if you are considering using MWEB, do yourself a favour and think again.. its worse than trying to get through to the post office in the new south Africa on black Friday afternoon, nice in theor... Voir plus
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Lisez les avis des autres
Logged a call for Advanced Support last Friday morning. We're promised we would be contacted within 3 days... 5 days later there has been no attempt to contact us. I even followed up on the 3rd day,... Voir plus
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My router has stoped working a week ago and have phoned, live support etc and no feedback this is the worst experience regarding support and will not from a IT Company perspective recomend Mweb at al... Voir plus
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I would give Mweb -0 stars if I could. The worst service provider I have come across. The only thing their consultants know is saying sorry for nothing. If you looking for a service provider that will... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
With almost three decades of experience, Mweb aims to bring you better internet in pursuit of a better you. Alongside Fibre and Fixed Wireless connectivity, Mweb also offers web hosting, domain registration, internet security, VoIP, and premium mailboxes. Have questions? Visit https://help.mweb.co.za/ for easy-to-follow support articles. To chat to an agent, download our app or visit our website www.mweb.co.za for Live Chat. Prefer to talk to us over a call? Sales: 087 700 5000; Support: 087 700 0777 and Billing: 087 700 2121 Technical Support Hours: Mon-Fri: 07:30-20:00 Weekends and Public Holidays: 08:00-18:00
Coordonnées de contact
Afrique du Sud
- 087 700 0777
- mweb.co.za
1,6
Mauvais
858 avis
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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 76 % de ses avis négatifs
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It’s difficult to reach you for an…
It’s difficult to reach you for an agent to respond on WhatsApp you wait for a long time, tried calling yesterday and line was hang up, I’m trying to make payment and it’s giving me an error, not sure why debit was not successful as I have money on the account
2 juillet 2026
Avis spontané
Réponse de Mweb
Hello there,
Thank you for reaching out and sharing what you’ve been experiencing. We understand how frustrating it can be when you’re trying to make a payment and reach support at the same time. Let’s get you back up and running as smoothly as possible.
Here’s how you can reconnect your Mweb service:
Reconnect your service in a few simple steps:
Log in to your Mweb account: https://my.mweb.co.za/
Navigate to Account and Billing.
Select the option to Reconnect Service.
Review any outstanding balance and proceed to make a payment.
Once payment is successful, your service will be reactivated automatically.
Reconnect guide Link: https://bit.ly/3I5I8md
Kind regards,
The Mweb Team
Poor service affecting livelihood
Ticket ref from last week MWB34911315
I logged a complaint on Friday already about a payment that was made to the installation company but wasn't recognised by Mweb, I was promised that within 72 work hours it would be resolved. On Monday our service was disconnected. Yesterday, my monthly subscription fee was deducted from my account but still no service or communication from MWeb.
I have sent the proof of the payment 3 times already and still no one has helped me.
The company who did the installation refused to leave my property until they were paid so we paid them but now Mweb expects me to pay that amount AGAIN.
Someone in my household works online and hasn't been able to work for what is today the fourth day already.
Why is our service not reconnected yet and why can't Mweb investigate my complaint.
26 juin 2026
Avis spontané
Réponse de Mweb
Good day, Stacey,
Thank you for reaching out and for sharing your experience. Being without service after making payment, sending proof multiple times, and still waiting for updates would understandably feel incredibly frustrating. When someone in your household depends on the connection to work, the impact becomes even more significant, and this situation should not feel prolonged or uncertain.
Your case under ticket reference MWB34911315 has been escalated, and the team handling your query is actively staying involved to ensure the payment is correctly verified and your service is restored. There is a continued push to resolve this as quickly as possible and to provide you with updates as soon as further feedback is received.
Your experience has also been shared with the Service Quality Team, particularly around the delay, communication gaps, and the need for faster resolution when proof of payment has already been submitted.
The team will ensure it is followed through until your service is restored and everything is fully resolved.
Kind regards,
Mweb Team
I signed up for installation.
I signed up for installation.. all went smooth. They arrived and installed the router and cables. The installer advised that he set us up and when the light on the router goes green we all good to go... The light still red. We have been trying to call mweb for hours.. you end up being number 1 in the queue.. but you remain being number 1 for hours . This is a real joke.. because what is going to happen when there's an issue.. who the heck do I call to help when already no one is available at 8 am n the morning .. thinking of rather cancelling this or I'm going to have a nightmare experience
1 juillet 2026
Avis spontané
Réponse de Mweb
Good day Faadiel,
Going through the installation process smoothly and then getting stuck at the final step, without being able to reach anyone for help, can feel incredibly frustrating especially when you were expecting to be up and running right away. That’s not the kind of start we want you to have with your service.
We’d really like the opportunity to step in and help get this resolved for you as quickly as possible. Please email customer-reviews@mweb.com with your query, including a screenshot or link to your review, along with your registered Mweb email address so your account can be verified securely and investigated further.
Once all the required details are received, the team will aim to respond within 24 hours and assist you with getting your connection working.
Your experience has also been shared with our Service Quality Team to review how onboarding support is handled, ensuring customers receive the assistance they need without delays.
Please send through your details so this can be taken forward and properly resolved for you.
Kind regards,
Mweb Team
SCAMMERS
You signing up and them taking your banking details has been the easiest part of this absolute nightmare. I am currently on the second month of them debiting my account but the WiFi has not been setup correctly nor is it working.
Absolutely disappointing - GIVE ME BACK MY MONEY!!!!!
1 juillet 2026
Avis spontané
Réponse de Mweb
Hello Lindubuhle
We can understand how upsetting and frustrating this has been, especially being billed while your service is not working as expected.
We can see that a fault has been logged for your line with our Clear Access fibre partners. They’ve responded to our follow-up and requested additional information to proceed. Our internal team has been flagged to provide these details so the issue can move forward without further delay.
We will continue to keep you updated via SMS on the fault progress.
Kind regards,
The Mweb Team
Worst ISP in the world
Worst ISP in the world. Do not waste your hard earned money. They will scam you. It's a scam.
1 juillet 2026
Avis spontané
Réponse de Mweb
Morning Khai
We can see how strongly you feel about this, and that kind of experience is never what we want for our customers.
We can confirm that our teams were able to assist you earlier this morning with your cancellation query. If there’s anything that still feels unresolved or unclear, we’d really like the opportunity to address it properly.
Please feel free to reach out to us with a message via Live Chat, so we can make sure everything has been fully handled for you.
Kind regards,
The Mweb Team
Poor service delivery from MWEB
Poor service delivery from MWEB, how do you keep someone on hold for more than 1h23 and still not get assisted. You then go to chatlive and you'll be on hold forever. So pissed and I'm thinking of migrating to another service provider
1 juillet 2026
Avis spontané
Réponse de Mweb
Hello Muhle. We never want our customers to feel unheard or frustrated. Your review feedback has been shared with the relevant customer journey teams to review your experience and make improvements where needed. We are dedicated to making things better for you and all our clients.
Kind regards,
The Mweb Team
Having to wait for 3 hours for a first…
Having to wait for 3 hours for a first response after reactivation of my service... I regret reactivating. But I guess this was only for this month, will change this ISP next month
1 juillet 2026
Avis spontané
Réponse de Mweb
Morning Phindile
We understand how frustrating that wait must have been, especially after reactivating your service.
We can see our Support Team assisted you about an hour ago under ref MWB34956008 with your Vuma Reach fibre reconnection. While we’re glad the service has been restored, the delay in response is not the experience we aim to provide.
If there’s anything further we can assist with or improve on, please feel free to send us a message on Live Chat —we’d really value the chance to turn your experience around.
Kind regards,
The Mweb Team
Six weeks of hell with MWEB
Six weeks. That's how long I've been waiting for MWeb to install a simple ONT box, since May 20th, and here we are on July 1st with nothing to show for it but wasted leave days and a growing list of excuses.
The one technician who did bother to show up went to the wrong address entirely, because apparently basic data entry is beyond MWeb's capabilities. I have now taken leave from work twice, twice, to sit and wait for a service that never arrived. That's not an inconvenience, that's MWeb treating my time as worthless.
Their call centre hold music is now permanently lodged in my brain. I have run out of airtime numerous times just sitting on hold with them. And in the meantime, with no WiFi to fall back on, my mobile data bill has become a small monthly disaster on its own. The amount I've had to spend just to stay connected while MWeb sits on its hands is genuinely astounding.
All MWeb seems to know how to do is log a ticket and "escalate" it. Escalate to who, exactly? Because whoever it's supposedly going to clearly isn't doing anything with it.
I am not a person who swears. I don't think I have ever sworn out loud in my life. But somewhere around the technician visit to the wrong address, week five of this saga, I found myself cursing at my phone. That should tell you everything about how thoroughly MWeb has managed to break someone who genuinely doesn't lose their temper.
At some point you have to ask: is anyone actually managing this process, or am I doing MWeb's job for them by chasing, following up, and re-explaining the same issue over and over?
If you're considering MWeb, save yourself the leave days, the hold music, and the slow erosion of your patience. Go elsewhere. A company that can't manage a single installation in six weeks has no business calling this a "service."
1 juillet 2026
Avis spontané
Réponse de Mweb
Morning Ismail
We can fully appreciate how frustrating and disruptive this has been, especially with missed appointments, incorrect details, and the impact on your time and connectivity. This is not the experience we aim to deliver.
We have arranged for the team that manages all WebConnect installations to urgently review your order and action the latest instructions under ticket refs MWB34945359 and MWB34943587. Your case is being prioritised, and the team will provide confirmation of the order status via email as soon as possible.
We appreciate you bringing this to our attention and are committed to ensuring this is properly resolved.
Kind regards,
The Mweb Team
After more than 10 years they debit my account for a cancelled service
After cancelling an email mailbox more than 10 years ago these crooks debit my account and reactivate the service. They are almost impossible to get a hold of and I've sent them screenshots of the portal where it's not allowing me to cancel the product they've reactivated, but all goes unanswered. The biggest joke here is Mweb thinking a 2Gb email mailbox is something anyone would actually pay for in 2026.
30 juin 2026
Avis spontané
Réponse de Mweb
Hello Renier
We can understand how concerning this must be, especially with unexpected billing and difficulty getting assistance.
We’d value the opportunity to resolve this for you. Please email customer-reviews@mweb.com with your review details, a link or screenshot, and the registered email address on your Mweb account so we can securely verify your information.
Once we receive it, our team will investigate the reactivation, billing, and cancellation issues and provide clear feedback. We aim to respond within 24 hours after receiving all the necessary details.
Kind regards,
The Mweb Team
You charged me R59.05 for what because…
You charged me R59.05 for what because I don't understand
1 juillet 2026
Avis spontané
Réponse de Mweb
Good day, Sukoluhle,
Thank you for reaching out. It’s completely understandable how confusing and concerning it must be to see a charge like this on your account without a clear explanation. Not knowing what you’re being billed for can leave you feeling uncertain, especially when you expect transparency around your account.
For us to give you a clear and accurate explanation, your account needs to be reviewed securely with the full billing details. Kindly email customer-reviews@mweb.com with your query, including any screenshots or details of the charge, along with your registered Mweb email address so the team can investigate this properly.
Once all the required information is received, the team aims to respond within 24 hours with clarity on what the charge relates to and the appropriate next steps.
Kind regards,
Mweb Team
The service was extremely fast and…
The service was extremely fast and there was no confusion with regards to communication. I was connected very quickly without any issues. 10/10. Will definitely be recommending this to my friends and family
1 juillet 2026
Avis spontané
Réponse de Mweb
Thank you for taking the time to share such fantastic feedback! We're delighted to hear that your connection was completed so quickly and that the communication throughout the process was clear and seamless. Knowing everything went smoothly from start to finish is exactly the experience we strive to deliver.
Your recommendation to your friends and family means a great deal to us. Thank you for your trust and support!
Everything about your fibre, simplified. The Mweb App makes managing your service seamless.
iOS: Mweb App - App Store | Android: Mweb - Apps on Google Play | Huawei: Download on AppGallery
Explore features: https://help.mweb.co.za/
Kind regards,
The Mweb Team
Worst customer service experience ever
Worst customer service experience ever. I spent 3 hours being transferred back and forth between departments just to find out why my Wi-Fi isn’t working. One department claims my account is closed, while the other says it is active. No one takes accountability, and they just keep looping you through different agents. Avoid this company if you value your time and sanity.
1 juillet 2026
Avis spontané
Réponse de Mweb
Good day, Phil.
We can understand how frustrating and time-consuming this has been, especially being passed between departments without clear answers.
We’d value the opportunity to resolve this for you. Please email customer-reviews@mweb.com with your review details, a link or screenshot, and the registered email address on your Mweb account so we can securely verify your information.
Once we have this, our team will investigate the account status and connection issue thoroughly and provide clear feedback. We aim to respond within 24 hours after receiving all the necessary details.
Kind regards,
The Mweb Team
Cannot speak to anyone by phone or on…
Cannot speak to anyone by phone or on the "live chat", holding on for up to 54 minutes numerous times with no contact. Dissapointing.
1 juillet 2026
Avis spontané
Réponse de Mweb
Hello Claudia. We never want our customers to feel unheard or frustrated. Your review feedback has been shared with the relevant customer journey teams to review your experience and make improvements where needed. We are dedicated to making things better for you and all our clients.
Kind regards,
The Mweb Team
Waiting over 20 minutes to be…
Waiting over 20 minutes to be connected. Automated messages say to use live chat function on App… yeah, right. 3 different agents in a minute, then radio silence. Unresponsive, unprofessional, issue remain unresolved after three days of trying .. and bags of patience.
28 juin 2026
Avis spontané
Réponse de Mweb
Hello there. We never want our customers to feel unheard or frustrated. Your review feedback has been shared with the relevant customer journey teams to review your experience and make improvements where needed. We are dedicated to making things better for you and all our clients.
Kind regards,
The Mweb Team
Service and respone was quick
29 juin 2026
Avis spontané
Réponse de Mweb
Hello Ncumisa
We’re grateful for your feedback. Seamless performance and dependable service are what we stand for, and it’s great to know we’ve delivered that for you.
Kind regards,
The Mweb Team
Wasted R150 and an hour and 30 minutes…
Wasted R150 and an hour and 30 minutes on hold to try get a hold of customer service after our wifi has not been set up. The fibre company answered us immediately and sorted their side but now we must wait for days without wifi to try get a hold of mweb. The client portal is just as slow and we wait with no answer. Absolutely disgusting service when it takes 5 minutes to sign up and for them to get your money. No care in the world for existing customers. I want a refund for my airtime, wish we could have used our old internet provider!
29 juin 2026
Avis spontané
Réponse de Mweb
Hello Sebastian, we understand how frustrating this experience has been, especially when you have already spent time and money trying to get assistance while your service remains inactive.
To assist you securely and without delay, please email [customer-reviews@mweb.com] with the review details, the link or a screenshot, and your registered email address linked to your Mweb account. We will only be able to respond once these details are provided.
Our team will then be able to investigate the activation status, review your support experience, and address your concerns around airtime and delays. We always do our best to reply as soon as possible, with a general response timeframe of up to 24 hours.
We are committed to getting this resolved and your connection up and running as quickly as possible.
Kind regards,
The Mweb Team
I had a very disappointing experience…
I had a very disappointing experience with this company. They debited my account twice. After completing my 12-month Fibre contract, I switched to LTE. When I later cancelled the LTE service, I was unexpectedly charged R1,100 for the alleged early termination of the Fibre service, even though I had already stopped using it. Please read the terms carefully and be cautious before signing up.
29 juin 2026
Avis spontané
Réponse de Mweb
Morning Kopano, thank you for sharing your experience.
We understand how concerning unexpected charges can be, especially after making changes to your services. Our team takes matters like this seriously, and we have arranged for our Retentions team to contact you directly to review the LTE service, billing history, and clarify the charges, along with the next steps.
For context, when a service change is processed, such as moving from Fibre to LTE, it can impact the original contract terms depending on how the change was structured. That said, your account will be carefully reviewed to ensure everything has been applied correctly.
If you have any supporting documents or timelines, having those on hand during the call will help us resolve this more efficiently.
We remain committed to working through this with you and bringing clarity as quickly as possible.
Kind regards,
The Mweb Team
Horrible
Horrible
Horrible
All I want to so is upgrade and change my cell number
I've been on the line being transferred to 6 different agents
Why is there a chat option they just don't reply HORRIBLE!!!!
HORRIBLE!!!HORRIBLE
WHAT KIND OF CUSTOMER SERVICE IS THIS !!!IM PAYING FOR A SERVICE THAT DOESNT BENEFIT ME
29 juin 2026
Avis spontané
Réponse de Mweb
Hi Rushaana, we hear how frustrating this experience has been, especially when something as simple as updating your mobile number and upgrading your service turns into multiple transfers and long wait times. That is not the experience we aim to deliver.
We can see you are trying to update your OTP number and manage your account details, so here are the correct steps to help you do this directly:
To update your OTP (cell phone) number:
• Visit your account profile settings
• Navigate to “Security” or “User Details”
• Update your mobile number under One Time Pin settings
• Confirm the change via the verification process sent to your current contact details
You can also follow this guide for step-by-step help:
https://bit.ly/3Zk1iLN
To manage your profile more easily going forward, including upgrades and account updates, you can also use the Mweb App:
https://bit.ly/3S2Owzk
We also hear your frustration around chat delays and being transferred multiple times. This feedback is being taken seriously and shared with the relevant teams so we can improve response times and reduce unnecessary handovers.
Kind regards,
The Mweb Team
How reliable they are customer services…
How reliable they are customer services are gentle and trustworthy
25 juin 2026
Avis spontané
Réponse de Mweb
Hello Josephine
We’re grateful for your feedback. Seamless performance and dependable service are what we stand for, and it’s great to know we’ve delivered that for you.
Manage your fibre account quickly and easily, wherever you are, with the Mweb app. Getting Started with the Mweb App - https://bit.ly/3S2Owzk
Kind regards,
The Mweb Team
Exceptionally poor service
The initial sign up was smooth and efficient, Thereafter downhill. over an hour to register the WiFi has gone down. third time in one month, How do you run a home office with inferior inconsistent service
When you finally manage to log a call the reply is always the same - It is Vumatel to blame and they will register a call to them which takes a further three days
26 juin 2026
Avis spontané
Réponse de Mweb
Hello Andrew
We understand how disruptive this has been, especially when you rely on a stable connection to run a home office. This is not the level of consistency we aim to deliver.
We can confirm that our technical support team has connected with you and completed initial troubleshooting. A line fault has been logged for your address under ref#MWB34902685. Our faults team is actively working with our Vumatel partners to resolve this as quickly as possible.
You will receive ongoing updates via SMS as progress is made. We remain closely engaged to ensure this is restored with the urgency it requires.
Kind regards,
The Mweb Team
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