Motor Range - Manchester Avis 

Aaron was amazing
Everything was so smooth, effective and we left with everything we came for within a hour.

just brought our second car from motor range manchester our salesman was Adam Reddell and from start to finish he was fantastic , friendly , polite talked us through everything showed us the car on the day we came and left i recommend motor range for the prompt service and told all my fiends and family and in the future im sure we will go there again a big thank you Adam .

My daughter recently bought a vehicle after two weeks it broke down the coolant hose broke then two months later had to take it back because the breaks were making a noise turns out the break calliper had seized my daughter as had to loose time of work and pay £30 per day on each occasion was told no curtesy cars available and would not be compensated all that in three months of buying the car the stress it as caused her she now as no trust in this dealership and to give her peace of mind is having the car comprehensively checked witch is more cost to her will not be recommending them to anyone

Disgraceful service — this company needs to be held accountable

I genuinely wish I had read the reviews before handing over any money. There are now multiple recent reviews detailing almost identical experiences — yet Motor Range still proudly claim to be the "North West's Number 1." That is a misleading and dishonest statement. Based on my experience and the growing number of others, they are far from it.

What happened:

• Agreed repairs were never completed when I collected the vehicle

• Serious knocking noise and vibration developed within days

• I had the car for 2 months total — and only had use of it for 2 weeks

• Staff heard the fault themselves, then later denied it existed

• They asked me to pay £10 for fuel so they could test their own vehicle

• Incorrect mileage recorded on sales documents — proven wrong by official MOT records — over 3,000 miles out. This is a serious error that raises major questions about their entire sales process.

Their complete lack of basic decency:
Throughout this entire ordeal I was grieving the loss of my grandad. I explained clearly that I needed the vehicle resolved urgently to travel to his funeral. Despite giving them more than two weeks' notice, it was treated as completely irrelevant. Promised calls never came. I was forced to chase constantly. I had to repeat my personal circumstances to multiple different staff members, and still nothing changed. It was cold, disrespectful, and completely heartless behaviour at a time when I was at my most vulnerable.

How they finished:
When I properly rejected the vehicle and returned the keys and V5, their response was to refuse my refund unless I paid a disputed mileage fee. They tried holding my money hostage. They calculated a mileage figure that was demonstrably wrong — using their own incorrect starting figures.

The only reason this was resolved:
My finance company, Carmoola, had to step in entirely. They handled everything, got my full refund including insurance costs, and protected my consumer rights when Motor Range tried to ignore them. Without Carmoola, I dread to think where I would be.

This is not "one bad experience." It is a pattern of behaviour. Selling vehicles that aren't fit for purpose, failing to rectify known faults, recording incorrect mileage data, treating customers with contempt, and then attempting to withhold refunds when things go wrong. It is unacceptable. I will be escalating this complaint to Trading Standards, and I strongly encourage anyone else who has had a similar experience to do the same.

Do not ignore the warning signs in the reviews. This company does not deserve your business.

Nav was amazing. I was under a time constraint as im back at school from tuesday. He ensured the car was ready to go as quickly as possible.. very understanding that "hell week" at school would delay collection.

Smooth process and genuinely appreciated that he pushed this through as a priority.

I dropped my car off this morning as water was pooling inside the doors and I was promised before the sale that the scratches would be removed.

I was spoken to by one of the receptionists on the service team who had a condescending tone with me when I called at 1.30 to see how the car was going in. It’s not been looked at yet but you asked me to get it there for 8-9 this morning. I reported her attitude and got a call from the supposedly manager. I then got a call at 5.20 conveniently after the service team had left to say that the scratches had been done and that there was not an issue with the doors pooling water. I have just been to collect the car and the scratches have not been done and the original salesman scarpered. An older gentle who has worked there for years checked them with me and he said he couldn’t understand the failure of attention to detail. He sorted the scratches himself for me. Don’t buy a car from here if you want any after service- bunch of rogues.

Nav has been very helpful and patient with us during the process of the purchase of the Peugeot 2008 GT
He is a good representative of the company

5 star customer service from Emma in Aftersales on a busy Saturday! My car was booked in for its annual service. Emma welcomed me with a smile when dropping my car off on the Friday evening. She kept me updated throughout the day, and my car was complete and ready to collect by 10am! Emma passed along the technicians comments that my car was in great condition, listing brake and tyre measurements through my vehicle health check. Friendly and quick service. Thank you for looking after me!

I visited Motor Range for my Audi ‘s annual MOT. I have a ‘Free MOT for Life’ deal as I purchased my car through them. I arrived on time and got a warm welcome. I was able to wait in a comfortable waiting area with drinks whilst my MOT was carried out. Everyone was friendly and the service was professional. Very happy. Thank you!

Spoke to nav who dealt with everything for my car , fast & kept in contact through out with me , sorted the car out & next day collected it . Fantastic place would definitely recommend

The staff are amazing and thank you to Jackie after sales, Muhammed the manager and Bassam the lovely young man who dealt with us. Their patience and understanding has been astounding. My partner signed up to buy a car but unfortunately fell ill and passed away last Friday. When I rang to explain and get things sorted over the 2 weeks prior and yesterday they have been so lovely and caring. This morning I received a beautiful bouquet of flowers from all the team and this made my heart swell and believe in humanity again. It was such a compassionate act they didn't have to do but a massive thank you for thinking of us and I've told everyone.

Great experience. Bought through Adam who was a pleasure to deal with and transaction easy and hassle free.

Nav helped us buy our daughters first car.
Excellent customer service, knowledgeable, no pressure & he made the whole experience easy & relaxed.
Thank you very much Nav.
I can highly recommend their Manchester branch.

I went there to buy a car as I bought one from them previously when it was the Car People. Mr. Bas went out of his way to welcome us and help us. He showed me an Audi A1 and then when the automatic was not available, he ordered one from their Liverpool showroom to be driven down to Ashton. However, it was not suitable and obviously there was disappointment on all parties, due to the effort that was executed to make this happen. However, Mr. Bas was professional and polite and accepted our responses with a courteous manner. Following on, we had to claim back the GBP99.00 that was paid up front as part of the relocation of the car from Liverpool to Manchester. When the funds were not received back into my account, I followed up with Sean. He was absolutely fantastic. He was polite, professional, he understood my issues clearly and directly looked into the matter whilst I stayed online. He then liaised with the finance team, checked the systems and ensured that the refund was executed whilst I was on the phone. Everything about the team, Mr. Bas, Sean, was amazing. Although my purchase was not successful on this occasion, my experience with Motor Range Ashton were on point.

Nav, what can I say “ A real gentleman, knowledgeable, professional and installed our confidence in the company.
10 out of 10 from me for both Motor range and Nav.
Guy Hartley

I bought a vehicle which after one month I noticed that the rear door seals were hanging off. When I contacted them about this they said can you send some photos. I did this and heard nothing back so I chased them again and they said the car was now outside the 30 day warranty and there was nothing they could do. The extended warranty was also useless as it did not cover cosmetics?(so much for the the 120 point inspection).
What was the point in asking me to send photos if it was outside of the warranty period? Jokers!

had my MOT done here recently, Emma was great help with getting my car sorted and customer service was lovely. no complaints at all I would definitely recommend

Great service from Nav. Very friendly.

Really happy with my experience at Motor Range Car Sales. The staff were all really friendly and there was absolutely no pressure to buy. I was given plenty of time to look around the cars and take my time deciding what I wanted.

Jake looked after me throughout and was brilliant. He was really friendly, knowledgeable and explained everything clearly, which made the whole process really easy.

There was a bit of an issue with the MOT on my part-exchange car, but we quickly came to an agreement that was fair to everyone, so no problems there.

Before I collected my new car, they made sure it had been serviced and that anything I had mentioned was sorted. Jake also noticed that the brakes weren’t great and made sure they were replaced before I picked the car up, which I thought was excellent. The car had also been given a full deep clean and looked great when I collected it.

Overall, a really good experience and I felt like they genuinely wanted to make sure everything was right before I drove away. I’d definitely recommend Motor Range Car Sales and would happily use them again.