The jewelry quality and craftsmanship exceeded my expectations. This was my second order, and I'm just as impressed as the first time. I wear these pieces daily, and they still look flawless. Just a h... Voir plus
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Lisez les avis des autres
I’ve tried to contact customer service three times and have heard nothing back at all. I’m very disappointed. So as of right now, they satisfaction guarantee doesn’t have any value because they won’t... Voir plus
I ordered a .33 carat diamond ring in white gold. Product took over a month to even ship and after countless emails with the company they offered a moissanite earring set as compensation. Upon arrival... Voir plus
I have a matching bracelet and necklace from this company and I have to say it is so pretty. The blue stones really have a gorgeous colour and so good on, I just love wearing them. Great quality and... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Diamonds with A Promise Celebrating life's milestones with timeless craftsmanship, meaningful connections, and lasting impact.
Coordonnées de contact
3422 Old Capitol Trl, Ste 348, 19808, Wilmington , Etats-Unis
- +1(213)3974916
- service@msblue.com
- msblue.com
3,6
Moyen
153 avis
A répondu à 30 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I ordered a ring for my wife…
I ordered a ring for my wife for our first anniversary. The day it was due to be delivered I received an email saying it was at my house. Unfortunately it was not at my hose. I contacted USPS and filed a lost package claim. I also raeched out to MSBLUE. They responded shortly after that they would do everything on their end to help find it. The package showed up the next day. What I took away from this experience was how quickly MSBLUE responded and their concern about my one order. They were FIRST CLASS the entire time. From email updates until the order was received. Can not recommend them enough.
24 juillet 2025
Avis spontané
Réponse : MSBLUE Jewelry
Dear Daniel,
Thank you so much for taking the time to share your experience with us.
We’re truly honored to have been part of such a meaningful occasion—your first anniversary. While we’re sorry for the brief delivery confusion, we’re very glad to hear that the package arrived safely the next day and, more importantly, that our team could offer timely support during the process.
Your kind words about our service mean the world to us. Providing first-class care to each and every customer is at the heart of what we do, and knowing it made a difference for you is deeply rewarding.
Wishing you and your wife a wonderful anniversary and many joyful years ahead. We look forward to serving you again in the future.
Warm regards,
MSBLUE Customer Care Team
Great ring solid and beautiful!
Great ring solid and beautiful!! Used it to propose and she loved it!!! Everyone thinks it was way more expensive than it really was ! Few minor inconveniences out of MS BLUES control but they made it right and always responded as quickly as possible!! Great customer service and friendly staff!
23 juillet 2025
Avis spontané
Réponse : MSBLUE Jewelry
Dear Dylan,
Thank you so much for your wonderful feedback! We’re thrilled to hear that the ring was perfect for your proposal and that she loved it — that truly means the world to us. It’s also fantastic to know that the quality exceeded expectations and even surprised those around you!
We appreciate your understanding regarding the minor inconveniences, and we’re glad we could resolve everything promptly for you. Our team is always committed to providing the best service and support, and your kind words really encourage us to keep it up.
Wishing you both a lifetime of happiness and beautiful moments together!
Warm regards,
MSBLUE Customer Care Team
thebest ring marker
14 juillet 2025
Avis spontané
Réponse : MSBLUE Jewelry
Dear Melvin,
Thank you for your positive feedback! We're delighted to hear that you think MSBLUE is the best ring maker. We truly appreciate your support and look forward to serving you again!
Warm regards,
MSBLUE Customer Care Team
It was exactly like it was pictured
It was exactly like it was pictured
I couldn't be more pleased.
18 juin 2025
Réponse : MSBLUE Jewelry
Dear Penny,
Thank you so much for your kind words! We’re thrilled to hear that the ring matched your expectations perfectly and that you’re so pleased with it. Your satisfaction is our greatest reward!
Warm regards,
MSBLUE Customer Care Team
Beautiful art piece
Your platform was easy to access and understand..I was going to purchase a 2nd micro pave band from you but the price is too far reaching for me.. wish you could offer more quality for less those of us on a limited income.. so in searching high and low I found another more in the price vicinity I can afford.. good quality less money.
Becky
19 mai 2025
Réponse : MSBLUE Jewelry
Dear Becky,
Thank you for sharing your honest feedback and for appreciating our platform’s ease of use. We’re glad you found our designs beautiful and meaningful.
We understand that pricing is an important consideration, and we always strive to balance quality and value for all our customers. Your thoughts are very valuable to us as we continue to explore ways to offer more accessible options.
We hope to have the chance to serve you again in the future and wish you all the best on your jewelry journey.
Warm regards,
MSBLUE Customer Care Team
So I haven’t ordered yet I am really…
So I haven’t ordered yet I am really tempted to, but I just want to make sure the rings are good quality before I spend 2k. I am interested in a 14k gold ring and I just want to make sure that people don’t have problems with the gold fading or chipping. As I always shop at pandora I have been having issues with the bottom of my ring fading and turning my finger green. I just want to make sure this is not a common issue at Ms blue.
22 mai 2025
Avis spontané
Réponse : MSBLUE Jewelry
Dear Dakoda,
Thank you for reaching out and considering MSBLUE for such an important purchase. We completely understand your concerns about the quality and durability of a 14k gold ring.
At MSBLUE, we use high-quality 14k gold that is carefully crafted and rigorously tested to ensure lasting color and resistance to fading or chipping. Unlike some lower-grade pieces, our rings are designed to maintain their beauty over time and minimize skin irritation, such as discoloration.
We stand behind the quality of our jewelry and are confident you’ll be pleased with your purchase. If you have any questions or need further information, please don’t hesitate to contact us—we’re here to help!
Warm regards,
MSBLUE Customer Care Team
My wife was happy
18 avril 2025
Réponse : MSBLUE Jewelry
Dear Vadym,
Thank you for your wonderful feedback! We’re so happy to hear that your wife was happy with her ring. Your satisfaction means a lot to us!
Warm regards,
MSBLUE Customer Care Team
Beautiful
It's a beautiful necklace that arrived quickly! The packaging that came with it was stunning. I'm very pleased with my purchase!
25 mars 2025
Réponse : MSBLUE Jewelry
Dear Lisa,
Thank you very much for taking the time to share your wonderful feedback. We are truly delighted to hear that the necklace met your expectations and arrived promptly. It’s also great to know that you appreciated the care and attention we put into our packaging — we believe that every detail matters in creating a special experience for our customers.
Your satisfaction means a lot to us, and we are honored to have been part of your jewelry journey. If there is anything else we can assist you with in the future, please don’t hesitate to reach out.
Thank you again for your kind words and support!
Warmest regards,
MSBLUE Customer Care Team
It was quick shipping and the item was…
It was quick shipping and the item was clean and beautiful
28 mars 2025
Réponse : MSBLUE Jewelry
Dear Glenn,
Thank you very much for your positive feedback. We are pleased to hear that your order arrived quickly and that you found the item clean and beautiful. At MSBLUE, we strive to ensure every customer receives high-quality products along with prompt service.
We truly appreciate your support and look forward to serving you again in the future. Should you have any questions or need assistance, please feel free to reach out to us.
Warm regards,
MSBLUE Customer Care Team
Horrible customer service …
I bought mine and my wife’s ring from MSBlue in January of 2024. I have the 8mm wedding band “sterling silver”. But it is Gold Plated in fake ass white gold that has chipped and flaked. I’m not in construction and don’t use lotions. This is horrible customer service. They basically blamed it on the fact that ALL of their sterling silver is plated which was NEVER stated on their website! DO NOT BUY FROM THIS COMPANY. POS ring they sold.
8 février 2025
Avis spontané
Réponse : MSBLUE Jewelry
Dear RA,
Thank you for taking the time to share your experience. We sincerely apologize for the disappointment and frustration you’ve encountered with your ring and our service. At MSBLUE, we aim to provide clear product information and high-quality jewelry, and we regret if any details regarding plating were not sufficiently communicated.
Please know that your feedback is taken very seriously. We would like to understand your situation better and work towards a satisfactory resolution. Could you please contact our Customer Care Team directly at service@msblue.com so we can assist you personally?
We appreciate your patience and hope to have the opportunity to make this right.
Warm regards,
MSBLUE Customer Care Team
I purchased 2 rings on January 20
I purchased 2 rings on January 20, 2025 there was absolutely no communication whatsoever about processing, shipping NOTHING. After multiple failed attempts to get some kind of update, I finally get a notification that I'm receiving a package from China. My rings arrived February 18, 2025. I wore my rings for a week and noticed chipping, like paint was chipping off and discoloration where the chip was. They kept pressing me to write a review so I did. They reached out to me right away wanting to fix my rings for free. My rings were delivered to a location here in the US on March 11, 2025. I've reached out for updates and get a generic response and today I checked the website and they removed my review.
Welp! There's a $250 lesson learned.
20 janvier 2025
Avis spontané
Réponse : MSBLUE Jewelry
Dear Carissa,
Thank you for sharing your detailed experience with us. We sincerely apologize for the delays and lack of clear communication you encountered during your order process — this is certainly not the level of service we strive to provide.
We appreciate you giving us the opportunity to make things right by sending your rings back for repair, and we regret any frustration caused by the follow-up communication. Regarding your review, we would like to clarify that removing reviews is not a practice we take lightly, and we will investigate this internally to ensure transparency.
Your feedback is extremely valuable to us as we continuously work to improve both our products and customer service. Please feel free to reach out to our Customer Care Team directly at service@msblue.com, so we can provide you with the most up-to-date information and assist you further.
Thank you for your patience and understanding. We hope to restore your confidence in MSBLUE.
Warm regards,
MSBLUE Customer Care Team
My ring is absolutely GORGEOUSSS!!!
We were able to find the perfect engagement ring at a much lower price! It only took a few days to get it & we were so impressed! My ring is STUNNING & the packaging was also beautiful! I would definitely shop MSBLUE Jewelry again- in fact we are picking out our wedding bands now!! Ty!
14 mars 2025
Avis spontané
Réponse : MSBLUE Jewelry
Dear Sheryl-anne,
Thank you so much for your fantastic feedback! We’re absolutely thrilled to hear that you found the perfect engagement ring with us and that it arrived quickly. It means a lot to know that you’re impressed not only with the ring’s beauty but also with our packaging and overall service.
We’re honored to be part of such a special moment in your life and excited to hear you’re now choosing your wedding bands with MSBLUE! If there’s anything we can do to assist you during this next step, please don’t hesitate to reach out.
Wishing you both a lifetime of love and happiness!
Warm regards,
MSBLUE Customer Care Team
Disappointed
I am sorry to say that I was not impressed with the custom ring I purchased. It looks poorly made in person. The stones are much smaller in person. Nevertheless, as my grandmother use to say, I bought this lesson. It was still a pleasure doing business with you.
19 mars 2025
Avis spontané
Réponse : MSBLUE Jewelry
Dear Diondra,
Thank you for sharing your honest feedback with us. We’re truly sorry to hear that the custom ring did not meet your expectations in terms of craftsmanship and stone size. Your experience is very important to us, and we regret any disappointment caused.
We appreciate your kind words about doing business with us and your gracious attitude despite the outcome. Please know that we are committed to continuous improvement and would welcome the opportunity to discuss how we might better assist you or address any concerns.
If you would like to reach out directly, our Customer Care Team is here to support you.
Thank you again for your feedback and for choosing MSBLUE.
Warm regards,
MSBLUE Customer Care Team
My wife really loves this ring after…
My wife really loves this ring after loosing rings over the years over and over I opted for this choice and I I’ll definitely shop here again I the future
20 mars 2025
Avis spontané
Réponse : MSBLUE Jewelry
Dear Drew,
Thank you so much for your heartfelt feedback. We’re delighted to hear that your wife loves her ring and that you chose MSBLUE for such a meaningful purchase. We truly appreciate your trust in us and look forward to serving you again in the future.
If there’s anything we can assist with, please don’t hesitate to reach out.
Warm regards,
MSBLUE Customer Care Team
Accurate shipping notifications
Accurate shipping notifications. Quality is very beautiful. Fits perfectly.
1 mars 2025
Avis spontané
Réponse : MSBLUE Jewelry
Thank you so much, Tara, for your wonderful review! We're delighted to hear that you loved the quality and fit of your jewelry and that our shipping updates met your expectations. Your support means the world to us! If you ever need anything, don't hesitate to reach out. Enjoy your beautiful piece!
I purchased my ring 1/12/2025 for my…
I purchased my ring 1/12/2025 for my birthday gift. It needed to be resized. I sent the ring back for an exchange not being informed that your company would be in Europe for training. It took almost 2 months to get the order. It went from being a birthday gift, missing a Valentine’s Day gift to just arriving in March. Customer service was NON existent. Finally found someone who helped. Product is beautiful, but I’d be hesitant to buy from your company again.
12 janvier 2025
Avis spontané
Réponse : MSBLUE Jewelry
Dear Customer,
Thank you for sharing your experience with us — we’re truly sorry to hear about the delay with your ring exchange and the lack of communication during that time. We completely understand how disappointing it must have been to miss those special moments, especially when it was meant to be a meaningful birthday and Valentine’s Day gift.
We appreciate your patience, and while we’re glad you love the product, we know the experience didn’t meet your expectations. Your feedback is incredibly valuable, and we’re already working on improving our customer service response times and communication to ensure this doesn’t happen again.
If there’s anything we can do to make this right or assist you further, please don’t hesitate to reach out to us at [support email]. We truly hope to have the chance to provide you with a better experience in the future.
Thank you again for your honest feedback.
Best regards,
MSBLUE Team
No customer service
As others have commented, poor customer service. I ordered a necklace online and when it arrived the interlocking circles were so tiny I could barely see them on my neck. Not really what I had in mind so I emailed to inquire about returning. The return policy states if you're not satisfied they will fully refund you. Took weeks to get a response cuz supposedly they're away for training? When they finally replied with their policy with it area highlighted that they deduct a $20 restocking fee as well as the original Shipping cost. I'm assuming I would also pay for the return shipping. Very much a joke would never shop from that site again.
31 janvier 2025
Avis spontané
Réponse : MSBLUE Jewelry
Dear Customer,
We’re truly sorry to hear about your experience with your recent order and the delay in our response — that’s certainly not the experience we want for our customers. We understand how frustrating it must have been to wait for a reply and to feel disappointed with the product size.
Our goal is to make the return process as smooth as possible, and we apologize if our policy around restocking and shipping fees wasn’t clear upfront. Your feedback is valuable, and we’ll be reviewing our communication and return process to avoid similar issues in the future.
We’d love the opportunity to make this right. Thank you for bringing this to our attention — we genuinely appreciate your feedback and hope we can regain your trust.
Best regards,
MSBLUE Team
Réponse : MSBLUE Jewelry
Dear Customer,
Thank you for your kind words! We're delighted that you love the sparkle of your moissanite ring. Our designs are crafted with elegance and brilliance in mind, and we truly appreciate your feedback on the band thickness. If you’re ever looking for a different style or need any assistance, we’re always here to help!
We look forward to serving you again. 💙✨
Best regards,
MSBLUE Customer Service Team
I’ve been trying to return something…
I’ve been trying to return something for an entire month! Can barely get a response and when I do I can’t even get a return shipping address
Ps I got no reply!
7 janvier 2025
Avis spontané
Réponse : MSBLUE Jewelry
Dear Customer,
We’re very sorry for the trouble you’ve had with your return process. We understand how frustrating this must be, and we truly want to assist you as quickly as possible.
We have sent you an information request—please kindly reply to it at your earliest convenience so we can help resolve this for you. If you need any further assistance, feel free to reach out to us at service@msblue.com.
Thank you for your patience, and we appreciate the opportunity to make things right.
Best regards,
MSBLUE Customer Service Team
One earring showed up in my package
One earring showed up in my package. They aren’t responding either.
23 décembre 2024
Avis spontané
Réponse : MSBLUE Jewelry
Dear Customer,
We sincerely apologize for the earlier issue with your order. We’ve since sent the missing earring, and we’re happy to confirm that it has been delivered on January 14. We appreciate your patience throughout this process.
If there’s anything else we can assist you with, please don’t hesitate to reach out to us at service@msblue.com.
Thank you for giving us the opportunity to resolve this.
Best regards,
MSBLUE Customer Service Team
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