The jewelry quality and craftsmanship exceeded my expectations. This was my second order, and I'm just as impressed as the first time. I wear these pieces daily, and they still look flawless. Just a h... Voir plus
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I’ve tried to contact customer service three times and have heard nothing back at all. I’m very disappointed. So as of right now, they satisfaction guarantee doesn’t have any value because they won’t... Voir plus
I ordered a .33 carat diamond ring in white gold. Product took over a month to even ship and after countless emails with the company they offered a moissanite earring set as compensation. Upon arrival... Voir plus
I have a matching bracelet and necklace from this company and I have to say it is so pretty. The blue stones really have a gorgeous colour and so good on, I just love wearing them. Great quality and... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Diamonds with A Promise Celebrating life's milestones with timeless craftsmanship, meaningful connections, and lasting impact.
Coordonnées de contact
3422 Old Capitol Trl, Ste 348, 19808, Wilmington , Etats-Unis
- +1(213)3974916
- service@msblue.com
- msblue.com
3,6
Moyen
153 avis
A répondu à 30 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great communication regarding delivery.
Great communication regarding delivery.
16 mai 2024
Avis spontané
Ring is beautiful
Ring is beautiful. Shipping was a little long, but ring was engraved and came from the US, so can’t really complain. Super happy with my purchase!!
15 mai 2024
Avis spontané
Horrible experience
I placed an order for earrings on April 25, 2024. It’s May 14th and I have not received my order! However, I received this survey to rate the earrings! This has been a terrible experience!
14 mai 2024
Avis spontané
Réponse : MSBLUE Jewelry
Dear Angela,
We deeply apologize for the frustration and inconvenience you’ve experienced with the delay in receiving your earrings. We understand how important it is to receive your order on time, and we truly regret that this has not been the case for you.
It’s disappointing to hear that you received a survey before your order had even arrived. This is certainly not the experience we want our customers to have, and we will address this internally to prevent similar situations in the future.
Please reach out to us directly at service@msblue.com with your order details, and we will make sure to assist you further.
Thank you for your patience, and we hope to restore your trust in our brand.
Best regards,
MSBLUE Customer Service Team
The rings from this company are a bit…
The rings from this company are a bit more expensive than the rings I bought on Amazon, but when compared together, the quality is really good and exquisite.
24 avril 2024
Réponse : MSBLUE Jewelry
Dear Derek,
We are truly sorry to hear about your dissatisfaction with your recent experience. We want to clarify that MSBLUE is committed to providing excellent customer service, and we take customer feedback seriously. If there has been an issue with your refund, we sincerely apologize and would like to resolve it as soon as possible.
We encourage you to reach out to us directly at service@msblue.com with your order details, so we can investigate the matter further and assist you in processing your refund.
Thank you for your feedback, and we hope to resolve this matter to your satisfaction.
Best regards,
MSBLUE Customer Service Team
They are refusing to give me a refund…
They are refusing to give me a refund on something I did not receive !!!!!
27 avril 2024
Avis spontané
I was sent the wrong item
I was sent the wrong item. Customer service was difficult to get ahold of. They made me print off a label and return the item that they had incorrectly sent before they would send me the correct item. They didn't give me any sort of discount for them screwing up my order and me having to wait several more weeks to get my item. I’m still waiting and have no ETA on when it will arrive. I’m super disappointed in the company and hope the quality of the product is what they say it is. Absolutely ridiculous.
26 avril 2024
Avis spontané
Réponse : MSBLUE Jewelry
Dear Micah,
We sincerely apologize for the inconvenience caused by the mistake with your order. We understand how frustrating it must have been to wait for the correct item after receiving the wrong one.
We’ve processed your return and have already sent the correct item. We understand the delay caused frustration, and we truly appreciate your patience. We hope the product meets your expectations and reflects the quality you were expecting.
Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
Best regards,
MSBLUE Customer Service Team
Engagement ring
Wow I am so excited and amazed about how beautiful and sparkly the ring looked. My fiance bought me the ring and proposed to me today. I can't stop looking at my beautiful ring. Will purchase the band ring and more.
4 mai 2024
Avis spontané
Non-existent customer service. I need help!
I do not want to keep my purchase and I have emailed, texted and tried to chat to get a return authorization and mailing address to no avail. I do not know what to do and I am one very unhappy customer. This is ridiculous and so frustrating. Please help!
4 mai 2024
Avis spontané
Réponse : MSBLUE Jewelry
Dear Phyllis,
We sincerely apologize for the frustration you’ve encountered while trying to return your purchase. We understand how disappointing it can be when communication isn’t as smooth as it should be.
We’ve already processed your refund, and we hope this helps resolve your concerns. We appreciate your patience throughout this process, and we’re committed to improving our service in the future.
Thank you for your understanding, and we hope to serve you better next time.
Best regards,
MSBLUE Customer Service Team
I bought 3 items already from MsBlue…
I bought 3 items already from MsBlue and all purchased iteams are amazing. The quality of the rings and earrings are phenomenal. I will keep purchasing if my bank allows me too 😉
1 mai 2024
Avis spontané
Third Purchase
This is the third purchase I have made from MSBLUE and it is just as beautiful as the last two. What a lovely product. I have plans to purchase some more jewelry in the future.
30 avril 2024
Avis spontané
I really like some of MSBLUE's jewelry…
I really like some of MSBLUE's jewelry designs. I received the package and the ring is exquisite.
14 avril 2024
My wife loves this ring
My wife loves this ring. The size is just right and looks beautiful. This ring suits her perfectly.
12 avril 2024
Beautiful earrings!
Fast, quality, value. Helpful customer service. Couldn't be happier with my purchase from Msblue.
10 avril 2024
My ring is everything I’ve ever wanted
My ring is everything I’ve ever wanted! It’s beautiful and great quality!
26 avril 2024
Avis spontané
I bought a 1.5 carat princess lab…
I bought a 1.5 carat princess lab diamond ring. Looks same as a natural one. I love it!!!
11 avril 2024
Fast delivery
Fast delivery. Beautiful and great quality. Very impressed with the packaging.
23 avril 2024
Avis spontané
Moissanite Engagement Ring Solitaire…
Moissanite Engagement Ring Solitaire With Pavé Accents that I purchased from Msblue. I love how the moissanite reflects little rainbows.
7 avril 2024
The ring shipped quickly and…
The ring shipped quickly and communication was great with the company. The ring is brilliant, exactly what I ordered.
22 avril 2024
Avis spontané
Ruby eternity band simply gorgeous
It took a little while to wait for the hand crafting of my ring, but I really love it. It’s beautiful and engraved and more than I could hope for. I’m very satisfied and I would purchase from them again. It was also great that they offer larger sizes.
15 avril 2024
Avis spontané
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