The jewelry quality and craftsmanship exceeded my expectations. This was my second order, and I'm just as impressed as the first time. I wear these pieces daily, and they still look flawless. Just a h... Voir plus
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I’ve tried to contact customer service three times and have heard nothing back at all. I’m very disappointed. So as of right now, they satisfaction guarantee doesn’t have any value because they won’t... Voir plus
I ordered a .33 carat diamond ring in white gold. Product took over a month to even ship and after countless emails with the company they offered a moissanite earring set as compensation. Upon arrival... Voir plus
I have a matching bracelet and necklace from this company and I have to say it is so pretty. The blue stones really have a gorgeous colour and so good on, I just love wearing them. Great quality and... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Diamonds with A Promise Celebrating life's milestones with timeless craftsmanship, meaningful connections, and lasting impact.
Coordonnées de contact
3422 Old Capitol Trl, Ste 348, 19808, Wilmington , Etats-Unis
- +1(213)3974916
- service@msblue.com
- msblue.com
3,6
Moyen
153 avis
A répondu à 30 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Please email me back about my second…
Please email me back about my second ring exchange, I am not happy with how things have went. I would like to give this company a chance to make things right.
23 décembre 2024
Avis spontané
Réponse : MSBLUE Jewelry
Dear Customer,
We’re truly sorry to hear about the challenges you’ve faced with your second ring exchange. We understand your frustration and appreciate your patience in giving us the opportunity to resolve the matter.
We’ve already processed your request and are committed to ensuring your experience with us is a positive one. Please check your email for the latest update, and if you need further assistance, don’t hesitate to reach out to us at service@msblue.com.
Thank you again for your understanding, and we look forward to making this right for you.
Best regards,
MSBLUE Customer Service Team
OMG… Wow
OMG! 😱 🤩 Wow! Thank you guys sooo much! If I could I would give you 10 ⭐️ s…. The ring you guys helped me customize for my fiance is absolutely fabulously. It turned out more amazing than I could have imagined and it fits her sooo nice with the original we customize with you for us. Thank you again bunches! Xoxoxo 😎🤙🏻❤️🏴☠️
25 décembre 2024
Avis spontané
Réponse : MSBLUE Jewelry
Dear Customer,
WOW! We’re absolutely thrilled to hear how happy you are with the custom ring you created for your fiancée! 💍💙 It means the world to us that we could help make this moment even more special for you both.
Thank you for your kind words and for choosing MSBLUE for such an important occasion. We look forward to being a part of many more special moments in the future!
Sending you both all our best wishes! Xoxoxo 😎❤️
Best regards,
MSBLUE Customer Service Team
Awesome
Beautiful diamond ring..shipping was a tad bit slow but I think that had to do with the weather. I am happy with my purchase
20 décembre 2024
Avis spontané
Réponse : MSBLUE Jewelry
Dear Customer,
Thank you for your kind review! We’re so happy to hear that you’re pleased with your beautiful diamond ring. We truly appreciate your understanding regarding the shipping delay—it can sometimes be impacted by weather conditions, but we’re glad it didn’t take away from your overall experience.
Thank you for choosing MSBLUE, and we look forward to serving you again in the future! 💍✨
Best regards,
MSBLUE Customer Service Team
The rings are beautiful
The rings are beautiful. True to size. My girlfriend will love them.
19 novembre 2024
Avis spontané
Réponse : MSBLUE Jewelry
Dear Robert,
Thank you for your wonderful feedback! We’re so glad to hear that you’re happy with the rings and that they’re true to size. We’re sure your girlfriend will absolutely love them! 💍💙
We appreciate your trust in MSBLUE and look forward to helping you celebrate many more special moments.
Best regards,
MSBLUE Customer Service Team
Ordered the wrong size and the exchange…
Ordered the wrong size and the exchange was nearly effortless. Quality products and top notch customer service.
16 novembre 2024
Avis spontané
Réponse : MSBLUE Jewelry
Dear Tanner,
Thank you so much for your kind words! We’re thrilled to hear that your exchange experience was nearly effortless, and we truly appreciate your recognition of our quality and customer service.
It’s always our goal to make every part of your experience smooth and enjoyable, and we’re so happy we could assist you. We look forward to serving you again soon! 💍✨
Best regards,
MSBLUE Customer Service Team
The ring is from China
The ring is from China, if you buy Gold ring to be cheap silver , the quality is terrible , you can look the reviews from Reddit and Better business Bureau, I made the complaint the company never answered, The rings are made in China but they pretend to have "headquarters" in NY. It's just a post office address that they have in NY. Stay away if you want quality, customer service and good shipping time-frame.
28 janvier 2024
Avis spontané
Réponse : MSBLUE Jewelry
Dear Ana,
We’re truly sorry to hear about your experience, and we sincerely apologize for any frustration caused. We take all feedback seriously and are committed to providing high-quality products and top-notch customer service.
We understand your concerns, and we want to assure you that our rings are made with the utmost care and attention to detail, adhering to the highest standards. Our team is always available to help with any issues, and we deeply regret that we missed the opportunity to resolve your concerns sooner.
Please reach out to us at service@msblue.com with any further questions or if you would like assistance with your order. We are here to make things right and improve your experience with us.
Best regards,
MSBLUE Customer Service Team
She loves it
26 septembre 2024
Avis spontané
Réponse : MSBLUE Jewelry
Dear Customer,
Thank you so much for sharing your feedback! We’re overjoyed to hear that she loves the ring. 💍💙
It’s truly rewarding to be a part of such special moments, and we’re so glad you chose MSBLUE. We look forward to serving you again in the future!
Best regards,
MSBLUE Customer Service Team
The quality is terrible for the price I…
The quality is terrible for the price I paid , from gold to be looks like a cheap ring silver , I don’t recommend
4 octobre 2023
Avis spontané
Réponse : MSBLUE Jewelry
Dear Anna,
We sincerely apologize for the disappointment you’ve experienced with your purchase. We understand your frustration and want to ensure you are completely satisfied with your experience.
At MSBLUE, we take pride in offering high-quality pieces, and we regret that the ring did not meet your expectations. We’d love to resolve this issue for you. Please reach out to us at service@msblue.com, and we’ll work to make things right.
Thank you for bringing this to our attention, and we hope to have the opportunity to assist you further.
Best regards,
MSBLUE Customer Service Team
Great from start to finish
From start to resizing to finish, I had a very easy experience with great communication through all parts! Cissy was amazing to work with and I will absolutely be back!
Thank you for helping one of the most important memories be successful!
25 septembre 2024
Avis spontané
Thx for the ring.
The for the ring. I can’t wait to see how my future goes for the person I really want to give this to. ❤️. Wish me luck everyone
11 septembre 2024
Avis spontané
The ring was gorgeous
The ring was gorgeous! Better than I even thought was going to come my heart started to race as I looked at the ring I plan on proposing to my girlfriend. I know she's going to love it I'll definitely do business with MSBLUE again, thank you.
Adrian
4 septembre 2024
Avis spontané
The rings are beautiful!
The rings are beautiful and the stones sparkle. The only thing I did not like was the weight of the rings they are very light, hoping the metal will last and not bend over time. These are affordable and give you the appearance of an expensive diamond without the price, but I am not sure if they are going to forever rings.
3 septembre 2024
Avis spontané
I never received the ring
24 août 2024
Avis spontané
Réponse : MSBLUE Jewelry
Dear Daniel,
Thank you for your feedback, and we sincerely apologize for any confusion. We’ve checked our records, and it shows that one of your orders was delivered and received, while the other has been refunded.
If you believe there’s still an issue or have any further concerns, please don’t hesitate to reach out to us at service@msblue.com. We’re here to assist and ensure everything is resolved to your satisfaction.
Thank you for your understanding.
Best regards,
MSBLUE Customer Service Team
I received the ring and it's very…
I received the ring and it's very delicate. The size seems a little small, but I changed it to another finger and it fits very well. I'm thinking about getting the size adjusted.
12 août 2024
This is my third time buying jewelry…
This is my third time buying jewelry from MSBLUE, and I have never been disappointed.
1 août 2024
Avis spontané
This jewelry store also sells pearls
This jewelry store also sells pearls. I found a pearl necklace I love. It's very beautiful, and my friends are surprised I bought such good pearls at this price.
1 août 2024
Avis spontané
I love the quality and very happy with…
I love the quality and very happy with the ring. Just takes forever to ship!
21 août 2024
Avis spontané
I bought a ring and necklace at a very…
I bought a ring and necklace at a very friendly price. The quality is surprisingly good, and I am very satisfied.
1 août 2024
Avis spontané
as soon as i placed the order they…
as soon as i placed the order they messaged me to confirm my order with the personal engraving our rings had and they kept me up to date with the order during processing and next thing you know it was delivered. good customer service and the rings are gorgeous!! i can’t wait for my spouse and i to get married!
27 juillet 2024
Avis spontané
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