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Lisez les avis des autres

Noté 5 sur 5 étoiles

I am so grateful to Ian at Mr. Solar for diagnosing and sorting problems with my solar system which hadn’t been working properly since a rogue company had fitted batteries wrongly and mis-wired the... Voir plus

Noté 5 sur 5 étoiles

Whilst quoting for a battery for our Sunsynk solar panel system Ian (Mr Solar) detected it had been incorrectly programmed by the initial installer 3 years ago. This accounted for why we were not... Voir plus

Noté 5 sur 5 étoiles

Just had solar panels fitted by Mr Solar and already saving on electricity on a dull January day! Ian was very informative when doing the quote (which was competitive). The fitters, Russell and Hayd... Voir plus

Noté 4 sur 5 étoiles

Mr solar upgraded the system on our new build. An extra 6 panels were installed, and a battery system in the loft. A few months later we had him install another battery so we can charge over night whe... Voir plus

À propos de l'entreprise

  1. Société d'énergie solaire
  2. aussi dans
  3. Entrepreneur en énergie solaire
  4. Usine de panneaux solaires photovoltaïques

Écrit par l'entreprise

Mr Solar specialises in the design, supply, installation, and servicing of high-quality residential and commercial solar systems. With accredited installers and industry-approved products, we focus on reliable performance, energy savings, and long-term value. Our experienced team is committed to honest advice, quality workmanship, and ongoing customer support.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

55 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

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4,6

Tous les avis

(55)

12 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Trustworthy

I am so grateful to Ian at Mr. Solar for diagnosing and sorting problems with my solar system which hadn’t been working properly since a rogue company had fitted batteries wrongly and mis-wired the system over 2 years ago. Another company failed to notice the major faults and gave me very poor advice on their annual inspections. I searched for a company familiar with Sunsynk batteries and contacted Mr. Solar. Within a couple of days Ian had inspected the system and made a detailed report. He costed and discussed the revisions necessary and advisable. His clear explanations and support were invaluable. His team were friendly and efficient including Nadine who kept me informed about timetables.
Now it all seems to be working safely and efficiently.
Lesson learned - check the company you use is properly certified for the work you need doing!
At last I feel I’ve found a company I can trust.

7 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent service

Whilst quoting for a battery for our Sunsynk solar panel system Ian (Mr Solar) detected it had been incorrectly programmed by the initial installer 3 years ago.
This accounted for why we were not exporting much surplus energy back to the grid. Ian speedily reprogrammed our system to solve that problem.
His team have fitted a battery on an external wall and have moved the inverter from the loft to sit adjacent to the new battery.
We are very pleased with the outcome and are glad to have chosen a local installer. All work was completed within 2 weeks of the initial site visit.

3 août 2026
Avis spontané
Noté 5 sur 5 étoiles

Well what can I say?....

Well what can I say?..... Fantastic company who really care about you, from Ian and the loverly nadine to the whole team who fitted my solar panels and tesla battery, price is very competitive I will say, but what a joy to experience such a delightful company, a family run business with definitely that family feel, you want the best then contact these people, and no I wasn't paid to say any of the above.... Wish I was 😂.....

29 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Solar System Repair

Our Givenergy Solar system experienced a total system communications loss and had shut down. Ians experience and willingness to work through the various issues well into the evening resulted in system restoration within 24 hrs! We were extremely pleased with Ians experience and open, honest approach.

10 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Battery system installation

I had an existing solar system with lead acid batteries which no longer worked. I contacted Ian at Mr Solar and he was extremely helpful. He visited us and explained all the options and advised us what was best for us whilst still maintaining our original FIT tariff. They kept us updated regularly and we had a pre installation visit from Matthew (Installer). The installation of the Sunsync system was done to a professionally high standard. I shall be recommending this company to my friends and colleagues

28 mai 2026
Avis spontané
Noté 1 sur 5 étoiles

My workmanship warranty is has now expired left with no support

My workmanship warranty has now expired after spending 10k with Mr Solar two years ago. My 4 of my solar panels have just developed a fault that needs fixing under the manufacture warranty. I asked Mr Solar for help, offering to pay him his labour. Mr Solar informed me they don't carry out that type of work after the workmanship warranty has expired. We got told by Mr Solar "any diagnosis, warranty administration, or remedial work required after the expiry of our workmanship warranty falls outside the scope of our installation agreement". We weren't even given any support to claim on the manufacture warranty which was in place.
We had recently had a second installation of solar panels fitted but we chose to buy from another supplier due to a better price. This was installed entirely independent from Mr Solar's work but this was another reason stated why he would not help support us get things back up and running. The 4 solar panels that stopped working were supplied by Mr Solar.
I highly recommend doing your research, it's a lot of money to spend, especially if you are to left with no support when your solar system goes wrong and you are outside their workmanship warranty.

29 mai 2026
Avis spontané
Logo de Mr Solar

Réponse de Mr Solar

For clarity, the solar PV system installed by Mr Solar operated without issue for over two years.

During that time, you arranged for a different Cheaper installer to add additional solar panels to the existing system. Those panels were incorrectly connected into the original installation and integrated with the existing equipment. Following these alterations, the system developed the fault referred to in your review.

By that stage, our workmanship warranty had expired, the original system had been modified by a third party, and the monitoring for the original installation had also been removed. In these circumstances, we were unable to determine the cause of the fault or administer a manufacturer's warranty claim without first carrying out a chargeable inspection.

Once another contractor has modified an existing solar PV system, responsibility for any subsequent faults cannot automatically be attributed to the original installer. Any diagnosis requires an independent technical assessment before conclusions can be drawn.

At Mr Solar, we continuously review and improve our customer offering. As of Jan 2026, we now provide 6-year and 10-year workmanship warranty options on qualifying installations, reflecting our ongoing commitment to quality and customer confidence along with 100s of reviews stating that we go the extra mile for customers.

It is also important to clarify that the system was removed from our remote monitoring and diagnostic platform by yourself, limiting our ability to assess the system remotely. In addition, the system has been modified from our original design specification, with additional solar panels added after installation. Our understanding is that the reported issue arose following these modifications, which were not designed, supplied, or installed by Mr Solar.

We also feel it is important to note that during our recent communications, members of our team were subjected to aggressive and unacceptable behaviour, including shouting and raised voices. Despite this, our staff remained professional and made every effort to explain the warranty position and available options.

We understand that system faults can be frustrating, particularly when they occur after a warranty period has expired. However, given the expiry of the workmanship warranty, the removal of remote monitoring access, and the subsequent modifications made to the system, we are unable to accept responsibility for the issue being reported.

We wish you every success in resolving the matter under the manufacturer's warranty and thank you for your custom.
As explained, your installation was completed under our previous warranty terms, which included a 2-year workmanship warranty. While the manufacturer's product warranty remains in place for the equipment itself, any diagnosis, warranty administration, or remedial work required after the expiry of our workmanship warranty falls outside the scope of our installation agreement.

Noté 5 sur 5 étoiles

Had a new inverter installed and…

Had a new inverter installed and decided to add a battery to our system. Nadine was really helpful and Matt who fitted the system always had a smile on his face. Very tidy and already seeing the benefit of a battery. I highly recommend Mr Solar for quality equipment and workmanship.

8 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Stress free experience

Mr solar installed solar panels and battery to our house. Ian explained our options and gave good, knowledgeable advice on what we needed. The installation was a stress free experience thanks to Nadine and the installers, who kept us informed throughout. We would highly recommend this company.

14 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Solar energy installion

Completion within two weeks of initial enquiry, total professionalism from Ian and Nadine, no hidden extras on a very fair quote, throughly pleased with system, onsight workers were courteous and worked really hard to complete installation in two days, would certainly recommend Mr Solar very highly.

26 février 2026
Avis spontané
Noté 5 sur 5 étoiles

App problems

I have been having problems with the GivEnergy app for some time it spent more time off than on,I called Ian (mr solar) he was so helpful he told to make sure my Wi Fi was running on 2.4 ghts it wasn’t it was on 5ghts I changed it to 2.4
Now the app is working again.
Thanks again Ian it’s great to know you’re
Always there when help is needed

16 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Quality all Round

From the initial survey, advice and quote by Ian - to the updates from Nadine - everything was "spot on", with no hard sell involved at all. The installation and commissioning by Russ and Tom, was efficient and professional in all respects. I recommend Mr Solar!

30 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

First class job

Extremely pleased from start to finish.
Ian was very informative about the complete installation with no pressure whatsoever. Charlie and Alistair the installers worked extremely hard and left our home as they found it. Russ the electrician fitted inverter,batteries and wiring neatly. Would highly recommend Mr Solar and his team.

9 janvier 2025
Avis spontané
Noté 5 sur 5 étoiles

Great company to deal with

Had a great experience with Mr Solar. Conducted the survey and discussed what I wanted from the system. Cam back with a couple of options. Following a couple of requested changes, they came up with a solar, battery and EV charger option that met my needs. I had a few quotes, and these were competitive and flexible on the installation date. While there were a couple of issues with wrong items delivered, they resolved that and communicated very well. I am glad I went with them, and would definitely recommend them to others.

19 novembre 2024
Avis spontané
Noté 5 sur 5 étoiles

I had a new inverter fitted

I had a new inverter fitted last November as the old one failed on one bank. Rang Mr Solar. He came round within 48 hours and diagnosed the problem and gave us a good price for a new inverter which was fitted within a matter of a couple of days. Some weeks later I had a battery fitted. Now I have another battery as well. Ian and his team our very polite and with no hard sell tactics. Now thinking of anorher battery giving me three in total.
Mr Solar (Ian) will be looking after my system from now on.

23 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Mr Solar: knowledgeable, reliable and efficient.

We had a system installed by Mr Solar and his team, in early September, comprising 20 panels and 9.5kWh battery plus sundry materials. Installed within two days, scaffolding up for a few more.
The price was £3.6k less than a main electricity provider.
The quote process was quick and efficient; Ian visited to discuss the solution, which was followed up with an electrician's survey immediately after we decided to proceed.
Nadine liaised closely concerning delivery/installation dates. Our initial enquiry was made on 5th August, received quote and gave instruction to proceed on 12th August, installation completed on 4th September.
Can't fault the installers: electrician Russ and roofer Luke plus his team. They are all really nice, respectful, professional blokes who did a very neat job.
We're really pleased with our solar installation, and actively monitor the GivEnergy app to check the status.
Also, it's nice to know that we will have the technical support of Ian (Mr Solar) if we ever need it.
We would highly recommend.

4 septembre 2024
Avis spontané

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