At the moment we've had 3 days of intermittent, slow Internet which has highly disrupted our work calls. I'm waiting to see if we get help, and this is just a glitch. Because we'd heard good things. A... Voir plus
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Lisez les avis des autres
We have used Moving Internet several times now, and each time the service has been seamless and fast. The device is always received on time, even when ordering last minute. Sending back the equipment... Voir plus
Needed short term solution after my broadband provider let me down when moving house, which meant having to wait 6 weeks before they could manage to flick the switch to connect us back up. I can thor... Voir plus
I needed to use this in an emergency after my Virgin Media broadband went down with an estimated fix date of 10 days. Ordered at 9pm on a Tuesday to arrive on the Thursday; arrived 11.00am on the Thu... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Provides temporary internet access router to access the internet while waiting for your broadband installation, for your holiday home or small business. No installation required, just plug to power source and connect to the router through wifi to start accessing the internet.
Coordonnées de contact
20-22 Wenlock road, n1 7GU, London, Royaume-Uni
- info@movinginternet.co.uk
- movinginternet.co.uk
4,4
Excellent
682 avis
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Really great service
Really great service. The service was easy to understand, the device arrived quickly, was super easy to set up.
The team were very helpful when I lost the return label and provided quick instructions on how to solve.
13 mars 2026
Avis spontané
Efficient delivery and worked…
Efficient delivery and worked perfectly. A great solution
6 mars 2026
Avis spontané
I have been without Internet for 3 days…
I have been without Internet for 3 days of a 14 day contract. The replacement box i was sent had a speed of 0.4mbps download.
I was offered an apology and 1 extra day of the contract.
I honestly wouldn't recommend this company for anyone who actually needs Internet for things like work.
26 mars 2026
Avis spontané
Réponse de Moving internet
Hello David,
Thank you for taking the time to give us your feedback. We apologise for any inconvenience experienced.
Regarding the slow connection you were receiving in your location, I can see a customer service team member had informed you that the local signal mast serving your area was undergoing a network repair by the network provider. Hence, the customer service team member dispatched a replacement device using an alternative network provider not affected by that specific mast repair via a next day delivery service.
I can see from the customer service inbox that after you received the replacement device, you requested to keep using the initial device because the network speeds on the initial device had improved hence you returned the replacement device.
However, after returning the replacement device, the network speeds on the initial device dropped again (given the ongoing repairs to the local mast hadn't been concluded by the network provider) and you informed us about it. A customer service team member checked the network status in your location and discovered that the network provider was carrying out another repair in your location, hence a replacement device on an alternative network was re-sent for delivery to your address via a next day delivery.
I can see this is an ongoing hire. Given that Trustpilot wouldn't be an ideal place to provide customer service support, I would recommend you contact the customer service team if you require further assistance, so that they can be in the best position to support you.
We apologise for any inconvenience experienced.
Kind regards
Moving Internet
A five star experience
I’ve now used Moving Internet twice in the last 6 months for temporary mobile internet whilst we moved house and have been impressed both times with the service. Delivery of the router was fast, a couple of connection issues first time round were resolved promptly and efficiently and the deposit money was returned to me both times within a day of returning the router. All in all, a great experience and would definitely use them again.
27 février 2026
Worst Customer Support I've Ever Seen
I had previously used their service and whichever device you get is a hit or miss. They first sent me a terrible device which did not work at all. I complained about it and they sent me a different one which was Ok. I had to go on holidays for 2 weeks and that's where the nightmare started.
I asked them if I could keep the device as I would need it again when I was back from holidays and I would then expand my contract. They rejected, which I could kind of understand.
I asked them if they could send me the same device which worked for me once I'm back and oh boy... They sent me 2 devices already which just plain not work and they are now literally trolling me on email while I keep begging them to send me the device that worked with pictures attached. I keep telling them it's not working and they keep sending me emails back with "put it near a window" or "reset the device". The first device is mega slow, but the second one just did not work at all.
Well... 1 star it's quite high for the experience I'm going through right now.
5 mars 2026
Avis spontané
Réponse de Moving internet
Hello Leon,
Thank you for taking the time to give us your feedback. We apologise for any inconvenience experienced.
Regarding the slow connection you were receiving in your location on the initial device for your first order, I can see a customer service team member had informed you that the local signal mast serving your area was undergoing a network repair. This means the engineers from the data providers were fixing the issues affecting the telecom mast serving that area as fast as possible to get everyone in the local area back to a good speed.
Hence, an alternative network (which was not experiencing a telecom mast issue at that local area) was dispatched to your address via a next day delivery service.
Regarding your request to keep the replacement device during your travels, I can see from the customer service inbox that, you had requested to keep the replacement device for an additional two weeks beyond your rental ended(for free). The customer service team member explained that an extension of the hire would be necessary to keep the device for that duration, but you declined the offer.
Regarding sending you the same device for your second order, I can see from the customer service inbox that you placed another order after you returned from your trip and requested we send the same device you used for your first order. The device you requested for was not available as it was hired out to another customer. Like all internet solution, the experience is contingent on the local infrastructure being free of heavy congestion or service outages.
Given you were experiencing slow speeds on the first device sent for your second order, a replacement device on an alternative network was sent to your address. However the network speed was not as expected, hence a customer service team member had informed you to place the device by the window and to reset the device, because these steps can help in resolving the speed issue you were experiencing in your location.
I can see from the email thread that you requested to keep the initial device sent to you for your second order and you returned the replacement device.
Given that Trustpilot wouldn't be an ideal place to provide customer service for an ongoing hire, I would recommend you contact the customer service team if you require further assistance, so that they can be in the best position to support you.
Sorry for any inconvenience experienced.
Kind Regards
Movinginternet.co.uk
Effortless to arrange and set up
Effortless to arrange and set up. Good coverage. Good price. Easy to return. Highly recommend
24 février 2026
Avis spontané
Highly recommended
Highly recommended. Very easy to get up and running. Even got an immediate reply to my initial email enquiry late at night. We were running concurrent video calls while we were waiting for our permanent internet to be connected after moving house, and no problems at all. We posted the kit back and got a quick deposit refund. An ideal easy solution if you need temporary internet.
5 mars 2026
Avis spontané
Excellent
Excellent! Arrived very fast, super-easy to set up, speed fast enough for anything you’d need it. And to top it off, when we were able to return it early, we got a partial refund. Recommend!
27 février 2026
Avis spontané
Ordered in the evening
Ordered in the evening, arrived 930 the next morning. Easy to follow instructions.
23 février 2026
Perfect service
Perfect service, Ordered one day, arrived the next! Plug in and off you go, it's that simple. Excellent coverage throughout the house, would highly recommend.
Phil Thompson
1 février 2026
Avis spontané
Highly recommend moving internet
Was dubious re strength of WiFi but it was great .it was also easy to extend rental period I would highly recommend moving internet for anyone who needs temporary service ideal as a bridge whilst moving houses till your service provider can set up . Really happy
18 février 2026
Efficient.Connection slow but did the…
Efficient.Connection slow but did the job
unfortunately I don't appreciate the very long winded response as there was no reason for it after a 4 star review
5 février 2026
Réponse de Moving internet
Hello Michael.
Thank you for taking the time to give us your feedback. We are glad to know the device was helpful when you needed it.
Regarding the slow connection you were receiving in your location, it's highly likely a local signal mast serving your area may have been experiencing a failure or damages, and this is usually scheduled for repairs by the network provider as fast as possible to get everyone in the local area back to a good speed.
In situations where there is a local/regional telecom mast issue affecting the local area where a device is being used, our standard procedure involves investigating the speed issue first to identify the cause and see if it can be resolved remotely. We then check to see if an alternative network (which isn't experiencing a telecom mast issue at that local area) is available.
If an alternative network is available, we quickly arrange for a replacement device to be delivered to your address.
Unfortunately, we were not made aware of this, so we were unable to investigate the issue during your hiring period.
Sorry for any inconvenience experienced.
Kind Regards
Moving Internet
Fast delivery. Fast internet
Not a Luddite, yet not entirely tech savvy so was expecting the it to be a painful faff to get set up. It was anything but and seems faster than our previous broadband. Superb
7 février 2026
Avis spontané
Exactly what you'd expect in 2026
Did exactly what it says on the tin and served me perfectly well for a week of working from home after we moved house. Delivery, setup, and return all dead easy. Precisely the kind of service you'd want and expect in 2026.
5 février 2026
Surprised that a small box could work so well.
I must admit I was skeptical when trying to get some temporary internet for our new home, but I was very surprised that a small box could work so well all around the house. Was definitely worth it and made our lives so much easier whilst we waited for an install. Customer service and delivery also great.
21 janvier 2026
Arrived when they said it would and…
Arrived when they said it would and despite my reservations about how easy it was to get up and running..... it really was, plug in, switch on and login - worked immediately. Really simple to return too and the deposit returned promptly. Highly recommended.
20 janvier 2026
Excellent service
Excellent service. Delivered exactly what was promised. I ordered on New year's day and my modem arrived on Saturday 3rd at lunchtime. Decent speeds enabled me to stream and most importantly work at home during a period I would otherwise have been without home internet. Upon return my deposit was returned straight away. Would highly recommend to anybody looking for a temporary internet solution.
1 janvier 2026
Avis spontané
Worked perfectly
Worked perfectly; delivered on time and a swift refund of deposit on return. Highly recommend this service!
19 décembre 2025
Avis spontané
Great temporary internet saved us from…
Great temporary internet saved us from a grumpy teenager over Christmas
19 décembre 2025
Avis spontané
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