine is completely knackered
So I would not recommend this company to anyone don't read there reviews on there site as they take bad ones off they put phone down when I ring to confront them avoid at all cost a shambles of a company

Found a nice looking Audi S3 saloon motorhouse was selling. Contacted them too set up a finance agreement on the car which went through very quick, sent a £250 deposit on the 14th of June, to hold the car, asked too view the car on Saturday and was told sorry the car isn’t here it’s away for a pre sale inspection. No problem, seemed okay, was then supposed too be collecting the car on the following Saturday being the 21st of June, too be called on Friday and told sorry we still don’t have the car it’s away for detailing.

Now after a whole week you would’ve thought they’d of been getting the car ready, Ash at motorhouse assured me the car would be back for 5PM, and if it wasn’t then it’d be having a service. None of which I asked for, I just wanted too collect the car. so I agreed to set off at 4:15 to collect the car, very skeptical on if it even existed at this point, Ash couldn’t give me a photo of the car in the show room at 4:30, so rather than waste my time I called and cancelled the finance agreement. Too be told by Ash “ Not to worry as we had plenty of calls on the car ”

I am still £250 out of pocket as they haven’t sent me my money back for the FULLY refundable deposit as I was assured in an email it would be,

AVOID DEALING WITH THIS DEALERSHIP AT ALL COST. COMPLETE WASTE OF TIME AND CON ARTIST.

I would never deal with this company again be careful of what they offer you in terms of finance because what they tell you and the actual is vastly different . Added to that trying to complain is impossible, The Salesman would not proved direct contact details of their MD , quoting Sam as the contact, had no formal complaints procedure. I intend to take my case to the ombudsman as they refused to engage