MSBLUE Jewelry Avis 153

I love my ring, but now having issues with it. This company is horrible to deal with. I bought my ring in March 2024, it is now beginning of July 2024, the ring is not quite 4 months old. The main stone in my ring is loose. I’ve taken pictures and sent a video as requested and customer service keeps telling me the same thing and I’m getting no nowhere: Due to the ring being sterling silver, they can not tighten the stone as it carries the risk of causing internal damage to the ring, so the ring needs to be replaced, and can not be fixed. In order to replace the ring they want $115, on top of you returning the old ring and you pay for return shipping/insurance. You complain about the replacement price, they knock down the price of a new ring to $95. My ring is clearly in good shape, I have given proof. I have made it clear I don’t want a new ring. I can’t afford to give anymore money, especially to a company that apparently has a “lifetime warranty” but that’s completely bullsh*t because the second you wear it, that compromises the integrity of the ring. Read their entire return/exchange policy. It’s not good. They can get out of fixing anything and charge restocking fees and everything else, their policy sucks and you aren’t actually get a refund or an exchange- especially if it’s been worn (even lightly), you’ll be losing money or your stuck with a defective ring. They are Jewlers but can’t fix a loose stone? Why is something like this not stated if you get something that’s Sterling silver? I’ve email my same response multiple times, I’m not giving them money for another ring. Their next “solution” was to give me a loose stone (why? What am I going to do with that?) as well as a gift card to use online at their store (no idea how much, but you know it’s not enough to buy me a replacement ring). Seriously? How does any of that help me? Why on earth would I buy anything else from you people? Nothing on their website is cheap and the last thing I want is to be dealing with customer service for another issue. So I said keep the loose stone and the gift card, I don’t want it, that doesn’t help me, but I’ll give you $50 to send me a replacement ring and I’ll ship my old one back on my dime as well). I don’t think I should have to give them $50 to replace a ring that should just get fixed, but hey, if I can end speaking to customer service because it’s been ungodly frustrating, I’ll meet them in the middle. Seemed like a fair compromise to me. Well, I got nowhere with that one and they basically sent me the same email twice.
Your “lifetime warranty” isn’t actually a warranty whatsoever, unless the jewelry your purchasing has never been worn and is still brand new.
I just want my ring fixed. This is my wedding ring. I shouldn’t have to spend another $100 as the ring is not even 4 months old. I shouldn’t be charged for a replacement, especially on something that doesn’t state by buying sterling silver will compromise the integrity of the ring structure so defects can’t be fixed. This ring isn’t old enough where this should be the customers problem. This ring should be fixed or replaced by the company, free of charge. MSblue is NOT standing behind their products. MSblue does NOT ACTUALLY HAVE A LIFETIME WARRANTY even though it is stated on their site.

Update 8/12/24:
After a lot of frustration and confusing responses from their customer service dept, they have finally did right by me. I feel like I had to jump through way too many hoops for them to respond the way they should have in the first place. There were a lot of confusing emails where I had to have them clarify what they actually meant, I clearly was speaking to someone where their first language wasn’t English. I spent a lot of my time between, pictures, videos, and a LOT of emails, to get the resolution I should have been given in the first place. Their customer service definitely needs work. They did end up replacing my ring, free of charge- I have already received my replacement in the mail (shipping was extremely slow).
If I wouldn’t have advocated for myself and explained how poorly they were treating a customer, I either would have been screwed out of a ring or I would have had no choice but to pay the $100 to send it back to get fixed or replaced by them depending on what they see once receiving my ring.
Put your foot down, don’t let them take advantage of you. I honestly can’t say if I will shop here again.
Thanks for finally making it right MSblue.

Excellent customer service

Easy ordering process, great selection, perfect sizing.

Delivery never made. Horrible customer service 😑

1.5 carot is smaller than my real 1 carot and is made with cheap material that makes it look fake! The infinity band is beautiful

The jewelry is wonderful for a great price. Only issues were confirming the shipping and kind but unhelpful customer service.

I don’t like the ring, the quality of the stone is subpar and looks like plastic. I’m especially bummed bc compared to another ring I got from here and loved, the quality has gone downhill. This ring also doesn’t sit right on my bands so there’s a big gap between rings and I got the smallest carat. I’ve messaged with customer service several times and they won’t provide the address for my return and I feel like I’m getting the run around. Very frustrated and disappointed with the entire experience.

Received in a timely manner
Ring is gorgeous
I didn’t receive my certificate but I emailed and they are sending it to me
Definitely recommend

I was super happy when I received my earrings that I ordered. I did not expect to receive such a beautiful high quality piece for the price I paid.
The earing was much bigger than the actual picture on the website. I really got my money's worth on this purchase. Looking forward in conducting business again.

I was interested in purchasing a bracelet that showed 1 price and then another price for over $100 more after I added to my shopping cart. I reached out to MSBLUE Jewelry customer service and they were not willing to honor the advertised price shown on their website. They called it a glitch and was not willing to honor price. This is misleading and false advertisement!

It looks like I have lost my ring. I’ve been in contact with the costumer service and a very sweet lady named “Cissy” was always very helpful. You have made sure that I get my replies on time and I’m panicking already that I lost the ring. I appreciate all the support from your team. I would really appreciate again if you can track down my ring as soon as possible and send my replacement as it’s gonna be my wedding band and I can’t wait to wear it. Thanks Cissy for all your hardwork.

The communication was kind of everywhere, and it said I would be here between May 27th and May 30th and it is. Now past my wedding and still haven’t received my package. And it took longer than it told me on the website

Everything was great I have nothing bad to say the ring I ordered is beautiful and well designed will Definitely be ordering from you again thank you.🙏

I still haven’t received my order. So I give your company a a negative review

I was very skeptical of this website and buying a ring from a site I’d never heard of but the craftsmanship, quality, and price is absolutely amazing. I’m so satisfied with the ring and customer service. Thank you so much!

My boyfriend now fiancé & I have been looking on several different websites trying to find a unique ring & MS Blue knocked it out of the park! I have gotten so many compliments in the last week! It’s amazing & I love it!

I ordered what I though were a medium to large size white gold hoops with lab grown diamonds. The picture on the website made each Diamond to like approx a quarter of a carat and there were 6 or 6 diamonds in each hoop. Earrings arrivesd, The hoops were the size of my pinly nail and the diamonds were practically invisible. I contacted customer. They refused to provide a refund as they claimed they were custom ordered. Seriously? When I told them how misleading the photos were they refused to contact me. So now For $500 I am the proud owner of a pair of earring suitable for a 2 year old!
They are unfair, misleading and unreasonable.
Stay away!

This is such a beautiful ring. I was shocked by the quality, it's more amazing than I expected. I will definitely be purchasing more items.

Please do not order from this company. The product pictures are misleading. I admit you get what you pay for. I was very disappointed with the thickness of my ring. Customer service said they would send me a new ring that was thicker. But didn’t explain they wanted me to return the old ring. Even though their website says they don’t return “ Custom” items. And it’s shady to call engraved items custom anyways.
Unlike other jewelry companies, I can’t find the owner online. Shipped from China when I told him I felt misled. they told me personally “we have branches globally, including in Singapore, Thailand, and Hong Kong.” Still sidestepping They shipped from China.
I ended up buying a second ring elsewhere. Extremely disappointed

Although it seemed like it took forever to receive my ring......it is absolutely stunning! I would take this over real diamonds any day! The workmanship is impeccable and the clarity of the stones is perfect! No one would ever know it wasn't real diamonds! I ordered on 4/27/24 and received on 5/16/24.