Muscle Nation Avis 

Réponse de Muscle Nation

16 juil. 2026

Hi Caitlin,

Thank you so much for your lovely review!

We're so happy to hear you're loving all of your Muscle Nation products. It's fantastic to know you've found the quality and sizing to be consistently spot on, and we appreciate you sharing your tip about sizing down in our oversized tees!

Thank you again for your ongoing support. We can't wait to serve you again soon!

Xx Team MN

Réponse de Muscle Nation

11 juin 2026

Hi Courtney,

So lovely to hear this, thank you for taking the time to share your feedback.

We’re really happy to hear you’re loving your Muscle Nation pieces, that’s exactly what we aim for with every drop.

We truly appreciate your support and can’t wait to have you in more MN favourites soon.

Xx Team MN

Réponse de Muscle Nation

11 juin 2026

Hi Madilyn,

Thanks so much for taking the time to share your feedback, we really appreciate it.

We’re glad to hear you’re loving the flavour and convenience, and that it’s become a go-to option for you.

We’d love to know which product you’re referring to specifically, but nonetheless we’re so pleased it’s been a positive experience for you overall.

Thanks again for your support.

Xx Team MN

Réponse de Muscle Nation

11 juin 2026

Hi Francesca,

Thanks so much for taking the time to leave this review, we really appreciate it.

We’re so glad you’re loving the Pineapple & Coconut Protein Water, that flavour is definitely a standout. Even better to hear you’re enjoying our wider range of products too. This makes us so happy to hear!

Thanks again for the support, it means a lot.

Xx Team MN

Réponse de Muscle Nation

11 juin 2026

Hi Rachelle,

This absolutely made our day, thank you for taking the time to share.

We love that you see MN as more than just activewear, and it’s so great to hear you’re enjoying the full range from snacks through to your favourite activewear pieces. It’s awesome to hear some of our protein snacks, including our new protein yoghurts have made it into your daily routine.

We really appreciate your support, especially as an Aussie brand, it means a lot to the whole team. Thank you!!

Xx Team MN

Réponse de Muscle Nation

3 juin 2026

Hi Tamika,

Thank you so much for taking the time to leave such an incredible review!

We absolutely loved reading this and we're thrilled to hear Sour Cola Protein Water exceeded your expectations. Creating a flavour that genuinely tastes like sour cola while still delivering a solid protein hit was exactly what we set out to achieve, so hearing feedback like this means the world to our team.

Thank you again for your support!

Xx Team MN

Réponse de Muscle Nation

1 juin 2026

Hi ButlerBruh,

Thank you so much for your amazing review!

We're so happy to hear you're loving both our supplements and activewear. It's fantastic to know that Protein Water has become your go-to and that you're enjoying the taste, mixability, and macros.

We'll be sure to pass your feedback regarding more flavours on to our Product Team. You never know what might be coming next!

Thank you again for your continued support of Muscle Nation.

Xx Team MN

Réponse de Muscle Nation

1 juin 2026

Hi Mariam,

Thank you so much for taking the time to leave such a wonderful review!

We're thrilled to hear that Muscle Nation has become your go-to activewear brand and that you're loving the quality of our pieces. It means so much to hear that our Aura Peachy Invisible Scrunch Leggings and Shorts are your favourite activewear bottoms. We designed this range to be both flattering and functional, so hearing that you've purchased them in multiple colours absolutely makes our day!

Thank you again for your support and for being part of the MN community.

Xx Team MN

Réponse de Muscle Nation

1 juin 2026

Hi Margaret,

Thank you so much for your kind words and support!

We're delighted to hear you're enjoying our range and that you've had such a positive experience with our products, shipping, and customer experience team. Creating high-quality, size-inclusive activewear that our community can feel confident in is something we're incredibly passionate about.

Your feedback means so much to us, and we're grateful to have you as part of the Muscle Nation community.

Thank you again for your continued support.

Xx Team MN

Réponse de Muscle Nation

1 juin 2026

Hi Katie,

Thank you for your wonderful review!

We're so pleased to hear that your leggings have become an absolute favourite. Knowing you're loving the comfort, supportive fit, and quality is fantastic feedback for our team.

We're also delighted to hear your order arrived quickly, as we know how exciting it is to receive new activewear.

Thank you again for your support of Muscle Nation.

Xx Team MN

Réponse de Muscle Nation

1 juin 2026

Hi Bri,

Thank you so much for taking the time to leave such an incredible review!

We're absolutely thrilled to hear how much you're loving our Aura Peachy Invisible Scrunch Ankle Leggings. Hearing that they've become your most-worn wardrobe staple for everything from Pilates to coffee runs is exactly what we hoped to achieve when designing them.

It's especially rewarding to know they've continued to perform after almost a year of daily wear. Your feedback about the fit, comfort, and versatility truly means the world to our team.

Thank you again for your support and for being such a valued part of the Muscle Nation community.

Xx Team MN

Réponse de Muscle Nation

29 mai 2026

Hi Shaun,

We’re sorry to hear you feel disappointed with your experience. However, we do need to clarify that your review does not accurately reflect the circumstances surrounding this matter.

Your return was originally lodged through our returns portal as a “change of mind / sizing” return, and at no stage prior to returning the garment was the item reported to our team as faulty or damaged upon receipt.

Upon assessment by our Returns Team, the returned item was identified as having damage which rendered the garment unsuitable for resale. As the concern was only raised after the item had been returned, and no supporting images or evidence were able to be provided showing the garment in this condition upon delivery, we were unfortunately unable to verify that the damage was present at the time the item was received.

Despite this, your case was reviewed multiple times by senior team members and we took the time to explain our assessment process, quality control procedures, and the options available moving forward. As a gesture of goodwill, we also arranged for the garment to be returned to you at no additional cost.

At Muscle Nation, we take all product concerns seriously and assess every claim individually and in line with both our Returns Policy and obligations under Australian Consumer Law. While we understand this was not the outcome you were hoping for, our decision was based on the information and evidence available throughout the review process.

Xx Team MN

Réponse de Muscle Nation

29 mai 2026

Hi Tanya,

Thank you so much for your amazing review!

We’re so happy to hear you’re loving the buttery soft feel and all-day comfort of our leggings! We’re also so glad your order arrived quickly for you and it sounds like you might need them in every colour now.

Thank you for your support!

Xx Team MN

Réponse de Muscle Nation

27 mai 2026

Hi Chontelle,

Thank you so much for taking the time to share such an amazing review. We’re genuinely so happy to hear that Muscle Nation has become your go-to for protein, energy, and activewear.

It means a lot to know our products are hitting the mark for you. We also love hearing your feedback!

We really appreciate your support.

Team MN xx

Réponse de Muscle Nation

21 mai 2026

Hi Rebecca,

Thank you so much for your lovely review.

We’re so happy to hear you’re enjoying the Pineapple Protein Water, and that you've found it to be a refreshing way to get in your protein!

We really appreciate you taking the time to share your feedback.

Xx Team MN

Réponse de Muscle Nation

20 mai 2026

Hi Charlie,

Thanks for providing this feedback. We are very sorry to hear you didn't love our Protein Yogurts.

This is a brand new category for us, and as with any first release, there can be different experiences depending on individual taste and expectations.

These products were developed and taste-tested with our team, who found the flavours to be true to profile, however they are a protein-based Greek yoghurt style product, which naturally has a tangier taste and thicker, slightly grainier texture compared to traditional desserts.

We really appreciate the detailed feedback though! This is exactly what helps us improve! With each batch we produce, our manufacturing team continues to make small refinements to the formulation based on customer feedback to help us get closer to the perfect balance of taste and texture. Our manufacturer has already taken this onboard to improve texture and taste based on customer feedback so you should find our newer batches (a later best before date) are more to your liking.

We appreciate your feedback and hope you give these another go later in the future!

Xx Team MN

Réponse de Muscle Nation

21 mai 2026

Hi CB,

Thank you so much for your kind words and support.

We’re so happy to hear you love both our clothing and supplements, and that you’ve had a great experience with our Customer Experience team, we’ll be sure to pass this on to them!

We truly appreciate you taking the time to leave a review.

Xx Team MN

Réponse de Muscle Nation

21 mai 2026

Hi Kate,

Thank you for taking the time to share your feedback. We're truly so sorry to hear how you're feeling.

We’ve had a look into our records but we’re unable to locate any previous correspondence linked to your details. We would really appreciate the opportunity to look into this further and better understand the issue you’ve experienced.

If you’re open to it, please reach out to our Customer Experience team via email (orders@musclenation.org) with your order details and any relevant information, and we’ll be more than happy to review this for you and assist further.

We’re always here to help and would love the chance to turn your experience around where possible

Xx Team MN

Réponse de Muscle Nation

Actualisé le 18 mai 2026

Hi Shanaya,

Thanks for taking the time to share your feedback, we’re sorry to hear you’re disappointed with the outcome.

We do want to clarify a few points for transparency. Your return was assessed by our Returns team upon processed, and the garment was found to have visible marking across the inside and outside waistband area. While we understand this may not have been easily visible in the photos provided due to the bright colour of the garment, the marks were identifiable upon physical inspection and were not related to fabric pulling or a manufacturing fault. This was noted in our initial email to you, to provide transparency.

As outlined in our Returns Policy, all items must be returned in original, unworn condition and free from any marks, stains, odours, or signs of wear in order to be accepted back into stock. This is a standard hygiene requirement applied consistently across all returns to ensure product quality and fairness for all customers.

Based on this assessment, the item was deemed not resalable, which is why the return could not be approved.

We also offered two resolution options in line with this outcome, either return of the item to you or disposal, and your preference to have the item returned was actioned, with a shipping invoice arranged accordingly.

We appreciate your feedback and are sorry this experience did not meet your expectations.

Xx Team MN

Réponse de Muscle Nation

18 mai 2026

Hi Sara,

Thanks for taking the time to share your feedback. We’re sorry to hear you’re disappointed with how this experience unfolded.

We did previously partner with DHL; however, we moved to Australia Post and USPS for USA international deliveries due to significant tariff and additional carrier charges being passed on to customers for delivery. In some cases, these exceeded 30%. Our aim in making this change was to avoid customers having to absorb these increased costs and to keep shipping more accessible and affordable.

We do want to clarify a few points for transparency. From our records, your order was successfully dispatched with tracking details provided at the time of shipment. The carrier attempted delivery and a collection notice was left; however, the parcel was not collected within the holding period and was subsequently returned to sender.

Once the order returned to our warehouse, we reached out with options to reship or refund. At that stage, a chargeback had already been initiated, which meant the funds were placed on hold by the bank and we were unable to process a refund, replacement, or reshipment until the investigation is completed.

We also want to note that, per our records, we did not receive any prior email or chat correspondence from you before the chargeback was lodged. We requested copies of any communication on multiple occasions to assist with our review; however, these were not provided.

Tracking details and courier contact information are provided at dispatch as part of the standard international delivery process, and no further contact was received by our team prior to the dispute being raised. In future, we recommend contacting our team directly regarding any concerns with your parcel prior to lodging a chargeback, as this ensures we’re able to assist promptly and offer solutions such as reshipment once the parcel is returned to our warehouse.

In regard to shipping protection, this is designed to provide additional support in situations such as parcels being lost in transit or incorrectly delivered by the courier. It does not extend to covering additional shipping charges where a parcel has not been collected after a delivery attempt and is returned to sender following standard courier procedures.

We appreciate you taking the time to share your feedback, and we’re sorry the experience did not meet your expectations.

Xx Team MN