Moving internet Avis 

I was dubious about using temporary internet but this worked out fine. The router was sufficient to run 2 games consoles at the same time as well as streaming movies etc. the £50 deposit was returned as per expected. What can I say I got what I expected!!! Would recommend

Hub arrived on time and all went to plan

Very good. Thanks

Excellent prompt delivery - internet up and running immediately - no problems at all

Helpful customer service, great ideas but execution is lacking in some areas.

So went with this company as I had purchased a house and was unable to get internet for a short while. The whole time I had it, the internet was very hit and miss. I was told I would get atleast 12 to 67mb/s on 4G as 5G wasn’t available indoors.

Despite being told this the whole time I had it I didn’t record any speeds over about 15 to 20mb/s which especially over the festive period is very frustrating. Towards the end of my term I emailed in informing them about it and was subsequently told there’s nothing that can be done as there’s ongoing work in the area and that I should’ve contacted them sooner. An unless I send the router back and wait for a new one to arrive but with 3 to 4 days left on my term I was told it wasn’t worth it and I should’ve reached out sooner.

I was asked to provide evidence of the speeds I was getting showing I was getting 9mb/s and it was constantly cutting out which had been happening constant and when I asked for some form of compensation but that was subsequently ignored and instead I was asked if I would like to extend it instead I which I assume I would’ve been charged the full price.

I’m only now leaving this review as they did give me the deposit of £50 back for the router. I’m sure other people have had better service than me with this. Although over such an important time of year and no compensation even after showing evidence I returned the Hub feeing relatively disappointed and in future will recommend people to just pay for unlimited data for a short term on their phone instead.

If I was this company, to improve the service I would look at a live monitoring feature of services in the area so you can see if people are getting the speeds or connections they are supposed to get and look for an alternative rather than waiting for them to come to you as I did. And if they are having issues inform then they are sending a new hub with the new connection and request the old one returned or atleast give them the option without them having to contact you first.

I feel like I should’ve given this 2 stars but the customer service responding quickly to my emails really did help make a difference even if the company itself doesn’t like providing any compensation.

Unfortunately, my experience with MovingInternet was poor. The internet speed was not fit for purpose, not fast enough to use for streaming would only work intermittently and kept buffering, and the device was barely used as a result.

Despite returning the device as soon as possible (delayed only by post office closures and bank holidays), the refund process lacked urgency and required chasing.

Overall, the service did not meet expectations, and I would be cautious about recommending it unless there are significant improvements in performance and customer support.

We had been let down by Sky when moving 19 Dec 25 and faced having no connectivity until after Christmas with new central heating (managed via WiFi) and a 13 yr old and a 6 yr old. A quick search found Moving Internet and strong reviews so quickly booked and turned up equally as quickly. The connectivity was strong throughout the house; my wife was able to work from home and, simultaneously, all manner of epqt was hooked up and good to go (even the new central heating app!). Excellent value for money and a brilliant service.

All the equipment arrived in time with straight forward set up instructions and gave the connections we needed whilst we waited for our fibre to be installed

Very efficient service and worked great for us when moving into a new house. Would recommend to others.

Unfortunately, the equipment simply didn’t perform as the company claim. The signal was very poor and only a single device could be connected.

Fantastic service! When your own internet goes down and the service provider can not repair it for 10 days where do you turn to. Moving Internet! They were brilliant from start to finish, everything their steps say will happen does. I cannot fault a thing. Highly recommend them.

Superfast delivery, next day, as expected. Very easy to set up, just plug in, instructions enclosed - wish i had known about this service sooner as would have saved me toggling with mobile and having to buy extra data - so tell your friends and family about this company if they are planning on moving house.

Can’t recommend enough. Helped out during the move process when sky messed up and left me without wifi for a week. Quick and easy process, I did the initial few days and then extended really easily and deposit was returned quickly. WiFi connection didn’t fail, even with living in an area with no signal.

Worked perfectly, really helped with moving house and having no internet for the week. Did the job.

Perfect delivery, super easy return, product worked perfectly.

Don’t expect to see all your deposit returned. They obscure in the small print that you have to post it back on the day of the end of the rental period no later than 1pm. So half a days rent period for a full day charge - regardless of T&Cs that’s unethical . If you post it after 1pm they penalise you. Be careful if you end your rent period on a Sunday. In any event they take money from you fraudulently as they count Sunday as a ‘late’ day when you cannot post it on a Sunday as you need an open Post office. Again…. At best this is unethical.

The old ‘oh you signed the T&Cs ‘ is the refuge of the dodgy trader. Who would reasonably expect such a stunt? Just because you bury unreasonable terms in a contract does not absolve you of your responsibility to be an ethical business.

I didn’t know that temporary internet was an option until I moved house and was without it for a few weeks. Eventually, I thought I’d try this and it went great! So easy to set up, just plug in and go, and I didn’t have a single problem while using the service. At the end of my use I was sent the deposit back within days of them confirming they received the router back. If you can’t live without internet for a week or two, this is a great option, I’d have no problem using them again if it’s needed.

Excellent service. I have used this hire service twice and both times they provided the kit to keep me online whilst moving house.

Highly recommend. Package arrived next day. Worked well. Simple return. Deposit refunded promptly.

Easy to order, easy to install and easy to return