Rhia De Carlo was so lovely and understanding. She provided great advice, support and was very professional all throughout. I was very happy with the quote and decided to go with them. She answered al... Voir plus
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Lisez les avis des autres
The consultant handling my phone call was very professional and efficient. We had a lovely little chat in between tough questions and it made it a little easier to talk about heavy topics. The informa... Voir plus
I had a very positive experience with Michael. The service was professional, clear, and reassuring from start to finish. He took his time to explain everything I needed to know, including the policy... Voir plus
L'entreprise a répondu
I had a phone call off a lovely lady called Daisy who was ever so helpful and sorted some life insurance out for myself an my partner. It was hassle free without any pressure, she reassured me and ex... Voir plus
L'entreprise a répondu
4,6
Excellent
148 avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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The explanations was top notch
The explanations was top notch. Made it easier to under and all the questions asked
9 mars 2026
Réponse de Mumsurance
Hi Gladys, thank you for your kind feedback. We’re so glad the explanations helped make everything clear and easy to understand.
Réponse de Mumsurance
Hi Claire, thank you for your lovely review. We’re really pleased to hear you found the experience friendly and reassuring.
Réponse de Mumsurance
We’re sorry to hear that your experience didn’t reflect the high standards we set for our customers. This isn’t typical of the service we deliver at MUMSURANCE, where the vast majority of clients share very positive feedback.
I’ve sent you an email today to open this as a formal complaint so we can investigate fully and understand where we fell short. Please kindly confirm receipt and share any further details that could help us improve.
Thank you for taking the time to let us know — we genuinely value your feedback and are committed to getting this right.
Mike Cullen
Compliance Manager, Smarter Cover
SPAM COMPANY! BEWARE!
I am extremely frustrated with Mumsurance. They keep calling me nonstop and spamming me repeatedly even after I have politely told them several times that I am not interested. This kind of harassment is completely unacceptable and highly unprofessional.
Their constant pressure and refusal to respect clear boundaries raises serious concerns about their legitimacy. The way they operate makes them look like a fraud company and not a trustworthy business at all.
25 février 2026
Avis spontané
Réponse de Mumsurance
Thank you for bringing this to our attention.
We are very sorry to read about your experience and the frustration this has clearly caused. No one should feel pressured or repeatedly contacted after stating they are not interested.
We take these concerns extremely seriously. We operate strict do not contact controls and suppression processes, and we do not tolerate repeated or unwanted contact. However, we have been unable to locate your details on our systems as a lead, enquiry, or policyholder. Because of this, we cannot currently identify the source of the calls or confirm whether they originated from our business or another company using a similar trading name.
We have contacted Trustpilot to request further information so that we can properly investigate and ensure that, if this relates to us, it is addressed immediately.
In the meantime, I would encourage you to contact me directly so that we can resolve this as quickly as possible. Please email me at m.cullen@smartercover.co.uk
, marking the email for my attention in my capacity as Compliance Manager. If you are able to provide the telephone number that has been called, and the number receiving the calls, we will urgently review our dialler records and ensure any necessary suppression is applied.
We are disappointed to read your review, but we are committed to investigating this fully and ensuring that any issue is rectified without delay.
I took out two policies with Get…
I took out two policies with Get Protected. Connor Mundy is absolutely brilliant, he has a very friendly manner, and we had some laughs throughout the phone call. He made taking out the policies easy, making sure I understood everything, and that what I wanted was within my budget. Thanks Connor
24 février 2026
Réponse de Mumsurance
Hi Elizabeth, thank you for your wonderful review, we’re delighted to hear Connor made the process clear, friendly and enjoyable while helping you arrange cover within your budget, and we truly appreciate your feedback about Mumsurance.
It was great to speak to Rhia
It was great to speak to Rhia, she explained everything very well.
19 février 2026
Réponse de Mumsurance
Hi, thank you for your lovely feedback, we’re so pleased to hear Rhia explained everything clearly and that you had a great experience speaking with the Mumsurance team.
Thank you for explaining everything in…
Thank you for explaining everything in a way way that made me make informed decision.
12 février 2026
Réponse de Mumsurance
Hi Tando, thank you for your kind review, we’re really glad everything was explained clearly and helped you make an informed decision, and we appreciate you choosing Mumsurance.
Tailored to your needs great company to…
Tailored to your needs great company to deal with
9 février 2026
Réponse de Mumsurance
Hi Fiona, thank you for your lovely feedback, we’re pleased to hear you felt your cover was tailored to your needs and that you had a positive experience with Mumsurance.
Life Insurance
Ashley was very thorough in explaining everything, terms, pricing...No complaints
18 février 2026
Réponse de Mumsurance
Hi Lorraine, thank you for your great review, we’re delighted to hear Ashley explained everything thoroughly and clearly and appreciate you sharing your experience with Mumsurance.
Highly recommended
Ashley, was easy to understand, covered everything I needed to know and more, answered every question and query without hesitation, really knows his profession, Done and dusted really quick
18 février 2026
Réponse de Mumsurance
Hi Tracy, thank you for your fantastic feedback, we’re so pleased to hear Ashley was clear, knowledgeable and responsive throughout and truly appreciate your recommendation of Mumsurance.
I like everything about Mumsurance
17 février 2026
Réponse de Mumsurance
Hi Jasmine, thank you for your feedback, we’re really pleased to hear you had a positive experience with Mumsurance and appreciate you taking the time to share your thoughts with us.
It was a great and wonderful experience…
It was a great and wonderful experience talking to Matt. It was detailed and explanatory, patience.
9 février 2026
Réponse de Mumsurance
Hi Grace, thank you for your lovely review, we’re delighted to hear Matt provided a detailed and patient experience and that you had such a positive conversation with the Mumsurance team.
Réponse de Mumsurance
Hi Beverley, thank you for your kind words, we’re really pleased to hear arranging your life insurance was easy and helped put your mind at rest, and we appreciate you choosing Mumsurance.
Réponse de Mumsurance
Hi Helen, thank you for your kind review. We are so pleased to hear that you received good customer service, as providing supportive and reliable guidance is always our priority. Your feedback is truly appreciated, and we are grateful you took the time to share your experience. Thank you for choosing Mumsurance.
Réponse de Mumsurance
Hi Maria, thank you for your lovely feedback. We are delighted to know that you found the service both professional and friendly, as we always aim to create a welcoming and reassuring experience for our customers. Your comments mean a great deal to the team. Thank you for choosing Mumsurance.
Réponse de Mumsurance
Hi Liliosa, thank you for taking the time to leave such positive feedback. We are so glad to hear that you found the monthly costs affordable and that you feel the company is doing well. Making protection accessible while delivering great service is very important to us, so your words are greatly appreciated. Thank you for choosing Mumsurance.
The guy was so helpful only if everyone was like him
The guy that set me up with mumsure was so so brilliant and was trying to explain to me what he was meaning if I didnt understand
And was giving me much excellent experience and was really brilliant guy he should get a really good compilation
9 janvier 2026
Réponse de Mumsurance
Hi Cheryl, thank you for such a wonderful and detailed review. We are thrilled to hear that our advisor was so helpful, took the time to explain everything clearly, and ensured you fully understood your options. Providing patient and attentive support is exactly what we strive for, and your kind recommendation truly means a lot. Thank you for choosing Mumsurance.
Do not trust this company!!
Do not trust this company!!! Ask them to send you the actual policy before you go ahead and give them your bank details and see how far you get, see how reluctant they are to do that! It took 3 phone calls of me repeatedly asking for the policy before it was sent! Who in the world is entering into contacts and policies without reading the contact and policy first?? There must be a lot of you because he acted like I was asking for something completely out or the ordinary and continually disagreed with me that it was common sense to do that! Then to add to that….Please be warned if you do not go ahead with giving your bank details and setting it up on the same day as your offer you will be called CONTINUOUSLY, they use 3 or 4 different numbers to try and catch you, you will be harassed! And then if you point blank refuse to deal with them anymore they will then pass your details on as a lead for ANOTHER sales agent. There’s something extremely dodgy about a company that does not want you to see the policy that you’re signing up for! You’ve been warned!!!!
28 janvier 2026
Avis spontané
Réponse de Mumsurance
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
We would like to clarify our process regarding policy documentation. On the day the policy goes live, the product provider generates your welcome pack and posts it first class, which typically means customers receive their documentation within three to five working days. An SMS is also sent containing the adviser's contact details for any immediate queries.
As a telephone based service, our agents are trained to explain all the features and particulars of the policy during the call, and to check throughout that you fully understand before committing. The documentation provided serves as written confirmation of the information discussed, for you to review and retain for your records. We encourage our agents to address any concerns at the point of sale, and you benefit from a 30 day cancellation period should you wish to make changes or cancel after reviewing your documents.
Regarding contact frequency, we are sorry if you felt our follow up calls were excessive. This is not the experience we aim to provide.
Our average Trustpilot rating is close to five stars, and we are thankful that the experience you have described is not typical of the feedback we receive from our customers. However, we are always keen to understand where we can improve.
We have been unable to identify your record from the information provided. If you are willing to share your details, I would welcome the opportunity to review your case personally.
Please contact Michael Cullen, Compliance Manager, at m.cullen@smartercover.co.uk. All correspondence will be treated confidentially.
Réponse de Mumsurance
Thank you for your review. We’re pleased to hear you found the sign-up process simple and easy, and that you received good customer service. We really appreciate your feedback.
Very helpful as I’ve struggled getting…
Very helpful as I’ve struggled getting life insurance for years with my medical history
4 décembre 2025
Réponse de Mumsurance
Hi Linda, thank you for your 5-star review. We’re really pleased we could help after you’d struggled to get life insurance due to your medical history. Thank you for trusting Mumsurance and taking the time to share your experience.
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