if you are considering using MWEB, do yourself a favour and think again.. its worse than trying to get through to the post office in the new south Africa on black Friday afternoon, nice in theor... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Logged a call for Advanced Support last Friday morning. We're promised we would be contacted within 3 days... 5 days later there has been no attempt to contact us. I even followed up on the 3rd day,... Voir plus
L'entreprise a répondu
My router has stoped working a week ago and have phoned, live support etc and no feedback this is the worst experience regarding support and will not from a IT Company perspective recomend Mweb at al... Voir plus
L'entreprise a répondu
I would give Mweb -0 stars if I could. The worst service provider I have come across. The only thing their consultants know is saying sorry for nothing. If you looking for a service provider that will... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
With almost three decades of experience, Mweb aims to bring you better internet in pursuit of a better you. Alongside Fibre and Fixed Wireless connectivity, Mweb also offers web hosting, domain registration, internet security, VoIP, and premium mailboxes. Have questions? Visit https://help.mweb.co.za/ for easy-to-follow support articles. To chat to an agent, download our app or visit our website www.mweb.co.za for Live Chat. Prefer to talk to us over a call? Sales: 087 700 5000; Support: 087 700 0777 and Billing: 087 700 2121 Technical Support Hours: Mon-Fri: 07:30-20:00 Weekends and Public Holidays: 08:00-18:00
Coordonnées de contact
Afrique du Sud
- 087 700 0777
- mweb.co.za
1,6
Mauvais
858 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 76 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
We are going into 6 days now without…
We are going into 6 days now without internet. I have called and chatted the Mweb support team several times but we still don’t have internet. Every time I speak to a different agent and they ask the same questions, does your system have no traceability of queries logged?This is extremely frustrating and exhausting. I need someone to please call me with a solution asap. If Vumatel could call me and resolve the query within 24 hours, surely you can also do the same, I mean how difficult it is to see why we don’t have internet? If you are unable to resolve your own internet issues, please let us know so we can find another service provider.
13 juillet 2026
Avis spontané
Réponse de Mweb
Good day, Sinesipho,
Dealing with a prolonged connectivity issue, especially after multiple attempts to get assistance, can be extremely frustrating. Having to repeat information to different agents without seeing progress only adds to that frustration, and this is not the level of service we aim to provide.
We can confirm that Vumatel has completed the necessary corrections on the line. To restore your connection, please ensure that the Ethernet cable is connected from LAN1 on the Vumatel ONT to the WAN port on your ZTE router, and then restart both devices. This should bring your connection back online.
Your experience has been shared with our Service Quality Team to review the repeated interactions and improve how support continuity is managed.
Kind regards,
Mweb Team
Awful customer service
Awful customer service. I called because my dad could not. I was on hold for an 1 hour when the call started I was 9th in line after 36 min I was 3rd in line up until 1 hour. My airtime was waisted on a company that does not care about their customers! I just wanted to know what the progress is on fixing the problem we had since 2am this morning. There is no excuse for keeping a customer on hold for 30 min much less 1 hour!
13 juillet 2026
Avis spontané
Réponse de Mweb
Good day, Miandra,
Trying to get assistance, spending your airtime, and still not being able to reach someone can be extremely frustrating, especially when you’re simply trying to get an update on an issue affecting your service.
This is not the level of service we aim to provide, and it’s clear this experience has caused unnecessary inconvenience and frustration.
We’d really like the opportunity to step in and assist you directly. For secure and efficient assistance, please email customer-reviews@mweb.com with your full review details, a link or screenshot of your post, and your registered Mweb email address so we can verify your account and investigate further.
Our team aims to respond as quickly as possible, with a general turnaround time of up to 24 hours once all required information has been received.
Kind regards,
Mweb Team
Dstv promotion frustration
I accepted an offer to have my Dstv at a good rate as part of my Mweb account. I cannot get it to work. Dstv claim they cannot help. And I have no friendly platform to solve this with Mweb. For months I am paying, without getting any value.
13 juillet 2026
Avis spontané
Réponse de Mweb
Good afternoon, Fred,
Dealing with a service that hasn’t worked for sometime, while continuing to be billed and having no clear way to resolve it, can be incredibly frustrating and disappointing. This is not the level of service we aim to provide.
We’d really like the opportunity to take a closer look at your DSTV streaming issue and get this properly addressed. Please email customer-reviews@mweb.com with your review details, a link or screenshot of your post, a full description of what happens when you try to access the service (including any error messages), and your registered Mweb email address. This will allow us to verify your account and investigate further.
Our team aims to respond as quickly as possible, with a general turnaround time of up to 24 hours once all the required information has been received.
Kind regards,
Mweb Team
Service
Service
Customer service quick to contact me
Staff on the field were very helpful in helping me to understand what the device works and they were wonderful I really appreciate the effort they put in to their work
12 juillet 2026
Avis spontané
Réponse de Mweb
Good morning
Thank you for highlighting your positive experience. Reliable fibre and responsive support are central to what we offer, and we’re glad you’re enjoying both.
Kind regards,
The Mweb Team
The most horrible customer service you…
The most horrible customer service you will ever experience this company doesn’t value its customers whats so ever I wasted so my money paying outstanding fees and trying my to get my connecting reinstated. But I keep on waiting for assistance just run out airtime over and over again. This is a disgusting service i don’t recommend anyone to buy it.
11 juillet 2026
Avis spontané
Réponse de Mweb
Hi Sbanisezwe,
We understand how upsetting this experience has been. After making payments to restore your service, continuing to wait for assistance and spending additional money trying to get through for support would understandably leave you feeling let down.
We'd like the opportunity to review both your account and the reinstatement process to understand what caused the delays and assist in moving this forward. To help us investigate this securely, please email customer-reviews@mweb.com with the review details, the link or a screenshot, and the registered email address linked to your Mweb account. These details allow us to verify your account and ensure the matter is reviewed by the appropriate team.
We always do our best to respond as quickly as possible, with a general response timeframe of up to 24 hours once the required information has been received.
Kind regards,
The Mweb Team
Customer service- no internet service. When phoning to solve your problem of…
When phoning to solve your problem of no connecting to the internet all day, then waiting from number 19 in line for a representative to help, they disconnect the line. That was after I done the line testing and chat online and waiting from them to contact me after they say they will contact me.
10 juillet 2026
Avis spontané
Réponse de Mweb
Hi Jacoline,
We understand how frustrating this must have been. Being without an internet connection for the day is disruptive, and after completing the line tests, engaging with online support, waiting in the call queue, and then having the call disconnect before reaching a consultant, it's understandable that your confidence in the experience has been affected.
We'd like the opportunity to review both the connectivity issue and your support journey so we can better understand what happened and assist further. To help us investigate this securely, please email customer-reviews@mweb.com with the review details, the link or a screenshot, and the registered email address linked to your Mweb account. Once we've received the required information, we'll review the matter and respond as quickly as possible, with a general response timeframe of up to 24 hours.
Kind regards,
The Mweb Team
Mweb avoids cancellations.
Mweb is not available to their existing clients, especially when you cancel the service. They work on a chat system which picks up as you login, which customer you are. If you have cancelled the service then you wait for hours without help until you hang up. If you are a new customer, which I tried to ascetain to alleviate my doubts, within seconds you get attended to by an agent. I cancelled last month and to date, on 2 July, the premium was deducted. To get answers regarding the deduction, that's when I couldn't even get through for the whole week. To date I still cannot return their modem because no address is provided and no-one wants to speak to you. I don't hope later they will say they took my money because I didn't return their modem. Their premiums also increase very fast from the special price you were introduced to, to the competitive price of other service providers you avoided when you chose their service. Be careful.
2 juillet 2026
Avis spontané
Réponse de Mweb
Good day, M,
Dealing with billing after cancelling, while also struggling to get through to support for clarification, can be incredibly frustrating and leaves you feeling stuck without clear answers.
This is not the experience we want for you, especially when you’re trying to resolve something as important as your account and equipment return.
We’d value the opportunity to take a closer look and assist in resolving this for you. Please email customer-reviews@mweb.com with your review details, a link or screenshot of your post, and your registered Mweb email address so we can securely verify your account. Once received, the relevant team will investigate the deduction, assist with the modem return process, and provide you with clear feedback.
Our team aims to respond as quickly as possible, with a general turnaround time of up to 24 hours once the required information has been received.
Kind regards,
Mweb Team
The Guy from Vumatel was amazing making…
The Guy from Vumatel was amazing making sure I get connected today. He went out of his way. He works the Phoenix area
9 juillet 2026
Avis spontané
Réponse de Mweb
Hello Samantha
Thank you for your review.
Kind regards,
The Mweb Team
Wish there was 0 star for rating
Wish there was 0 star for rating. I would rate Mweb customer service or support 0. Their service is soooo bad. You wait for more than an hour on hold listening to that irritating music. I bought airtime 3 times today. The worst part when i was first in line i had to hold for an hour until I ran out of airtime AGAIN. All in all I was not assisted as there was no available agent. I went through some reviews before writing this and Mweb' s response. I am not impressed at all by their responses it even sounds like a robot response. Their chat is even worse ..
9 juillet 2026
Avis spontané
Réponse de Mweb
Hello Mookho, we can see how frustrating this experience has been, especially having to spend on airtime multiple times, waiting so long, and still not reaching an agent. That’s understandably upsetting, and it’s not the level of support we aim to provide.
We’d really like the opportunity to look into this properly and assist you further. For secure and efficient handling, please email customer-reviews@mweb.com with:
• The full review details
• A link or screenshot of your review
• Your registered Mweb email address
Once we’ve received all the required information, our team will be able to verify your account and investigate what happened across the support channels, and work toward a resolution. Our general turnaround time is within 24 hours after receiving these details.
Your feedback has been noted, and we’re committed to improving both our response times and overall support experience.
Kind regards,
The Mweb Team
Réponse de Mweb
Hello Boikanyo. We would appreciate a chance to help you.
To assist you securely and without delay, please email customer-reviews@mweb.com with the review details, the link or a screenshot, and your registered email address linked to your Mweb account. We will only be able to respond once these details are provided. We always do our best to reply as soon as possible, with a general response timeframe of up to 24 hours.
Kind regards,
The Mweb Team
I have been on the call for 1hr 58min
I have been on the call for 1hr 58min. I was caller number 18. As I got to number 1, the call got cut.
How do you expect me to get connected. I have used your self service but still cannot get connected.
What kind of an organization works like this
9 juillet 2026
Avis spontané
Réponse de Mweb
Hello Ansuya, we can see how frustrating this must have been—waiting close to two hours, finally reaching the front of the queue, and then having the call drop is incredibly disappointing. Not being able to get connected after trying both self-service and calling in is not the experience we want for you.
We’ve arranged an onboarding tech support callback, and our team will review your account and call you to help set up your Metrofibre connection as soon as possible. They’ll work through the issue with you directly to make sure your service is up and running.
In the meantime, a quick check that may help:
• Restart your router and wait a few minutes for it to reconnect
• Confirm that all fibre cables are securely connected
• Check that the LOS light is off and the internet light is on
We’re keeping a close eye on this to ensure you receive the support you’ve been trying to access and that your connection is resolved without any further delays.
Kind regards,
The Mweb Team
Oh I so wish that zero stars was an…
Oh I so wish that zero stars was an option because MWeb does not deserve even half a star. Terrible service absolutely atrocious. Tomorrow I find a new service provider. One with proper support. I've never received such bad service.
9 juillet 2026
Avis spontané
Réponse de Mweb
Hello Trevor, we can hear how strongly you feel about this experience, and it’s clear that the level of support you’ve received has been deeply frustrating. That’s not the impression we want to leave, especially when it comes to something as essential as your connectivity.
We’d really value the opportunity to turn this around for you before you make a final decision. Please email customer-reviews@mweb.com with your account details and a brief summary of what’s gone wrong. Our team will take ownership of your case, investigate thoroughly, and work with you on a clear path to resolution.
Once we have your details, we’ll respond within 24 hours and ensure your concerns are handled with the attention and urgency they deserve.
Kind regards,
The Mweb Team
Terrible experience
Terrible experience, tried calling the technical landline however it just dies, tried using the app and the chat feature nothing happens. Tried calling BIlling to get to technical just rings. Fairly irritating as we just need to know why MWEB moved out emails from a Name@domain to 342434534@doamin its causing zero emails to be sent to my users email addresses.
9 juillet 2026
Avis spontané
Réponse de Mweb
Hello Byron, we can see how disruptive this has been, especially with your email addresses changing unexpectedly and affecting communication for your users. Not being able to reach support while your business email is impacted is understandably very frustrating.
From what you’ve described, this looks related to a mail platform or account configuration change, where email aliases or primary addresses may not be correctly mapped to your domain. This would explain why messages are not being sent or reaching the intended inboxes.
Here are a few immediate steps that can help restore functionality while we escalate this:
• Log into your Mweb email control panel and check that your domain email (Name@domain) is set as the primary address or correctly configured as an alias
• Confirm that your SMTP settings are correct (outgoing mail server, username, and password)
• If you’re using an email client like Outlook, remove and re-add the account using the correct domain email address
• Check if there are any forwarding rules or mailbox changes that may have reassigned the address
We’d value the opportunity to get this fully resolved for you. Please email customer-reviews@mweb.com with your domain details, affected email addresses, and a summary of the issue. Our team will securely verify your account and work with you to restore full email functionality as quickly as possible.
Kind regards,
The Mweb Team
They help has soon has they can.
They help has soon has they can.
No time was wasted
Very good service
9 juillet 2026
Avis spontané
Réponse de Mweb
Hello Tim
We truly appreciate you taking the time to leave this review. It’s rewarding to know that our team delivered the level of service and performance you expect. Thank you for choosing Mweb as your connectivity partner.
You can download the Mweb App by heading to your mobile app store and searching for “Mweb.”
Kind regards,
The Mweb Team
Terrible customer service
Extremely long waiting times when seeking assistance on the "live chat". Impossible to use Cell C to call through to the phone line either. No options for email. And to make this worse, I am querying a billing issue where I appear to have been billed over a number of years for services not rendered. Do better MWeb.
9 juillet 2026
Avis spontané
Réponse de Mweb
Hello Katherine, we can see how concerning this is, especially when it involves a billing query over an extended period and difficulty reaching support through multiple channels. That’s not something to take lightly, and we hear your concern.
We’d really value the opportunity to investigate this thoroughly and work toward a clear resolution for you. Please email customer-reviews@mweb.com with the following details so we can securely verify and assist:
• A link or screenshot of your review
• The email address linked to your Mweb account
• Any additional details around the billing concern
Once we’ve received this, our team will prioritise a full review of your account history and billing to provide clarity and next steps. Our general response time is within 24 hours after receiving the required information.
We’re committed to getting to the bottom of this and ensuring you receive all the support you need ASAP.
Kind regards,
The Mweb Team
DO NOT TOUCH MWEB
To apply for service - great - straight through to a helpful human. Once they have your bank details and they have extracted money from you, that is it! After that it is just artificicial idiots and nothing else,r specially service delivery. MWEB have NO walk in customer service offices. They cancelled my order without explanation, but delivered a router. Courier said he had to recover same the following week. Phoning. Whatsapping is hopeless. Once an 8 hour wait, next 5 hours nothing nothing nothing! DONT TOUCH MWEB
8 juillet 2026
Avis spontané
Réponse de Mweb
Morning Clive, we understand how frustrating and confusing this has been, especially with your order being cancelled without clear communication, the router delivery and collection, and the long wait times across support channels. That’s not the experience we aim to provide.
We’ve reached out directly to our Logistics team, who manage hardware deliveries with our courier partners. They are actively reviewing your account to understand what happened with the delivery and cancellation, and will advise on the next steps to get this properly resolved.
We also hear your concerns about the delays and difficulty reaching support. Your feedback has been shared with the relevant teams, as we are continuously working to improve both accessibility and response times.
Kind regards,
The Mweb Team
I am still waiting I opened an account…
I am still waiting I opened an account with Mweb fibre option 17th of June.
I received the fibre router, since then I have been online with various agents 6.07 for 4.5 hours. Not resolved yet.Today 8.07 waiting online 2 hours, no resolve.
All I need is the Provisional team to contact Vumatel to instal a box as I do not have one. NO ONE IS HELPING ME.
NEVER CHOOSE THIS COMPANY FOR YOUR INTERNET. IT IS NOW ALMOST A MONTH. I HAVE SPENT 500 ZAR if not more buying data.
The technician and..the agents put you through to the next department but no one ever picks up so you sit online for...5..6 hours. This is a minus minus -5 service. In the meantime I have lost income from online work.
Service is attrocious.
8 juillet 2026
Avis spontané
Réponse de Mweb
Hello Heike, we understand how frustrating and exhausting this has been, especially after nearly a month of waiting, multiple long chat sessions, and still not having your installation completed. We can also see the impact this has had on your work and the additional cost of mobile data, which is not the experience we want for you.
We have arranged for our Vumatel activations team to take a closer look at your installation, specifically the requirement for a fibre box at your premises. They will engage directly with Vumatel and get in touch with you to discuss the next steps and move this forward as a priority.
Your feedback around the delays, repeated transfers, and lack of resolution has been shared with the relevant teams for review. We are committed to improving this experience and getting you connected as soon as possible.
Kind regards,
The Mweb Team
Have tried to cancel VoIP for a year…
Have tried to cancel VoIP for a year now, so I am forced to pay for it. If I pay for internet but not VoIP, they disconnect internet. Never get a response from customer support.
8 juillet 2026
Avis spontané
Réponse de Mweb
Hello Dave, we can completely understand how frustrating this must be, especially after trying for so long to cancel a service and not getting the support or feedback you need. That’s not the experience we want for you.
We’ve arranged for our cancellations team to review your account and get in touch with you directly to assist with the VoIP cancellation and clarify the billing setup linked to your services. They’ll work with you on the correct way forward as soon as possible.
Kind regards,
The Mweb Team
Hello
Hello. Been having no Internet connectivity for the past three days. Went to their app followed all their online steps and which were not helpful. They always say they will refer an agent and then close the communication. I’ve calling and no agent picks up the call. You will hold the call for an hour without getting help. Service is very poor from the apps, the WhatsApp line and calls. Not helpful at all. I’m still not helped and it’s day 3 …
8 juillet 2026
Avis spontané
Réponse de Mweb
Hello Mogomotsi, we understand how frustrating this must be, especially being without a connection for three days and not getting the help you need across multiple channels. That’s not the level of service we aim to provide.
We’d value the opportunity to resolve this for you. Please email customer-reviews@mweb.com with the review information, a link or screenshot, and the registered email address on your Mweb account so we can verify your details securely. We do our best to respond promptly, with a general response time of up to 24 hours once the necessary information has been received.
Your experience with the app, WhatsApp, and call delays has been shared with our teams, as we’re continuously working to improve response times and ensure you’re supported when it matters most.
We’re here to help get you back online.
Kind regards,
The Mweb Team
I am moving to Afrihost
I am moving to Afrihost. Named the best ISP in SA by my broadband. I used to be with them. I never waited in chat queue for hours there. Instead of replacing people with AI tell your management to think a little about the customer. R700 plus lost per month from this month. You guys are useless. Don’t reply and tell me you sorry cause you not with your crocodile tears. My internet is off and I cannot get through to anyone. Looks like it isn’t just me cause you have lots of angry customers and nothing being done.
7 juillet 2026
Avis spontané
Réponse de Mweb
Hi Danny,
We understand how disappointed you are. Being unable to get assistance while your internet is offline, spending hours trying to reach support, and feeling that your concerns haven't been addressed would leave anyone frustrated.
We'd value the opportunity to review your experience. Please email customer-reviews@mweb.com with the review details, a link or screenshot of your review, and the registered email address linked to your Mweb account so we can securely verify your information. We do our best to respond promptly, with a general response time of up to 24 hours after receiving all the required details.
Kind regards,
The Mweb Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.