if you are considering using MWEB, do yourself a favour and think again.. its worse than trying to get through to the post office in the new south Africa on black Friday afternoon, nice in theor... Voir plus
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Lisez les avis des autres
Logged a call for Advanced Support last Friday morning. We're promised we would be contacted within 3 days... 5 days later there has been no attempt to contact us. I even followed up on the 3rd day,... Voir plus
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My router has stoped working a week ago and have phoned, live support etc and no feedback this is the worst experience regarding support and will not from a IT Company perspective recomend Mweb at al... Voir plus
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I would give Mweb -0 stars if I could. The worst service provider I have come across. The only thing their consultants know is saying sorry for nothing. If you looking for a service provider that will... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
With almost three decades of experience, Mweb aims to bring you better internet in pursuit of a better you. Alongside Fibre and Fixed Wireless connectivity, Mweb also offers web hosting, domain registration, internet security, VoIP, and premium mailboxes. Have questions? Visit https://help.mweb.co.za/ for easy-to-follow support articles. To chat to an agent, download our app or visit our website www.mweb.co.za for Live Chat. Prefer to talk to us over a call? Sales: 087 700 5000; Support: 087 700 0777 and Billing: 087 700 2121 Technical Support Hours: Mon-Fri: 07:30-20:00 Weekends and Public Holidays: 08:00-18:00
Coordonnées de contact
Afrique du Sud
- 087 700 0777
- mweb.co.za
1,6
Mauvais
858 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 76 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Turnaround time was very impressive and…
Turnaround time was very impressive and the overall commitment is sorting out my query.
2 juillet 2026
Avis spontané
Réponse de Mweb
Hello Guerra
Thank you for the excellent review. We aim to remove complexity from connecting to the internet, and it’s rewarding to see that reflected in your experience.
Kind regards,
The Mweb Team
Agents hang up calls you don’t get the…
Agents hang up calls you don’t get the help you need at all endless waiting and buying airtime none stop it’s annoying and frustrating,bill increases all the time you don’t know where the other amount comes from.👎🏽
7 juillet 2026
Avis spontané
Réponse de Mweb
Hello Palesa
Thank you for sharing your experience with us. We understand how frustrating it is to deal with long wait times, unexpected call interruptions, and uncertainty around billing. That’s not the experience we want for you.
We never want our customers to feel unheard or frustrated. Your review feedback has been shared with the relevant customer journey teams to review your experience and make improvements where needed. We are dedicated to making things better for you and all our clients.
We also understand the importance of clear and transparent pricing. The recent increase was implemented by your Fibre Network Operator due to broader economic and operational factors. We remain focused on delivering a seamless, high-quality connectivity experience.
If you would like us to take a closer look at your billing and account specifically, please feel free to reach out via our Live Chat support channel for direct support.
Kind regards,
The Mweb Team
Quicker than expected (installation)…
Quicker than expected (installation) after making an order
6 juillet 2026
Avis spontané
Réponse de Mweb
Morning Mokete
We’re pleased to know your installation and setup process went smoothly. Making connectivity simple and stress-free is important to us, and your feedback confirms we’re on the right track.
Simple, fast access to your Mweb service and support in one app. Getting Started with the Mweb App (Latest App version: 2.1.2) - https://bit.ly/3S2Owzk
Kind regards,
The Mweb Team
Mweb support
Trying to talk to a support agent is an endless wait and frustration. 1st in line on the support and then you hold on for more than 30 min and the call gets dropped. Previous support calls took more than 3 hours to be answered.
6 juillet 2026
Avis spontané
Réponse de Mweb
Hello Johan. We never want our customers to feel unheard or frustrated. Your review feedback has been shared with the relevant customer journey teams to review your experience and make improvements where needed. We are dedicated to making things better for you and all our clients.
Kind regards,
The Mweb Team
multiple hours and days with no emails…
multiple hours and days with no emails working, support never got back to me, and i am still waiting for a resolution. now in the process of moving our services and their domain transfer page is 404, so it is impossible for me to move my domain
6 juillet 2026
Avis spontané
Réponse de Mweb
Good day, Node-s,
Thank you for reaching out. Having your emails down for several days, especially when it affects your business operations and then running into further issues when trying to transfer your domain, can be incredibly stressful. That kind of disruption should be addressed quickly and with clear support.
To ensure your query is handled securely and without further delay, please email customer-reviews@mweb.com with the full details of your issue, including what you’re experiencing with your email and the domain transfer page, along with a link or screenshot and your registered Mweb email address.
Please note that we are only able to proceed once all the required details have been received. The team will then review your query and respond as soon as possible, with a general turnaround time of up to 24 hours.
Kind regards,
Mweb Team
I've been trying to reach out to Mweb…
I've been trying to reach out to Mweb to find out about my order for 4 days. They don't work on the weekends, even though their website says they're available on Saturdays. They don't respond on the whatsapp group, they don't answer their phones, don't respond on the chatbot on their website. Pathetic service.
if this is the quality of their service in the beginning, it can only get worse.
Even now, I'm trying to cancel, but no response....
6 juillet 2026
Avis spontané
Réponse de Mweb
Hello Merick
We understand how concerning this experience has been, especially when you have been trying to get clarity on your order and have not received the level of responsiveness you expected. Clear, reliable communication from the start is essential.
We have already reached out directly to the team managing Octotel activations to prioritise your installation and activation. They are actively working on your order and will provide a detailed update on the next steps via email as soon as possible.
Your feedback regarding weekend availability and response times has been noted and shared with the relevant teams, as this is not the standard we aim to deliver. We also want to ensure you are fully supported with the next steps as soon as possible.
Kind regards,
The Mweb Team
Mweb are incompetent I bought over R…
Mweb are incompetent I bought over R 200 of airtime I couldn't even get through my fiber internet 🛜 is paid yet it keeps on telling me I couldn't login bcos I need to pay, on top their online chat it's useless 😔 no response,no Agent to chat
I'm definitely cancelling their subscription.. right now I'm stuck with fibre that is paid yet I can't log it it's day 3 🤦
3 juillet 2026
Avis spontané
Réponse de Mweb
Good morning.
We recognise how frustrating this has been, especially with a paid service not allowing login and the time spent trying to get assistance. This is not the experience we aim to deliver.
We’d value the opportunity to resolve this for you. Please email customer-reviews@mweb.com with the review details, a link or screenshot, and your registered Mweb email address so we can verify your account securely. Our team will investigate and respond within 24 hours once received.
Kind regards,
The Mweb Team
They were fast in doing the…
They were fast in doing the installation. Excellent service
4 juillet 2026
Avis spontané
Réponse de Mweb
Hello Melanie
Thank you for choosing Mweb. We’re proud to provide connectivity that simply works, backed by a team committed to excellence.
Handle your fibre account quickly and easily wherever you are with the Mweb app. Getting Started with the Mweb App (Latest App version: 2.1.2) - https://bit.ly/3S2Owzk
Kind regards,
The Mweb Team
Réponse de Mweb
Hello Johny. We never want our customers to feel unheard or frustrated. Your review feedback has been shared with the relevant customer journey teams to review your experience and make improvements where needed. We are dedicated to making things better for you and all our clients.
Kind regards,
The Mweb Team
Absolutely rubbish service provider…
Absolutely rubbish service provider with zero customer service
4 juillet 2026
Avis spontané
Réponse de Mweb
Morning Ronnie
Thank you for sharing your rating. We note that your experience did not meet expectations, and that is important to us.
We remain committed to delivering seamless, high-quality connectivity and would value the opportunity to improve your experience.
Kind regards,
The Mweb Team
Waiting 1st in line for 30 min on my…
Waiting 1st in line for 30 min on my airtime. Pity this app does not take screen shots as proof of how the minutes are just continuing. Still no connection to the consultant on the end. Still waiting…. Was to upgrade my fibre line…. Not payment related.
3 juillet 2026
Avis spontané
Réponse de Mweb
Hi there,
Thank you for sharing this. We understand how frustrating it is to spend time and airtime waiting without getting through, especially when you’re trying to get reconnected.
Hello NURAAN
For the quickest and most seamless reconnection, you can complete your payment securely at pay.mweb.co.za. Once processed, your service should be restored shortly without needing to wait in a queue.
Your feedback on the waiting time is important and has been noted as we continue working to improve accessibility across our support channels.
We’re here to ensure you’re back online as smoothly as possible.
Kind regards,
The Mweb Team
I regret joining,the experience is bad…
I regret joining,the experience is bad I’ve been trying to get hold of them for more than 3 hours.Im definitely cancelling
3 juillet 2026
Avis spontané
Réponse de Mweb
Hi Mondekazi,
We understand why you're feeling disappointed. Spending more than three hours trying to get hold of support, especially as a new customer, is understandably frustrating and not the first impression you should have had of Mweb.
We'd like the opportunity to look into this and better understand what happened. Please email customer-reviews@mweb.com with the review details, a link or screenshot of your review, and the email address registered on your Mweb account so we can securely verify your information and investigate your experience.
We do our best to respond as quickly as possible, with a general response time of up to 24 hours once we've received all the required details.
Kind regards,
The Mweb Team
I was in the call line for 3 hours
I was in the call line for 3 hours. I had to buy multiple airtime and minutes. I was in the chat online and on the mweb app and got no response for the whole day. I started calling around 09:00 and only got helped at 17:00 after calling several and waiting in a cue for 3 hours. When I eventually was helped, the representatives were helpful and my fibre was active around 08:40 the next day which is great, but service delivery is terrible!!!! I should not have to wait from 09:00 to 17:00 just to be assisted.
2 juillet 2026
Avis spontané
Réponse de Mweb
Hello Corinne
Thank you for taking the time to share this detailed feedback. Spending hours trying to get through, including the added cost of airtime, is far from the experience we aim to deliver, and we understand how demanding that wait must have been.
It’s encouraging to hear that once you were assisted, the team provided helpful support, and your fibre was activated promptly the next morning. That level of resolution is what we strive for, and the same standard must apply to accessibility and response times as well.
Your feedback on the delays across both calls and digital channels has been noted, and it plays a key role in helping us improve our service delivery and reduce waiting times.
We appreciate you sharing this and remain committed to delivering a more seamless and responsive experience going forward.
Kind regards,
The Mweb Team
Being kept hostage
My fiber service was finally disconnected yesterday after a two-month wait. However, my line has still not been released.
As a result, we are unable to migrate to another service provider and sitting without an internet connection.
Please release my line immediately so that we can proceed with the migration.
2 juillet 2026
Avis spontané
Réponse de Mweb
Good day, George.
Thank you for your patience while working through the disconnection process. We understand how disruptive it is to be without a connection, especially when you’re ready to move to a new provider.
We have reached out directly to the team that manages line release queries, and your request has been prioritised for urgent confirmation of the line release status. The team is actively working on getting the line available ASAP.
We remain fully committed to getting this resolved for you promptly and will continue to monitor progress closely.
Kind regards,
The Mweb Team
Starting a chat with Nuraan
Starting a chat with Nuraan, she was very helping in getting the right department to get my a/c cancelled at the back end, and resubmitting the order. She is agreat asset for your organization. Then there was another lady who phoned me, she explained everything clearly, she was very impressive and knowledgable, she too deserve an Oscar, I just forgot her name. The only thing I would suggest Mweb to improve on, is the waiting period while one waiting to chat with an agent, I felt that was a bit long, but my overall expirience was great. I think the lady who called was Chaner or Chanu I apologize for butchering her name lol but she was amazing.
2 juillet 2026
Avis spontané
Réponse de Mweb
Morning Bonga
Thank you for taking the time to share this. It’s fantastic to hear about your positive experience.
We’re really pleased that Nuraan was able to guide you to the right team and support you with your cancellation and order resubmission. It’s also great to hear that the consultant who called you made such a strong impression with clear and knowledgeable assistance. We’ll be sure to pass this feedback on to both of them. Recognition like this truly means a lot.
We appreciate your honest note on the chat waiting time as well. That’s an important area for us to improve, and your feedback helps us focus on making that experience faster and more seamless.
It’s great to know that, overall, your experience was a positive one. We’re here to keep that standard going for you.
Kind regards,
The Mweb Team
The turn-around time was so fast and…Less talk more delivery
The turn-around time was so fast and efficient, I didn't expect to be connected so quick. They promised less and delivered more. Thumbs up to Mweb
2 juillet 2026
Avis spontané
Réponse de Mweb
Morning Crosby
We truly value this feedback. Seeing that your experience has been efficient and hassle-free reinforces the standard we hold ourselves to.
Kind regards,
The Mweb Team
I have been a customer with MWEB for 30…
I have been a customer with MWEB for 30 years (through acquisitions and change of ownership). The service level have been through ups and downs but recent the service levels have fallen to new lows.
This has become a company quick to take you money but almost impossible to get any service from. I have a technical problem and I am left waiting for hours before they respond.
They've also increase my bill with giving me an option to change service options. Just bill and then threaten to suspend services.
Do not do business with MWEB. Ever since Webafrica took it over the service levels just get worse and worse.
UPDATE: The poor service continues. I responded on the email address provided below on Friday (which was wrong should be .co.za not .com) and still haven't had a response - not event an acknowledgment of my email
2 juillet 2026
Avis spontané
Réponse de Mweb
Hi Bruce,
We understand why you're so disappointed. After being a loyal Mweb customer for many years, experiencing long delays when trying to get technical assistance, concerns about your billing, and feeling that your service has declined would understandably leave you questioning your decision to remain with us.
We'd value the opportunity to investigate both your technical support experience and your billing concerns. Please email customer-reviews@mweb.com with the review details, a link or screenshot of your review, and the registered email address linked to your Mweb account so we can verify your details securely.
We do our best to respond promptly, with a general response time of up to 24 hours once the necessary information has been received.
Kind regards,
The Mweb Team
Mweb and Evotel modems are useless and…
Mweb and Evotel modems are useless and the company itself is unreliable.
Bad service.
Hi premiums
Unsupportive chatting portal
Inconsistent network problem
Very very low rating
2 juillet 2026
Avis spontané
Réponse de Mweb
Hello Xola
Thank you for sharing your experience so openly. We understand how frustrating it is to deal with inconsistent connectivity alongside support channels that haven’t met your expectations. That combination can make the entire experience feel unreliable, and it’s not the standard we aim to deliver.
To help stabilise your connection, here are a few focused checks and insights that can make a real difference:
1. Check the ONT and router status
Ensure the fibre ONT lights are stable, especially the PON light. If that remains solid and only the router is dropping, the issue is likely isolated to the router or the WiFi environment rather than the fibre line itself.
2. Test with a wired connection
Connect a device directly to the router via Ethernet and run a speed and stability test. If the wired connection is stable, the issue is most likely WiFi-related. If it also drops, we can escalate this to the network provider (Evotel) for line investigation.
3. Restart both the ONT and router
Power off both devices, wait 2 to 3 minutes, then power them back on, starting with the ONT and then the router. This re-establishes a clean session with the network.
4. Optimise WiFi signal
Place your router in an open, central location, away from walls and interference. If you’re using both 2.4GHz and 5GHz bands, try switching between them. 2.4GHz offers better range, while 5GHz offers higher speeds over shorter distances.
5. Check for congestion or peak-time slowdowns
If performance drops at certain times of day, this may point to network congestion. This is something we can escalate directly to Evotel for capacity checks and optimisation.
6. Limit background usage
Streaming, downloads, or multiple connected devices can impact performance. Testing with minimal devices connected can help isolate the issue.
7. Router health and firmware
Older or faulty routers can cause instability. We can check if your router firmware is up to date or if a replacement is required based on diagnostics.
We also acknowledge your feedback on the support experience. Waiting on chat and not receiving consistent assistance adds to the frustration, and it’s something we are actively working to improve so that you receive quicker, more reliable help when you need it.
We’re committed to turning this experience around for you.
Kind regards,
The Mweb Team
Waiting very long on they page for help…
Waiting very long on they page for help and no feed back from them poor service. No help from their customer support ive waited over 45 minutes on they call i got answered by and agent i discussed my issue then i got put back on hold for another 30 mins and then my call ended no airtime left . Ive waited for a call back however no one contacted me back this is very poor service and it needs to be sorted out. Very unhappy and im going to cancel my service with you'll ive got no network from two weeks now and there's still no reply from you'll very disappointing service!
25 juin 2026
Avis spontané
Réponse de Mweb
Good day , Dhevan,
Spending that amount of time trying to get assistance and still not receiving feedback can be incredibly frustrating, especially when you’re already dealing with a service issue. That’s not the experience we want for our customers when they’re trying to get support.
We’d really like the opportunity to step in and assist you directly. To ensure this is handled securely and without further delays, please email customer-reviews@mweb.com with the full details of your query, including a screenshot or link to your review, along with your registered Mweb email address.
Please note that we’re able to proceed once all the required information has been received, and the team aims to respond as quickly as possible, with a general turnaround time of up to 24 hours.
Your feedback has also been shared with our Service Quality Team, particularly around the delays in getting assistance, so this can be reviewed and improved.
Kind regards,
Mweb Team
Update on Unresolved reconnection
Mweb has failed to communicate with me regarding my reconnection. I have been trying endlessly calling and been put on hold, wasted R200 in airtime. Tried watsapp put on hold again. Tried website live chat and again put on hold with no answers. My hubby paid R1500 in excess of the normal fee which is R385.Today is the 2nd July.Very poor service.l would not advise anyone to use their services.
Update on this review.
As advised by MWEB consultant here in trust pilot l had
Forwarded an email to MWEB
Requesting reconnection and explaining everything once again to which l also demanded a full refund of the R1500 by the end of business on the 3rd of June if We are not reconnected by the "so called 24 hour" promise of being resolved. Still no results. I even called through again and was advised once again by the consultant that they needed yet another 24 hours to check why we are not connected. To which we asked for a full refund. Hopefully that doesn't take a further 2weeks+.
25 juin 2026
Avis spontané
Réponse de Mweb
Hello Vaneshree
Thank you for sharing this. We understand how frustrating and costly this has been, especially after multiple attempts to reach us and the additional airtime spent without getting the help you needed. Seeing a payment made and still not having your service reconnected is not the experience we want for you.
To help you reconnect to your service as quickly as possible, here are the steps:
How to reconnect your Mweb service:
Log in to your Mweb Customer Zone.
Go to Account and Billing.
Select Reconnect Service.
Review any outstanding balance and proceed with payment if required.
Once payment is successful, your service will be reactivated automatically.
Given that your husband has already made a payment, and even in excess of the usual amount, this should have triggered reconnection. The delay you’re experiencing needs immediate attention.
For secure and efficient assistance, kindly send an email to customer-reviews@mweb.com including the full review details, the link or image, and your registered Mweb email address. Please note that we can only respond once all required information is included. Our team aims to respond as quickly as possible, with a general turnaround time of up to 24 hours.
We’re committed to getting you back online quickly and restoring a smoother experience from here.
Kind regards,
The Mweb Team
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