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Lisez les avis des autres

Noté 1 sur 5 étoiles

At the moment we've had 3 days of intermittent, slow Internet which has highly disrupted our work calls. I'm waiting to see if we get help, and this is just a glitch. Because we'd heard good things. A... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We have used Moving Internet several times now, and each time the service has been seamless and fast. The device is always received on time, even when ordering last minute. Sending back the equipment... Voir plus

Noté 5 sur 5 étoiles

Needed short term solution after my broadband provider let me down when moving house, which meant having to wait 6 weeks before they could manage to flick the switch to connect us back up. I can thor... Voir plus

Noté 5 sur 5 étoiles

I needed to use this in an emergency after my Virgin Media broadband went down with an estimated fix date of 10 days. Ordered at 9pm on a Tuesday to arrive on the Thursday; arrived 11.00am on the Thu... Voir plus

À propos de l'entreprise

  1. Fournisseur de connexion internet

Écrit par l'entreprise

Provides temporary internet access router to access the internet while waiting for your broadband installation, for your holiday home or small business. No installation required, just plug to power source and connect to the router through wifi to start accessing the internet.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

682 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,4

Tous les avis

(682)

82 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Just hired

Super helpful to have this service, everything worked as it should, delivered on time, plug and play, thanks

27 mai 2026
Avis spontané
Noté 2 sur 5 étoiles

Touch and go

Internet speed wasn't as good as advertised. We paid for the 5G router, which was £70 for 11 day hire. Despite only having the TV connected to the router, it still struggled with streaming and kept restarting itself over and over again. The internet seemed to be ok when connected via laptop so we managed to work from home with it. But we were glad when our broadband package was installed and we could send this router back. Not the best. Yes we didn't reach out to moving internet to complain but to be honest we're busy people and we managed to work from home which was the main thing we needed it for, just disappointed with the evening streaming services which can't be blamed on network issues because we checked. We have posted the router back in good time before the advertised cut off date and time so let's see if we get the deposit on time!

12 mai 2026
Avis spontané
Logo de Moving internet

Réponse de Moving internet

Hello Alex,
Thank you for taking the time to give us your feedback. We apologise for any inconvenience experienced.

I have had a look at the customer service inbox and I can see we didn't receive any message from you during the hire period regarding the speeds you were experiencing in your location.

In situations where there is a local/regional telecom mast issue affecting the local area where a device is being used, our standard procedure involves investigating the speed issue first to identify the cause and see if it can be resolved remotely. We then check to see if an alternative network (which isn't experiencing a telecom mast issue at that local area) is available.

Regarding your refundable deposit, I can see from the Royal mail tracking page that you posted the device at the end of your hire period, and your deposit was refunded to your account two working days after the returned device arrived back. You would have received an automated email once your deposit was issued (ensure to also check your junk folder).

Kind regards
Moving Internet

Noté 5 sur 5 étoiles

Top marks

I really must agree with most reviewers that the system was so easy to connect to and use. Like they say, plug in and switch on. And away you go. We’re all so dependent on WiFi connection for everything and when we moved and had to wait for our provider to set us up, Moving Internet was a perfect solution.
More importantly from my point of view is that when i needed to contact the company about my return, they replied very quickly and were extremely understanding and helpful. Top marks!

2 mai 2026
Avis spontané
Noté 4 sur 5 étoiles

Great delivery service

Great delivery service - rubbish home connection - mobile data worked much better, however couldn't fault the company service with a quick deposit refund!

28 avril 2026
Logo de Moving internet

Réponse de Moving internet

Hello Kim,
Thank you for taking the time to give us your feedback. We apologise for any inconvenience experienced.

I have investigated this, and I can see from the customer service inbox that you reached out to us and a customer service team member responded to your email, requesting for the postcode where the device was being used so the network in that area can be investigated but unfortunately we didn't a receive a reply.

In situations where there is a local/regional telecom mast issue affecting the local area where a device is being used, our standard procedure involves investigating the speed issue first to identify the cause and see if it can be resolved remotely. We then check to see if an alternative network (which isn't experiencing a telecom mast issue at that local area) is available.

We apologise for any inconvenience experienced.

Kind regards
Moving Internet

Noté 5 sur 5 étoiles

Great service

Great service - delivered on time and quickly and a fast response to my questions - not too bad as an interim connection to the internet considering my area and very helpful team and easy system to return it too

28 avril 2026
Noté 5 sur 5 étoiles

They do what they say

I was moving moving home and needed to be online due to work and couldn't wait for the usual service providers to set it up. Searched for a temporary solution and Moving internet provided exactly what I was looking for.

28 avril 2026
Noté 5 sur 5 étoiles

I had to move due to short notice and…

I had to move due to short notice and hence not able to transfer the broadband on time to start at the new place. I rented Moving Internet for temporary wifi. Process is simple, the device was delivered a day before and customer service responded quickly when I asked for despatch info. Easy to set up, speed is amazing, and return process is simple and easy. I would defo recommend others to use moving internet for temporary wi-fi.

18 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Great Service!

Great Service!

I needed to order a specific service provider. The team acknowledged this, sent it on time, and refunded the deposit in a timely fashion. I will be using superb service again if you need temporary internet service

13 avril 2026
Avis spontané
Noté 4 sur 5 étoiles

Fab service- promptly posted

Fab service- promptly posted, excellent communication from the company. It’s only lost a star because the connection wasn’t great- that said I wouldn’t say it’s a fault of the company - more of the mobile signal in the area being a little patchy. Overall- thank you for getting me through a rough patch!

17 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Ordering Moving Internet was so easy

I ordered from Moving Internet because we moved house. I couldn't get the internet company to reconnect me for nearly a month which was so annoying, but Moving Internet saved the day it's really easy to order, when the parcel arrived it was so easy to set-up within 6-7 minutes we were connected and TVs were connected etc.
It took one of the stresses of moving away. I'd definitely recommend them and returns are really easy I used the post office locker because getting to an actual post office is a nuisance.

6 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Great service. Was a life saver!

I couldn’t recommend more. Absolute life saver when we moved house and didn’t have internet for 2.5 weeks due to delays with Outreach engineers. Works perfectly and managed to stream tv, have work calls etc.

4 avril 2026
Avis spontané

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