Beautiful quality! I needed a comfy sofa for a fairly narrow room that we use primarily for movie-watching and gaming. The Cozmo I chose is perfect, and I love the durable, quality fabric. The delivery team (Empire) were also experts at assembling it (although it did look easy). Really pleased with my new sofa!

Couldn't find quality sofas that come flat packed until I saw Cozmo. Really impressed with the quality and the customer service, would highly reccomend

I love my cozmo sofa!!!
The team was great helping me from the very beginning when I told them what I was looking for.
Delivery team also very helpful!
Assembling the sofa was easy as we watched the video from the website. We had our sofa ready in less than 30min.

Products are premium the service is brilliant this is my 4th cosmo purchase and I cant recommend them highly enough. Can't wait to move into my first home and get the sofa assembled

On time, and delivery people polite and very quick

Website is good, easy to use and showcases the products very well. Products look lovely, versatile, clever design, good choice of finishes. Delivery was within the predicted timeframe, and delivery staff was easy to communicate with, friendly and helpful. Our chaise is comfortable, sturdy and looks great in the room. All around a very good purchase.

Excellent customer service. Very responsive with emails and were incredibly helpful throughout our order process re delivery date adjustments and following up. The 1.5 seater cozy sofa is comfy and snug for two people if you feel like it - the two cats have approved the purchase, and so we're happy too.

I cannot rave more about the impeccable customer service and experience I’ve had with Cozmo. I have just moved into a new unfurnished rental apartment and I will talk to anyone who will listen about how much their customer service, engagement, and policies are above and beyond every other furniture brand I’ve ordered from. Delivery and returns were free, they spoke to me personally via email and phone to get the best solution for me (I have a tiny space that wasn’t quite right for the couch I’d initially ordered). They were so, so accommodating. And they partner with a delivery company Empire who I also couldn’t recommend more - 4 different delivery guys who were so courteous, helpful, and clearly had an excellent partnership with Cozmo. The delivery and communication of Cozmo was the clearest, easiest of any company I’ve ever had. This kind of high level service and quality/reliability in product is what every brand should strive for. Thank you Cozmo, Ann and team.

The after sales service has been fantastic. Although we didn’t end up keeping the sofa, the customer service and support was amazing. I would recommend and use again. Thank you to Ann who helped us with our order.

Was sent wrong arm rests for my sofa but was rectified very quickly.

Update 1 year later: My green Cozy 2 seater sofa isn’t very comfortable at all. Every day the cushions need to be plumped - feels suitable for very occasional use only.

The 8 week wait was well worth it!
I love my 5 seater and so does my dog!
I did have to email a couple of times to get an update of delivery, but someone did get back to me very quickly.

We really enjoyed our experience overall…were carefully talked through options at Coal Drop Yard and the delivery guys were very pro….and now the sofa looks great and is extremely comfortable!

The whole order to delivery process was easy and seamless end to end. The unit was produced and shipped as scheduled which perfectly worked in with the overall design plans.

Fabulous, contemporary product, great communication, smooth delivery. Chair is such a treat - absolutely love it.

Have had my sofa 3 months now so thought I’d post a review. We have the 3 seater sofa in meadow cotton.

Pros - Looks great, really comfortable, fits into an awkward space
Cons - The cushions didn’t go on easily and still don’t seem perfect (has a bit of a wonky look to it), has got a few little stains I can’t seem to get off (not washed yet though)

Overall I’m happy and looking forward to trying out a cozy fleece cover in the autumn

Fantastic service from start to finish and a really excellent sofa. Thanks Cozmo!

A really delightful experience! Cozmo has the most helpful customer support team who go above and beyond. The products are really beautiful and high quality!

We LOVE our new sofa! We wanted a very comfortable sofa to fit in our small space (maximum 2m wide). It was so hard to find but Cozmo's chaise sofa was a perfect fit. Delivery was easy, assembly wasn't too bad. Sofa pieces feel heavy and solid. We are really happy with our purchase.

A nice sette

The Cozmo team were so helpful, kind and honest, helping me choose colour, material, and offering solutions to my problems.

The sofa was delivered ahead of schedule and fits the space perfectly. Delivery was smooth, quick and the sofa was fully set up in minutes.

Already, the sofa is easy to clean, spacious and comfy - I couldn't be happier!